Filed under: Apathy, Attitude & Aptitude, Authenticity, Childhood, Context, Corporate Evil, Culture, Emotion, Empathy, England, Entertainment, Football, Mediocrity, Music, Nottingham, Nottingham Forest, Paul, Queen, Sentimentality, Sport, World Cup
Recently I came across this photo of the old Wembley being demolished …
And while I know the new stadium is better – albeit with terrible wifi/phone signal access, which is ironic given it’s sponsored by O2 – there was something about that photo that made me sad.
Of course it’s because I’m a sentimental fart.
Because despite seeing my beloved Nottingham Forest gain promotion in the new stadium, that old one has even more significant memories for me.
Live Aid.
Seeing Queen there.
And the Freddie Mercury Tribute Concert.
Not to mention Bruce Springsteen, Madonna and countless other bands and singers.
Then there’s watching Brian Clough lead Nottingham Forest out for their various cup finals.
There was something magical about that old stadium when I was growing up.
It was the pinnacle. Where World Cups and Legends were celebrated and made.
And while there were other venues around the World that could lay claim to a similar standing … this was mine. In England. In our capital. A way to reinforce that for all the Madison Square Gardens and Giant Stadiums out there, we had ours. We still mattered. A bit.
Now I should point out I’m not saying this from a xenophobic ‘ENG-GER-LAND’ perspective … I mean it more in the same way I viewed Raleigh Bikes in Nottingham.
And while we replaced Wembley with a new and improved version – which is far more than Raleigh managed to do – there’s something about that photo that still hurts.
Not because I don’t love change – because even though I’m a sentimental, old fart, I do – but maybe because the replacement feels a bit soulless. Designed to look the part without ever really demonstrating they understand what it takes to be the part. Efficiency over character. Optimisation over soul. Money over memory.
I get this is probably only felt by people of a certain age.
I get the times have changed and so Wembley is not as unique as it once was.
But what shapes our identity is often the weird, the inconvenient and the personal symbols of possibility … and somewhere along the line, we’ve been made to think these aren’t as important as efficiency and complicity. Of course the irony of this thinking is that this is the sort of shit that is keeping us down rather than lifting us up.
Or maybe that’s exactly what some people intend it to do.
Jesus, I’ve become a conspiracy theorist now. That’s all we need.
See you tomorrow. Unless the FBI pick me up before then.
Filed under: Attitude & Aptitude, Authenticity, Brand, Brand Suicide, Communication Strategy, Confidence, Creative Development, Creativity, Culture, Distinction, Diversity, Effectiveness, Emotion, Entertainment, Environment, Innovation, Management, Marketing, Metallica, Music, Resonance, Respect | Tags: 15
I was recently in a client meeting where we had a discussion about ‘scale’.
The person in question was suggesting – as many do – that the only way to achieve it was to make sure you offer something for everyone.
Now there’s two ways you can do that …
Literally offer something for everyone or be so bland that you don’t alienate anyone.
And when we had this discussion, it reminded me of the Ferdinand Porsche quote that – paraphrased – reads something like:
“Be everything to someone not something to everyone”.
But it was early in the morning for me.
I was talking to clients in America.
So instead, I gave the worst analogy I may have ever used …
I pointed out The Eagles are the best selling American band in history.
That their ‘easy listening’ songs were designed to literally appeal to the widest audience possible. That their repetitive approach has been used to reinforce their position.
Or lack of one.
However the second best selling American band of all time is Metallica.
OK, I’m biased, but no one can say their music is designed for mass appeal.
Even their more ‘audience friendly’ albums still targeted a particular type of music fan. A fan that is anti-mainstream and anti-easy listening.
And yet Metallica’s fierce focus on who they are and what they believe – matched with their desire to continually explore and experiment with formats and approaches for their music – has resulted in them attracting ever bigger audiences rather than chasing them.
But its even more than that …
In the fickle, fast-changing world of music, Metallica haven’t just been able to maintain their credibility and authenticity, they have managed to still be seen as a contemporary band.
A band that is more popular now than they’ve ever been, while not changing who they are, what they believe or who they’re for.
I finished this rant off with the words:
“Be Metallica, not The Eagles”.
Fortunately, given I was doing this call at stupid o’clock, people let it pass.
However, while the analogy may be bollocks, the reality isn’t.
We live in an industry that is increasingly falling into rules of how things should be done.
And there are some – without doubt.
But we are in danger of ignoring the power of culture and creativity in favour of box-ticking and formulas and yet it’s the brands and bands like Nike, Metallica, SKP-S, Kanye, Liquid Death who not only hold – and set – the cultural attention and narrative, but continue to fast-track growth and profit compared to a category who blindly follow a system designed to play more to the ‘safety’ of the middle rather than the power and influence of the edge.
I’m not saying it’s easy.
I’m not saying it’s not without risk.
I’m not saying it happens in a smooth, straight line.
