Filed under: 2026, A Bit Of Inspiration, Aspiration, Attitude & Aptitude, Business, Community, Consultants, Corporate Evil
Big business increases prices/loses people for profit protection.
Small business increases prices/loses people for survival.
One gets grudgingly accepted. The other gets openly criticised.
And at a time where we ‘welcome’ humanities first ever trillionaire, maybe this is the wake-up call to start questioning both where we’re heading and what big business – and many of the Linkedin crowd – view as aspirational.
As one of my great mentors, the brilliant Lee Hill, told me when I was new in the industry and disliking/not trusting anyone who was wealthy [and he was/is exceedingly wealthy], “there’s nothing wrong with people or companies making money, it’s how they do it and what they do with it”.
That’s a question we should be asking a lot more …
… both of ourselves and most definitely of others.
Filed under: 2026, A Bit Of Inspiration, Colleagues, Corporate Evil, Corporate Gaslighting, Creativity, Culture, Leadership, Loyalty, Management, Money
A while ago, I listened to someone explain one of the best lessons they’d ever learned.
And they said what the title of this post says …
Don’t let temporary people make permenant decisions.
I haven’t been able to stop thinking about it because it has made me realise how much of what we have to deal with in life is because we have done the absolute opposite of that.
And we do have a responsibility in this …
Because while the people who have those positions have been put in there by others in similar positions … we allow them to fuel their commercial and egotistical self-interest by keeping quiet and compliant.
Now I get some people don’t really have a choice.
And I also appreciate people who stand up against it can easily be smothered and discarded.
But when I look at how much of our industry, discipline and life has been fucked over by temporary people making ‘self-interest driven’ permanent decisions, it’s bordering on criminal.
Well, in some cases, it probably is. Allegedly.
From making decisions that blatantly look after friends at the expense of other employees livelihoods through to destroying organisations so they can hit share price bonuses … we’re seeing more and more of these temporary people get paid vast sums even though they leave what they were responsible for, in a worse state than when it started.
Of course, the problem is their definition of ‘responsibility’ is to everyone other than the employees.
Shareholders.
Investors.
Themselves.
And probably not in that order.
So, while I have no problem with people being rewarded very well for doing very well … it’s crazy when ‘very well’ is defined by destruction rather than creation – regardless how hard they try and spin it otherwise.
Oh my god, we’re in June.
JUNE!!! What the fuck?
June has always been a very significant month for me …
Not simply because it’s the official half way point of the year.
Not simply because it’s the month the ad industry gets to pretend it’s the 80’s at Cannes.
But because it’s my birthday, Jill’s birthday and Paul’s birthday …
But this June is something more, it’s the start of the World Cup – and while that excites me – it also makes me feel a bit sick because I’m seeing Trump and FIFA actively change it from being ‘the World game’ to ‘the rich persons game’.
That said, Trump and FIFA are made for each other.
Self-interested, money-hungry, egotists who will gaslight, exploit and lie on a whim.
Where the approach to ‘reputation management’ is to cause drama so people are distracted from the issues they want to hide.
Which leads to this …
Saw this couple near the Colenso offices recently.
For fucks sake …
Don’t get me wrong, being an increasingly cashless society has some major implications.
It makes the banks and card companies richer.
It makes the poor and needy, even more vulnerable.
But we’re now in an age where if there’s anything we don’t like or don’t agree with, we decide it’s all part of some evil conspiracy … and even if that was true – which it isn’t – we are still choosing to ignore the stuff we should be demanding be explored or investigated.
+ Forest getting into Europa versus Man City’s 115 charges.
+ US Airport delays versus Trump and his Epstien connections.
+ AI Data Centre costs versus Zuck putting spy software on all Meta computers.
+ Cashless society versus the collapse of the NZ economy.
Which highlights that Trump may be evil, but he’s smart. Because not only does he know his audience better than research companies – even with all their data sets and models – he also knows people like to complain but rarely do much about it.
Maybe that’s why his approach is influencing more than just American politics – but management practice and Linkedin preaching.
And while we may like to think we’re smart enough to ignore it, the reality is we haven’t been smart enough to push back against it.
So let’s hope the back half of ’26 is better than the front.
