Filed under: 2026, Advertising, Airports, Attitude & Aptitude, Birthday, Brand, Brand Suicide, Creativity, Culture, Customer Service, Effectiveness, Experience, Loyalty, Management, Marketing, Marketing Fail, Privilege, Professionalism, Reputation, Travel, Trust, Uncommon, World Cup
The next few weeks are big for me.
My birthday.
Jill’s birthday.
Paul’s birthday.
The World Cup starting.
Trips to LA, Milan, Berlin, London and Amsterdam.
Meetings and dinners with legends of film, fashion and music.
And a bunch of lovely planners in Germany, hahaha.
I’d love to pretend I’m nonchalant about it all, but that would be a massive fucking lie as I’m exited to fuck about it all – bar my birthday.
But this post isn’t about my impending weeks of mega-madness, it’s about the madness of dealing with British Airways.
I am in the incredibly lucky situation of having someone pay for all my flights.
Better yet, they are paying for them to all be Business Class.
I booked on Air New Zealand, who – because of the flight itinerary – also scheduled some of the flights on BA.
So far. So good.
Having chosen my seats on Air NZ, I went to BA to do the same with them … except my booking reference didn’t work.
I then tried logging into my British Airways Frequent Flyer account, but got the same response.
No problems, maybe they use a different booking reference, so I contacted Air NZ to ask – and they told me, they use the same number and so it should work.
So I tried again. Nothing.
So I tried calling. No answer.
So I tried their chatbot. No reply.
It was getting frustrating so I went on the website to see if there was another way to contact them and there was.
A customer service contact button. So I clicked on it and what did I find when I did that …
A postal address.
A fucking postal address!
They want me to write – from New Zealand – to work out why my booking reference number doesn’t work. Mind blowing.
But it gets worse …
You see, I went back to Air NZ and told them the situation and they said they would talk to BA on my behalf. And they did.
So after 3 attempts for the website to accept my login details, I go on there to choose my business class seats and what do I find?
Yep, they want to CHARGE ME for choosing a seat.
This on top of the fact it has already cost a fuck-ton of cash.
Now I appreciate this is a first world problem.
I totally get I’m incredibly fortunate to be able to experience this.
But it blows-my-fucking mind that BA wants to charge me even more money to choose which seat I fly in – especially when airlines like Air NZ, let you do it when you fly economy.
Now I should point out BA have said once check-in is open – ie: 24 hours before the flight leaves – I can choose my seat for free, but apart from that still being bollocks, I am pretty sure when I try to do it, they’ll tell me I have to mail in my request by post.
Uncommon have done some amazing work for British Airways.
They have elevated their standing and prestige with some beautiful work.
And the line they created – A British Original – sounds great, until you remember that the British Leyland Mini Metro and also one of those and was a fucking shit experience as well.
Oh my god, we’re in June.
JUNE!!! What the fuck?
June has always been a very significant month for me …
Not simply because it’s the official half way point of the year.
Not simply because it’s the month the ad industry gets to pretend it’s the 80’s at Cannes.
But because it’s my birthday, Jill’s birthday and Paul’s birthday …
But this June is something more, it’s the start of the World Cup – and while that excites me – it also makes me feel a bit sick because I’m seeing Trump and FIFA actively change it from being ‘the World game’ to ‘the rich persons game’.
That said, Trump and FIFA are made for each other.
Self-interested, money-hungry, egotists who will gaslight, exploit and lie on a whim.
Where the approach to ‘reputation management’ is to cause drama so people are distracted from the issues they want to hide.
Which leads to this …
Saw this couple near the Colenso offices recently.
For fucks sake …
Don’t get me wrong, being an increasingly cashless society has some major implications.
It makes the banks and card companies richer.
It makes the poor and needy, even more vulnerable.
But we’re now in an age where if there’s anything we don’t like or don’t agree with, we decide it’s all part of some evil conspiracy … and even if that was true – which it isn’t – we are still choosing to ignore the stuff we should be demanding be explored or investigated.
+ Forest getting into Europa versus Man City’s 115 charges.
+ US Airport delays versus Trump and his Epstien connections.
+ AI Data Centre costs versus Zuck putting spy software on all Meta computers.
+ Cashless society versus the collapse of the NZ economy.
Which highlights that Trump may be evil, but he’s smart. Because not only does he know his audience better than research companies – even with all their data sets and models – he also knows people like to complain but rarely do much about it.
