Filed under: Advertising, Apathy, Attitude & Aptitude, Brand Suicide, Cannes, Colleagues, Communication Strategy, Content, Context, Creative Development, Creativity, Culture, Effectiveness, Egovertising, Experience, Fake Attitude, Management, Marketing, Marketing Fail, Perspective, Point Of View, Professionalism, Relationships, Resonance, Respect, Standards, Toxic Positivity | Tags: om
Obviously I have a soft spot for Google.
From cynic to Colenso, they’ve been a constant in my professional as well as personal life.
They are intimately involved in so much of what I do every single day and I appreciate the possibilities they have enabled me to embrace because of them existing.
I know … that sounds unbelievably gushing doesn’t it.
That doesn’t mean there’s not stuff that drives me nuts …
From the way some of their products work [Google Slides, I’m looking at you] through to the passive behaviour they are increasingly showing in the face of challenges that their smarts/money/tech could fundamentally change for the benefit of millions – if not billions – of people. However even with all that, it pales into comparison to this:
What. The. Hell?
Not only is it an absolutely terrible attempt to make a terrible pun, I still don’t know what ‘the new way to cloud’ is. Or means. Or why I should give a second of attention to it.
For a company so full of smart people, how can this happen?
Seriously, this sort of work does the absolute opposite of what Google want.
It makes people question how smart the company is.
It makes people ask if Google know how to talk to people.
It makes people wonder if Google know how to make tech that understands our needs.
It makes people ask if this is the sort of organisation we should trust to shape our future.
Sure, it’s just a random billboard … but for a brand that once represented humanities hope for ensuring technology enabled and empowered a better, brighter, more equal future for all, this work feels more like a politician pretending to smile while they’re busy oppressing us.
I know this isn’t the case, but bloody hell, it’s rubbish.
Which leads me to this.
I don’t know who is behind it. I don’t know if it’s an agency or an internal group. But I have to believe this was made because senior people mandated it or influenced it. Either directly, or indirectly. Which serves as a really good reminder about the dangers of corporate structures.
As Martin, Paula and I said in our Cannes talk, toxic positivity is ruining brands and people.
The idea that ‘team’ is now interpreted as blind complicity and conformity is insane.
But it’s happening. We all see it or have experienced it.
Worse, there’s an underlying attitude that the only way to get ahead is manage up. What I mean is that rather than do the right thing for your audience, you do the right thing by your boss. Doesn’t matter if it makes no sense. Doesn’t matter if it actively confuses the people it is actually designed to communicate to. As long as it hits the ‘cues’ your boss likes, you’re good.
As I wrote recently, toxic positivity is leading to the systematic destruction of knowledge and experience. Great ideas and people are literally being moved out of organisations to be replaced by conformists and pleasers.
Yes, company culture is important.
It has an incredible power to achieve great things.
But here’s the thing too many companies just don’t seem to get.
If you’re mandating it, you don’t have it.
Because real company culture is born from the people within the company. Yes, the people at the top shape and influence it – often through beliefs and a way to look at the world – but the moment you try to dictate or define it, you lose it.
But here’s the thing …
Even when a company gives you something to believe in, they know the real key is to give every employee the power to feel they can be themselves. That they trust them to want to make things better, rather than break things apart.
Which is why they encourage debate.
They value different opinions and ideas.
Because as long as it’s not in a self-serving, divisive manner … it’s almost the ultimate demonstration you want to help make things better.
There are a lot of companies who get this.
There’s sadly far more who don’t.
And everyone loses because of it. Because if companies stopped thinking of company culture in-terms of efficiency and optimisation – and more about standards and quality control – we would all get to better places faster.
Or at the very least, less ads that say everything by saying absolutely nothing.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Brand, Childhood, Creative Development, Creativity, Culture, Government, Lego, My Childhood, Play, Toys
I love Lego.
I played with it.
I’ve bought it for others.
I once applied for a job there.
I’ve had the privilege of presenting to people there.
Lego is a brand with infinite possibilities and made with real consideration.
But recently I saw this note they used to put inside their boxes and it reminded me how over the years, Lego has seemingly moved more towards instruction than imagination:
Now I appreciate Lego has never been so successful. Or adored.
Nor do I think they’ve changed their belief that play is an important way to learn.
But while kids may well use their product as they see fit, there was something brilliant about a brand openly celebrating you had the power to use it as you choose. That the power of your imagination was more important and valuable than any specific direction or instruction that they put forward.
OK, so even in the past there were Lego ‘kits’ … but they seemed to be more about inspiration to get you started rather than a goal to know when you’ve finished.
Maybe that is one of the reasons for Roblox’s rise.
That’s almost all imagination … or said another way … less direction.
Who knows, what I am sure of is the World needs Lego and I just hope that somewhere along the line, that note to parents makes a comeback, because in a world that is increasingly structured and defined by the actions of the privileged and powerful … imagination is the only thing that can take us all to somewhere new and better.
Might be worth companies taking note for how to get the best out of their creative partners too.
Filed under: A Bit Of Inspiration, Apple, Attitude & Aptitude, Authenticity, Comment, Confidence, Consultants, Creative Development, Creativity, Design, Distinction, Emotion, Empathy, Focus Groups, Management, Perspective, Professionalism, Standards
McKinsey.
Oh McKinsey.
I’ve written a bunch about them in the past.
Hell, they were the reason one of my tweets went viral.
Scared the shit out of me.
I mean going viral, not the tweet.
And while I appreciate McKinsey have some very smart people working there and there are stories of their bullish confidence that are mildly amusing … let’s not forget they would recommend killing their grandmother if it made them an extra dollar.
