Why Covid Was Less Destabilizing Than The Plans Some Tech Companies Have For Us …
March 17, 2026, 6:15 am
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A few weeks ago, Jack Dorsey – ex-Twitter and now Block – laid off 40% of their staff.
They say this was not because they were doing badly, but because it allowed them – thanks to AI – to be even better positioned to take advantage of future opportunities.
He also said that he suspects most organisations will follow suit in the near future.
He’s not wrong … for many, reducing headcount is the ultimate commercial dream. Which got me thinking …
What will happen when every company is ‘AI’ led/driven/managed and there’s no more employees who can be ‘restructured’ to satisfy the C-Suite and/or share market?
How will companies exist when the people they once sold to, no longer have an income to keep buying their goods? How will companies compete when they all follow the same AI-led protocols, all learned from the same aggregated models and practices? How will companies build value when they’ve turned everything into a commodity? How will companies exist with ‘access per user’ business models, when AI removes the need for users? How will companies justify their price premium when they keep promoting their use of AI lets them do things for less? How will companies build trust and loyalty when everyone knows they’re being outsourced and managed by an algorithm?
One possibility is employees will suddenly be back in vogue … allowing companies to talk about how their products and/or services are now much more personal, hand crafted, and/or curated than their AI competitors. The other is – as many tech bros have suggested – we enter a world of ‘universal credit’ … except no one talks about where that money will come from and who will control the amount of money given to people.
Given there’ll be a lot less money available to be raised from taxes – as there won’t be enough people earning money from jobs – and the wealthy have an incredible ability to avoid governments taxing them appropriately, are we going to be reliant on the ‘generosity’ of the tech companies and should we feel good about that given they value power and control over a healthy society?

However none of this is AI’s fault. We’re now in a world where the obsession for short term results and/or PR headlines means everything is tactics, not much about strategy.
AI is incredible – as is its possibilities and potential – which is why when companies make a big song and dance about how they’re using it to ‘fast track’ growth and efficiencies [read: efficiencies] I can’t help but think it reveals far more about their narrow and limited thinking than the technologies.
What makes it even crazier is how the share market rewards companies for dismantling their operational structure and knowledge …
Oh I get it if you look at it in a vacuum, but not only is this behaviour often a short-term reaction – designed to boost share price at a time where bonuses or evaluations are due to take place … but why are these so called shit-hot analysts not questioning the leadership who put their company in the position of having so many alleged ‘excessive’ staff in the first place.
Because they don’t really care about anything other than the illusion of radical action.
Actions that allow them to say to themselves, ‘we were right’.
Remember Citibank back in 2008?
Forget condemning the leadership who encouraged their people to engage in a level of economic recklessness that contributed to the global financial crisis, and instead, congratulate them for firing 72,000 employees in the name of ‘efficiency management’.

As I said, I am not blaming AI for this, nor am I saying Jack Dorsey is the poster child for this attitude in management. At least in Jack’s case, he is in tech and recognises his own self interest in what he’s doing/publicising. That doesn’t make what he’s doing any better, but it at least explains his actions with more clarity than a lot of companies who have jumped into AI without seemingly realizing [or choosing to be deliberately ignorant] to the longer term implications they’re creating their own company, category and individual role.
Of course not all company leaders are like this – or doing this with AI – and I obviously appreciate it’s a competitive world out there … but to see them viewing efficiency and speed as the only levers that matter [and that is what AI is for] is pretty tragic. Add to that, many seem to have forgotten this technology is still in its relative infancy, so are basically buying into the ‘dream’ of what AI can do – as being heavily pushed by its creators/investors … which helps companies justify their heavy adoption of it, even though many of the C-Suite in those companies don’t have a clue what it is or how it works but just see the financial rewards of pretending they do … and we’re facing the very real prospect of organisations discounting or ignoring the ‘small stuff’, even though that’s what will determine if the ‘finish line’ is positive or destructive. [For more info on this, see my post about the ‘O Ring’]
As a friend of mine said, “it’s like buying a jet to do the school run”.
