Filed under: 2026, A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Comment, Complicity, Confidence, Conformity, Consultants, Creative Development, Creativity, Culture, Differentiation, Experience, Marketing, Marketing Fail, Relationships, Relevance, Retail, Technology
I was going through some old photos when I saw this …
That’s right, Banana Republic used the pandemic as an opportunity to shame people who were struggling to work from home – while trying to also care for the people in their home, including having to teach their kids their schoolwork – to look better for their work calls.
Oh I know some people will say this was ‘good marketing’ … seizing an opportunity to drive their business at a time where commerce was expected to suffer [when we know the opposite was true] … but it’s not, if anything it’s ambulance-chasing marketing. Where the only consideration is ‘can I make money out of this person, regardless of their situation.
And that’s the thing between good and shit marketing … the knowledge that just because you can, doesn’t mean you should.
The fact they literally call these scarves ‘video chat accessories’ is so overt it’s breath-taking.
And sickening.
But to be fair, they weren’t the only one adopting this ‘strategy’.
I remember a UK-based kitchen company that suggested you should go thousands into debt to have your kitchen ‘updated’ so you can do your future work calls in a room that presented you in a more ‘professional, wealthy, successful light’.
The big problem with a lot of our industry is our disregard for customers.
Actually that’s wrong … it’s our ability to pretend we’re doing everything for our customers.
The reality is though many companies don’t know who their customers are or even what industry they’re in … they simply believe that people – all people – are lining up to buy whatever it is they want to sell, whenever they tell people about it.
I once worked at a place that was obsessed with D2C – direct to consumer.
They were heavily pushing ALL their clients to follow suit … claiming it was what customers wanted, how a modern brand behaved, where retail was heading.
And, to be fair, there was a lot of that happening at the time and they were well placed to leverage it … but I, and more than a few others, weren’t convinced. Mainly because the brands who did it well were very clear on who they were, what they did, who they were for and how long they intended to be around whereas they were trying to force it on organizations who were the antithesis of this. Worse, they were the antithesis of this but were being told that didn’t matter … it was what the future was all about.
I kept bringing this up … highlighting this was not a blanket approach for all and there were serious implications on the brand, customers and category over time. Or at the very least, we shouldn’t be advocating clients let go of all they have done and built and stand-for just so they can exploit a new opportunity for cash.
And I was told I was a dinosaur.
Harking back to a time that was no longer relevant.
That technology was changing everything and they were at the forefront of it.
And while they were a good company, they were lost in their own ego and greed … refusing to look beyond the world they had created, because it was a world that positioned them as visionary rather than acknowledging this was a temporary wave where they were well equipped to benefit from.
Don’t get me wrong, we have to continually innovate.
We have to identify the possibilities, opportunities and waves of change.
But it only works if you know who you are, what you do, who you are for and what they value and want.
It also needs self-awareness, objectivity, honesty and transparency and the realization everything and everyone evolves – regardless what you wish people did.
Which may explain why many of the clients they had, are now brands who are a case-study for what not to do.
A warning that when you think the things that define you, guide you and build you are superfluous, then you can – and probably will – fall for everything.
Just ask Wework.
And Nike.
And The Line.
There’s a big difference between making money and building a business. Sadly, today, few seem to care about what they can become, just what they can get now.
Filed under: 2026, A Bit Of Inspiration, America, Comment, Complicity, Conformity, Corporate Evil, Corporate Gaslighting, Dad, Politics, War
While this post is coming out in May, I am writing it on Sunday, April 10th.
Over the past few weeks, we’ve witnessed President Trump start a totally unnecessary war that has resulted in incredible loss [in terms of human life and economic hardship], the destruction of international relationships, and threats to undertake acts of unspeakable and illegal evil [wiping out a civilization] all so he can satisfy his delusion of being a leader who can ‘get things done’ and – bizarrely – be about peace.
And if all that wasn’t mad enough, we got to witness the sycophantic behaviour of his followers who suggest that rather than the World being on the brink of WW3, Trump was playing a game of chess us common mortals can’t understand, let alone play.
If they genuinely believe that, then maybe that’s even scarier than if they were simply too frightened to speak up because of fear of his reprisals … but maybe the real reason why so few challenged his actions is because they think that’s what loyalty means.
That regardless what Trump says or does, you agree with him, by nature of the fact he said it or did it.
