Filed under: A Bit Of Inspiration, Advertising, Apathy, Attitude & Aptitude, Authenticity, Black Lives Matter, Brand, Communication Strategy, Corporate Evil, Crap Marketing Ideas From History!, Creativity, Culture, Disney, Embarrassing Moments, Experience, Inclusion, Individuality, Marketing, Marketing Fail, Packaging, Perspective, Relevance, Resonance, Respect
Good news. Bad news.
Good news: Given I had yesterday off, that means you only have 4 days of this blog to deal with. Seriously, this is the slowest ‘easing you back into my rubbish’ that I may have ever done. What a Saint.
Bad news: There’s no more holidays for ages so prepare for a lot of it. That is if anyone reads this any more. Or if anyone read it, more like. Especially given the lack of comments which was – let’s admit it – the only reason people popped along. Damnit.
Anyway, I thought I had posted this a while back only to discover it was still in my ‘to post file’. The good news is 99.96% of my posts fail to hit the ‘topical sweet spot’ so I can still post it and no one will bat an eyelid.
I have a strange relationship with the Disney organisation.
I appreciate their history.
I appreciate their creativity.
I appreciate their craft and film making.
But they can also be a bunch of assholes.
This is not just based on the 3 years of weird shit – good and bad – I experienced with them when we were launching their park in Shanghai at Wieden [only for them to take the business off us at the last moment and hand it to Ogilvy simply because as the first park in the digital age – we wanted to use digital to bring the story of the characters journey to China to life] but because they have a history of putting their name to anything if they’ll get paid for it.
Now I have to admit they’re very successful at doing that … but it just reinforces there’s two groups the organisation. The craftspeople and the greedy exploiters.
OK, that’s like every company I suppose, but they just don’t even try to hide it … which is almost impressive if it didn’t rob you of the hope of someone good to believe in.
I know … I’m a sentimental idiot.
So you can imagine how pleasantly surprised I was with how Disney decided to handle the merchandise for Black Panther Wakanda.
Rather than sell the rights to Kmart to be shoved on as many t-shirts as possible, they partnered with Actively Black.
Actively Black is a community-first, black owned and run company committed to advancing representation of Black creatives, designers, and brands and they actively invest in the health and wellness of Black communities worldwide.
They’re an amazing organisation and so it’s no surprise the merchandise proceeds would be put towards educational programs and resources that promote physical, mental and emotional health, HBCU athletics, social justice initiatives and DEI advocacy.
It was a great move, especially given the importance and significance of Black Panther in the Black and African American community. Not to mention honouring the tragic loss of Chadwick Boseman.
It seemed Disney understood that of all the characters in the Marvel universe, this was one that had an even more significant role and position in culture and should be treated as such.
I say ‘seemed’ because then I saw this …
And to give you more details, there’s this …
What the absolute fuck?
A screwdriver set.
A FUCKING SCREWDRIVER SET!
I know Disney have form pimping their icons out, but a Kmart screwdriver set?
All that good will.
All that consideration.
All that sense they actually understood.
Let’s hope the reason is as my friend John stated:
“Calm down Rob … don’t you get that you need some serious power tools to dismantle the capitalist white supremacist patriarchy”.
We all know it isn’t.
But I wish it was.
Filed under: A Bit Of Inspiration, Agency Culture, Attitude & Aptitude, Context, Creativity, Culture, Dad, Daddyhood, Differentiation, Distinction, Diversity, Education, Effectiveness, Emotion, Empathy, Equality, Family, Fatherhood, Government, Happiness, Imagination, Inclusion, Individuality, Insight, Jill, Love, Management, Marketing, My Fatherhood, New Zealand, Otis, Parents, Perspective, Prejudice, Relevance, Resonance, Respect, Social Divide, Standards, Teamwork, Trust
I recently saw this piece of brilliance …
Isn’t it awesome?
Of course some people will think it’s cute … but wrong.
Whereas others may think it’s cute … and smart.
Putting aside the fact the responsibility for clarity of communication is with the communicator, not the recipient – which means the exam board have to accept their role in the answer given – it also highlights how one persons ‘normal’ is another persons ‘lateral thinking’.
I know that sounds a big leap for what is a young kids incorrect/correct answer to an exam question … but at a time where the British PM wants to kill the arts and freedom of expression for kids in schools – in favour of even more logical and rational studies – it’s a sign how early we try to destroy/control/devalue the imaginations of the young.
