Filed under: A Bit Of Inspiration, Advertising, Anniversary, Attitude & Aptitude, Birthday, Colenso, Colleagues, Creativity, Culture, Cunning, Daddyhood, Emotion, Empathy, England, Family, Happiness, Health, Home, Hope, Jill, Love, Loyalty, Martin Weigel, Mercedes, Mum, Mum & Dad, Otis, Parents, Paul, Queen, Relationships, Resonance, Rosie, Shelly
So this is it, the last post of 2022.
Again, I want to say a big thank you to everyone and anyone who has read or commented on my ranting rubbish.
I have to say, I miss the comments.
I know it was my choice to stop them, but I do miss them – so maybe I’ll have to bring them back, even though I’ve become waaaaaaay more productive since they’ve been turned off as I don’t have to spend vast amounts of my time checking what insults have been written to me and about me, hahaha.
But lack of comments aside, it’s been a big year … mainly because it has been the first year in a couple of years without any lock-down. And yet I still find it bizarre seeing people not wearing masks and being able to get on a plane again.
To think of the isolation, suffering and pain so many people suffered, the speed of the bounce-back has taken my breath away. Of course there are still people enduring tough times … but given the horror of the pandemic has seemingly been replaced by the threat of nuclear war and economic collapse, maybe COVID wasn’t so bad after all.
That said, I’m so grateful for the ability to travel again as it meant I was able to go on a trip that I’ll never, ever forget.
A trip where I got to see my beloved Martin getting married in Portugal.
A trip where I got to see my beloved Nottingham Forest getting promoted at Wembley.
A trip where I got to see my beloved Queen in concert with a ticket I bought 2 years earlier.
A trip where I got to see my beloved Paul, after the longest time we’ve been apart in 52 years.
It was, without exaggeration, one of the most special times in my life … with stuff I thought I may never see – or see again – so you will understand why I still feel so grateful to be able to have experienced it.
But beyond that, there were many other things that made this year memorable.
We did some fun work including Beyond Binary, Rick and Morty, Phone It In and Give Up On Humans. Our agency Christmas gift was interesting too. I say interesting, but I mean ridiculous, especially compared to last years more sophisticated Restraining Order, haha.
I wrote a pretty decent April Fools post that conned a few people.
And then, more seriously, I wrote some posts about my dalliance with depression, fulfilment, prejudice and respect that seemed to mean something to people, which made me feel happy it helped in some way.
I worked with Metallica, Miley Cyrus, Muse and Journey, to different degrees of success and enjoyment, hahaha.
We produced Dream Small … which I’m not only very proud of, but has led to conversations and change I never imagined we could have.
The way Otis – and his school – dealt with his dysgraphia diagnosis.
I celebrated my Mum’s 90th.
I got to see the wonderful Maya and Bree again, after years.
I was somehow featured in a book.
My Bohemian Catsody office mural … featuring Rosie amongst others.
I laughed myself stupid about Gi’s shit explosion while also being proud as punch of my wonderful team with our WARC/Cannes Global Grand Prix for effectiveness … followed up with us winning the same achievement at the NZ Effies … followed up by us winning the Global Grand Effie a few weeks later.
Renovating the old Colenso table to give it – and the irrepressible, unmistakeable Kate Maitland – the respect and recognition they deserve.
Lizzie and Amy’s news.
And Paula’s wonderful ray of sunshine.
Then finding the brilliant Briar and Shelly … with Martin and Meg arriving in Jan. [Which in Meg’s case, is almost 2 years in the waiting]
And last – but certainly not least – seeing Boris get pushed out quickly [literally and figuratively] by Liz Truss, even though the evil Tories somehow remain in power.
Of course there was some sad and disappointing stuff.
The loss of the irreplaceable and wonderful Dan Wieden.
Queenie … which hit me far more than I ever imagined it would.
Ben. Who left us too soon.
Mike’s motorcycle accident.
Henry, Liam and Robin left the team.
My first dalliance with COVID. And Jill too.
