Filed under: 2026, A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Brand Suicide, Business, Conformity, Corporate Evil, Corporate Gaslighting, Culture, Delusion, Humanity, Management, Perspective, Professionalism, Relationships, Relevance, Social Media, Technology, Toxic Positivity, Transformation
I’m back. I know, how terrible.
Which is why I have some good news for you, because I’m going to be away again in a few weeks. So you only have to endure the pain a little longer before you get ANOTHER reprieve. I know, I’m a Saint.
That said, I had a wonderful time, especially at State of Social in Perth.
Meg – the founder of the conference – has created a truly special event and like StratCon in Berlin, there’s a bunch of stuff other conference organizers could learn from them that would benefit audiences and the industry at large.
Anyway, I’ll be writing about that later, so shall we get the pain of me being back over as quickly as possible?
So as many of you know, I love tech.
Not just the practical stuff, but the ridiculous.
Robot dogs.
Robot rabbits.
Robot balls.
Robot guitars.
Hell, I even bought a, errrrrm, robot mother once.
My house is almost fully automated.
My car is filled with the sort of optional extras the engineers only come up with as a joke.
And don’t get me started on my history with smartphones.
And yet, despite my addiction to stupidity … I totally appreciate there are downsides to technology.
The scrolling,
The timewasting.
The interruption.
The distractions.
And that’s before we get to the blood-pressure inducing annoyance of hearing every fucking company try and claim they’re in the tech/AI space just because they use ChatGPT to write their Linkedin ‘thought leadership’ social landfill bollocks.
So, it’s no surprise we’ve started to see the backlash …
People fighting against companies outsourcing jobs to AI.
Society pushing back on the serving of AI slop.
Companies balking at the prices being charged for AI access.
Investment firms questioning the long-term viability of AI industries.
And then – at a much lower level – shoppers increasingly choosing dumb-tech over high-tech.
You know what I’m talking about …
Products that strip back their functionality to their bare essentials:
Cameras that only allow you to point and click.
Tablets that only allow you to read your books.
And phones that only allow you to make and receive calls and texts.
Will this result in bringing the tech giants down?
Probably not … but as I’ve written before, if the Tech Bros carry on their current path and hoodwink companies into outsourcing their entire operations to AI under the guise of increased profits and efficiency, who the hell will be around to buy the products they make or advertise?
But I’m going off on a tangent because when I was in NYC, I saw this …
Now, I don’t know about you, but a phone that gives you whatsapp, maps, uber ‘and more’ … is the opposite of a dumbphone.
Maybe it could be defined as the ‘night-out phone’.
Or – at a push – the ‘bare essentials’ phone.
But it sure-as-shit isn’t a dumb-phone …
That is unless the term ‘dumb’ is being used to describe the people they want to buy it and then maybe they’re onto something. Except, one look at their website and you realise they really believe what they’re peddling … which suggests whether it’s the tech bros or the idiots, we’re doomed either way.
Have a great day. Hahahaha.
Filed under: 2026, A Bit Of Inspiration, Advertising, Agency Culture, Apathy, Aspiration, Attitude & Aptitude, Authenticity, Cliches, Clients, Collaboration, Communication Strategy, Complicity, Conformity, Consultants, Creative Development, Creativity, Culture, Distinction, Diversity, Effectiveness, Efficiency, Egovertising, Emotion, Empathy, Entertainment, Experience, Fake Attitude, Focus Groups, Food For Thought, Fulfillment, Independence, Influencers, Integrity, Leadership, Loyalty, Management, Marketing, Marketing Fail, Marketing Practice, Marketing Science, Mediocrity, Perspective, Planners, Planning, Point Of View, Popularity, Professionalism, Provocative, Purpose, Relevance, Reputation, Research, Resonance, Respect, Strategy, Technology, Toxic Positivity, Work
I know, that’s quite the title isn’t it.
Some would even say it’s ‘clickbait’.
Well, while I readily admit it’s slightly exaggerated, hang in there …
So years ago, Jill rang me to tell me she’d discovered Otis – who was about 4 years old back then – had made a shopping list of things he wanted to order on Amazon through Alexa.
Loads of stuff.
Fortunately for us, this included a range of items even Amazon can’t source.
Stuff such as: Eyeballs … Polar Bears … “Poo Poos” … and countless other weird shit his mind decided would be fun to own.
Putting aside the fact this proved he was most definitely my son, hearing his little voice recite all the things that were on his ‘ownership bucket list’ was wonderful, which is why we have never deleted it.
Not just so we can forever relive his childhood curiosity, but because it will be brilliant to play it when he has his 21st birthday – hahaha.
I say this because I recently read another evil genius use – or should I say, abuse – of Alexa.
This.
Why the hell had I never thought of doing this before?
On the positive, it has shown how mature I have become over the years. On the negative, it has highlighted how I am a groupie for mischief because you can be sure-as-hell I will be finding ways to do this to people from here on in. No wonder the guys at Q-Prime called me ‘immune to maturity’.
And while you may shake your head and call me a ‘sad bastard’ for wanting to do this, think of it as an act of revenge against the tech-bro boys.
