Stop Making The Problem About What Is The Problem …
February 4, 2026, 6:15 am
Filed under:
2026,
A Bit Of Inspiration,
Advertising,
Agency Culture,
Ambition,
Apathy,
Attitude & Aptitude,
Brand,
Brand Suicide,
Brands,
Clients,
Comment,
Communication Strategy,
Complicity,
Creative Brief,
Creative Development,
Creativity,
Effectiveness,
Honesty,
Leadership,
Management,
Marketing,
Marketing Fail,
Planning,
Point Of View,
Politics,
Relevance,
Reputation,
Resonance,
Respect

We’re only a few weeks into 2026 and yet last week, a planner in London reached out to me to ask for some advice because they were already feeling burned out by work.
Obviously I’m not going to give details about who they are or where they work, but what I can tell you is their stress wasn’t because of workload, but because they were working with a client who could not clearly define the business problem they needed addressing, and then was blaming them for not giving them a solution they felt was appropriate.
In many ways, this is one of the most frustrating challenges in advertising today.
Where someone uses rounds and rounds of creative work to try and work out what’s the problem they need/want to solve.
Now there’s many reasons for this …
One is that too many companies have completely undermined, destroyed and devalued the role of marketing within their organizations – resulting in a lack of training, a lack of standards, a lack of C-Suite credibility and an unspoken rule that you are only empowered to say no to proposals and opportunities.
But frankly, the blame for this scenario is shared.
Because too many agencies have also completely undermined, destroyed and devalued the role of creativity within their organizations – resulting in a lack of training, a lack of standards, a lack of backbone and an unspoken rule that yo are only empowered to say ‘yes’ to a lack of clarity on problems and challenges.
What a shitshow.
Worse, what a waste of time.
So what ends up happening is both sides throw shade and blame at each other without realizing their own complicity in what’s going on, which results in ..
+ Everything taking 10 times longer than it needs to.
+ Everything getting more complex, confusing and opaque.
+ Everything being designed for – and decided by – committees.
+ Everything requiring more presentations and rounds of work.
+ Everything getting shaped by internal politics/managing up.
+ Everything being chipped away and diluted to beige.
Now of course, not every company, agency or brief is like this.
But a lot are – increasingly so – which is why it’s not exactly surprising the planner who reached out was feeling so burned out. And I’ve not even mentioned the role of procurement, the toxicity of the ‘sprint‘ or the outsourcing to AI to make things feel even worse.
And while this situation is no good for anyone – literally no one – what really bothered me was the fact this planner felt completely isolated by his boss, the team he worked into and the client he was working for.
Everyone appreciated the issue, but no one wanted to address it.
And there lies the fundamental issue that is killing the industry.
Because as I’ve said many times, the only way you get to make great things is if 3 things are present.
1. Clarity on what problem you are solving.
2. Shared responsibility in how that can be achieved.
3. Trust each other and be transparent with each other.
All three are needed all of the time.
And while that might seem like fantasy, I can tell you, it can – and does – happen, even though I appreciate it is seemingly becoming rarer and rarer.
But it can change, though it needs everyone to take responsibility for it – specifically senior people – because without that, the ‘stress reduction’ system shown at the top of this page will become the next global marketing tool found in every marketing department and ad agency around the World.
It’s What Makes Us Different That Makes Us The Same: The Case For Diversity, Not Enemies.
January 23, 2026, 5:15 am
Filed under:
2026,
A Bit Of Inspiration,
Advertising,
Agency Culture,
Ambition,
Aspiration,
Attitude & Aptitude,
Audio Visual,
Authenticity,
Bands,
Cannes,
Comment,
Communication Strategy,
Community,
Complicity,
Content,
Context,
Corporate Evil,
Creative Development,
Creativity,
Culture,
Differentiation,
Diversity,
Effectiveness,
Egovertising,
Emotion,
Empathy,
Entertainment,
Friendship,
Influencers,
Interviews,
Management,
Marketing,
Music,
Perspective,
Planners,
Planning,
Point Of View,
Relationships,
Relevance,
Resonance