Maybe that’s why his approach is influencing more than just American politics – but management practice and Linkedin preaching.
And while we may like to think we’re smart enough to ignore it, the reality is we haven’t been smart enough to push back against it.
So let’s hope the back half of ’26 is better than the front.
[Especially in terms of birthday gifts I get on June 12th, hahaha]
Filed under: 2020, 2023, 2024, 2025, 2026, A Bit Of Inspiration, Advertising, Advertising [Planning] School On The Web, Agency Culture, Anniversary, Aspiration, Attitude & Aptitude, Australia, Authenticity, Bangkok Shakes, Bank Ads, Bassot, BBH, Billionaire, Birkenhead, Birkenstocks, Birthday, Black Lives Matter, Bonnie, Brand, Brand Suicide, Brian Clough, British, Business, Campaign Magazine, Canada, Cannes, Career, Cats, Chaos, Charinee, Childhood, Children, China, Chris Jaques, Clients, Clothes, Colenso, Collaboration, Colleagues, Comment, Community, Complicity, Confidence, Conformity, Content, Context, Contribution, Corona Virus, Corporate Gaslighting, Creativity, Culture, Curiosity, Cynic, Dad, Daddyhood, David Terry, Death, Deutsch, Din Tai Fung, Disney, Distinction, Dog, Dolly, Dream Bigger, Dream Small, Dysgraphia, Education, Egovertising, Embarrassing Moments, Emotion, Empathy, England, Entertainment, Experience, Family, Fatherhood, Fear, Football, Freddie, Freelance, Friendship, Fulfillment, Gaming, Goodbye America, Goodbye China, Goodbye England, Goose Fair, Government, Grand announcements, Happiness, Harmony, Headers, HHCL, Holiday, Home, Hong Kong, Hope, HSBC, human_2, Imagination, Immaturity, Important Birthdays, India, Innocence, Innovation, Insight, Internet, Interviews, Italy, Japan, Jaques, Jill, Jillyism, Jorge, Katie, Kev, LaLaLand, Leadership, Linkedin, Logic, London, Love, Loyalty, Luck, Luxury, Management, Marcus, Marketing, Marketing Fail, Marketing Science, Martin Weigel, Maya, Mediocrity, Mental Health, Metallica, Michael Jordan, Michael Mann, Miley, Mr Ji, Mum, Mum & Dad, Music, My Childhood, My Fatherhood, Netflix, New Zealand, NHS, Northern, Nottingham, Nottingham Forest, Nurses, olympics, OnStrategy, Otis, Parents, Paul, Paula, Pearl Jam, Perspective, Photography, Planes, Planners, Planning, Point Of View, Police, Popularity, Prams, Prejudice, Pretentious Rubbish, Pride, Process, Professionalism, Queen, R/GA, Relationships, Relevance, Reputation, Research, Resonance, Respect, Rick Rubin, Rockstar Games, Rodi, RoObin, Ros, Rosie, RulesOfRubin, Shanghai, Shelly, Si Vicars, Silvana, Singapore, Sport, Spotify, Starbucks, Steve Jobs, Strategy, Stubborness, Stupid, Success, Sunshine, Sydney, Taboo Categories, Talent, Tattoo, Technology, The Kennedys, The Kennedys Shanghai, Toxic Positivity, Uncorporated, Virgin Atlantic, Viz, Wedding, WeigelCampbell, Wieden+Kennedy
Yes, it’s Friday.
And yes, it’s the first of May.
But neither of those things are as incredible as this …
You see, on Sunday, it will be 20 years since I started this blog.
TWENTY BLOODY YEARS!
That’s before the iPhone.
And Android.
And Facebook.
And the Kindle.
And the financial crisis.
And before Pluto lost its planet creds.
AND BEFORE WI-FI WAS PUBLICLY AVAILABLE … so a very long time ago.
I still remember why I started it …
It wasn’t for any attempt for notoriety or popularity, it was more to do with survival.
You see I’d got a job that – frankly – I was woefully under-qualified for, and because it demanded so much of my time and energy to make sure I didn’t completely fuck it up, I needed an outlet for all the ideas and thoughts that were going around my head that I just didn’t feel were right for what I needed to do at that time.
Not because I was sure I was going to use them later … more because I needed to feel I was still connected to the stuff I loved while also believing that if I didn’t find a way to get them out of my head, they’d maybe be no more space left for anything new to enter my head.
