Filed under: 2026, A Bit Of Inspiration, Advertising, AI, Creative Brief, Creative Development, Creativity, Culture, Focus Groups, Research, Technology
One thing I’ve always hated is the arrogance some companies/agencies have towards their customers.
Blindly believing they are so important and clever, that society will do whatever they want them to do.
Maybe that’s why so many of the methodologies companies/agencies adopt to ‘understand audiences’ does not involve directly engaging with them … and even when it does, it’s done in such a false environment, that what they get out of it are viewpoints from a vacuum rather than real life. [More of that in tomorrow’s post]
It’s only getting worse with the advent of AI … where we’re already seeing research companies using bots to interview audiences. That’s right – under the guise of ‘scale’ – they ditching trained moderators and increasingly using tech to understand the needs, motivations, fears, routines of people.
Hello dystopia!
But this is not about that … this is about the rise of AI driven ads.
Now I have no issue with that, when AI is to liberate possibility rather than drive efficiency.
Colenso have 2 famous pieces of work that openly – and publicly – embraced AI:
Our Cannes Grand-Prix winning Adoptable work for Pedigree.
And our work for our Grand-Effie winning client, Skinny.
But what I’m talking about are the rise in AI generated ‘customer endorsement ads’.
I’m seeing soooooo many of these right now … especially in the health and fitness space … where a particularly healthy, attractive and fit individual talks directly to camera about the impact a particular food/routine/supplement has had on them, WHEN THEY OBVIOUSLY DON’T REALLY EXIST.
To be fair, there is always a super on screen that explains the people in the ad are ‘AI generated’ – not that you needed it, as you can tell from how they look, speak and move – but are they doing this because they think people will blindly believe the words of a ‘human’ who has code rather than DNA, or because they just want to do things on the cheap?
Maybe it’s both …
Maybe it will work – after all, there’s people out there that think Andrew Tate is a decent human.
But why would anyone believe a company who needs to use AI generate ‘humans’ to show how good their product is?
As I’ve written many times before, I think AI is incredible.
I use it, experiment with it and explore it all the time.
And while I am a novice compared to many – while acknowledging many of the people in our industry who claim to be AI experts on Linkedin, are the same people who claimed to be experts on the Metaverse when that was ‘a thing’ – I know it has potential and power to make powerful differences to society in a myriad of amazing ways.
I also acknowledge we’ve only just started to see what it can be and become, so what I am about to say is only going to get better – or worse, depending on your perspective.
However, there is increasingly going to be a backlash against any brand or company who are seen to be embracing it to exploit rather than enable … to drive efficiency, rather possibility … to gain profits rather than deliver benefits.
And while that may take some time … both to gather steam and for companies to notice/care … it will happen and that’s when they will finally realise ‘customers have always been smart, you’ve just not done stuff that made them care about you’.
Filed under: 2026, A Bit Of Inspiration, Advertising, Agency Culture, Ambition, Aspiration, Attitude & Aptitude, Audio Visual, Authenticity, Bands, Cannes, Comment, Communication Strategy, Community, Complicity, Content, Context, Corporate Evil, Creative Development, Creativity, Culture, Differentiation, Diversity, Effectiveness, Egovertising, Emotion, Empathy, Entertainment, Friendship, Influencers, Interviews, Management, Marketing, Music, Perspective, Planners, Planning, Point Of View, Relationships, Relevance, Resonance
Following on from Wednesday’s post …
One of the great pleasures that walking has given me is listening to podcasts.
To be honest, prior to walking I never really enjoyed them.
Sure, part of that was because the podcasts available in the early days were – generally – fucking terrible, but more than that … I just have always enjoyed the act of reading.
Still do.
But the beauty of a podcast is it lets me take my mind off the pain/boredom of walking and instead, let’s me lose myself in the joy of the story. And because I have an addictive personality, it means I rarely stop walking until I’ve heard the end of whatever the hell I’m listening too. Podcasts have literally ensured I’ve walked hundreds of kilometers further than I would otherwise have walked.
However for me to really love a podcast, it needs to be about true stories.