What I find ironic about the British PM’s stance is that he seems to be of the belief that having people study maths for longer will make everything better.
Putting aside the fact that much of the UK’s global influence – ignoring the violent invasions of other countries – has come from the arts, that’s a big call to make.
Even more so when you consider the financial mess the UK is in right now, has come from the hands of the very people he wants to encourage more of.
As a parent this situation is very difficult.
Of course we want our children to be set up to embrace life. But if they’re all being taught the same thing … in the same way … without consideration of what their own personal talents, interests and abilities are … then are you actually preparing them to thrive or simply survive?
Recently Otis got diagnosed with a learning difficulty.
I say difficulty, but really it’s a complication.
It’s called Dysgraphia.
While this doesn’t affect his ability to learn, it does affect how he does it and what he may be able to do because of it.
We are incredibly grateful the school he goes to – Birkenhead Primary – not only embraced this situation by changing the way he could engage and present his schoolwork. They did it by specifically tailoring their classes and approach to ensure Otis could participate in ways that actively played to his strengths while maintaining the pace of everyone’s learning. And if that wasn’t impressive enough … they were the ones who first noticed there may be an area of challenge for him and were proactive in acting on it.
The impact of this approach on Otis has been enormous.
Not just in areas of his schoolwork that were being impacted because of dysgraphia, but in his overall confidence, enjoyment and willingness to participate.
He has always been a kid who tries hard and wants to do the right thing [so definitely more like Jill than me] … but thanks to his teachers, he now feels he can express himself fully rather than having to become a smaller version of himself in an attempt to find a way to get through certain areas of class that challenged him because of his dysgraphia rather than his ability.
Frankly I doubt this would have happened if we were still in the UK.
Not because the teachers aren’t as good, but because the system doesn’t allow the sort of deviation of approach that Otis’ school created for him.
What’s scary is Sunak’s attitude towards education will only make this situation for kids like Otis, even harder.
Either actively leaving them behind or setting them up for a life of anxiety, guilt and feelings of inadequacy. And yet it doesn’t have to be that way.
So many of these complications aren’t barriers to learning capacity, just accessibility.
A bit of flexibility can unlock the full potential of a child, especially with the power of technology these days.
But the schooling system is increasingly about ‘targets’ rather than learning.
Preparing you for exams rather than life.
Systems rather than needs.
And while I totally accept creating an education system that caters to the masses as well as the edges is incredibly difficult, having a one-dimensional system that ‘succeeds’ by forcing compliance and oppression is not the solution either.
What the British PM needs to understand is making kids study maths for longer isn’t going to solve the UK’s economic woes. But maybe designing an education system that enables teachers to help kids learn how to play to their strengths, is.
Or to paraphase Sir Ken Robinson … see creativity and imagination as a strength, not a weakness.
We’re so lucky Otis’ school values potential rather than parity … but I can’t help but wonder how many other clever kids are out there who have been written off simply because the system would not allow for them to be recognised, embraced and helped.
When will certain governments understand an educated generation is a successful nation?
Probably when they understand school should be about learning not teaching and it’s an investment rather than a cost.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Brand, Brand Suicide, Business, Comment, Consultants, Context, Creativity, Culture, Distinction, Effectiveness, Individuality, Innovation, Management, Marketing, Marketing Fail
I was never a fan of Seinfeld.
Then I’ve never been much of a fan of Jerry Seinfeld either.
I always found him a bit of condescending, self-righteous prick.
Oh I get he is smart.
His observational skills are almost unparalleled.
But you can be a genius and still be an asshole. Step on down Elon Musk.
However recently I read something Jerry said that made me dislike him less.
Not simply because he didn’t know who McKinsey were, but because of what he highlighted is the problem with them. Or more specifically, the problem companies who use them, have.
Now don’t get me wrong, I appreciate this paints Jerry as a control freak.
And I also acknowledge that many companies hire McKinsey because they think the challenge they face is hard – rather than easy.
But what I do like about what he says is he won’t outsource his responsibility.
Sure, he could trust those around him more … and sure, his words smack of egomaniac … but to be fair to him, the product he sells is himself – his personality, his character, his humour – so it makes perfect sense he is obsessive about what goes out under his name because he cares deeply about his reputation, values and his quality control.
And that’s a major problem these days.
Too many don’t.
Oh they’ll say they do.
