The Musings Of An Opinionated Sod [Help Me Grow!]


Just Show You Give A Damn …

I hear so much about brand experience these days.

How the focus is to ‘remove the friction of purchase for the customer’.

That they genuinely believe this means they’re being valuable to their audiences.

And while that is rather misguided – given it is done to ultimately be in their own interests – if brands genuinely want to do right by their customers, then all they have to do is something their customers find valuable.

I’ve written a ton about this over the years.

From Timpson dry-cleaning suits/dresses for free if you have a job interview to the Co-op ensuring their food delivery staff make time to talk to lonely householders and almost everything in-between … but nothing made an impact on me like the experience I had with Texas Instruments.

Brand experience isn’t something you simply outsource to an ecosystem.

Sure, that can help improve overall efficiency or engagement … but in terms of offering an experience that helps people actually connect to the brand, then the brand has to do something that actually connects to the customer.

Something personal.

Something valuable. [To the customer, not just to themselves]

Something that demonstrates going out of normal practice.

Something like this.

Now I know what you’re thinking.

“But brands can’t do this sort of thing on an ongoing basis”.

And you’re probably right.

This sort of thing costs money.

But there’s two sides to this.

1. As H&M have shown with their free suit hire campaign, the return of acts like this can be significant both in terms of driving affinity and awareness.

2. If everything you do is based on the perceived ‘value exchange’ you’re making between brand and customer [which is always bollocks, because brands always over-estimate how much their actions are worth in the eyes of the people they’re dealing with] then you don’t really care about your audience, you only care up to a set amount of money and/or time.

Don’t get me wrong, I appreciate there are many aspects brands need to manage to keep their business going. But like companies who claim their staff are their greatest asset before treating them like shit, brands better know that they can’t say they care about their customers when they evaluate them purely by a financial transactional value.

It doesn’t mean you have to go crazy, but it does mean you have to actually give a shit about what they value not just what you want them to value.

Which is why I love the Marvel example so much.

Because they did it.

More than that, they did it and didn’t make a huge song and dance out of it.

No wonder they’re the home of the superhero.



After Winter, Life Grows Again. ( ‘A Year After Redundancy’)

A year ago tomorrow, I was made redundant.

Well, I was told the week before, but tomorrow marks a year since my last day at R/GA.

While I wrote a long post at the time about how positive I was about the whole thing – especially that it was happening to me rather than a junior or a woman or a Person of Colour who normally get impacted by these sorts of decisions – it still blows my mind how well things have turned out for me and my family.

Part of the reason I was so optimistic was because I knew I was going to shout about my redundancy from the rooftops. Hell, even the Guardian wrote about me doing it.

Despite what some on here may think, this was not because I wanted to appear in a national newspaper … oh no, it was for far more practical reasons.

The first was that the more people knew I was available, the more chances I’d have of being considered for work. I mean … come on. I work in advertising, what else was I going to do?

However the second – and possibly more important reason – was I hated how many people felt some sort of shame for finding themselves in this situation.

Shit happens – especially during a global pandemic – so to carry that burden in addition to all the other stuff they have to deal with must make the pressure they’re dealing with unbelievably destructive. I would not wish that on anyone … no one at all. And while I was treated fairly, what makes these situations even worse is that some companies actively encourage people they’ve let go to feel this way … simply because it encourages them to stay silent about what’s happened which lets the company act to clients and the market that everything is fine and dandy when it obviously isn’t.

So my thinking was that by owning my situation publicly, it may help burst this corporately induced shame and reinforce there is nothing to be embarrassed about … especially as the situation ultimately has nothing to do with you – and everything to do with them – even if some companies try to suggest otherwise.

But there was also another reason for my optimism.

Potentially a stupid one.

And that was the last time this situation happened to me, it led to one of the most fruitful and creative periods of my career and I wondered/hoped/mused if lighting could strike twice.

Despite turning 50 [rather than the last time, where I was 35] it amazingly did.

Now I absolutely appreciate how lucky I am.

I also appreciate there are a lot of factors that contributed to this luck.

From the openness of my family to move countries for the 4th time in 4 years … to the wide range of contacts I’d gained thanks to having lived all around the World … to the fact I’m a white male so ‘unfair advantage’ was baked into my career DNA from the very beginning.

But even with all that, the life I now live is in many ways – or at least in many parts – unrecognisable to the one I had when I was let go from R/GA a year ago

From the work I’ve done and do.
To the clients/bands/billionaires I’ve done it for and do it for.
To the immensely talented people I’ve worked with and work with.
To the country I now call home.

Hell, I even managed to get hired and fired by the Red Hot Chili Peppers in that time.

It’s bonkers.

And while I enjoyed my time at R/GA and am grateful for the experience, I’m happier now.

They probably are too … hahaha.

That said, I miss my gang.

Lachlan, Nic, Rach, Anna, Joel, Amar, Erika, Laureen, Bassot, Ed, Hannah, Megan, Nicole, Divya, Arda, Amelia, Severine, Marissa, Insa, Toby, Ben … and the others who helped make my time – and the gang – so much fun, including Anne, Valia, Eduardo and Michael.

What a wonderful bunch of beautifully talented misfits they were/are.

Always demanding … debating … provoking … and making me smarter because of it.

Then again … given all but a couple of them have moved to do other interesting, weird, infamous and famous things, it means that even if I was still there, they wouldn’t be.

Or maybe they would. [Cue mischievous laugh. Hahahaha]

But the point of this post is not just to celebrate a year since a weird day in July … it’s a reminder that life is always changing, moving, evolving and progressing.

However bad a situation may be, it does not mean it will always be that way … even if it feels like it is.

And if anyone worries they are the exception, I want you to know I am here to chat.