Don’t really care what – or who – the subject is about, it just has to be real.
Interestingly, the companies/individuals who do them best – or at least in terms of what I find ‘best’ – are the ones who have always told stories. Who know the craft of it. Who appreciate the importance of space and pace. Who see is as an expression of who they are, rather than simply the business they’re in.
Which is why I have recently been enjoying Rockonteurs with Gary Kemp and Guy Pearce.
Rockonteurs is a music podcast, hosted by ex-Spandau Ballet guitarist Gary Kemp and session bassist, Guy Pratt. Each episode hears them listening to different icons from the music industry. Not just in terms of artists and performers … but producers, promoters, songwriters and managers.
Now obviously I love music and a lot of the people they interview are individuals from my era … but that’s not why I like it or why you should listen to it.
The thing that stands out most of all is that regardless of decade, genre, country-of-origin, level of success … there is a camaraderie, respect and overall interest in what each person has done and how they approached it that is severely lacking in our industry today.
Right now, in our industry, it feels like everyone is desperate to be seen as ‘the ultimate one’.
The person with all the answers.
The person with all the knowledge.
The person who defines how everything should be done.
There’s not much humbleness in our industry these days – and what there is, comes across as contrived-as-fuck.
That doesn’t mean people shouldn’t be proud of what they believe or what they’ve done … but it does mean they shouldn’t speak with a condescending tone or a desire to belittle or destroy anyone who thinks differently to them.
But it’s happening all the time.
Sure, some of that is amplified by the Linkedin algorithm – not to mention the conference industry – that rewards this sort of bullshit … but everywhere you look you see and hear people making some pretty outrageous, self-serving, blinkered claims.
What makes it worse is that in many cases, the things they feel OK with publicly judging/criticising/labelling are things they’ve never actually made/done themselves … though my personal fave is when you hear them repackage well established approaches/rules/campaigns and then try to claim they have ‘invented’ something new.
Even more bizarre is how this behavior is as prevalent with ‘senior leaders’ as it is with people just starting out … who you can at least understand are trying to stand out from a crowd of sameness.
Just last year, I listened to a very, very well-known and successful leader tell a global audience they had identified ‘the secret to success’ … without once acknowledging everything they said was [1] literally information that was decades old, [2] it is how good agencies have always operated.
Now I appreciate they have millions of dollars of reasons why they have to speak with the authoritative tone of God, but that doesn’t make them right – regardless how smart they may be – but what makes it sad is they have no willingness or openness to acknowledge there are other ways, even if they prefer/believe in theirs most.
And maybe that’s why I really enjoy the Rockonteurs podcast … because there’s none of that.
OK, I appreciate all the guests who appear have achieved a certain level of success, so there’s less to prove. I also accept many of the guests are looking back on their career – rather than ahead – so there is less of a commercial demand being placed on them to ‘win people over’. And finally, I completely understand all the guests have a direct connection to one – or both – of the hosts, so they’re talking to a friendly audience.
[Though I have to say the hosts aren’t great – sometimes bordering on annoying – as they often interrupt their guests in a desperate bid to either show public association with them or remind them that they too were once famous. It’s a bit yuck to be honest.]
But that aside, for an industry that still overflows with fragile egos … the one thing that came through once I’d listened to a few of the interviews – especially the first season – was how united they all were in terms of what they value/d … even though most of them all had radically different styles, views and interpretations of what that is and how to get there.
Underpinning this was that regardless on the level of success each guest achieved, they had been successful.
Maybe in terms of popularity.
Maybe in terms of a single song/album/concert.
Maybe in terms of their influence in a particular genre/fan of music.
Maybe in terms of simply having a career, despite never having a breakthrough hit.
But they had pulled something off against the odds and for that, there was something to hear, something to learn and something to respect.
That doesn’t mean they are not competitive.
That doesn’t mean they like everything each other does/did.
But it does mean they appreciate how hard it takes to make something you feel proud of – even if you don’t like it or understand it – and maybe, just maybe, if our industry adopted this stance a bit more, we’d not only be a nicer place to work, we might end up being a place that makes a lot more interesting work.