Following on from Wednesday’s post …
One of the great pleasures that walking has given me is listening to podcasts.
To be honest, prior to walking I never really enjoyed them.
Sure, part of that was because the podcasts available in the early days were – generally – fucking terrible, but more than that … I just have always enjoyed the act of reading.
Still do.
But the beauty of a podcast is it lets me take my mind off the pain/boredom of walking and instead, let’s me lose myself in the joy of the story. And because I have an addictive personality, it means I rarely stop walking until I’ve heard the end of whatever the hell I’m listening too. Podcasts have literally ensured I’ve walked hundreds of kilometers further than I would otherwise have walked.
However for me to really love a podcast, it needs to be about true stories.
Don’t really care what – or who – the subject is about, it just has to be real.
Interestingly, the companies/individuals who do them best – or at least in terms of what I find ‘best’ – are the ones who have always told stories. Who know the craft of it. Who appreciate the importance of space and pace. Who see is as an expression of who they are, rather than simply the business they’re in.
Which is why I have recently been enjoying Rockonteurs with Gary Kemp and Guy Pearce.
Rockonteurs is a music podcast, hosted by ex-Spandau Ballet guitarist Gary Kemp and session bassist, Guy Pratt. Each episode hears them listening to different icons from the music industry. Not just in terms of artists and performers … but producers, promoters, songwriters and managers.
Now obviously I love music and a lot of the people they interview are individuals from my era … but that’s not why I like it or why you should listen to it.
The thing that stands out most of all is that regardless of decade, genre, country-of-origin, level of success … there is a camaraderie, respect and overall interest in what each person has done and how they approached it that is severely lacking in our industry today.
Right now, in our industry, it feels like everyone is desperate to be seen as ‘the ultimate one’.
The person with all the answers.
The person with all the knowledge.
The person who defines how everything should be done.
There’s not much humbleness in our industry these days – and what there is, comes across as contrived-as-fuck.
That doesn’t mean people shouldn’t be proud of what they believe or what they’ve done … but it does mean they shouldn’t speak with a condescending tone or a desire to belittle or destroy anyone who thinks differently to them.
But it’s happening all the time.
Sure, some of that is amplified by the Linkedin algorithm – not to mention the conference industry – that rewards this sort of bullshit … but everywhere you look you see and hear people making some pretty outrageous, self-serving, blinkered claims.
What makes it worse is that in many cases, the things they feel OK with publicly judging/criticising/labelling are things they’ve never actually made/done themselves … though my personal fave is when you hear them repackage well established approaches/rules/campaigns and then try to claim they have ‘invented’ something new.
Even more bizarre is how this behavior is as prevalent with ‘senior leaders’ as it is with people just starting out … who you can at least understand are trying to stand out from a crowd of sameness.
Just last year, I listened to a very, very well-known and successful leader tell a global audience they had identified ‘the secret to success’ … without once acknowledging everything they said was [1] literally information that was decades old, [2] it is how good agencies have always operated.
Now I appreciate they have millions of dollars of reasons why they have to speak with the authoritative tone of God, but that doesn’t make them right – regardless how smart they may be – but what makes it sad is they have no willingness or openness to acknowledge there are other ways, even if they prefer/believe in theirs most.
And maybe that’s why I really enjoy the Rockonteurs podcast … because there’s none of that.