But when you do it well … when you know who you are, who you’re for and what you believe, it’s definitely worth it, against pretty much every metric you can measure it against.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, Brand, Content, Craft, Creativity, Culture, Digital, Effectiveness, Emotion, Empathy, Entertainment, Happiness, Honesty, Imagination, Inclusion, Innovation, Insight, Long Copy, Love, Marketing, New Zealand, Perspective, Purpose, Relevance, Research, Resonance, Sentimentality, Truth
As many of you know, I’m quite the emotional guy.
[OK, I get it … that’s an understatement. Let’s leave it there]
But while this can sometimes result in me having an ‘Elton John’ moment [™ Elton John] I have always been a huge believer in the value and importance of empathy.
Part of this is because my Mum always told me to be interested in what others are interested in, but as I got more and more into my planning career, I realised that if you can truly understand the feelings and emotions someone is experiencing, it enables you to make work that others will also feel and resonate with.
A perfect example was this work we did ages ago for Nike in China.
It had already been decided the idea for the global 2012 Olympics Campaign was going to be Greatness. The problem was that when we spoke to kids all over China, they didn’t feel they were ever able to refer to themselves as great.
They felt that was a term saved for the chosen few. The people who the government deemed as having done things that raised the entire nations profile and success.
Of course they didn’t articulate it like this … we got there by spending time with them and slowly pulling away the layers of codes and confusion so we could understand what they wanted to say rather than what was being said.
Or said another way, we wanted to understand rather than get answers.
Now I am not denying it took a while … and I also accept being an Olympic campaign, we had the time and the money to do things right. But the thing is this rigour was worth it … because not only did it turn into an incredible campaign … not only did it become China’s most successful ever campaign … it helped changed attitudes towards what greatness is and allowed millions of kids to feel they could feel valued and valuable.
This is the work.
The reason I say this is because for the past few months, I’ve been working with The University of Auckland’s Creative Thinking Project in exploring new ways to use creativity to engage and deeply resonate with audiences.
Thanks to the work of Sir Richard Faull, Faculty of Medical and Health Sciences at The University of Auckland and Nuala Gregory, a fellow of the National Institute of Creative Arts and Industries – also at The University of Auckland – we have explored and experimented with a whole host of different creative formats to identify which one can create the best conditions for connection.
The findings have been astounding.
While the vast majority of communication spend goes towards television, digital and outdoor advertising … none of these had the same impact on audiences as the power of the poem.
In fact, when poems were used as the content for television, digital and outdoor, the increase in engagement went up on average 13.3%.
THIRTEEN!
OK, I know that may not sound a lot on first impression, but when you consider last year, companies spent SEVEN HUNDRED AND FIVE BILLION DOLLARS GLOBALLY on advertising … if this can improve connection to potential audiences by 13%, then it has huge commercial opportunity.
[And by that, I mean for brands, creativity and the University of Auckland]
Now I suppose on one level, none of this should be a surprise.
Rap is a kind of poetry.
A way to communicate that’s felt as well as heard.
But while we have started to explore this, our focus has been on poetry and the results, as I detailed above, have been fascinating.
Sir Richard believes this may be heavily influenced by the challenges the World has faced over the past few years. Where the feeling of isolation of helplessness has created an yearning for any sort of emotional connection. And while TV may have their manifestos, they often come over as contrived … whereas poems have a fragility to them that enables them to better resonate and connect to audiences.
For example … of the literally thousands of poems tested, this was one that achieved one of the highest scores, despite being from an anonymous author.
Now this mountain I must climb
Feels like the world upon my shoulders
But through the clouds I see love shine
It keeps me warm as life grows colder
While it is deliberately ambiguous, it appeared to connect to audiences as they saw it as capturing the struggles they felt in life. Where there is still an expectation for progress and yet the conditions people find themselves having to deal with are increasingly harsh and difficult.
Other poems that resonated – and follow a similar theme to the previous example, except it is by contemporary poet, Ocean Vuong – include this:
And when your fears subside
And shadows still remain
I know that you can love me
When there’s no one left to blame
So never mind the darkness
We can still find a way
As well as a piece from his work entitled ‘Life’, which has a much darker theme:
Loneliness is my hiding place
Breast feeding my self
What more can I say?
I have swallowed the bitter pill
We are still working on the research but have set up an instagram that lists the poems that have tested particularly well.
I would love it if you could visit the page and let me know how the poems affect you. If they do.
Now I appreciate this leaves me open to all sorts of ridicule.
And I assure you that I am not trying to suggest poems are the future of effective advertising.
This is simply a project to see if there are techniques that allow us to better connect emotionally to audiences without necessarily needing to spend months in the field meeting endless people.
While I am part of this work, it is ultimately the property of Auckland University.
Fortunately, they have said I can promote the work because they would love to have more respondents take part. So if you are interested in discovering more – and helping see where this creative adventure could lead, can I ask you to sign up here.
That said, I would recommend you do it today … because studies have found April 1st is the optimal day to get people to sign up to ‘research’ that is actually just some 80’s song lyrics from Foreigner, Guns n’ Roses and Queen.
Have a great day. I know I will.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Audio Visual, Authenticity, Comedians, Comment, Content, Context, Craft, Creative Brief, Creative Development, Creativity, Culture, Documentary, Entertainment, Immaturity, Mischief, Netflix
Congratulations on surviving the first week back of this blog.
