Filed under: Attitude & Aptitude, Brand, Brand Suicide, Complicity, Context, Corporate Evil, Creativity, Culture, Innovation, Management, Marketing, Marketing Fail, Teamwork, Technology
I always laughed when people blamed Microsoft Powerpoint for bad presentations.
The idea that this program was purely responsible for you choosing to write 15,000 pointless words on a page in small font.
Sure, it had limitations … sure, it could encourage a certain ‘look’ for what you wanted to present … but fundamentally, that was on you, not it.
Don’t get me wrong, for a tech company … I’m shocked at how bad their user experience is.
If you think their classic platforms are bad, you should see the utter shit show that is a parents account on X-Box.
Or Microsoft Teams.
Oh my god, how can a company that can so carefully and considerately design an X-Box controller for those with disability make such a shit show of everything else.
I literally don’t understand it. Honestly.
Teams is the most user un-intutitive experience I’ve ever had.
Things don’t make sense. Things are unnecessarily complex. Things are hidden.
And yet, instead of fixing this – it seems their focus is to land-grab the video collaboration market, regardless if people like working with it or not.
You can’t go a week without being told Teams now offers a new feature.
Some – as you can see from the photo above – are relatively big things.
Most, aren’t.
A range of tools/functions that seem to only cater to the most niche or nerdy of Teams users.
It all feels like Samsung phones.
When you start one up, you see a bunch of apps that seem to serve no purpose whatsoever other than to be able to say you can do something with it that no one will ever want to do something with.
Ego rather than value.
And here lies the problem with Microsoft …
They claim all they do is about aiding collaboration, but in practice, it appears they have no understanding of how teams – or humans for that matter – actually work together.
For all the efficiency they claim they want us to be able to operate at, they are – arguably – making us more inefficient, either by making things more difficult than it should – or needs – to be, or trying to push us to answers without any capacity for giving the situation some thought to make things better.
And maybe that’s the next gen of their business model.
A desire to make efficiency about quantity than quality … a way to help their corporate clients keep their staff costs lower by not allowing any one individual to rise while also giving them more opportunities to sell tools, like their new AI model which will be incorporated in many of their products.
Yeah … I know, I sound like a conspiracy nutcase and I don’t really believe this is the reason, which means it’s something far worse.
They make for what they wish we did rather than who we actually are.
Or said another way, innovators of control, rather than efficiency.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Apple, Attitude & Aptitude, Brand, Brand Suicide, Communication Strategy, Creative Development, Creativity, Culture, Differentiation, Distinction, Technology, Wieden+Kennedy
Apple.
One of the best brands in the world.
From product to marketing … everything they do is considered, consistent and distinctive.
A brand voice forged over years, with a clear understanding of who they are.
But what’s interesting is what they used to be …
Or this …
Or worse of all, this …
I know they’re from a time where long copy wasn’t viewed with the same distain as a global pandemic but look at them?
And what’s with their obsession with mythical figures?
It’s ugly, it’s cluttered, it’s got no clear point of view and it’s talking around the product not at it.
And then, there’s a point in their advertising evolution that you feel they took a clear step towards where they are today with work like this …
And this …
Still a lot of copy. Arguably more.
But it just feels more contemporary …
From being product benefit focused to the choice of font to the voice … which talks to adults like an adult rather than the disinterested, casual, general audience tone they had used before.
It’s so strikingly different that you feel this was the moment Apple understood who they were and who they were for.
It’s also an obviously deliberate act … because there’s no way you would get here from the – let’s be honest – horrible historical figure focused campaigns they’d run before.
Which leads to the point of this post.
A while back I got to hear the wonderful Nils of Uncommon talk.
One of the things he said that particularly resonated with me was brands who say they need to ‘work up’ to the creativity you think they need.
In essence, it’s just their polite way of saying ‘no’ to the work you want them to do.
But the funny thing is that in the main, there’s no valid reason for them to say that, other than them being fearful of change or commitment.
There’s a lot of that at the moment.
Work in an endless loop … seemingly because the people who have the right to sign off on something are scared that the moment they do, they will be judged.
So what happens is the entire industry are caught in arrested development.
And what do agencies do?
Well, in a bid to get anything made, they agree to anything – justifying it as “being a bit better than what they did before” – so we end up with bland and boring campaigns that, bizarrely, keep everyone happy as the agency got to make something and the client doesn’t have to worry of offending anybody.
Said another way, everybody loses with this strategy.
Brand.
Advertising.
Customers.
Industry.
Which is why Nils challenges brands on what they need to do the work they could do.
It’s a test of their truth and ambition.
And he’s right to do that …
Because brands don’t get to where they want through time, but deliberate acts and choices.
Even then it won’t happen overnight … but continually and consistently playing to where you want to be is far smarter than playing to where you hope to be taken.
Because to paraphrase Dan Wieden said … you don’t become the brand you can be by discovering the power of advertising … you do it when you discover the power of your own voice.