The bullshit that Simon P was forced to deal with and face.
Not to mention the horrible situation one of our clients was exposed to by the worst of society.
And then too many terrible global events, with the situations in Ukraine and Iran being possibly the worst of them all. What makes these last two even more disturbing is how the media only pay lip service to them. As if they don’t deem the horrors ‘relevant’ enough for their viewers and readers so they hide it on pages 5 and 6 … behind articles on energy bills, political scandal and sports scores.
I know it’s Christmas, but instead of having that one extra drink or buying that one shitty pressie, donating that money to organisations who offer support and help would be amazing. Two of them are this for Ukraine and this for Iran.
2022 has reminded me how privileged and comfortable my life is.
While compared to many, I have only experienced that sort of life, there have been times that have challenged me.
1999 was horrid.
As was 2015.
And last December was arguably, the worst month I’ve ever faced.
But this year, from a purely personal perspective, has generally been pretty special for me and one of the biggest reasons for that is my family.
I know we’re all supposed to say that, but it’s true.
Not just for who they are, but because for some reason, I feel we got even closer.
Emotionally.
Supportively.
Connectively.
To be honest, I thought we were already as close as you can be, but I discovered there’s actually no limit to the level of connection you can feel with loved ones and that has left me feeling a bit overwhelmed.
Maybe it’s because NZ is so far from everyone, we feel closer to each other. Maybe it’s because we don’t see the people we love so often, we have become more reliant on each other. Maybe it’s because we just have gone through some stuff that it reinforced how special we are to each other. Maybe it’s for reasons I’ve not wanted to admit before because it challenges the priorities I’ve lived by before.
Who knows, but what I can say is I love my ramshackle collection of Campbell’s.
Including Rosie, of course.
They’re not perfect.
They can drive me nuts.
But they’re mine and I adore every bit of them.
Which is why I want to sign off by saying to them – and to the rest of you – that whatever you do over this period, I hope it gives you all you want and all you need. I am grateful for everything every one of you put in my life and I hope 2023 – as scary as many are suggesting it will be – will surprise us all with its happiness and fulfilment.
Just as long as mine is happier and more fulfilling than yours.
Hey, I may be getting more tolerant in my old age, but I’m still as only-child demanding as ever.
Have a great one. Back Feb 1. I hope to see you in 2023.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Death, Empathy, Love, Loyalty, Otis, Sentimentality
This week has seen quite a lot of sentimental posts so far.
Or should I say, has seem more sentimental posts that usual.
The reason is likely because it’s Otis’ 8th birthday on Sunday and I’m building up to it.
I’ll be writing a big post about that – and him – on Friday, but this post continues the sentimental theme.
Except this has nothing to do with me and is just something I couldn’t help be touched by.
A story of love and loss.
Friendship and light at moments of loneliness and darkness.
No, it’s not the storyline for a documentary.
It’s not even about humans.
But it is real. And I do love it. Especially as the world feels more divided and broken than I’ve ever experienced it and so any sign of genuine emotion and love goes a long way.
Have a read of this … though the real impact comes in the form of the photographs.
Those beautiful, gentle, loving photos.
Especially the one with the ‘wing’ around the other.
Who knew that we could all do with being a bit more penguin!
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Brand, Business, Chaos, Communication Strategy, Confidence, Content, Context, Creative Development, Creativity, Culture, Differentiation, Distinction, Emotion, Empathy, Experience, Honesty, Loyalty, Management, Marketing, Marketing Fail, Music, Nike, Packaging, Planners, Planning, Point Of View, Relevance, Resonance, Respect, Standards, Trust, Truth
I was recently interviewed by a music company about the work I do for artists.
They – quite rightly – wanted to know what I did and how it was different to what I normally did.
And I explained the difference was made clear pretty much in my very first meeting.
Because I was told this …
Now I can’t be sure they used those exact words, but that was the general premise.
And that was what was amazing.
Because when working with brands, they want you to use creativity to engage audiences, but with bands – at least the ones I’ve been exposed to – it’s the opposite.