Mind you he also said, “beware of people selling promises they’ll never be accountable for, but will always benefit from”.
Unsurprisingly, he’s a lawyer.
In a technology firm. Haha.
Who Is Taking Who For A Ride?
February 10, 2026, 6:15 am
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I come from a family of lawyers.
My Italian Uncle was a prosecutor against the Mafia and my Dad was a Human Right’s barrister who specialized in fighting corporations and governments who chose to label certain groups/people as ‘irrelevant’ or ‘unimportant’.
I – on the other hand – am not a lawyer. I neither had the brains or the patience … though I did get a distinction in law at college, albeit because my Dad helped me massively – hahahaha.
But the thing is, you can’t be around that level of legal brain without it having some influence over you and one of the things my Dad and Uncle really shaped for me was how ‘details matter’.
Now I appreciate law and advertising are VERY different, but one of the areas where they are very similar is the ability to make complexity, simple.
Unfortunately, a lot of our industry seems to have forgotten that … preferring to either celebrate complexity or make things embarrassingly simplistic, but when we do things right, we do things really right.
Of course it takes a lot of hard work to make things simple.
You have to read.
You have to explore.
You have to go down rabbit-holes.
You have to chat, challenge, and consider.
But not only does this approach mean you get to the core of issues, problems, understanding and opportunities … you are more likely to put something out that makes a real difference to people and the business. So I find it fascinating how more and more companies are giving less and less time for this hard work to be done.
Wanting the process to be at a ‘sprint’.
Wanting costs and people to be ‘trimmed’.
Wanting the agency to accept what ‘they say’.
But we don’t push back on this to be awkward, we push back on this because we give a shit about their wellbeing. We want to do things that add value to what they do, rather than open the door to challenges or questions. And while I appreciate there is a narrative that ‘the general public don’t really care about advertising’, the reality is a bit more nuanced than that.
1. They don’t care about SHIT advertising, but they do care about, what they care about.
2. They definitely care about not being fucked over by companies who try to fuck them over.
And if there’s one thing companies should know by now … social media often finds the stuff they want to hide. The stuff that challenges the narrative they like to project and profess. And while I appreciate that may have led to many companies making ads that basically say nothing – in the twisted belief that if they bore audiences to death, they’re protected – the reality is there will always be someone out there who delves into the details.
I’m not talking about conspiracy theorists.
I’m not talking about the populists and non-conformists.
I’m talking about individuals who want to make sure the companies who want them to give a shit, give a shit in return.
And you know what should scare companies even more?
AI allows everyone to do this quickly and easily. Suddenly the tool some companies have adopted as a way to ‘slash costs’, is the tool that allows society to work out if they should give them any time, let alone money.
And why am I talking about this?
Because in the last few weeks, there’s been a couple of posts that show the importance of ‘the details’.
A couple of posts that show a company that loves to claim they care about what you need, care more about what they need.
A couple of posts that are fucking breathtaking in their ‘findings’.
Who am I talking about? Uber.
Cars and Food delivery.
Now I appreciate what is detailed below may not be entirely accurate – different markets operate by different needs and requirements – however if you use Uber in any way, and I do, it’s something worth reading.
Because at the very least, if the information is not completely right, Uber can then tell us and show us how good they really are. And if the information is correct, then it will force Uber to change or face the consequences.
Details matter.


Stop Making The Problem About What Is The Problem …
February 4, 2026, 6:15 am
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We’re only a few weeks into 2026 and yet last week, a planner in London reached out to me to ask for some advice because they were already feeling burned out by work.
Obviously I’m not going to give details about who they are or where they work, but what I can tell you is their stress wasn’t because of workload, but because they were working with a client who could not clearly define the business problem they needed addressing, and then was blaming them for not giving them a solution they felt was appropriate.
In many ways, this is one of the most frustrating challenges in advertising today.
Where someone uses rounds and rounds of creative work to try and work out what’s the problem they need/want to solve.
Now there’s many reasons for this …
One is that too many companies have completely undermined, destroyed and devalued the role of marketing within their organizations – resulting in a lack of training, a lack of standards, a lack of C-Suite credibility and an unspoken rule that you are only empowered to say no to proposals and opportunities.