And so this blog was born.
Reading through the first few posts not only reveals the times we were living in, but also the headspace I was in.
Trying to balance making sense of stuff happening around me while also needing an outlet for stuff I was feeling or thinking … which, in many ways, set the tone for how this blog has been for over 2 decades.
Which George recently described as, “the blog version of TK Maxx”.
He’s not wrong … and in some ways, I really like that.
Sure, among the almost 5000 posts I’ve written, there’s a lot of [to keep the TK Maxx analogy going] cheap and nasty shit in there … but there’s also a few ‘designer label’ gems hidden amongst it all.
At least for me.
Stuff that made me think, challenge or question stuff in ways that I had not imagined or considered before.
Stuff that ended up impacting how I did things and how I still do things.
Stuff that forced me to articulate what I believe, not just what I feel.
Maybe those posts meant nothing to anyone but me. Hell, maybe no one even read them. But while every post I’ve written reflects something about who I was – or am – those ‘self-defined gems’ have a special place in my heart because they represent a moment where I felt I was growing and learning.
It’s why I always enjoyed the comment section, because for all the overwhelming piss-taking I received, the vast majority always ‘encouraged’ me to look deeper, wider or longer at issues I’d written about. And I loved that. I loved how the people who commented always kept me on my toes … which is why one of the unexpected pleasures of writing this blog for so long has been seeing how my opinion on certain subjects has changed or evolved over the years. It’s served as a great reminder about the importance of always exposing yourself to others perspectives, opinions, experiences and standards, even if the goal of it is simply to be really sure about what you think or believe.
In many ways, that’s the biggest surprise of 20 years writing this blog.
I never expected anyone to comment on anything I wrote, because I started it just for me.
A private place to express my thoughts and idiocy.
But then Andy discovered it and he sent an email to everyone at Cynic and some of our clients announcing it and then the mayhem started.
At that point, blogging had become a big thing. A good thing. A community of people who wanted to help and contribute to what others were doing. A lot of this was down to the great Russell Davies and his iconic blog … a place that not only brought people from all over the world together, but inspired others to start writing their own as well.
It was a place that not only exposed me to a lot of brilliant people I’d never have known about without his blog – people like Gareth Kay, Paul Colman, Northern Planner, Rob Mortimer, Marcus, John Dodds, Lauren, Age to name but a few – it also brought people to my blog who helped add to the texture, lessons and perspectives I was writing about.
I will forever be grateful to Russell for that … especially as most of the people he inadvertently introduced me to, not only still exist in my life but I have met them all IN THE FLESH.
Alas the blogging community, like most things in life, has moved on with maybe only Martin and I still churning stuff out via that platform. [Well, he curates, I churn] And while technologies advances allows strategists to be even more connected in even more ways, the energy of the community is not the same as it was back in the early days of blogging.
Now it feels more aggressive.
More sharp elbows and self publicizing.
Wanting the spotlight on them rather than the work they do.
But then, the industry seems to value those who talk about the work more than those who actually make it … which kind-of highlights why the industry is in the state it finds itself in but refuses to acknowledge.
Emperor’s New Clothes anyone?!
Screenshot
That this blog is 20 years old blows my mind. I never thought it would last that long, mainly because I never gave much thought about how long I’d be writing the thing. It’s not always been fun – when I was receiving a lot of anonymous hate that resulted in me deciding to stop allowing comments was definitely a low point – but all in all, the whole experience has been pretty glorious.
In many ways, this is one of the longest committed relationships I’ve ever had.
And one of the most successful, hahaha.
The fact there are some people who have been reading it for almost as long as I have been writing it, is madness.
Have they no taste?
Have they got nothing better to do?
Or maybe they’re stuck in prison and this is part of their ‘sentence’.
The good news for them is there’s no way this will still be a ‘going concern’ in another 20 years … at least not in terms of how regular I’ve been writing posts for the past 2 decades. Not because I am running out of things to say [albeit Andy said I have only ever written 3 posts and just keep re-writing them in different ways] but because I’ll be – hopefully – doing other things with my life.
Don’t get me wrong, I’ll always be grateful to advertising … it has given me a life I never could have dared to imagine … but I am increasingly spending more and more of my time working and collaborating with artists and I feel that’s where my future may be. Not because I don’t love what I do, but because I find their definition and expression of creativity even more interesting, challenging, open, provocative and progressive than where our industry is choosing to head.