I don’t mean they want to alienate people – though they understand the importance of sacrifice better than almost any brand marketer I’ve ever met – it’s just they are the creativity … they are the product … and so the last thing they want is some fucker placing a layer of ‘marketing’ on top of their artistic expression which can be twisted, diluted or fucked with so what they want to say and what it means to them, has no consideration whatsoever.
Now I admit I’m very fortunate the artists I’m working for are of a scale where they have the power to not just consider this issue but do something about it.
Many don’t.
However by the same token, when you’re of that scale, the potential for things to get messed up in some way is much greater.
Which is why they ensured I knew my role was not to market them, but to protect their truth.
Do and explore things that amplify who they are not just flog more product.
And because what they create is an expression who they are … they can express their truth without falling into endless streams of cliched brand consultant speak.
+ So no buzz words.
+ No ambiguous terms.
+ Just stories, experiences and considerations that have defined all they do.
And that’s why they don’t really care if you like their music. Sure, it helps, but they don’t want fawning fandom, they want people who understand what they value, believe and give a fuck about so everything associated with what they do expresses it.
Or said another way, they want people who can ‘speak their tongue’.
Now I am the first to admit there have been some mistakes.
Some things you go, “why did you do that?”
But in the main, I’ve not seen much of it and even when I have called stuff out, they have [generally] appreciated it, because – as I was also told on my first day – I’m being paid to give them truth not comfort.
I’ve always said people should not aspire to be a planner, but get away with the things a planner can get away with. And I’ve got away with a lot as a planner. Done all manner of weird and wonderful.
While I’d like to think that’s what helped me get this gig … the reality is I got it because of an introduction from someone I know.
And while in theory any strategist could do what I’m doing, how I do strategy and how I have been asked to view what it’s role is, has highlighted that’s not the case.
Not because of capability, but what the industry currently wants and expects.
And this is manifested in increasingly not being given the time, support or standards to do things right.
Where speed is more important than substance.
Process more valuable than output.
I wrote about this and more, here.
But it’s more than that, it’s also what clients think strategy is for …
Packaging rather than changing.
Wanting quick wins rather than long term value.
Targeting needs, not a point of view in the world.
Chasing convenience not authenticity.
If anything, doing this work has made me even more grateful to the bosses, agencies and clients I’ve worked with over my career.
Because when I look back, the truly great ones were basically like a band.
Born of belief. Defined by a point of view. Wanting to attract not chase anything popular.
And that’s a big part of why they have been able to remain at the forefront of their individual discipline, category and/or sub-culture.
Because they never saw strategy as a tool for marketing, but to amplify their truth.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Brand, Brand Suicide, Cannes, China, Colenso, Comment, Confidence, Consultants, Content, Context, Creative Development, Creativity, Culture, Devious Strategy, Differentiation, Distinction, ECommerce, Effectiveness, Honesty, Innovation, Insight, Loyalty, Management, Marketing, Marketing Fail, Metallica, New Zealand, Perspective, Planners, Relationships, Relevance, Research, Resonance, Strategy, Wieden+Kennedy
There’s so many agencies, consultancies and self-appointed guru’s out there who talk about how to be successful at business.
They all have their models, eco-systems, philosophies and proof points.
And yet so few have ever done it for themselves.
They’ve chosen to ‘succeed’ under the safety-net of anothers money, reputation or effort.
That doesn’t mean what they do or think doesn’t have value – of course it does – but it also doesn’t mean their viewpoint is the only one worth counting.
And yet, every single bloody day, that’s how it is presented.
Recently someone wrote a piece on how they had used their proprietary research methodology on a Cannes winning TV ad and declared it would not deliver sustainable growth for the brand in question.
Putting aside the fact they were judging work that had won a creativity award rather than an effectiveness one … the thing I found funny was their confidence in proclaiming their view was the ultimate view.
I am not doubting their smarts.
I am not doubting their data.
But I am doubting their breadth of business appreciation.