But frankly, the blame for this scenario is shared.
Because too many agencies have also completely undermined, destroyed and devalued the role of creativity within their organizations – resulting in a lack of training, a lack of standards, a lack of backbone and an unspoken rule that yo are only empowered to say ‘yes’ to a lack of clarity on problems and challenges.
What a shitshow.
Worse, what a waste of time.
So what ends up happening is both sides throw shade and blame at each other without realizing their own complicity in what’s going on, which results in ..
+ Everything taking 10 times longer than it needs to.
+ Everything getting more complex, confusing and opaque.
+ Everything being designed for – and decided by – committees.
+ Everything requiring more presentations and rounds of work.
+ Everything getting shaped by internal politics/managing up.
+ Everything being chipped away and diluted to beige.
Now of course, not every company, agency or brief is like this.
But a lot are – increasingly so – which is why it’s not exactly surprising the planner who reached out was feeling so burned out. And I’ve not even mentioned the role of procurement, the toxicity of the ‘sprint‘ or the outsourcing to AI to make things feel even worse.
And while this situation is no good for anyone – literally no one – what really bothered me was the fact this planner felt completely isolated by his boss, the team he worked into and the client he was working for.
Everyone appreciated the issue, but no one wanted to address it.
And there lies the fundamental issue that is killing the industry.
Because as I’ve said many times, the only way you get to make great things is if 3 things are present.
1. Clarity on what problem you are solving.
2. Shared responsibility in how that can be achieved.
3. Trust each other and be transparent with each other.
All three are needed all of the time.
And while that might seem like fantasy, I can tell you, it can – and does – happen, even though I appreciate it is seemingly becoming rarer and rarer.
But it can change, though it needs everyone to take responsibility for it – specifically senior people – because without that, the ‘stress reduction’ system shown at the top of this page will become the next global marketing tool found in every marketing department and ad agency around the World.
It’s What Makes Us Different That Makes Us The Same: The Case For Diversity, Not Enemies.
January 23, 2026, 5:15 am
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Following on from Wednesday’s post …
One of the great pleasures that walking has given me is listening to podcasts.
To be honest, prior to walking I never really enjoyed them.
Sure, part of that was because the podcasts available in the early days were – generally – fucking terrible, but more than that … I just have always enjoyed the act of reading.
Still do.
But the beauty of a podcast is it lets me take my mind off the pain/boredom of walking and instead, let’s me lose myself in the joy of the story. And because I have an addictive personality, it means I rarely stop walking until I’ve heard the end of whatever the hell I’m listening too. Podcasts have literally ensured I’ve walked hundreds of kilometers further than I would otherwise have walked.
However for me to really love a podcast, it needs to be about true stories.
Don’t really care what – or who – the subject is about, it just has to be real.
Interestingly, the companies/individuals who do them best – or at least in terms of what I find ‘best’ – are the ones who have always told stories. Who know the craft of it. Who appreciate the importance of space and pace. Who see is as an expression of who they are, rather than simply the business they’re in.
Which is why I have recently been enjoying Rockonteurs with Gary Kemp and Guy Pearce.
Rockonteurs is a music podcast, hosted by ex-Spandau Ballet guitarist Gary Kemp and session bassist, Guy Pratt. Each episode hears them listening to different icons from the music industry. Not just in terms of artists and performers … but producers, promoters, songwriters and managers.
Now obviously I love music and a lot of the people they interview are individuals from my era … but that’s not why I like it or why you should listen to it.
The thing that stands out most of all is that regardless of decade, genre, country-of-origin, level of success … there is a camaraderie, respect and overall interest in what each person has done and how they approached it that is severely lacking in our industry today.
Right now, in our industry, it feels like everyone is desperate to be seen as ‘the ultimate one’.
The person with all the answers.
The person with all the knowledge.
The person who defines how everything should be done.
There’s not much humbleness in our industry these days – and what there is, comes across as contrived-as-fuck.