OK, I appreciate all the guests who appear have achieved a certain level of success, so there’s less to prove. I also accept many of the guests are looking back on their career – rather than ahead – so there is less of a commercial demand being placed on them to ‘win people over’. And finally, I completely understand all the guests have a direct connection to one – or both – of the hosts, so they’re talking to a friendly audience.
[Though I have to say the hosts aren’t great – sometimes bordering on annoying – as they often interrupt their guests in a desperate bid to either show public association with them or remind them that they too were once famous. It’s a bit yuck to be honest.]
But that aside, for an industry that still overflows with fragile egos … the one thing that came through once I’d listened to a few of the interviews – especially the first season – was how united they all were in terms of what they value/d … even though most of them all had radically different styles, views and interpretations of what that is and how to get there.
Underpinning this was that regardless on the level of success each guest achieved, they had been successful.
Maybe in terms of popularity.
Maybe in terms of a single song/album/concert.
Maybe in terms of their influence in a particular genre/fan of music.
Maybe in terms of simply having a career, despite never having a breakthrough hit.
But they had pulled something off against the odds and for that, there was something to hear, something to learn and something to respect.
That doesn’t mean they are not competitive.
That doesn’t mean they like everything each other does/did.
But it does mean they appreciate how hard it takes to make something you feel proud of – even if you don’t like it or understand it – and maybe, just maybe, if our industry adopted this stance a bit more, we’d not only be a nicer place to work, we might end up being a place that makes a lot more interesting work.
Because as I’ve said before [or should I say, what Ferdinand Porsche said before]: It’s better to mean everything to someone than be anything to everyone.
Check out Rockonteurs wherever you get your podcast.
I promise, whatever music you’re into.
Whatever era you’re from or adore.
There’ll be something you’ll like. And learn.
________________________________________________________________________
Please note:
There’s a public holiday here on Monday – I know, I know – so see you on Tuesday.
You lucky, lucky people – hahaha.
Some Years Make You, Some Years Break You … This Year Confused The Hell Out Of Me
December 10, 2025, 6:15 am
Filed under:
2025,
A Bit Of Inspiration,
Advertising,
Agency Culture,
Ambition,
America,
Attitude & Aptitude,
Auckland,
Augustine,
Authenticity,
Bassot,
Blogosphere,
Bonnie,
Business,
Cannes,
China,
Clients,
Colenso,
Colleagues,
Comment,
Community,
Context,
Creative Development,
Creativity,
Culture,
Death,
Doctor,
Dolly,
Dream Bigger,
Education,
Emotion,
Empathy,
End of Year,
Experience,
Family,
Friendship,
Happiness,
Health,
Hope,
Human Goodness,
Imagination,
Jill,
London,
Love,
Loyalty,
Luck,
Management,
Marketing,
Marketing Fail,
Metallica,
Miley,
Mischief,
Music,
New Zealand,
Nottingham Forest,
OnStrategy,
Otis,
Paula,
Perspective,
Planes,
Planners,
Planning,
Presenting,
Professionalism,
Relationships,
Relevance,
Reputation,
Resonance,
Ridiculous,
Shanghai,
Singapore,
Standards,
Stories,
Strategy,
Sydney,
Tattoo,
Wieden+Kennedy

So I know that I’ve only just got back to writing this blog after being away for my eye-op, but today is going to be the last post of this year. Yes, it’s earlier than it normally is. Yes, I will miss reporting on some stuff like the shitshow that was Fuck Off And Pie ’25 [which happened yesterday and was renamed to ‘Fuck Off And Die’ … because the theme was ‘hot spice’] but there’s 2 main reasons why I’m ending this year’s blog today:
1. My eyesight is still pretty bad so typing takes me a bloody age. [Don’t get excited, this blog will be back when I’m back – which is the 19th Jan – over a month away]
2. It’s Otis’ 11th birthday tomorrow and so the rest of this week is all about him.
That said, this will be a long post … not because it needs to make up the 5 weeks or so this blog will be quiet or because I think people want to read what I’m spouting [let’s be honest, does anyone even read this blog anymore?!], but because it serves as a reminder for me of what I’ve done over the past 300+ days.
The reality is, while this years been dominated by my health, it’s been a generally good year.

Yes, there have been some incredibly hard moments … from the tragic passing of 8 people I knew and cared about – that bizarrely all occurred around the same, short period of time – that still deeply affects me to this day through to the individual I once valued and respected highly, who ended up showing me how fragile trust becomes when someone stops meeting you with the same honesty, then denies it, takes no accountability for it, then runs from it.
But even with all that – and it was pretty shit, made more painful by the fact I was contending with my own health dramatics – I feel very fortunate that I still experienced more high points in 2025 than sad. And given how tough this year has been for so many people, I appreciate how fortunate I am to say that.
And what high points they were …