Because as I’ve said before [or should I say, what Ferdinand Porsche said before]: It’s better to mean everything to someone than be anything to everyone.
Check out Rockonteurs wherever you get your podcast.
I promise, whatever music you’re into.
Whatever era you’re from or adore.
There’ll be something you’ll like. And learn.
________________________________________________________________________
Please note:
There’s a public holiday here on Monday – I know, I know – so see you on Tuesday.
You lucky, lucky people – hahaha.
Filed under: 2026, A Bit Of Inspiration, Advertising, Attitude & Aptitude, Brand, Brand Suicide, Business, Career, Clients, Collaboration, Comment, Complicity, Conformity, Consultants, Corporate Evil, Creativity, Culture, Delusion, Distinction, Effectiveness, Egovertising, Freelance, Honesty, Individuality, Innovation, Insight, Leadership, Loyalty, Management, Marketing, Marketing Fail, Mediocrity, Perspective, Planners, Relationships, Relevance, Reputation, Research, Resonance, Respect, Standards, Strategy
OK, I’ve given you a couple of days of niceish posts to help ease you into the new year, so I think it’s time I write some stuff that lets out some of my seemingly endless frustrations – ha.
As we all know, there’s a ton of talk about the longevity of the industry with things like corporate consolidation, AI and processes and systems.
I get that and there should be that … but what bothers me is a lot of the conversations are not focused on what got us here.
Because for all the talk about the obsession with efficiency and the ‘illusion’ of effectiveness, what is rarely discussed is the lack of investment in training.
Don’t get me wrong,’outsourced, for profit’ training programs have their role and value in developing skills – even if many have been devised by people who have often never even worked directly in the industry, let alone made anything of note within it – but so much of this is about creating industry conformity, rather than creation.
Worse, it’s industry conformity often based on an individuals definition of what good work is … which is ALWAYS self-serving for them.
And while – as I said – it still offers some sort of value, it also actively devalues individual talent, potential, craft and creativity.
Or said another way, it allows all the things we are spending so much energy complaining about – to thrive.
Add to that too many people only wanting to develop in a bid to get more money – rather than more ability – and you can see how we got where we’re sitting.
But what bothers me most is how some companies are reacting and responding to this shift.
I don’t mean agencies – who, in the main, are not exactly shining with their ‘strategies’ – but companies.
Because for all the demands they have in terms of expectations and standards, they end up showing nothing really matters as much as cost and time.
Part of this is because – sadly – many companies don’t know the difference between quality and quantity.
Part of this is because – even more sadly – there is a lack of training in their organizations as well, so they’re only empowered to say ‘no’, rather than ‘yes’.
Part of this is – possibly most tragic of all – is that many companies have put themselves in a position where they have allowed procurement to be the ultimate decision maker – despite the fact the only thing most know about other industries is how to ‘compare prices’.
Case in point …
Recently I spoke to a strategist who is not just incredibly experienced, but is pretty incredible.
By that I mean the work they’ve done and the impact they have enabled.
And yet, despite all this, they’re finding it hard to find work … exemplified by recently losing out on a project where – objectively – they would be one of the most qualified people in the entire industry to do this job.
They didn’t lose out because they weren’t known.
They didn’t lose out because they weren’t available.
They lost out because the company thought they could ‘hack the system’ by hiring someone who had worked at the same company as the strategist in question, who was asking for a much lower fee.
Now I get – on face value – that sounds a smart move.
Except that was the only requirement for hiring this person.
They ignored the fact these strategists didn’t work in the same office.
They ignored the fact these strategists didn’t work on the same clients or category.
They ignored the fact they never worked or interacted together.
They ignored the fact one strategist has led work, the other has just supported it.
They ignored the fact one strategist has 16 years of experience, the other has under 5.
They ignored the fact one strategist is at a ‘head of planning’ level, the other is ‘strategist’.
I should point out this does not mean the strategist they chose isn’t good – I know who they are and they have some interesting perspectives – but their experience, context, exposure to senior leaders and overall ability is miles off what the other strategist in question has to offer. There is literally no comparison.