That doesn’t mean people shouldn’t be proud of what they believe or what they’ve done … but it does mean they shouldn’t speak with a condescending tone or a desire to belittle or destroy anyone who thinks differently to them.
But it’s happening all the time.
Sure, some of that is amplified by the Linkedin algorithm – not to mention the conference industry – that rewards this sort of bullshit … but everywhere you look you see and hear people making some pretty outrageous, self-serving, blinkered claims.
What makes it worse is that in many cases, the things they feel OK with publicly judging/criticising/labelling are things they’ve never actually made/done themselves … though my personal fave is when you hear them repackage well established approaches/rules/campaigns and then try to claim they have ‘invented’ something new.
Even more bizarre is how this behavior is as prevalent with ‘senior leaders’ as it is with people just starting out … who you can at least understand are trying to stand out from a crowd of sameness.
Just last year, I listened to a very, very well-known and successful leader tell a global audience they had identified ‘the secret to success’ … without once acknowledging everything they said was [1] literally information that was decades old, [2] it is how good agencies have always operated.
Now I appreciate they have millions of dollars of reasons why they have to speak with the authoritative tone of God, but that doesn’t make them right – regardless how smart they may be – but what makes it sad is they have no willingness or openness to acknowledge there are other ways, even if they prefer/believe in theirs most.
And maybe that’s why I really enjoy the Rockonteurs podcast … because there’s none of that.

OK, I appreciate all the guests who appear have achieved a certain level of success, so there’s less to prove. I also accept many of the guests are looking back on their career – rather than ahead – so there is less of a commercial demand being placed on them to ‘win people over’. And finally, I completely understand all the guests have a direct connection to one – or both – of the hosts, so they’re talking to a friendly audience.
[Though I have to say the hosts aren’t great – sometimes bordering on annoying – as they often interrupt their guests in a desperate bid to either show public association with them or remind them that they too were once famous. It’s a bit yuck to be honest.]
But that aside, for an industry that still overflows with fragile egos … the one thing that came through once I’d listened to a few of the interviews – especially the first season – was how united they all were in terms of what they value/d … even though most of them all had radically different styles, views and interpretations of what that is and how to get there.
Underpinning this was that regardless on the level of success each guest achieved, they had been successful.
Maybe in terms of popularity.
Maybe in terms of a single song/album/concert.
Maybe in terms of their influence in a particular genre/fan of music.
Maybe in terms of simply having a career, despite never having a breakthrough hit.
But they had pulled something off against the odds and for that, there was something to hear, something to learn and something to respect.
That doesn’t mean they are not competitive.
That doesn’t mean they like everything each other does/did.
But it does mean they appreciate how hard it takes to make something you feel proud of – even if you don’t like it or understand it – and maybe, just maybe, if our industry adopted this stance a bit more, we’d not only be a nicer place to work, we might end up being a place that makes a lot more interesting work.
Because as I’ve said before [or should I say, what Ferdinand Porsche said before]: It’s better to mean everything to someone than be anything to everyone.
Check out Rockonteurs wherever you get your podcast.
I promise, whatever music you’re into.
Whatever era you’re from or adore.
There’ll be something you’ll like. And learn.
________________________________________________________________________
Please note:
There’s a public holiday here on Monday – I know, I know – so see you on Tuesday.
You lucky, lucky people – hahaha.
Some Years Make You, Some Years Break You … This Year Confused The Hell Out Of Me
December 10, 2025, 6:15 am
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Wieden+Kennedy

So I know that I’ve only just got back to writing this blog after being away for my eye-op, but today is going to be the last post of this year. Yes, it’s earlier than it normally is. Yes, I will miss reporting on some stuff like the shitshow that was Fuck Off And Pie ’25 [which happened yesterday and was renamed to ‘Fuck Off And Die’ … because the theme was ‘hot spice’] but there’s 2 main reasons why I’m ending this year’s blog today:
1. My eyesight is still pretty bad so typing takes me a bloody age. [Don’t get excited, this blog will be back when I’m back – which is the 19th Jan – over a month away]
2. It’s Otis’ 11th birthday tomorrow and so the rest of this week is all about him.
That said, this will be a long post … not because it needs to make up the 5 weeks or so this blog will be quiet or because I think people want to read what I’m spouting [let’s be honest, does anyone even read this blog anymore?!], but because it serves as a reminder for me of what I’ve done over the past 300+ days.