Getting Bonnie … who has not just added such joy to the family, but has helped Otis in ways we could only dream of.
Watching the family thrive, shine and be happy makes everything worthwhile.
I got some lovely new tattoos.
Finding a brilliant new school for Otis that specialises in kids with his particular contexts and conditions.
Seeing some old friends I’ve not seen for years … topped-off by not just seeing Paula after 2 years away, but speaking with her at Cannes, which was extra-special.
Getting a new car … which I appreciate is as indulgent as hell, but it made me very happy until I had to stop driving it because of my eye. Fucking karma, ha.
My Life Vs Time thing that seemed to touch the nerve of a lot of people all over the place.
Wednesday, September 24th … where I found myself sitting on the steps outside Wieden+Kennedy Shanghai on a very warm night – around midnight – chatting to someone I’d met on that trip that turned into one of the seminal memories and moments of my life, despite the fact all we did was chat for a couple of hours and I’ll never see or talk to that person again. But grateful for that moment.

Talking of Wieden+Kennedy …
I went back to see them after 8 years and not only was it lovely – and surprising – to see some old faces, I got to leave some new stickers all over the place.
Now back to other stuff …
I bought a suit. A good suit. Which surprises me as much as it likely shocks you.
Seeing Ange Postecoglou get fired after 39 days of destruction and arrogance.
Working on some incredible projects for people who are truly wonderful, talented and creative humans.
Being overwhelmed with the kindness and generosity of people and clients in relation to my health and wellbeing … with special thanks and gratitude to Peter, who – on behalf of his clients – organized the surgeon who invented the surgical procedure I was going to have, to be part of the team who took on the drama and trauma of my operation. While we are still waiting to see if it was as successful as we all hope, I know I would not be even in this situation without him, the surgeons, the medical staff, my GP – Stephen Sohn – and the optician at Specsavers in Glenfield Mall … who all contributed to this having a shot of a happy ending.

Hanging out with some of the most famous and talented people in the World. Yep … at various points in the year, I found myself having dinner with a music/fashion superstar, an international model, one of the World’s most famous and iconic humans, a Hollywood screenwriter, the family behind one of the World’s most powerful and desirable Italian luxury brands, some Rock Gods and – on a wild 16 hours in NYC – gatecrashing the birthday party of the wife of one of the music industry’s most famous managers where I spent the evening sat between the wives of 2 different Rockstars who were so welcoming and epic before Taylor Swift entered the restaurant. [Culminating in a gift from one of them which was their way of telling me I was now ‘family’, which still blows my mind]
Having Metallica come to NZ after over a decade away, including a cup of tea at my house for some special guests.
Travelling a lot … including FOUR visits to my beloved China where, on one trip, I got to show some of my Colenso colleagues around for their first time there.
Talking of Colenso ….
We made some properly good work [of which, I’m particularly proud of the Family Roast stuff we did for Medibank for a whole bunch of different reasons and you can see the ad here, and the game here] , launched the brilliant ‘Dream Bigger’ book, won a bunch of international awards [though seeing us not win, we should have, was annoying – ha] and got to host/meet Fergus and his OnStrategy podcast in NZ.
In addition, while it was sad to see Martin and Augustine leave Colenso, I got to see them do great things on their new adventures while also getting to welcome James and Miz – who fitted in like they had been here for years. [Not to mention the wonderfulness of the team at large, who kept me learning, thinking]
As you can see, that’s a lot of good things … more than I probably deserve … but I am grateful for all of them.
Almost as grateful as I am for my son Otis.