Because as much as Alexa may have many uses and benefits … it has also fucked humanity. Teaching us to expect instant gratification for whatever we want, whenever we want it.
No moment for pause.
No time for consideration.
No appreciation of nuance.
Where the only thing that matters – and you are judged on – is the speed of the response.
It’s probably why so many brands love influencers.
Not simply because of their audience.
Not simply because of their popularity.
But because they will say EXACTLY what they want … without challenge, opinion or rearticulation.
I don’t blame the influencer for this, because not only are they making bank out of it, why should they give a shit … for them, the relationship is purely transactional and what they’re selling is access, not authenticity.
But I tell you who should care …
Clients.
But in these days where the main topic of conversation seems to be about ‘shouting at scale’ – read: believing media is way more important than working with people who know what to say and how to say it – is it any surprise that despite spending over US$1 TRILLION dollars on advertising last year, the industry feels like one homogenous, barren contrived-as-fuck blob?
Or as a client of mine recently said, “we’re past the brand building age and now in the brand shrinking era”.
I get instant answers are convenient.
I appreciate having people push back on you can be a pain.
But we need to get back to normalizing the value of objectivity.
Because the point of it is not to frustrate, but to stop you shouting into an echo chamber and building something that people helps people become something.
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Finally – as if it being Friday wasn’t good enough – I am away again for 11 days.
ELEVEN!!!
However it’s not all good news because if you’re in Perth, Western Australia … then Paris, France … then Beijing, China … I’m going to be in your hood so watch out.
Actually, it’s even worse for the people in Perth because I’m going to be shouting swearwords at the brilliant State Of Social conference.
That’s right, the wonderful, generous, kind idiots have invited me again … which means some people just never learn from their mistakes.
So have a good weekend/week. Unless you’re in Perth, Paris or Beijing.
See you around the 3rd Sept.
Filed under: 2026, A Bit Of Inspiration, Advertising, Agency Culture, Aspiration, Attitude & Aptitude, Cannes, Clients, Collaboration, Conformity, Consultants, Content, Context, Contribution, Craft, Creative Development, Creativity, Culture, Football, Professionalism, Rigor, World Cup
Once upon a time, newspapers were dismissed as ‘tomorrow’s chip shop’ packaging.
Many would consider themselves fortunate to be described in such a way today.
Most people either see them as outdated, irrelevant or simply the play thing of the rich and powerful.
And while many are increasingly relying on ‘click bait’ headlines to drive any sort of reach and impact – occasionally, you read something where you just want to clap at the brilliance of the writing.
During the World Cup, I saw such a piece – of which the image above, is part of it.
It revolves around the ex-USA footballer and pundit Alexi Lalas and as character assassination pieces go … this is top tier, pro-hitman standard by The Guardian.
They’re not wrong either …
Though I couldn’t help think it could also be a description of 73.6% of the tech/consultant/holding company attendees at Cannes.
The people who speak with unshakable, absolute certainty, despite having never actually done anything of note.
Nothing.
And yet, that doesn’t stop them judging, passing-comment or undermining whatever anyone else does. Or thinks.
Or worse …
Claiming their approach is revolutionary when it isn’t, especially when you see the drivel that comes out the other end.
A perfect example of how gusto and blind confidence is destroying our industry by people who evaluate success by profit, not work.
Of course money is important but as someone once told me, “anyone can make money, but its what others experience and remember because of it that reveals whether you’re full of shit or not”.
There’s a lot of shit out there right now.
In very senior positions.
So here’s hoping it’s not just The Guardian who pierce the flimsy steel bravado shell of these big talking peddlers in the future.
Not because hate is good … but we won’t create the conditions for good to thrive again unless we start calling out and fighting for what is right.
You can read the rest of the article here.
Happy bloody Monday, hahaha.
Filed under: 2025, A Bit Of Inspiration, Aspiration, Attitude & Aptitude, Authenticity, Clients, Communication Strategy, Context, Craft, Creative Development, Creativity, Culture, Design, Details, Emotion, Empathy, Fashion, Imagination, Integrity, Italy, Jewellery, Legend, Loyalty, Luxury, Management, Marketing, Marketing Fail, Martin Weigel, Passion, Paula, Perspective, Planners, Planning, Precision, Professionalism, Reputation, Respect, Strategy
A few months ago, I found myself in Milan, having lunch with one of the most famous and successful designers in the World. At their house!!!
It was bonkers.
I had no right to be there, but the person I work for occasionally is a very good friend and he had wanted me to attend a few meetings … which is how I found myself one Tuesday lunchtime, eating pasta and trying to talk in broken Italian to them and their family members.
But this isn’t a post about my good fortune, this is a post about one thing they said that really hit me.
This designer is known for the distinctive nature of all they create.
The intricacy and craftsmanship that goes into every element of what they do.
Their work is instantly recognizable and this has built the foundation of their success, prestige and aspiration for decades.