And yet somehow, the voices of a few have positioned themselves as the be-all and end-all of effectiveness.
Don’t follow us and you fail.
Don’t follow us and your brand will lose.
Don’t follow us and you will be labeled foolish.
Now I am not denying these people do have a lot of experience and lessons we can learn from, but they’re not infallible.
But that’s how the industry approaches them.
Lording them like they are Yoda’s of the future.
But they’re not.
Don’t get me wrong, they are very good at evaluating effectiveness from a particular perspective and set of behaviours. Offering advice that can be hugely important in the decision making process.
But there’s a whole host of brands and business that have adopted totally different models and achieved ‘effectiveness and success’ that leaves others far behind.
Incredible sustainable success.
From Liquid Death to SKP-S to Gentle Monster to Vollebak to Metallica to name but a few.
Oh I know what some will say …
“They’re niche” … “they’re young” … “they’re not that successful”.
And to those people I would say maybe you don’t know what you’re talking about … because in just that list, it includes the biggest selling brand on Amazon, the fastest selling brand in their category on earth and the second most successful American band in history.
But there were two things that really brought the issue of mindset narrowcasting to me …
The first was the launch of a book that was basically about creating future customer desire for your brand/business.
Now there’s nothing wrong with that … but no shit Sherlock.
Has the market got so short-sighted and insular that the idea of doing things that also drive your future value and desirability become a revelation?
It’s literally the most basic entrepreneur mindset, and yet it was presented like it was Newton discovering the laws of gravity.
This person is super smart.
They’ve done a lot of good stuff.
But it just feels the actions of some in the industry are driven by the fetishisation of icon status … even though, ironically, what it does is highlight their experience may be narrower than they realise.
But at least the book had good stuff in there.
Stuff that could help people with some of the basics.
A desire to look forward rather than get lost in the optimisation circle-jerk.
This next one was a whole lot worse.
Recently an ex-employer of mine went to see a current client of mine.
Specifically the founder and CEO.
Apparently they went in to tell him he was missing out on a whole host of business and they could help him get more.
They then proceeded to present a massive document on how they would do it.
He looked at them and told them it was very interesting but they were wrong.
He told them their premise was based on a business approach he doesn’t follow or believe in.
A business approach that didn’t reflect the industry he was in, only the industry they were in.
He then informed them he had the most profitable store on the planet and so while he appreciated their time, he had faith in his approach and it was serving him well.
But it gets better.
As they were leaving – and I’ve been told this is true by someone who was apparently there – the person showing them out informed them their boss had a personal net worth of US$36 billion and based on their companies current share price, that meant he was more valuable than their entire group.
Was it an asshole thing to do?
Yep.
Do I absolutely love it?
Oh yeah.
Will I get in trouble for telling this?
Errrrrm, probably.
My point is the industry has decided ‘effectiveness’ can only be achieved and measured in one way and any deviation from that is immediately discounted or considered ‘flawed’.
Often by people who have never actually built a world leading business themselves.
Again, I am not dismissing the importance of what is being said, it’s HUGELY important – which is why I’m proud we won the Cannes/Warc effectiveness Grand Prix – but, and it’s a huge one, if we think that’s the only model and only use that one ‘model’, then we are literally adopting a single approach to solve every one of our clients every problems.
One.
That’s insane.
Not just because it’s stupid but because if everyone adopts the same approach, then impact will be influenced far more by spend and distribution that strategy.
Please note I am absolutely not saying we should burn the models or philosophies or systems that have proven their value to drive business. No. Absolutely not. I’m just saying we shouldn’t be praying at the feet of them … especially when many are simply focused on creating steady impact rather than spectacular.
Yes, I know ‘spectacular’ has a lifespan – which is why innovation is so important – but so many brands out there either aim for the middle … reinforced by processes, protocols and rules defined as ‘best practice’ by people in a particular industry … or they bake-in ‘limitation’ into their potential because they’ve blindly adopted rules they never challenge or explore from other industries or entrepreneurs.