But the thing is, that’s not loyalty, that’s surrender.
The dismissal of own opinion and/or consideration in favor of the whims, will and wants of another.
That’s cult shit … which is probably reinforced by the maxim ‘Democrats want to be right, but Republican’s want to win’.
And whether I like it or not, Republican’s – at least in America – are winning, so the attitude among them is probably, if we question it, we could lose it all.
Hence Trump gets away with everything … helped by his endless ability to reframe whatever he says or does as an act of genius and intelligence.
Which reminds me of something my Dad always told me:
“If someone needs to tell everyone how intelligent they are, they’re not”.
As the title of this post states: we should always look both ways.
Because nothing shows loyalty than disagreeing with someone you respect, when their decisions suggest they’ve lost objectivity at a moment where it’s key they keep it – as the first scene in this clip from the true story, The Insider, perfectly demonstrates. [If you’ve not seen it, watch the whole movie. It isn’t just good, it’s important]
Filed under: 2026, A Bit Of Inspiration, Attitude & Aptitude, Brand, Brand Suicide, Comment, Communication Strategy, Confidence, Conformity, Creative Development, Creativity, Culture, Cunning, Leadership, Management, Marketing, Marketing Fail, Martin Weigel, Relevance, Reputation, Research, Resonance, Respect, Retail
So I’m back and let’s start the week as I intend to go on. Kinda.
With the obsession of marketing practice, our towns and cities are increasingly being wrapped in advertising that all looks the same – just in different colours.
Doesn’t matter if it’s an ad for a bank, a car, a holiday destination or a cold and flu medicine … everything feels interchangeable, which results in people – ironically – being able to ‘tune them out’ rather than being attracted to how they stand out.
It’s why the thing that is increasingly capturing the attention and creating some sort of differentiation are the ‘walk-in’ signs designed by the people who either own the shops we walk past, or run them.
One of them I saw recently was this:
Is it brilliant? Not really.
It it it clever? A little, but not much.
Does the store have anything to do with Christopher Walken? Not at all.
But I tell you what, it caught my attention, made me smile and made me pay attention to it – and the store it was for – far more than I do with many of the dot-to-dot, paint-by-numbers ads that have been tested to within an inch of their life to ensure the message achieves maximum comprehension, does not – in any way – offend or alienate audiences and hits every category cue, brand ‘asset’ and ‘purchase driver’ to ensure the people behind it can tell their bosses it ‘achieved all the metrics’, even if no one in the real world paid the slightest bit of attention to it whatsoever.
Now don’t get me wrong, I know there’s a world of difference between developing the communication for a major, national/internation brand and doing a ‘walk-in’ sign for a local suburb – but somewhere along the line, we seem to have forgotten the point of ads is to stand out, not blend in which is why it might be a good time to end this post by dusting off this quote by the great Mr Weigel,
‘You can be as relevant as hell and still be boring as fuck’.
Filed under: A Bit Of Inspiration, Complicity, Corporate Evil, Craft, Creative Development, Creativity
First post of the 20th year of this blog … and it may even be good.
Or less shit than 99% of the last 20 years of posts.
Plus – and here’s the added bonus, especially for a Monday, I’m away for work for the rest of the week – so this is the only post you’re going to have to endure. If only the rest of my ‘post-20 years’ blogging was the same. Except it won’t. Not yet anyway. [Cue: Evil Laugh]
Anyway …
A few weeks ago, The Guardian interviewed David Chase – creator of The Sopranos, widely acknowledged as one of the best pieces of television in the history of television.
He’s a fascinating character – strong willed, challenging, complicated, textured, stubborn and opinionated – but always grounded in a desire to do the right thing, the right way.
Which may explain his open distain for the attitude, approach and behaviour of so many television executives as this quote captures perfectly.
[As an aside, my Dad once told me when he was starting out in law, he was advised by a senior partner to “get used to eating client shit”. Apparently, when he asked why, he was told it was how to get rich to which he apparently replied, “I’d rather eat my own shit and be able to look at myself in the mirror” … which not only highlights how every industry suffers from egotistical and delusional leadership, but I am far too similar to my Dad than even I may have suspected – haha]
Anyway, as the world is all a bit shit right now and all our industry ‘leaders’ are talking about is ‘efficiency and productivity’ [read: so they can justify cutting jobs for AI and pretend they’re business geniuses, even though – as David Chase also said – most C-Suite are like Golden Retrievers, licking their customers faces every night and asking ‘do you like me?’] I thought I’d offer a bit of a Monday antidote to all this bleakness.