[Especially in terms of birthday gifts I get on June 12th, hahaha]
Filed under: 2026, A Bit Of Inspiration, Attitude & Aptitude, Business, Comment, Consultants, Corporate Evil, Corporate Gaslighting, Culture, Data, Marketing, Marketing Fail, Marketing Science, Money, Reputation, Research, Respect, Srircha
3 years ago, I wrote about the amazing story of Sriracha sauce.
How it is a testimony to belief, standards and stubbornness.
If you didn’t read it, you should – especially as the brand, right now, is suffering badly.
Now you may think this is where I say I was wrong …
That I mistook a moment of success for a story of sustainable excellence.
But you’d be wrong … because while the brand is suffering, it’s more to do with values versus ingredients.
You see at some point, the founder – David Tran – asked his son to take a bigger role in the company operations.
While William – and his sister, Tassie – grew up with the company their father founded, William had worked at a management consultancy and as such, thought he could modernize the approach that his father had built his business on.
Was this by investing in better machinery? No.
Was this by buying some of the suppliers they relied upon? No.
Was this by producing new products founded on Sriracha principles? No.
It was by trying to re-negotiate the contracts of their long-term partners and by replacing the ingredients used with cheaper alternatives.
That’s right … rather than make choices that could add to the potential of the business, he chose to exploit what the business already did.
Or said another way, he wanted to squeeze every possible penny of profit he could out of every possible inch of the business.
And the result of this?
Well, their long-term suppliers walked away.
Their product quality fell away.
And their customers walked all the way to their competitors.
So, what’s the point of this?
Well, it’s that we’re deep in the cult of optimsation. The common consensus success is defined by how much you can squeeze out of what you’ve got rather than grow to what you can become. Where standards are deemed as optional when offered the opportunity to make a teeny bit more money by lowering them.
And it’s this bullshit viewpoint that is at the root of so much bad in brands and business..
Of course, you have to manage costs.
Of course, business is hard and challenging.
And of course, you want to be open to new possibilities and opportunities.
But doing it in isolation, delusion or arrogance of any possible implication is bordering on psychotic … just like the fact that despite all the data and research they invest in, less and less companies seem to have a real appreciation or understanding of who their actual customers are, what’s going on in their lives, what they actually need, want and expect from them and what business they’re actually in.
Oh, they will say they do.
And they’ll use numbers to explain or justify choices and decisions.
But too often, there’s an underbelly of arrogance that customers will blindly accept – or take – whatever they want them to have. That they know more than the people they serve, so are free to do whatever they want that serves their own best interests and goals.
So, they start using lower standards of ingredients.
Or they make pack sizes smaller, while keeping prices the same.
Or they remove features and claim they’re doing it for ‘environmental’ reasons.
Or they find underhand ways to increase usage, like widening the bottle nozzle pour.
Or they claim their product is ‘healthy’ simply by changing pack design and/or serving sizes.
Always looking to shortcut or shortchange … justified and underpinned by an attitude that in business, success is awarded to those who can stretch or squeeze their customers and suppliers, regardless of what it destroys or costs.
That’s where we are folks.
That’s where the school of business is increasingly taking us too.
Optimise, Optimise. Optimise.
Nothing … absolutely nothing matters more than the quarterly result. Except maybe the corporate ego, which is why we end up with research done by bots … innovation designed by spreadsheets … marketing created by systems, rules and AI and decisions evaluated by the ability to optimize not liberate.
Or as my friend told me, “optimise yourself to commodification”.
As I’ve said for far too long… the only thing that differentiates business from competitors are the values you hold.
And when you allow them to be sold for a quick, temporary gain, then you don’t become the same as everyone else, you become worse. Because contrary to popular opinion – people don’t choose you simply because of your price, habit or convenience … but because of something the world of business consultant loves to dismiss as an unnecessary cost …
Standards.
Just ask Srircha, or any of the countless household companies/brands who have turned-to consultants to find ‘clever’ ways to boost business, even if it ends up being at the cost of everyone, except the C-Suite and Wall Street.