They’ll run internal and external communication that reinforce they do.
But then they’ll go and outsource their responsibilities and decisions to ‘for profit’ external organisations. Either because they don’t want the pressure … the issue is beyond their abilities … or they want someone to blame if things go wrong.
And the issue with this is the external organisation who are now responsible for answering this challenge, often do it with little to no consideration of who they’re doing it for.
How their clients look at the world.
The nuances and quirks that define who the company is and how they act.
So they provide a solution that does exactly what has been asked of them and nothing more.
Solutions agnostic of client values, beyond some superficial characteristics.
And this has resulted in a world filled with identikit functional solutions. Solutions that answer the issue, but at the cost of commoditisation. And all because senior people – who are paid handsomely to be responsible for their organisations wellbeing and growth – decided to outsource their responsibility to another organisation, even though they know they will never care as much about them as they should care about themselves.
Of course not everyone is like this.
Some are as committed and obsessive about how they do things as what they do.
But there are far too many who look for quick wins.
Easy answers.
Less pressure or responsibility.
Which is why I have always thought whether you are a shareholder or an employee, knowing how much the most senior people understand, value and protect the standards, nuance and quirks of the company they represent – not simply the balance sheet – acts as a good indicator you’re with a company who respects the value of their own value.
Not simply in terms of profit.
Nor in reputation.
But in the standards and values that drives all they do and create.
Which is my way of saying that while I still think Jerry Seinfeld is a bit of a dick, I now respect him for knowing where his responsibilities lie.
To both himself, his future and his fans.
Now if only there were more companies and brands who lived by the same mantra.
Filed under: Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Confidence, Creative Development, Creativity, Culture, Individuality
A few weeks ago I did a presentation to a bunch of advertising students in London.
While I enjoy this sort of thing, I also appreciate I’m a ‘senior’ old white man … so I’m very conscious of the privilege I have – and had – throughout my career.
With that in mind, I wanted to ensure whatever I said was about as usable as it could get … regardless of where you come from, what you do or whether you lived in London, Liverpool or Lima.
Note I said ‘usable’, because sadly – for all the talk the industry goes on about with D&I policies – there still remains prejudice, whether conscious or not.
So in the end, my talk consisted of 3 slides … of which the one below was not only the most well received, but probably the most important.
Despite the headwinds it faces, this industry can be great.
It has a wide range of brilliant, talented, creative people.
Unfortunately it also has a bunch of bitter and jaded, self-appointed ‘gods’.
People who have achieved a level of ‘industry fame’ based on what they say, rather than what they’ve done. And by that, I mean what they’ve said on Twitter. Yet despite this, they seem to believe it has elevated them to a level of ‘sage’, that means the entire industry exists to impress them.
Of course everyone is entitled to an opinion.
And all experience is experience.
But if you’re starting out, you’re incredibly vulnerable to ‘experienced people’s’ judgement and that can have the effect of either conforming you to doing what they like or undermining your belief in relation to what you like.
Now don’t get me wrong, having your work – and eyes – opened to the views of people who have achieved at the highest level, is incredibly valuable to your growth and development.
But the emphasis is on highest level.
That’s not about someone’s job title.
Not the length of their employment.
But what they have created.
That’s literally it.
And while everyone thinks they have done stuff of note – and in their own way, they likely have – the reality is standards are a bit like Twitter. Your view of the world is in direct proportion to the people you follow … so while there are people on social media and industry blogs who have genuinely learned from the best and created the best, there’s a whole lot more people who have not. They just don’t realise it. Or their ego won’t accept it.
Again, that doesn’t mean they won’t offer some value, but it does mean their view is tainted by the limitation of the work they’ve actually created.
Which is why the best advice for anyone starting out in the industry is to do your homework.
Don’t like an agency or an individual for what they say or how popular they are.
Explore what they’ve actually done.
Was it a one off or has it been consistent?
Have they set standards or just followed others?
Do they push boundaries or just talk about doing it?
Have they done interesting stuff or just know interesting stuff?
This is an amazing industry. It can offer a huge amount. But if you want a career – a good career – you need to find and forge your own voice and you can’t do that if you let popularity silence your individuality or force their words into your mouth.
And that’s why if you face that, especially from people who have never done stuff that is creatively interesting – regardless of their title or experience – then there’s only one course of action to take.
Fuck ’em.