Not to convince you you’re wrong.

Or try to solve your problems.

But to listen.

Because not everyone has that and not only is that important … sometimes that’s the first step to getting stronger.

Not to self-reflect or gain enlightenment … but to vent, bitch, moan, complain.

The things some people try to make you feel guilty for wanting to express or think, even though the real reason is because it makes them feel uncomfortable rather than it being bad for you.

And it absolutely is not bad for you.

At least in small doses.

Because as we all know, the first thing you do to treat a scrape is to cleanse the wound … so if anyone thinks this would be useful to you, please know I would be happy to give you a safe space to be your worst without judgement or expectation.

Because the worst times don’t last.

They just feel they do.

So thank you R/GA, I will always be grateful for what you did for me.

Especially on July 10th 2020.

You can reach me here.



A Year On From A Half Century …

This time last year, I was writing about how I only had 11 days left of my 40’s.

That I would soon be reaching my ‘half century of age‘.

To say a lot has happened since then is an understatement.

A year ago, I was living in Fulham, working with R/GA and stuck in the first lockdown.

Since then, I have gone through redundancy, bought a beautiful family home in the countryside, watched Forest fuck up the best chance for promotion that they’ve had in 20 years, been in The Guardian newspaper, got ‘The Hoff’ to make a video for my beloved Paul’s big 5-0 birthday, started Uncorporated with Metallica’s management … worked with even more rockstars and billionaires … as well as some fashion icons, music producer legends and the most anticipated video game in history … bought a house in New Zealand that we never saw, moved to New Zealand in the middle of a pandemic, started working at the wonderful Colenso and got to see my family start living a ‘normal’ life again.

And that’s just the big bits.

So here we are again.

The beginning of the month of my birthday.

I hope to fuck this year is not as traumatic.

I’m fine with the variety, but please, not as traumatic.



The Power Of Presence …

So recently a friend of mine sent me this video of Prince performing at the Brit awards in 2006.

I don’t just love it because I miss his talent.

Nor do I just love it because it reminds me of what a phenomenal musician he was – with his guitar playing in particular being of Rock God standard.

And I don’t just love it for the beautiful moment he and Darling Nisi sing the chorus of Purple Rain – even though her smile shows how joyful she feels at the moment.

No, the main reason I love it is because of his stage presence. The sheer commitment to performance. The spectacle that is impossible to ignore.

This is more than just being a famous musician performing in front of others – I’ve seen many do that and bore everyone to tears – no, this is about his magnetism.

All eyes are on him. Despite a stage of dazzling talent and dance, you never move your gaze off him. You end up feeling all your emotions have been given a thorough workout despite him being on stage just 12 minutes. I haven’t seen anything like that since Queen’s iconic performance at Live Aid … where in just 20 minutes, they secured their place as music icons.

There are actually less people who have this talent than you think, but one who had it in ‘the real world’ for me was a guy called Chris Jaques.

Years ago I wrote how I had to hold my hands together under the table at our first pitch presentation together because he was so amazing, I just wanted to clap.

I also wrote how anyone who ever worked with Chris who saw the carousel scene in the TV show, Mad Men, thought it could have been him.

He was that good.

But it wasn’t just because he was exceptionally smart.
Nor because he was also exceptionally talented.
But because he had an energy around him that you could not ignore.

He had the incredible ability to make you think he was only talking to you, even in a crowded room. He was clear, open and pragmatic with his opinions. He would go out of his way to ensure everyone felt included and involved. But there was never any doubt he was the leader. You wanted to work for him. Be better for him. When he walked in a room you felt his presence before he said a word. Not because of his power or wealth or standing … but because you felt it was going to be a valuable moment.

But what was even more special about Chris is that he never let this adulation go to his head. OK, not much anyway … certainly less than the people who think they have this impact … which meant he was always approachable but always valuable.

While there are some amazing people out in adland, there’s less Chris’ these days. Whether that’s because they have chosen different industries or this industry hounds people like Chris out is up for debate … but I do feel it’s a great loss.

Many like to refer to them as dinosaurs … people of another time who are no longer relevant. But people who say that have never worked with people like that. They probably wouldn’t want to as they would be challenged and questioned.

But what they don’t understand is their comments wouldn’t be about them.

They would just be talking about the work.

Wanting to help them be better by pushing their own boundaries.

And that’s why everyone should listen to this interview by the irrepressible Tony Davidson of Wieden London.

Tony – along with Kim – basically made that office and his interview is special.

He reminds me a lot of Chris.

Sure, their methods and approaches were very different, but the impact he had on me was very similar.

But after 20 years, Tony is leaving Wieden. While I am in no doubt that he will go on to do other amazing things, the reality is another person who made this industry interesting is going.

And while there are still some out there – Nils Leonard at Uncommon, Angela Watson at Colenso, Jorge Calleja at CPB, Ellie Norman at F1, Susan Hoffman at Wieden and Ryan Fisher at Wieden London to name a few – the industry still seemingly likes to give more face-time to the faceless and beige than the people who make things wonderful and weird.

Maybe that’s the industries insecurity showing [again] but as much as we are talking about mental health and work/life balance in a bid to lure people back to us [which is important and well over due]… maybe another way would be putting the weird, interesting and intriguing in the spotlight again.

Because you don’t attract the creative with even more logic, you attract them with people who have made ridiculous powerful and effective.



The Fine Line Between Client Pride And Corporate Toadying?
May 10, 2021, 8:00 am
Filed under: Advertising, Agency Culture, Attitude & Aptitude, Loyalty

As seen in Auckland a couple of weeks ago …

In the interests of inter-client relationships, I would like to go on record I am simply being a cheeky little shit. But hey, you lot started it with this.