Now this is not their fault … with time, I imagine their abilities [like all of us] will increase dramatically, or it will if they are exposed to people who are willing to develop them, rather than expect them to just execute which sadly – even if they had a full-time job – is increasingly seen as a ‘cost’ rather than an investment … but while I have no desire to deny anyone the ability to make a living [especially young talent who have been forced out of jobs because of costs, workload or mental health] everyone is going to lose here.
Everyone.
The ultra-qualified strategist has to look for another job.
The strategist who has been hired is going to only execute based on their frame-of-reference and standards which, as I pointed out, is not what a job of this magnitude requires. And that’s before we even consider how much this job could hold back their development because they’re not being paid to learn, they’re being paid to do.
The company ends up having a solution that doesn’t liberate the opportunity they have … or the issues they need to contend with.
Of course, where you work has a huge impact on how you grow … and the place both these strategists worked, is excellent.
But there’s a massive difference between being there a few years and many years – not just in terms of the work you do, but the challenges and growth you are exposed to – and so when companies choose to deliberately ignore this … be it for cost, convenience or control reasoning … not only are they undermining their own business, they’re undermining the potential of the person they hired and so we all end up contributing to the situation we’re complaining about while also being blinkered towards.
Train properly.
Pay properly.
Place value on experience, standards and craft.
If you don’t, the position of mayhem that we’re in now will be seen as one of the golden ages of where we’ll end up.
Happy New Year … hahaha.
Filed under: 2025, A Bit Of Inspiration, Advertising, Agency Culture, Ambition, America, Attitude & Aptitude, Auckland, Augustine, Authenticity, Bassot, Blogosphere, Bonnie, Business, Cannes, China, Clients, Colenso, Colleagues, Comment, Community, Context, Creative Development, Creativity, Culture, Death, Doctor, Dolly, Dream Bigger, Education, Emotion, Empathy, End of Year, Experience, Family, Friendship, Happiness, Health, Hope, Human Goodness, Imagination, Jill, London, Love, Loyalty, Luck, Management, Marketing, Marketing Fail, Metallica, Miley, Mischief, Music, New Zealand, Nottingham Forest, OnStrategy, Otis, Paula, Perspective, Planes, Planners, Planning, Presenting, Professionalism, Relationships, Relevance, Reputation, Resonance, Ridiculous, Shanghai, Singapore, Standards, Stories, Strategy, Sydney, Tattoo, Wieden+Kennedy
So I know that I’ve only just got back to writing this blog after being away for my eye-op, but today is going to be the last post of this year. Yes, it’s earlier than it normally is. Yes, I will miss reporting on some stuff like the shitshow that was Fuck Off And Pie ’25 [which happened yesterday and was renamed to ‘Fuck Off And Die’ … because the theme was ‘hot spice’] but there’s 2 main reasons why I’m ending this year’s blog today:
1. My eyesight is still pretty bad so typing takes me a bloody age. [Don’t get excited, this blog will be back when I’m back – which is the 19th Jan – over a month away]
2. It’s Otis’ 11th birthday tomorrow and so the rest of this week is all about him.
That said, this will be a long post … not because it needs to make up the 5 weeks or so this blog will be quiet or because I think people want to read what I’m spouting [let’s be honest, does anyone even read this blog anymore?!], but because it serves as a reminder for me of what I’ve done over the past 300+ days.
The reality is, while this years been dominated by my health, it’s been a generally good year.
Yes, there have been some incredibly hard moments … from the tragic passing of 8 people I knew and cared about – that bizarrely all occurred around the same, short period of time – that still deeply affects me to this day through to the individual I once valued and respected highly, who ended up showing me how fragile trust becomes when someone stops meeting you with the same honesty, then denies it, takes no accountability for it, then runs from it.
But even with all that – and it was pretty shit, made more painful by the fact I was contending with my own health dramatics – I feel very fortunate that I still experienced more high points in 2025 than sad. And given how tough this year has been for so many people, I appreciate how fortunate I am to say that.
And what high points they were …
Getting Bonnie … who has not just added such joy to the family, but has helped Otis in ways we could only dream of.