Note I said ‘recommend’ … because like a Mafia boss, McKinsey never get their hands dirty, they make others do that. Then they can blame them when it goes wrong … similar to financial institutions who pay out millions to make problems go away rather than face the music in a court of law.
Which is why I found this interview they ran with Jony Ive so interesting.
OK, so Jony Ive is an interesting person so it was never going to run the risk of being bad … but what was fascinating was the headline they ran with it.
Creativity.
Unpredictability.
A great idea cannot be predicted.
Jesus Christ, that must have been like Kryptonite to the ‘everything is a process’ Kings.
I also love how they call it ‘provocations to ponder’.
Why is it a provocation?
Why is it something to ponder?
That’s literally the creative process … except, I suppose, for companies like McKinsey, who would regard that perspective as a celebration of the subjective and the inconsistent, which means it’s seen more as an act of wilful danger than the liberation of possibility.
But because it’s Jony Ive … McKinsey have turned a blind eye. After all, Jony is a global design icon. The driving force behind so many Apple products. Steve Jobs trusted sidekick. Being seen to walk in his circles can only be a good thing, despite the fact he represents the total opposite of what McKinsey do and value.
Oh hang on … someone’s going to say, “creativity is in everything”.
And they’re right of course and – despite what I said a few paragraphs ago – it’s fair to say McKinsey do embrace some elements of creativity.
However the creativity Ive is talking about is not the creativity McKinsey value.
Or practice.
For them, it’s approached functionally and economically, whereas for Ive, it’s about enabling change. An ability to see, think or feel differently. And while they may share similarities, it’s in the same way mathematicians and musician are similar.
Both do things based on numbers … except one uses it to shine a light on problems or solutions, whereas the other is the byproduct of the light.
Both have their value.
Both are about moving forward.
But how they do it are totally different.
Chalk and fucking cheese.
Which is why if I’m going to end this post with anything, it’s this:
Don’t let anyone try to tell you the light doesn’t matter.
Filed under: A Bit Of Inspiration, Agency Culture, Attitude & Aptitude, Authenticity, China, Chinese Culture, Creative Development, Creativity, Culture, Effectiveness, Film, Nike, Sport, Wieden+Kennedy
So the posts this week have been quite emotional.
Well, they have for me …
And – if you watched the hostage negotiation film in yesterday’s post – probably for you too.
And given I’ll be writing an emotional post on Friday – in preparation for what would have been my wonderful Dad’s 85th birthday on Sunday – I thought I’d take a bit of a lighter approach to today, because frankly, I’ve cried enough for this week.
This post is about case study films.
Specifically case study films by agencies for award submissions.
To be fair, there are some that are truly great. Mainly the ones that actually have the work to back it up rather than those that crank up the cliches and superlatives because they haven’t.
Even though I’ve made more films than Spielberg, this is one of my faves … even though it blows my mind it’s 11 years old now.
But even that … even with all it’s success is no match for what I’m about to show you.
A film that trumps 95% of all Cannes/WARC/Effies case study films.
Not just because it is clear, entertaining and informative.
But because it demonstrates more human insight than all those others put together.
Enjoy.
Filed under: A Bit Of Inspiration, Agency Culture, Attitude & Aptitude, Bands, Colleagues, Comment, Confidence, Craft, Creative Development, Creativity, Music
One of the things that rarely seems to be mentioned in the creative process is chemistry.
Where different people – often from different backgrounds and disciplines – just know how to work together.
I don’t mean in terms of their craft. Or understanding the process as to how things work. But in terms of being on the same wavelength of the people around them and respecting what each other does and what they need to do to help them be as good as they can be.
I don’t mean some corporate ‘kum-ba-ya’… where everyone is superficially polite to each other so as not to offend. I mean a group of talented people coming together with the same values and vision. Who know the importance everyone brings to the party. Who have such regard for the abilities of each individual, they are equally as comfortable pushing, provoking as they are listening and encouraging. Where everyone is given the space to experiment and explore … because everyone respects who they are, what they do and how they do it.
It’s also worth pointing out that there tends to be one person who ignites it all.
Someone who you all respect that little bit more.
Not for what they’ve done, but for how they think.
So they act as some catalyst to make everyone come together.
To be better together.
To want to be better for each other.
Elevating standards, ambitions and possibilities simply because of their presence.
It’s rare.
Very rare.
That’s not to say every time in-between is bad or fractious … far from it … it’s just that sometimes, a certain combination of people just click in a way where the capabilities of what can happen and be achieved are greater than when you’re apart.
In my professional life, I’ve had 4 occasions where this has happened … though I didn’t really realise it with 2 of them, until they had ended.
And it tends to end … because life has plans for each and everyone of us, so you accept it, enjoy it and hope something like it will happen again.
In the main, if it does happen again, it’s rarely with the same people.
I’m not sure why …
Changing times.
A change of personal circumstances.
A pressure to make it happen rather than it just happening.
Not always, but often.
I say all this because I recently watched an interview with ‘The Revolution’ … the backing band for Prince from ’79 to ’86.
Though ‘backing’ isn’t the right term … because even though they played Prince’s songs, Prince valued what they all brought to them.
But that said, they haven’t played together in decades.
They are all at different points and places in their life.
But there is a bond. Bound by history, experience and the realisation that what they did together – albeit with ‘the master chef’, Prince – became immortal.
Not in an egotistical way.
Not even in a sales of record way.
But in terms of the intensity of what they created as individuals, to elevate the whole.
Different people.
Different backgrounds.
Same chemistry, values and vision.
If you are lucky to find this, hold on for as long as you can.
Because magic rarely happens on its own and some combinations keep casting the spells.