But that’s not going to happen yet. Hell, it may not happen at all – I could get fired by all the artists tomorrow for all I know – which is why for the time being, I’ll keep happily juggling my two ‘lives’ while churning out daily blog posts at the same time.
Sorry, hahaha.
That said, the point of continuing this blog is different to what you may think and why I originally started it.
Because while it has helped me grow, learn, make new friends and even help build my professional reputation [which is hilarious when you read some of the stuff I’ve churned out, like this!] … it delivers something that is even more important to me.
Connection to my family.
I know … I know … that sounds weird-as-fuck, but what I mean is this:
A few years ago, Jill said that while she rarely ever reads my blog, when she does – she can hear my voice because of the way I write.
Put simply, how I write is how I talk … so when she reads my posts, it feels like I’m with her.
And she liked that.
Add to this that I’ve shared deeply personal and important moments in my life – from getting engaged to getting married, to Mum dying, to becoming a Dad, to getting Rosie – and Bonnie – to saying a tearful goodbye to Rosie, to moving from Singapore to HK to China to America to London to New Zealand [so far] … which means moving from cynic/WPP to Sunshine to Wieden+Kennedy to Deutsch to R/GA to Colenso [not to mention all the other highs and lows that have impacted or been introduced to my life over this period, be it death, covid, friends, family, health, books, chaos, and/or multitudes of weird, wild, crazy shit] … and this blog is no longer just a place where I rant rubbish, it’s a place my family can have me close even when I’m no longer here.
That means a lot to me.
Not because I want them to need me, but because I like knowing they can access me should they ever need me.
Or if Otis ever wants to introduce me to whoever becomes important in his life.
It’s why I’m going to keep writing it and why I’m going to move it to a free domain again, to make sure it always stay up … because what originally was a place just for me, has become a place that offers connection to the most important people to me.
And with that, I want to say a big thank you to everyone who has ever visited or commented.
Whether you meant it or not, you’ve given me far more than I ever imagined or hoped for.
Thank you. Love you. Grateful for you.
Filed under: 2026, A Bit Of Inspiration, Attitude & Aptitude, Birthday, Bonnie, Comment
Hello 2026.
Sure, it’s been around for almost 2 weeks, but that’s the magic of NZ.
As I’ve written before, the whole country closes down over this period and the benefit of that is not just that you get a long break, it’s the knowledge ‘everyone’ is away so your entire body can chill, safe in the knowledge you’re not missing anything or being left behind by any shifts.
It may seem a small thing, but I can tell you – the reality of the experience is very big.
Because of my eye situation, we didn’t do much.
Trips overseas were not allowed.
Driving too far was not allowed.
Doing work was not possible.
The result being I actually feel refreshed and a bit excited for the year ahead – albeit that it took quite a long time before I started to to actually feel I was relaxing. And while we’re not even 2 weeks into the new year, I know there’s a bunch of good things that will be happening. I don’t mean that theoretically, but already booked-in … which feels almost unfair given last year was pretty good for me, admittedly with a couple of tough bumps in the road along the way.
Of course, how I’ll review 2026 will only become clear in December … and while no one wants the shitty bits, they do help you appreciate the good. What’s interesting is that as I’ve got older, what equates to ‘good’ has evolved.
Underpinning my evaluation is a much greater emphasis on fulfilment rather than achievement. That doesn’t mean I don’t want the things I am a part of to be successful …. it just means I place greater importance on what and how I do things rather than simply what they enable me to get out of them.
Or said another way, I play to be proud, not simply for the win.
Now, if truth be told, that’s a trait that was drilled into me by my parents who told me to live a life of fulfilment, not contentment. But as I’ve written many times in the past – I didn’t really work out what that meant until I was about 35, so there have definitely been times where I took a short cut here or was performative there.
I guess we all do to some point … but what I realized a while back, is success – at least for me – is not about titles or popularity, but the feeling you lived up to who you hope you are. Again and again and again.
But what I’ve also learned along the way is that it’s not just what you do, but what you stop doing … and that’s something I spent a bunch of time over the holidays thinking about, resulting in me letting go of some things that I realized I’d been doing more out of financial regularity rather than emotional reward.