Tomorrow, he turns 11. ELEVEN!!!
How the fuck has that happened? And while he has gone through many schools and classes in Shanghai, LA, London, Hundson and Auckland … the fact he is about to end his ‘primary school’ journey seems particularly momentous.
And yet, despite all these changes … and despite his dysgraphia challenges … he has handled it all so brilliantly of which one thing I am very proud of, is his ability to express when it is all getting too much for him.
I appreciate that may sound weird for a parent to be proud of … but I am.
Because if he feels comfortable enough to say when stress and anxiety is beginning to take hold, not only we can help him deal with it – in collaboration with his teachers who have generally been very supportive – it means we have created an environment where he feels safe and seen, and that means the World to us. And hopefully to him too.
He’s such a good kid, surrounded by other good kids.
Cheeky, mischievous, supportive, funny, passionate, compassionate. honorable, curious and independent.
And while they will all be going to different schools in the new year, I am confident they will maintain their friendship. Part of that is because of the way New Zealand works … but part of that is because of the bond they have. One built on more than just proximity, but a real connection based on shared interests, values and energy.
It took me a long time to realise how much energy plays into just how much you connect and relate to people.
Maybe that’s because I’m slow and stupid … but energy matching seems to be the real heart of connection. At least deep connection. And while Otis has met kids who share that with him in every country we’ve lived – most notably, his beloved Elodie in LA – he’s met more in NZ.
Of course, part of that is because he’s older and exposed to more … but for a kid that doesn’t really love the ‘outdoor life’ as is celebrated by all Kiwi’s [which, to be fair, is just like his old man] he’s definitely met his ‘peeps’ here. Maybe that’s why he has said that – while he knows we will leave NZ at some point in the future – he will want to come back and live here. And if that’s not the biggest compliment to the people of NZ, I don’t know what is. Which explains why that as much as my heart belongs to China, my gratitude will forever be with NZ.
So to my dear Otis …
Happy birthday my wonderful son.
I can’t put into words how much I love you but I can say how proud I am to be able to call myself ‘your Dad’.
I hope you have a wonderful day playing Geometry Dash and I can’t wait to celebrate your birthday with you and your friends this weekend.
Big love, hugs and laughs from your Dad, Mum and pooch.
Love you.
Rx

I’ve probably missed stuff to celebrate but this post is already too long so let me end it by saying a big thank you to everyone who has played a part in the good parts of my year as well as those who have popped by to read my rubbish on here.
Without wishing to sound too sentimental, but I am more grateful to you than you may ever know and I hope – whatever you are doing or celebrating – it soothes any pain you are feeling and/or elevates any happiness you’re experiencing.
Just don’t have a better time or better presents than I hopefully will receive over this period – hahaha.
And with that, I’ll see you on the 19th Jan 2026, and here’s to it being a better year than the shitstorm it has been for so many.
Hopefully … with almost 6 weeks of blog freedom, I’m starting it off on a positive.
See you on the other side.
Rx
Don’t Be An Advertising Psycho …
November 27, 2025, 6:15 am
Filed under:
A Bit Of Inspiration,
Advertising,
Agency Culture,
Ambition,
Aspiration,
Attitude & Aptitude,
Authenticity,
Brand,
Brand Suicide,
Career,
Communication Strategy,
Craft,
Creative Development,
Creativity,
Culture,
Delusion,
Distinction,
Egovertising,
Influencers,
Marketing,
Marketing Fail,
Perspective,
Planners,
Planners Making A Complete Tit Of Themselves And Bless,
Planning,
Point Of View,
Popularity,
Process,
Provocative,
Relevance,
Reputation,
Resonance,
Respect,
Standards,
Strategy,
Success

I’ve been lucky enough to work with some of the most talented advertising people in the whole business. Not in terms of popularity. Not in terms of ‘thought leadership’. But in terms of making the work. Consistently.
Not luck.
Not one-offs.
Not dependent on a particular client.
They’ve made work that has changed minds, categories and possibilities through their vision, talent and creativity.
And while they are all individuals, with their own perspectives and viewpoints – there is one thing that is pretty consistent across all of them.
They’re good people who are immensely talented rather than people who aspire to work in advertising. Or more specifically, live what they think is ‘the advertising lifestyle’.
And what the fuck do I mean by that?
Well, there’s many ways I could explain it but instead, let me show you something that a mate of mine sent me recently.
Now, before I go on, I should point out I don’t know this person and I don’t know if they’re just executing a brilliant pisstake of how some in the industry act. And if it is, then bravo – they’ve nailed the Andrew Tate of advertising schtick that some on Linkedin like to spout, perfectly.
However, if it’s not – and I worry, it may not be – then this kind of shit sums up everything wrong with our industry. All about attitude and fame than actually making stuff that is famous.
Now I appreciate this person may be young and felt this is how they were supposed to act – especially as those ’24 hours with …’ features tend to be a total exercise in ego and bravado. And it’s for that reason, I chose to remove all reference to who wrote it because let’s be honest, we’re all entitled to make huge mistakes.
However, as I have recently come across a bunch of people in the industry who I suspect would write something exactly like this – and be proud as fuck for it – I think this is the point where I remind everyone in the industry that the people we should be looking up to are not those with the name … the title … the pay packet … the popularity … but the ones who have actually made the fucking work.
Not by proxy.
Not by association.
But with their fingerprints.
And if that’s too much to ask, then let’s at least celebrate people like Sangsoo Chong, who wrote the best ’24 hours with …’ I’ve ever read. Not because it takes the piss … not because it’s glamorous and glitzy but because it’s the most brutally raw and honest description of how a lot of this business really works.
Sadly, what you are about to read, doesn’t capture any of that.
Hell, it doesn’t even capture anything to do with great ideas.
But then it shouldn’t really surprise me when too much of the industry seems to value ‘hot takes’ more than making cool work.