The reality is, while this years been dominated by my health, it’s been a generally good year.

Yes, there have been some incredibly hard moments … from the tragic passing of 8 people I knew and cared about – that bizarrely all occurred around the same, short period of time – that still deeply affects me to this day through to the individual I once valued and respected highly, who ended up showing me how fragile trust becomes when someone stops meeting you with the same honesty, then denies it, takes no accountability for it, then runs from it.
But even with all that – and it was pretty shit, made more painful by the fact I was contending with my own health dramatics – I feel very fortunate that I still experienced more high points in 2025 than sad. And given how tough this year has been for so many people, I appreciate how fortunate I am to say that.
And what high points they were …

Getting Bonnie … who has not just added such joy to the family, but has helped Otis in ways we could only dream of.
Watching the family thrive, shine and be happy makes everything worthwhile.
I got some lovely new tattoos.
Finding a brilliant new school for Otis that specialises in kids with his particular contexts and conditions.
Seeing some old friends I’ve not seen for years … topped-off by not just seeing Paula after 2 years away, but speaking with her at Cannes, which was extra-special.
Getting a new car … which I appreciate is as indulgent as hell, but it made me very happy until I had to stop driving it because of my eye. Fucking karma, ha.
My Life Vs Time thing that seemed to touch the nerve of a lot of people all over the place.
Wednesday, September 24th … where I found myself sitting on the steps outside Wieden+Kennedy Shanghai on a very warm night – around midnight – chatting to someone I’d met on that trip that turned into one of the seminal memories and moments of my life, despite the fact all we did was chat for a couple of hours and I’ll never see or talk to that person again. But grateful for that moment.

Talking of Wieden+Kennedy …
I went back to see them after 8 years and not only was it lovely – and surprising – to see some old faces, I got to leave some new stickers all over the place.
Now back to other stuff …
I bought a suit. A good suit. Which surprises me as much as it likely shocks you.
Seeing Ange Postecoglou get fired after 39 days of destruction and arrogance.
Working on some incredible projects for people who are truly wonderful, talented and creative humans.
Being overwhelmed with the kindness and generosity of people and clients in relation to my health and wellbeing … with special thanks and gratitude to Peter, who – on behalf of his clients – organized the surgeon who invented the surgical procedure I was going to have, to be part of the team who took on the drama and trauma of my operation. While we are still waiting to see if it was as successful as we all hope, I know I would not be even in this situation without him, the surgeons, the medical staff, my GP – Stephen Sohn – and the optician at Specsavers in Glenfield Mall … who all contributed to this having a shot of a happy ending.

Hanging out with some of the most famous and talented people in the World. Yep … at various points in the year, I found myself having dinner with a music/fashion superstar, an international model, one of the World’s most famous and iconic humans, a Hollywood screenwriter, the family behind one of the World’s most powerful and desirable Italian luxury brands, some Rock Gods and – on a wild 16 hours in NYC – gatecrashing the birthday party of the wife of one of the music industry’s most famous managers where I spent the evening sat between the wives of 2 different Rockstars who were so welcoming and epic before Taylor Swift entered the restaurant. [Culminating in a gift from one of them which was their way of telling me I was now ‘family’, which still blows my mind]
Having Metallica come to NZ after over a decade away, including a cup of tea at my house for some special guests.
Travelling a lot … including FOUR visits to my beloved China where, on one trip, I got to show some of my Colenso colleagues around for their first time there.
Talking of Colenso ….
We made some properly good work [of which, I’m particularly proud of the Family Roast stuff we did for Medibank for a whole bunch of different reasons and you can see the ad here, and the game here] , launched the brilliant ‘Dream Bigger’ book, won a bunch of international awards [though seeing us not win, we should have, was annoying – ha] and got to host/meet Fergus and his OnStrategy podcast in NZ.