Filed under: America, Attitude & Aptitude, Australia, Authenticity, China, Content, Context, Corona Virus, Creativity, Culture, England, Environment, Government, Perspective, Social Media, Technology
So I’m back.
I had a lovely time and Croatia is proper beautiful.
I know that’s a big call given I spent 2½ days there, the rest travelling, but it was.
God I miss travelling.
You’d think after almost 20 years of basically living on an airplane, I’d be over it … but there’s something so magical visiting new places and meeting new people.
Of course the environment is even more important – and COVID has shown we can do a lot without having to be in the same room – however being in another country and culture is a powerful and important experience. Especially given all the nationalistic bullshit going on … so having people engage with each other in different environments and geographies – rather than just stay in their own bubble – is probably better for the state of the World than just keeping to your own shores.
Nothing highlights this more than the paranoia regarding TikTok.
All apps are harvesting data, but because the parent company of TikTok is Chinese, governments and business are telling their employees they can’t have the app on their phone.
And yet TikTok, unlike other social media firms, have not – as far as I understand – been caught using the data in illegal ways. And even if they have, I am sure it’s no where near to the level of other companies that have been caught.
But here we go … the classic racism and prejudice towards China.
I know I’m biased.
I also know China has many issues.
But as I’ve said many times, the actions of other governments are equally as bad … they just hide it better, package it better [if that’s what you can call something as sick as Guantanamo Bay] or use the focus on China to distract people more convincingly.
Then there’s the fact some of the stuff the Chinese Government do get away with – and they do – is other politicians wet dream. Specifically the Republican and Tory parties.
Anyway, I don’t know what the problem is because as you can see from the photo above, if TikTok thinks I’m 15, then the data they’re harvesting is nothing to worry about.
Oh hang on, unless that’s my mental – not physical – age, and then we have a lot to worry about indeed.
Sorry for the rambling, jet lagged, post.
I wish I could say tomorrow will be better, but we all know it won’t be.
Filed under: A Bit Of Inspiration, Australia, Brand, Jill, My Fatherhood, Otis, Parents, Technology
A few weeks ago I went to pick up Jill and Otis from the airport.
They’d been in Australia to see ‘granny’ and had a lovely time.
Anyway, when I saw Otis, he immediately told me about an “amazing cool giant robot face” he’d seen in Sydney and showed me a photo he’d taken.
As soon as I saw it, I realised it was part of project I did with the founder of Gentle Monster.
Telling him this resulted in Good and Bad news.
Good: I’m now [Finally, if temporarily] cool.
Bad: He wants me to bring it home.
Filed under: Attitude & Aptitude, Communication Strategy, Confidence, Consultants, Egovertising, Finance, Marketing, Marketing Fail, Money, Standards, Strategy, Technology
One of the topics that is everywhere right now is the topic of AI.
What I find particularly amazing is how many people are talking with such certainty about it, given the reality is it’s still in its early days of infancy and possibility.
The reality is – like most things – it will likely have good and bad uses.
As I wrote a while back, my brilliant son – Otis – has dysgraphia.
Dysgraphia is a form of dyslexia … except it’s less about mixing letters and more about a difficulty in writing them. In essence, dysgraphia has an impact on your motor skills and while it won’t affect his ability to learn, it will affect how he does it and what he may be able to do because of it.
More than that, there’s no ‘cure’, but with things like ChatGPT … I can see how AI could enable him to express his stories and imagination that otherwise, he would struggle to convey.
I cannot tell you how much that fills me with joy and it serves as a good reminder to stop judging and evaluating new technology by the rules, standards and experience of established technology.
But we do.
We all do.
Desperate to throw our opinion in the ring with the confidence and certainty of a mediocre white man.
[That’s for you, Chelsea]
However the recent story of Twitch streamer, Atrioc, highlights how AI can definitely be used for terrible, terrible things.
Brandon ‘Atrioc’ Ewing was live-streaming when he accidentally showed a tab that showed he had been visiting a deepfake pornography site featuring popular female Twitch streamers.
Popular female Twitch streamers he had previously claimed were his friends.
As if that wasn’t despicable enough, the site he was on requires a subscription to view its content and the page he was on was centred entirely around making deepfakes of famous Twitch streamers … which means he didn’t just choose to do it, he paid for the privilege of doing it.
Paid. For. It.
Which highlights another narrative that maybe we should also be considering about AI.
Maybe we need to discuss the character of the developers behind the tech rather than simply arguing about the value or threat of the tech.
Or said another way …
Why aren’t we having conversations about why investors place greater value on speed of monetisation than focusing on educational or humanitarian benefits of tech.
Please do not me wrong.
I’m not making any excuse for Atrioc … that fucker made his choice and there’s no way he gets to blame that on anyone else but himself … however for all the talk about the good or bad of AI, I’m not seeing much conversation about the character of the people behind it – technically and financially – when ultimately, it’s their intent and influence that shapes what it is and what it can become.
As the old saying goes, follow the money and you find the truth.
The industries problem is we have too many following their ego.
Coming from me, that say’s a lot. Hahaha.