Anyway, at one point – in mangled Italian – I asked them about where does ‘craft’ come into their process of design to which they looked at me like talking to a small child who didn’t know what the fuck they were saying [ahem!] and simply said:
“When you ask about craft, it sounds like you see it like an outer layer of the process. We don’t think that way. For us, everything is about the integrity of what we value and believe. It starts from the inside, never the out”.
In some ways, it sounds obvious, but it hit me hard.
So much of our industry is based on ‘making something’ and then ‘crafting the details’ to make it shine.
But they do it differently …
The ‘shine’ is the starting point and their goal is to ensure that is never lost in all they do.
It’s not an ‘after thought’, it’s the focal point.
More than that. It’s judging craft more by how it feels than how it looks. Or said in ways more relative to our industry – craft isn’t about gaining applause from the industry it’s done to help others connect more deeply to the work.
And somewhere along the line – in our quest for efficiency and speed – we have forgotten that. And as a result, we have increasingly lost it. Both in terms of having the time to do it and – arguably – the ability to. Because too many people see it as an ineffective use of time, when it is literally what helps give what we do it’s real value.
I couldn’t help but think of the Strategy Is Constipated, Imagination Is The Laxative talk Martin Weigel, Paula Bloodworth and I gave at Cannes in 2023.
There, we argued that too much of the straegic process is designed to blindly follow where logic takes us versus going where imagination reveals we can play. And by doing this, we are actively removing the excitement of possibility from our approach rather than doing all we can to protect it.
And that’s one of the reasons we are where we are.
Protecting the wrong things and as a byproduct of that, destroying what makes us valuable.
And while I appreciate some will say that is both a naive and commercially stupid statement … maybe, just maybe, what it actually reveals is how our whole industry has lost sight of how to build things versus just say things.
Lost in the cult of systems, tools and market evaluation rather than appreciating and understanding the integrity of who they are, who they’re for and where they can go.
Or, as the nice hosts of my lunch in Milan also said.
“Shortcuts lead to long term oblivion”
Which – to paraphrase the brilliant Lee Hill – explains why building a career these days is less about what you do, and more about identifying the optimum time to get out.
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Today is the 2nd anniversary of us saying goodbye to our dear Rosie. In some ways it feels even longer than that but the loss still cuts deep.
She was a complaining princess, but she was our complaining princess and I’d like nothing more to have her here, bossing Bonnie about – who would love her whereas Bonnie would simply be tolerated.
Love you Rosie. Miss you.
Filed under: 2026, Advertising, Airports, Attitude & Aptitude, Birthday, Brand, Brand Suicide, Creativity, Culture, Customer Service, Effectiveness, Experience, Loyalty, Management, Marketing, Marketing Fail, Privilege, Professionalism, Reputation, Travel, Trust, Uncommon, World Cup
The next few weeks are big for me.
My birthday.
Jill’s birthday.
Paul’s birthday.
The World Cup starting.
Trips to LA, Milan, Berlin, London and Amsterdam.
Meetings and dinners with legends of film, fashion and music.
And a bunch of lovely planners in Germany, hahaha.
I’d love to pretend I’m nonchalant about it all, but that would be a massive fucking lie as I’m exited to fuck about it all – bar my birthday.
But this post isn’t about my impending weeks of mega-madness, it’s about the madness of dealing with British Airways.
I am in the incredibly lucky situation of having someone pay for all my flights.
Better yet, they are paying for them to all be Business Class.
I booked on Air New Zealand, who – because of the flight itinerary – also scheduled some of the flights on BA.
So far. So good.
Having chosen my seats on Air NZ, I went to BA to do the same with them … except my booking reference didn’t work.
I then tried logging into my British Airways Frequent Flyer account, but got the same response.
No problems, maybe they use a different booking reference, so I contacted Air NZ to ask – and they told me, they use the same number and so it should work.
So I tried again. Nothing.
So I tried calling. No answer.
So I tried their chatbot. No reply.
It was getting frustrating so I went on the website to see if there was another way to contact them and there was.
A customer service contact button. So I clicked on it and what did I find when I did that …
A postal address.
A fucking postal address!
They want me to write – from New Zealand – to work out why my booking reference number doesn’t work. Mind blowing.
But it gets worse …
You see, I went back to Air NZ and told them the situation and they said they would talk to BA on my behalf. And they did.
So after 3 attempts for the website to accept my login details, I go on there to choose my business class seats and what do I find?
Yep, they want to CHARGE ME for choosing a seat.
This on top of the fact it has already cost a fuck-ton of cash.
Now I appreciate this is a first world problem.
I totally get I’m incredibly fortunate to be able to experience this.
But it blows-my-fucking mind that BA wants to charge me even more money to choose which seat I fly in – especially when airlines like Air NZ, let you do it when you fly economy.
Now I should point out BA have said once check-in is open – ie: 24 hours before the flight leaves – I can choose my seat for free, but apart from that still being bollocks, I am pretty sure when I try to do it, they’ll tell me I have to mail in my request by post.
Uncommon have done some amazing work for British Airways.
They have elevated their standing and prestige with some beautiful work.
And the line they created – A British Original – sounds great, until you remember that the British Leyland Mini Metro and also one of those and was a fucking shit experience as well.