Watching the family thrive, shine and be happy makes everything worthwhile.
I got some lovely new tattoos.
Finding a brilliant new school for Otis that specialises in kids with his particular contexts and conditions.
Seeing some old friends I’ve not seen for years … topped-off by not just seeing Paula after 2 years away, but speaking with her at Cannes, which was extra-special.
Getting a new car … which I appreciate is as indulgent as hell, but it made me very happy until I had to stop driving it because of my eye. Fucking karma, ha.
My Life Vs Time thing that seemed to touch the nerve of a lot of people all over the place.
Wednesday, September 24th … where I found myself sitting on the steps outside Wieden+Kennedy Shanghai on a very warm night – around midnight – chatting to someone I’d met on that trip that turned into one of the seminal memories and moments of my life, despite the fact all we did was chat for a couple of hours and I’ll never see or talk to that person again. But grateful for that moment.
Talking of Wieden+Kennedy …
I went back to see them after 8 years and not only was it lovely – and surprising – to see some old faces, I got to leave some new stickers all over the place.
Now back to other stuff …
I bought a suit. A good suit. Which surprises me as much as it likely shocks you.
Seeing Ange Postecoglou get fired after 39 days of destruction and arrogance.
Working on some incredible projects for people who are truly wonderful, talented and creative humans.
Being overwhelmed with the kindness and generosity of people and clients in relation to my health and wellbeing … with special thanks and gratitude to Peter, who – on behalf of his clients – organized the surgeon who invented the surgical procedure I was going to have, to be part of the team who took on the drama and trauma of my operation. While we are still waiting to see if it was as successful as we all hope, I know I would not be even in this situation without him, the surgeons, the medical staff, my GP – Stephen Sohn – and the optician at Specsavers in Glenfield Mall … who all contributed to this having a shot of a happy ending.
Hanging out with some of the most famous and talented people in the World. Yep … at various points in the year, I found myself having dinner with a music/fashion superstar, an international model, one of the World’s most famous and iconic humans, a Hollywood screenwriter, the family behind one of the World’s most powerful and desirable Italian luxury brands, some Rock Gods and – on a wild 16 hours in NYC – gatecrashing the birthday party of the wife of one of the music industry’s most famous managers where I spent the evening sat between the wives of 2 different Rockstars who were so welcoming and epic before Taylor Swift entered the restaurant. [Culminating in a gift from one of them which was their way of telling me I was now ‘family’, which still blows my mind]
Having Metallica come to NZ after over a decade away, including a cup of tea at my house for some special guests.
Travelling a lot … including FOUR visits to my beloved China where, on one trip, I got to show some of my Colenso colleagues around for their first time there.
Talking of Colenso ….
We made some properly good work [of which, I’m particularly proud of the Family Roast stuff we did for Medibank for a whole bunch of different reasons and you can see the ad here, and the game here] , launched the brilliant ‘Dream Bigger’ book, won a bunch of international awards [though seeing us not win, we should have, was annoying – ha] and got to host/meet Fergus and his OnStrategy podcast in NZ.
In addition, while it was sad to see Martin and Augustine leave Colenso, I got to see them do great things on their new adventures while also getting to welcome James and Miz – who fitted in like they had been here for years. [Not to mention the wonderfulness of the team at large, who kept me learning, thinking]
As you can see, that’s a lot of good things … more than I probably deserve … but I am grateful for all of them.
Almost as grateful as I am for my son Otis.
Tomorrow, he turns 11. ELEVEN!!!
How the fuck has that happened? And while he has gone through many schools and classes in Shanghai, LA, London, Hundson and Auckland … the fact he is about to end his ‘primary school’ journey seems particularly momentous.
And yet, despite all these changes … and despite his dysgraphia challenges … he has handled it all so brilliantly of which one thing I am very proud of, is his ability to express when it is all getting too much for him.
I appreciate that may sound weird for a parent to be proud of … but I am.
Because if he feels comfortable enough to say when stress and anxiety is beginning to take hold, not only we can help him deal with it – in collaboration with his teachers who have generally been very supportive – it means we have created an environment where he feels safe and seen, and that means the World to us. And hopefully to him too.