In addition, while it was sad to see Martin and Augustine leave Colenso, I got to see them do great things on their new adventures while also getting to welcome James and Miz – who fitted in like they had been here for years. [Not to mention the wonderfulness of the team at large, who kept me learning, thinking]
As you can see, that’s a lot of good things … more than I probably deserve … but I am grateful for all of them.
Almost as grateful as I am for my son Otis.

Tomorrow, he turns 11. ELEVEN!!!
How the fuck has that happened? And while he has gone through many schools and classes in Shanghai, LA, London, Hundson and Auckland … the fact he is about to end his ‘primary school’ journey seems particularly momentous.
And yet, despite all these changes … and despite his dysgraphia challenges … he has handled it all so brilliantly of which one thing I am very proud of, is his ability to express when it is all getting too much for him.
I appreciate that may sound weird for a parent to be proud of … but I am.
Because if he feels comfortable enough to say when stress and anxiety is beginning to take hold, not only we can help him deal with it – in collaboration with his teachers who have generally been very supportive – it means we have created an environment where he feels safe and seen, and that means the World to us. And hopefully to him too.
He’s such a good kid, surrounded by other good kids.
Cheeky, mischievous, supportive, funny, passionate, compassionate. honorable, curious and independent.
And while they will all be going to different schools in the new year, I am confident they will maintain their friendship. Part of that is because of the way New Zealand works … but part of that is because of the bond they have. One built on more than just proximity, but a real connection based on shared interests, values and energy.
It took me a long time to realise how much energy plays into just how much you connect and relate to people.
Maybe that’s because I’m slow and stupid … but energy matching seems to be the real heart of connection. At least deep connection. And while Otis has met kids who share that with him in every country we’ve lived – most notably, his beloved Elodie in LA – he’s met more in NZ.
Of course, part of that is because he’s older and exposed to more … but for a kid that doesn’t really love the ‘outdoor life’ as is celebrated by all Kiwi’s [which, to be fair, is just like his old man] he’s definitely met his ‘peeps’ here. Maybe that’s why he has said that – while he knows we will leave NZ at some point in the future – he will want to come back and live here. And if that’s not the biggest compliment to the people of NZ, I don’t know what is. Which explains why that as much as my heart belongs to China, my gratitude will forever be with NZ.
So to my dear Otis …
Happy birthday my wonderful son.
I can’t put into words how much I love you but I can say how proud I am to be able to call myself ‘your Dad’.
I hope you have a wonderful day playing Geometry Dash and I can’t wait to celebrate your birthday with you and your friends this weekend.
Big love, hugs and laughs from your Dad, Mum and pooch.
Love you.
Rx

I’ve probably missed stuff to celebrate but this post is already too long so let me end it by saying a big thank you to everyone who has played a part in the good parts of my year as well as those who have popped by to read my rubbish on here.
Without wishing to sound too sentimental, but I am more grateful to you than you may ever know and I hope – whatever you are doing or celebrating – it soothes any pain you are feeling and/or elevates any happiness you’re experiencing.
Just don’t have a better time or better presents than I hopefully will receive over this period – hahaha.
And with that, I’ll see you on the 19th Jan 2026, and here’s to it being a better year than the shitstorm it has been for so many.
Hopefully … with almost 6 weeks of blog freedom, I’m starting it off on a positive.
See you on the other side.
Rx
Filed under: 2026, A Bit Of Inspiration, Agency Culture, AI, Ambition, Attitude & Aptitude, Billionaire, Brand, Brand Suicide, Business, Comment, Communication Strategy, Community, Complicity, Confidence, Conformity, Consultants, Creative Development, Creativity, Delusion, Details, Effectiveness, Efficiency, Experience, Innovation, Insight, Leadership, Management, Marketing, Marketing Fail, Mediocrity, Professionalism, Relationships, Relevance, Reputation, Resonance, Respect, Strategy, Success, Tactics, Technology
A few weeks ago, Jack Dorsey – ex-Twitter and now Block – laid off 40% of their staff.