Now I totally appreciate the privilege/stupidity of being able to do that – especially when you’re the main breadwinner and never want to put your family at risk – but as you get older, you value time far more than you ever did because you see it is something you need to get the most out of rather than something that just tells you how long you’ve been engaged in something … and it’s that shift that has led me to making some choices and decisions over the last few weeks that will set the direction of 2026 and beyond.
And while I still have a way to go to see how it all turns out, I feel I’m now at a new starting point for the future – rather than just something I hope I can get to – which is why I’m approaching 2026 with the goal to spend most of my time focused on the things that truly interest and intrigue me and if there’s anything life has told me, it’s when you’re open to everything, anything can happen.
Now I/we see if I’m full of shit …
Before I go, I can tell you one brilliant thing about 2026, it’s this.
Yep, it’s Bonnie’s first birthday.
I’ve written a bunch about her over the past 12 months.
How she helped us get over the loss of our dear Rosie.
The incredible impact she has had on Otis’ confidence.
The life she has brought into the house.
It may explain why I thought it would be cute to get a Lego version of her made, when I saw an ad on insta promoting this product.
All you had to do was send them a photo of your pet and a stupid amount of money and they would send you the finished article.
So I did it.
And waited.
And waited.
And waited.
And then, eventually I received a package containing some brown and white bricks WITH NO INSTRUCTIONS!!!
None. Nada. Zilch.
I then spent 4 fucking hours trying to recreate our dog – albeit, not remembering which photo I sent them to base it on – and created this.
I know, I know, it’s utterly shit … and that’s when I came to the conclusion the photo was immaterial because all the evil geniuses did was send me some fake Lego bricks that just correspond to the main color of whatever pic you send them.
I’m more angry at how brilliant their business model is, than my stupidity … but I do want to say sorry to our beloved Bonnie. It’s not representative of how much we love her, but it is representative of the standard of blog post you’re going to get. Not that you should be surprised, given this is the 20th year [TWENTIETH] of this shit, so at this point you’re going to have to accept you’re somewhat responsible for your pain too.
See you tomorrow. Hopefully.
Filed under: Anniversary, Birthday, Bonnie, Childhood, Dad, Daddyhood, Family, Fatherhood, Jill, Love, Mum, Mum & Dad, My Childhood, Otis, Relationships, Respect, Rosie, Sky, Travel
Today is a complicated day for me.
Because on the positive it would be my brilliant Dad’s 87th birthday … but on the negative, it reminds me that he has been gone 27 years.
Or said another way … almost half my life.
HALF!
That seems both impossible and insane.
Of course, because I think about him so much, he has never truly ‘left me’, but I also begrudge the fact I’ve not been able to share so many of the experiences I’ve had in the intervening 27 years that I’d have loved to have shared with him to see, hear and learn his response and reaction to.
I never got to introduce him to my wife, my son, my cat, my dog and Otis’ bird – Sky.
I never got to talk to him about Singapore, Hong Kong, China, Japan, America, New Zealand.
I never got to seek his advice on dealing with challenges, loss, possibilities and tough choices.
I never got to watch his face as I told him about my career, clients, colleagues and work.
I never got to hear his laugh as I helped him enjoy the experiences, he always wanted to try but never had the chance to do.
But most of all, I never got to keep telling him how grateful I am for the person he is and the person he helped me become.
The irony – as I’ve written before – is that so many of those things I’ve not been able to share with him happened because I am driven by a desire to make him and Mum proud. To repay the love and faith they always showed towards me … whether that was when I was failing exams or when they told me I should still travel despite the fact Dad had experienced a terrible stroke.
So to my wonderful Dad ….
You may not be here but know you’re with me every day … which I know you’d be very happy about, even if I also know you’d also be telling me ‘that I have to get on with my life rather than be held back by yours’, hahaha.
So, with that let me end this post by reassuring you that you – and Mum – never held me back. In fact, you’re two of the biggest reasons why I’ve been able to – and want to – keep moving forward, because in many ways, it’s not just how I repay my gratitude for all you did [and continue to do] for me, it’s how I can say – and show – how much I love you.
And I do. A shit-ton.
So happy birthday Dad.
I send you – and Mum – a big kiss and hug.
I hope you’re holding hands and smiling at the life your son is living more than frowning,
On the bright side, while I still seem very capable of causing all manner of trouble, at least the stuff I get up to these days has a lot less ‘police involvement’ than my earlier years, which has to be a positive doesn’t it? Haha.
Miss you.
Rx