Filed under: 2026, A Bit Of Inspiration, Agency Culture, Apathy, Aspiration, Attitude & Aptitude, Comment, Confidence, Content, Context, Corporate Evil, Corporate Gaslighting, Curiosity, Effectiveness, Efficiency, Egovertising, EvilGenius, Experience, Facebook, Influencers, Leadership, Management, Marketing, Marketing Fail, Marketing Science, Perspective, Planning, Point Of View, Popularity, Relationships, Relevance, Reputation, Research, Resonance, Respect, Ridiculous, Strategy, Stubborness, Technology, Toxic Positivity, Trust, Truth
When I was growing up there was a newspaper cartoon called ‘Andy Capp’.
Andy was a cliche of the working-class – albeit he never actually works – and lives in Hartlepool in the North East of England.
Andy is married to his long suffering wife, Flo – and despite her working – they are almost on the verge of poverty because apart from Andy being unemployed, he lacks any motivation and thinks he can ‘beat the system’ because of his smarts.
By that, think early stage manosphere but replacing the sexualization of women with more pure sexism.
Anyway, the reason I say this is because I remember one cartoon where Flo told Andy that they were in debt to the tune of £1000.
To which Andy replied something like:
“I told you Flo, if you owe £100 you’re a failure. If you owe £1000 you’re an entrepreneur. If you owe a £10,000 you’re a businessman and if you owe £1,000,000 you’re a government. So what this means Flo, is we’re on the way up!”
I don’t know why I remember that cartoon among the millions of things I’ve seen over the years – but it has always left a lasting impression on me, which may explain why I’ve tended to only seek – or listen to – the advice I’ve got from people who either failed trying or succeeded by doing. Sounds obvious doesn’t it? Yet everyday I read/hear/watch people spouting unsolicited advice about subjects they have almost zero right or credibility to do – mistaking opinion as fact, interest as knowledge, knowledge as expertise or ego as cleverness.No wonder a famous football manager once told me to always learn from winners, not players.
Look, I get we all do this to some degree, but there’s a big difference between spouting an opinion or perspective and acting like you’re the indisputable, all-knowing, God-of-all.
The point is, regardless what Andy Capp says, we would not take his proclamations as fact.
We might accept it’s what he thinks is fact, but not what is true for all.
And yet, more and more, I’m witnessing business blindly follow the statements and proclamations of people who are the real-life, modern version of Andy Capp.
Kinda.
Because while they DO have jobs … and while they have even been successful in them … they are now telling people how to succeed in areas they have absolutely no right to talk about.
Not just because many have never worked in those areas, but they have a track record of making terrible choices when developing ideas outside of their core area of knowledge.
Enter Mark Zuckerberg.
I’m not doubting he’s smart.
I’m not doubting he loves technology.
I’m not even doubting his successes.
However, why are so many people listening [and investing] in his version of the future when not only is it designed around his ego and need for power and control – not to mention his desperation to be talked about in the same breath as Steve Jobs – this is a person who spent/blew/lost US$80 BILLION on the Metaverse??
EIGHTY. FUCKING. BILLION. DOLLARS.
I get innovation is expensive.
I appreciate all technology needs time to evolve.
I acknowledge that I have two of their Quest headsets.
But 80 billion?
To put it in context, the iPhone is said to have cost anywhere between $150 million and $3.2 billion. The creation of Google Maps is said to have cost around $1 billion to initially develop. Even the A380 aircraft – the biggest passenger aircraft in the history of aviation – ‘only’ cost around $25-35 billion to build.
And to add even more context …
80 billion dollars is the equivalent of being the 90th placed country in the World by GDP.
OK, so Zuck’s 80 billion was spent over a long period of time compared to how GFP figures are calculated, but still …
In fact, this suggests Zuck is someone who stubbornly believes he is always right.
Or at the very least, refuses to acknowledge where things aren’t working or where things need improving.
Sadly, we see this same sort of arrogance in our industry …
Where someone is successful in a particular disciple or with a particular agency or with a particular piece of work or with a particular promotion… and then suddenly, they believe they are more knowledgable, more successful and more authoritative than every other person in every other industry regardless of their actual level of experience and expertise.
And what is worse is they get away with it …
Because like Zuck, too many people hang onto their words like gospel, even though in many ways they’re speaking the same delusional clap-trap as Andy Capp, which suggests 2 uncomfortable truths.
1. The real problem with ego is not the person spouting the nonsense, but the people who choose to believe loud confidence over real experience.
2. Andy Capp may have been right because it does seem in business. ‘the more you lose, the more people believe you’re a success’.