They say this was not because they were doing badly, but because it allowed them – thanks to AI – to be even better positioned to take advantage of future opportunities.
He also said that he suspects most organisations will follow suit in the near future.
He’s not wrong … for many, reducing headcount is the ultimate commercial dream. Which got me thinking …
What will happen when every company is ‘AI’ led/driven/managed and there’s no more employees who can be ‘restructured’ to satisfy the C-Suite and/or share market?
How will companies exist when the people they once sold to, no longer have an income to keep buying their goods? How will companies compete when they all follow the same AI-led protocols, all learned from the same aggregated models and practices? How will companies build value when they’ve turned everything into a commodity? How will companies exist with ‘access per user’ business models, when AI removes the need for users? How will companies justify their price premium when they keep promoting their use of AI lets them do things for less? How will companies build trust and loyalty when everyone knows they’re being outsourced and managed by an algorithm?
One possibility is employees will suddenly be back in vogue … allowing companies to talk about how their products and/or services are now much more personal, hand crafted, and/or curated than their AI competitors. The other is – as many tech bros have suggested – we enter a world of ‘universal credit’ … except no one talks about where that money will come from and who will control the amount of money given to people.
Given there’ll be a lot less money available to be raised from taxes – as there won’t be enough people earning money from jobs – and the wealthy have an incredible ability to avoid governments taxing them appropriately, are we going to be reliant on the ‘generosity’ of the tech companies and should we feel good about that given they value power and control over a healthy society?
However none of this is AI’s fault. We’re now in a world where the obsession for short term results and/or PR headlines means everything is tactics, not much about strategy.
AI is incredible – as is its possibilities and potential – which is why when companies make a big song and dance about how they’re using it to ‘fast track’ growth and efficiencies [read: efficiencies] I can’t help but think it reveals far more about their narrow and limited thinking than the technologies.
What makes it even crazier is how the share market rewards companies for dismantling their operational structure and knowledge …
Oh I get it if you look at it in a vacuum, but not only is this behaviour often a short-term reaction – designed to boost share price at a time where bonuses or evaluations are due to take place … but why are these so called shit-hot analysts not questioning the leadership who put their company in the position of having so many alleged ‘excessive’ staff in the first place.
Because they don’t really care about anything other than the illusion of radical action.
Actions that allow them to say to themselves, ‘we were right’.
Remember Citibank back in 2008?
Forget condemning the leadership who encouraged their people to engage in a level of economic recklessness that contributed to the global financial crisis, and instead, congratulate them for firing 72,000 employees in the name of ‘efficiency management’.
As I said, I am not blaming AI for this, nor am I saying Jack Dorsey is the poster child for this attitude in management. At least in Jack’s case, he is in tech and recognises his own self interest in what he’s doing/publicising. That doesn’t make what he’s doing any better, but it at least explains his actions with more clarity than a lot of companies who have jumped into AI without seemingly realizing [or choosing to be deliberately ignorant] to the longer term implications they’re creating their own company, category and individual role.
Of course not all company leaders are like this – or doing this with AI – and I obviously appreciate it’s a competitive world out there … but to see them viewing efficiency and speed as the only levers that matter [and that is what AI is for] is pretty tragic. Add to that, many seem to have forgotten this technology is still in its relative infancy, so are basically buying into the ‘dream’ of what AI can do – as being heavily pushed by its creators/investors … which helps companies justify their heavy adoption of it, even though many of the C-Suite in those companies don’t have a clue what it is or how it works but just see the financial rewards of pretending they do … and we’re facing the very real prospect of organisations discounting or ignoring the ‘small stuff’, even though that’s what will determine if the ‘finish line’ is positive or destructive. [For more info on this, see my post about the ‘O Ring’]
As a friend of mine said, “it’s like buying a jet to do the school run”.
Mind you he also said, “beware of people selling promises they’ll never be accountable for, but will always benefit from”.
Unsurprisingly, he’s a lawyer.
In a technology firm. Haha.