At the end of the day, if a brand like Liquid Death can become the biggest selling water brand on Amazon because they found a way to make men actually want to drink water through a model and approach that is not only radically different to what so many of the industry experts say is ‘the only way’ … but is the opposite of it … then your brand may be inhibiting itself by following a model designed to make you fit in with it, rather than redefine how it fits in with you.
Filed under: Advertising, Agency Culture, Attitude & Aptitude, Authenticity, China, Colenso, Communication Strategy, Confidence, Creative Brief, Creative Development, Creativity, Culture, Effectiveness, Insight, Loyalty, Management, Marketing, Marketing Fail, Martin Weigel, Metallica, Nike, Planners, Planning, Point Of View, Positioning, Relevance, Resonance, Respect, Shanghai, Sport, Strategy, Wieden+Kennedy
I’ve written a bunch about clients who have gone out of their way to make me feel valued.
Like the signed Wayne Rooney shirt I was given to give to a cab driver I met in Atlanta.
Or the green M&M’s so I could live out my Van Halen fantasies when they asked me to do a talk with little notice.
Or the years supply of Coke Zero because they knew I really, really love it.
Or the amazing custom built guitar with unique detailing to say goodbye when I left China.
Or – most recently – that photograph at the top of this post.
Of Rick Rubin with the Beastie Boys outside Radio City in NYC by Josh Cheuse.
From 1985.
Autographed by all.
Which was a gift from the management team of musical gods.
Like, what the hell?!
Yes, I know this means I have a lot of clients that are obviously bonkers, but the most valuable thing they did with all this was teach me the difference between valued and value.
Because with all these clients, I was a pain in the arse to them.
I demanded a lot from them.
We would ‘debate’ over stuff.
And yet, rather than complain about me, they let me know they appreciated it.
Because they knew the reason for it was because I wanted them to win better.
And I did. And do.
Because win better is not about simply ‘fulfilling the requirements of the client brief at a price that represents value for money’ … it’s about pushing for change, standards and possibility.
Because when you do that, you open the door to work that can take you to totally new places with totally new possibilities.
Now I’m not saying it’s easy.
Nor am I saying I’m the only one who does it.
Weigel is the master of it.
Wieden was built on it.
And Colenso haven’t won agency of the decade twice in a row by accident.
But what is common to all is dealing in truth rather than pandering to ego.
Playing up to standards rather than down to compromise.
Having the hard conversations rather than the convenient ones.
And with this means sometimes having to deal with gut-wrenching fails.
But here’s the thing, I’ve learned …
Great clients want great. Great thinking. Great ideas. Great results.
But it’s more than just wanting it …
They actively encourage it and help it through their systems.
They are transparent and honest while being open and ambitious.
They rely as much on their experience and taste as they do their research processes.
So even if things don’t quite end up where you all hoped, they understand, appreciate and protect what you did together and keep internal minds focused on what it achieved rather than just what it didn’t.
And they do this by not just looking at the numbers, but the audience.
And when I say that, I don’t mean they define their ‘customers’ in some faceless, colour-coded, generic set of terms.
They know and invest in understanding the sub-culture of their category and brand.
Not just what they buy.
Or how they use product.
But what the hell is going on in their life.
Because it’s not just about ‘shifting product’, it’s also creating change.
Something that opens up the future rather than just continually trades from the middle.
My old Nike client, Simon Pestridge – who I’m so happy is my client again – said something to me once I’ve held on to.
“Middle management want to be told they’re right, senior management want to know how to be better”
Because he is so good, he didn’t realise how he behaves is not representative of all senior management. But in my experience, it is of the truly great.
And that’s why they don’t look at value simply in terms of ‘economic return x input cost’, they look at it in terms of ‘are you making us better’.
The industry seems to have forgotten that.
Too many appear to have chosen pandering as a business model.
Too many bosses demands compliance rather than curiousity.
And that’s what we need to change …
Because challenging the client doesn’t mean you are an asshole.
It means you give a fuck.
Play to be valued.