He’s such a good kid, surrounded by other good kids.
Cheeky, mischievous, supportive, funny, passionate, compassionate. honorable, curious and independent.
And while they will all be going to different schools in the new year, I am confident they will maintain their friendship. Part of that is because of the way New Zealand works … but part of that is because of the bond they have. One built on more than just proximity, but a real connection based on shared interests, values and energy.
It took me a long time to realise how much energy plays into just how much you connect and relate to people.
Maybe that’s because I’m slow and stupid … but energy matching seems to be the real heart of connection. At least deep connection. And while Otis has met kids who share that with him in every country we’ve lived – most notably, his beloved Elodie in LA – he’s met more in NZ.
Of course, part of that is because he’s older and exposed to more … but for a kid that doesn’t really love the ‘outdoor life’ as is celebrated by all Kiwi’s [which, to be fair, is just like his old man] he’s definitely met his ‘peeps’ here. Maybe that’s why he has said that – while he knows we will leave NZ at some point in the future – he will want to come back and live here. And if that’s not the biggest compliment to the people of NZ, I don’t know what is. Which explains why that as much as my heart belongs to China, my gratitude will forever be with NZ.
So to my dear Otis …
Happy birthday my wonderful son.
I can’t put into words how much I love you but I can say how proud I am to be able to call myself ‘your Dad’.
I hope you have a wonderful day playing Geometry Dash and I can’t wait to celebrate your birthday with you and your friends this weekend.
Big love, hugs and laughs from your Dad, Mum and pooch.
Love you.
Rx
I’ve probably missed stuff to celebrate but this post is already too long so let me end it by saying a big thank you to everyone who has played a part in the good parts of my year as well as those who have popped by to read my rubbish on here.
Without wishing to sound too sentimental, but I am more grateful to you than you may ever know and I hope – whatever you are doing or celebrating – it soothes any pain you are feeling and/or elevates any happiness you’re experiencing.
Just don’t have a better time or better presents than I hopefully will receive over this period – hahaha.
And with that, I’ll see you on the 19th Jan 2026, and here’s to it being a better year than the shitstorm it has been for so many.
Hopefully … with almost 6 weeks of blog freedom, I’m starting it off on a positive.
See you on the other side.
Rx
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Apathy, Aspiration, Attitude & Aptitude, Brand Suicide, Collaboration, Colleagues, Comment, Communication Strategy, Community, Consultants, Creative Development, Creativity, Culture, Politics, Professionalism, Respect
I saw the below image recently and it got me thinking about how it is a perfect representation of how most – but not all – ‘multi-agency’ relationships really work.
As I said, it’s not always the case, but it increasingly feels ‘the norm’, often influenced by a procurement process that places more importance on ‘who will do the most for the least’ rather than who is best equipped to lead.
Just for the record, I’m all for collaboration.
Done properly, it is a powerful way to achieve incredible things in collapsed time.
However to stand a chance of achieving this needs a lot of careful thought and pre-planning.
For a start, you need to ensure the people in the room all have similar standards, experience and seniority or you end up only being as good as the least experienced person in attendance.
Or the loudest voice.
Too often there is a view that all you have to do is shove different organisations inside a room and tell them to get on with it.
And while companies do want the best for their clients … they all have their own agendas, definitions, remuneration structures and egos and to expect that to all be put aside because you want them to work together is naive.
It’s why curation, transparency and clarity on the ultimate goal are vital in enabling a strong outcome … but the problem is too often, collaboration is used because of timing pressures rather than seizing opportunity, which is why so much of what comes out of it feels like the worst of ‘committee thinking’.
When it works, everyone wins.
When it doesn’t, everyone – at best – stands still.
Of course, with companies increasingly turning to AI to ‘optimise’ every element of their business, the future of collaboration will be through bots rather than people. And while that may be music-to-the-ears of leaders who view employees as an frustrating expense … the result of this will be even more ‘lowest-common-denominator thinking’ because in the World of AI, everything is a summary of something else – whereas with well-run human collaboration, it doesn’t conform to where we’ve been, it builds to where we can go.