OK, if truth be told, it won’t fix the trajectory we’re all heading – we need to come together do that – but if you believe in the craft of storytelling and know the pain of dealing with corporate leaders who know fuck-all about what quality is, let alone what it takes to create it [but think they do because they’ve mistakenly/conveniently decided their ‘big title’ represents ‘superior wisdom’ when often, it’s more about their willingness to exploit others for the benefits of their bottom line] … this will make you feel all warm inside as you read how even Grade-A, internal-fuckery can’t always stop greatness from being able to flourish.
How’s that for inspiring a better Monday morning?
You can read David’s interview here. Enjoy.
Filed under: 2026, A Bit Of Inspiration, Apathy, Attitude & Aptitude, Banks, Brand, Brand Suicide, Clients, Comment, Communication Strategy, Consultants, Corporate Evil, Corporate Gaslighting, Embarrassing Moments, Management, Marketing, Marketing Fail, Mediocrity, Microsoft, Money, Perspective, Process, Relationships, Reputation, Standards, Stupid, Technology
Over the 20 years of writing this blog, I’ve written a bunch of posts about corporate stupidity.
But of all the things I’ve seen or been exposed to, one act stands above all: when they try to gaslight their customers into believing the removal of a product and/or service, is a demonstration of how much they value and care about their customers.
We’ve seen it with ANZ Bank … when they tried to say reducing bank account interest to basically nothing, was their way of aiding financial responsibility.
We’ve seen it with NIKE … when they claimed the best way to serve their customers was to stop customers being able to order NIKE products from overseas and closing down their app.
And now this …
Yep … Microsoft are saying that to prove they’re always IMPROVING their Microsoft 365 service – a service millions pay a monthly subscription for – they are going to remove a feature that many people use.
That’s right, contrary to popular interpretation, they have decided improvement means deletion, which begs the question – whose ‘improvement’ are they talking about? Something tells me it’s their bank account.
OK, so they say that many – but not all – of the features are available in other products that you get as part of your subscription, but this is just bullshit.
They don’t tell people what those products are.
They don’t tell people how to use them in a way that will give them what they were using Microsoft Publisher for.
They don’t even fucking help you transfer all your existing Microsoft Publisher documents and files into something you can use – or turn to – later.
Nope … all they do is say, “we’re going to stop putting money into this product, you better save them as pdf’s or you’ll lose them and – while we’re at it – you better learn how to educate yourself and adapt your products so they fit with what we’ve decided you need, even though we never asked you and keep charging you an increased subscription fee.
Surely they know this is the opposite of good service?
Surely they realise this is not ‘improving’ their product?
Surely they understand customers can see through this bullshit?
In some ways I hope they don’t, because while it would mean they’re thick-as-shit, it would also mean they’re at least not trying to gaslight us.
But I am afraid it might be both …
Because Microsoft’s ability to fuck themselves – and their customers – thanks to terrible decisions is legendary.
Windows Phones.
Bing Search.
The killing of Office.
The shit that is Teams.
Skype.
Nokia.
Co-Pilot.
And basically 99% of the UI of 99% of their products.
This is a company that wants us to believe their vision of AI is one that is good for humanity and yet their behavior is more Dictatorship than democracy.
But as I pointed out at the top of this post, they’re not alone. We’re constantly seeing companies attempting to gaslight their customers with claims that by deleting a service, they’re offering a better service … even though they don’t offer an alternative and if they do, it’s either not as good or costs even more.
Which demonstrates 4 things:
Many companies care more about maxing money than doing good things that earn them money.
Many companies are gaslighting themselves more than customers because we sure-as-shit aren’t falling for this rubbish.
Most companies demonstrate the corporate culture is all about managing up rather than doing what is actually right for their customers.
Most companies hire consultancies because they validate their bad behaviour rather than hold them to standards and expectations of customers.
Which is why when a company goes on about how good their NPS score is, remember – it’s coming from a faceless data point, based on an average of other players in their category – rather than the voice of customers and how they evaluate the service in terms of anything and everything they experience and endure in their day.
More proof that there’s lies, damn lies and not just statistics but customer data.