Filed under: Agency Culture, Attitude & Aptitude, Authenticity, Brilliant Marketing Ideas In History, Childhood, Comment, Communication Strategy, Creative Development, Creativity, Culture, Design, Differentiation, Distinction, Effectiveness, Emotion, Football, History, Individuality, Legend, Nottingham, Nottingham Forest, Resonance, Respect, Sport
Over my career, I’ve had a lot of ‘annual reviews’ and in all that time, there’s been a couple of topics that have made regular appearances in my bosses observations.
I am sure you can guess a lot of them, but one is that I approach every brief like a chance to change or impact everything.
Sometimes it was said in a positive tone.
Sometimes it was said in a less than positive tone.
And they were right.
They still are.
Because whenever we/I get a brief, my starting point is ‘what excites me about the brief’ … quickly followed by ‘how insanely big could we make the idea’ … quickly followed by me getting ridiculous excited about the potential, totally ignoring the fact that all they wanted was a shelf wobbler. Or something.
You think I’m joking don’t you? Well I am, but only just.
My strength/weakness is I always dream massive. Proper massive.
Sometimes it’s paid off – creating the first 4×4 on 2 wheels for Peugeot Mopeds in Vietnam.
Sometimes it’s been a total and unmitigated disaster – trying to get Porsche to bring rally car culture to China.
But pretty much all the time I’ve been able to look in the mirror and know I gave them what they needed, albeit in bigger, more provocative ways than they may have wanted … imagined … or expected.
And you know what, I’m good with that … which probably explains why the quote from the KLF – ‘Don’t give them what they want, give them what they’ll never forget’ – resonated with me so hard.
Anyway, the reason I say this is because waaaaaaaaay back in 1973, this ad appeared in the good, old Nottingham Evening Post.
It was an ad to design the Nottingham Forest Football Club badge.
If that sounds strange, wait till you hear the reason.
Originally, the Forest badge was the Nottingham Coat of Arms … it’s the emblem featured in the middle of the ad.
After discovering they could not copyright it, they decided they had to come up with a new badge and – for reasons no one has really got a good answer for – they decided to run a competition in the local paper, recruiting two lecturers in art and design as advisers.
Despite this being before the glory years of the Clough era, and a prize of just ÂŁ25, the response was massive.
There were 855 entries from as far away as Australia and Germany … with one man submitting 27 designs.
After a judging process, David Lewis was crowned the winner with this …
David was 29 at the time, working as a graphic designer and lecturer at Nottingham’s College of Art.
He was a football nut and fancied a shot at winning the cash, but there was one problem … one of the judges, a man called Wilf Payne, was the head of the department where he worked.
David said …
“I didn’t think that any design I entered could have been judged fairly if he knew it was mine, and I also didn’t want to embarrass the judges. I did want to enter, though, so I decided to use my mother’s maiden name to hide my real identity. My mother’s side of the family were Italian immigrants and her maiden name was Lago. So I submitted my design as Lago and it wasn’t until afterwards that the judges found out my real name.”
Thank god he did that, because otherwise he may not have won and football – not just Nottingham Forest – would have missed out on one of the most beautiful and distinctive football club logos of all time.
Simple, yet powerful.
Accessible, yet iconic.
Universal, yet truly Nottingham … thanks to the tree representing Sherwood Forest, the wavy lines reflecting the river Trent [where the City Ground stands next to] and the red/white colour formation to reflect the club colours.
Forest’s badge has remained unchanged ever since David’s design – except for the addition of 2 stars to celebrate Forest’s back-to-back European Cup triumphs in 1979 and 1980.
Hell, the club is known to fans as ‘the tricky tree’s’ thanks to the logo.
And a few years ago, an American magazine ran an article on the most memorable and liked sports logos across the world and Davi’d design was in the top 10.
THE. TOP. TEN.
The point is, David Lewis could have approached the competition ‘pitch brief’ as many approach real pitch briefs.
Giving them exactly what they ask for in ways they would expect or feel comfortable with … which in this case would be a badge that represents Nottingham Forest and takes design cues from the existing logo.
But David thought bigger than that.
He wanted to create a design for Nottingham Forest that would be known, respected and revered across all sports and across all countries. A badge that could play outside the lines of the game and into culture.
A designer badge. Literally and figuratively.
And he did it. Beautifully and brilliantly.
Which is why the next time you get a brief – whether for a pitch or an existing client – just remember this story, because the whole industry could do with being more David Lewis.