Remember, the good news is there’s no more posts till next Tuesday thanks to yet another holiday in New Zealand. If I knew I’d be having this big a break at the start of the year, I’d have moved here 6 years ago when I first had the chance.
It’s utterly mad, which is the perfect segue to another example of madness.
Have a look at this:
That, my friends, is apparently a genuine tweet.
Someone believes a video made by Mr Beast somehow proves the creator community is the ultimate in power, influence and success because – according to them – it got more views in less time than the original Netflix show.
How many flaws can we spot in that statement?
Look, I’m not doubting the creator community can have incredible influence over culture.
I’m not doubting the creator community can attract incredible amounts of ‘views’.
I’m not doubting the creative credentials of Mr Beast [who I do enjoy following].
But apart from the fact the Mr Beast video actually took 10 years and 7 weeks to make as it required Squid Games to be written, produced and streamed prior to Mr Beast being approached by a company to ‘re-create it’ for his channel … not to mention it didn’t make nearly as much money, or have as great an impact on sales of Van’s as the original … literally copying something someone else created is the absolute opposite of what ‘creator community’ is supposed to mean.
Don’t get me wrong, the creator community is a brilliant thing.
I genuinely love it.
But there are millions of people who are putting in so much effort to make ‘content’ and often only end up with a few likes rather than real revenue. And even those who do make it big, still earn less than the biggest stars of ‘traditional’ film making – so the promise of the community may not be as bright as some think it is.
At least right now.
I’ve blanked the name of the person who wrote the tweet to protect their delusion, but it kind of reinforces my post from last year about the fine line between entrepreneurs and parasites.
In the 80/90’s, a number of UK up and coming comedian created a group called ‘Comic Strip ‘.
The comedians were Rik Mayall, Jennifer Saunders, Adrian Edmondson, Dawn French, Nigel Planer, Peter Richardson, Jennifer Saunders and Alexei Sayle.
So basically the foundation of British comedy television for the next 30+ years.
Anyway, Comic Strip was basically a creative vehicle for them to make a bunch of programs for Channel 4.
One of them was called Bad News, a ‘rockumentary’ about a fictitious heavy metal band trying to hit the big time. Yes, the premise sounds awfully like the movie ‘Spinal Tap’ … however Bad News came out the year before that seminal movie, so it’s just a bizarre coincidence.
So in the show, the guitarist, Vim Fuego – played by Ade Edmondson – tells the interviewer that he is a better guitarist than Led Zeppelin’s Jimmy Page.
His reason for saying that is because he could play the solo to Stairway To Heaven when he was 13 but Jimmy couldn’t even write the song until he was 26.
Later in the program, he said John Lennon had visited him in a dream and gave him a song. He decided to call it Imogen. And when the interviewer said the name – and the melody – were suspiciously like the Lennon classic, Imagine … he claimed he’d never heard of it.
Of course, all of this was supposed to be great comedy, but with views like the twitter writer above, apparently it was simply an example of future human delusion.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, China, Comment, Confidence, Craft, Creative Brief, Creative Development, Creativity, Distinction, Emotion, Empathy, Entertainment, Environment, Experience, Fulfillment, Happiness, Honesty, Imagination, Innovation, Insight, Legend, Marketing, Technology
I’ve written a lot about experience in the past.
How important it is.
How it can drive brand value and growth.
How it can create distinction and differentiation in crowded categories.
I’ve also talked about how badly so much of it is done.
That it’s more about consistency than excellence.
That it isn’t a new approach, just a new profit centre.
That many aspire to everything average than some things spectacular.
It blows my mind what some agencies and companies think is ‘an experience’.
Especially when you compare it to people who genuinely ‘get it’.
Whether it’s certain luxury brands or my client, SKP-S in Beijing.
Which is why I love the picture at the top of this page.
At the time, the person on the runway was 62 years old.
SIXTY TWO.
This was taken on the first of 3 nights of performing to 68,000 paying people.
So over 200,000 in total.
In South America.
Think about that for a second.
OK, so the person in question is Brian Johnson … lead singer of rock band AC/DC.
But let’s also remember we’re talking about a group of pensioners.
Literally.
Yes, I appreciate there are all-sorts of factors/considerations/contexts/excuses you could use to explain why they can achieve that sort of response when brands – with all their experience models and big budgets – can’t.
But the one thing AC/DC understand is if you want to keep people coming back, you need to focus on creating a seminal moment for your audience not average consistency.
It’s why I always ask ‘experience strategists’ about their life rather than just their work. I want to know what their frame of references are for experience. Because frankly – and I appreciate I’m being a massive snob here – if it doesn’t include festivals, theatre, art, music, retail, museums … then I don’t know if we’re ever going to share the same ambitions.
Because while I appreciate ‘average but consistent’ has value to some organisations, I would rather drink bleach than advocate that as a brand goal.
Not simply because I have an aversion to average.
But because when you do experience right – which means knowing who you are and who your customers are – the profits extrapolate. See, I’m not totally selfish.