If Transparency Is Respect. Writing Is Integrity.
October 6, 2025, 6:15 am
Filed under:
A Bit Of Inspiration,
Agency Culture,
Ambition,
Attitude & Aptitude,
Business,
Colleagues,
Comment,
Communication Strategy,
Corporate Evil,
Delusion,
Effectiveness,
Emotion,
Equality,
Experience,
Honesty,
Humanity,
Leadership,
Management,
Professionalism,
Relationships,
Relevance,
Reputation,
Resonance,
Revenge,
Standards,
Strategy,
Success,
Systems,
Talent
I saw this brilliant interview with Julia Stewart, the CEO of iHOP, the US pancake franchise.
For those of you who are so busy you can’t spent 60 seconds watching it, let me give you the low-down.
In the interview, she discusses how she’d previously held a very senior role at another US food company – Appleby’s – and despite turning the business around, she was denied promotion to CEO that the then current CEO had promised her once she’d proven her impact and success.
The story goes on to explain that on hearing this news, she left to join iHOP, where – having helped develop that business – saw an opportunity for iHOP to acquire Appleby’s and make changes that she saw could unlock even greater growth and value for both brands.
The conclusion is that not only did she succeed in making the purchase, she got to call up the CEO who had broken his promises to her and tell them they were no longer needed.
It’s a great redemption story – despite the host trying to make it sound like her motivations were entirely personal, when she clearly highlights that was not the case – but the real point of this post is this:
GET PROMISES IN WRITING.
Yes, I know not all bosses are such 2-faced pricks – in fact, many truly give a damn about their people – but bosses tend to have bosses and so promises and platitudes mean little unless you have it in writing, dated and signed.
Of course I get situations can change.
I appreciate ‘success’ can be interpreted in many ways.
I understand a boss may feel very differently when their offer of relinquishing their role becomes a reality of relinquishing their role.
But this is exactly why everything needs to be detailed in writing – because without that, you haven’t got a leg to stand on.
I’ve learned this the hard way.
Once because of a change in circumstance.
Once because my boss at the time, was a lying, self-serving, 2-faced, gaslighting prick.
And this is coming from someone who has generally worked at very good companies … which means this sort of stuff must be happening way more than we ever talk about.

The reality is that while companies talk about their staff being their best asset, the reality is many demonstrate this more in words than the day-to-day interactions they have with their people. It’s why it’s kinda-hilarious how so many expect loyalty from their people when so few show that back to their people. It’s also why, if you find a boss or company that is transparent, encouraging and willing to go into battle with you and for you – then you should hang onto them, because they know the best way they can do things for the company is to do the best things for your growth.
But even then, GET PROMISES IN WRITING.
Not – contrary to what you may think – because I am suggesting even these people are untrustworthy, but because the foundation of a strong company culture is transparency, integrity and honesty … and so by getting things in writing, you’re actually reinforcing the culture rather than challenging it.
I know things rarely work out as we like or plan.
I know things change and people make mistakes.
But when everyone knows where they stand, everyone knows what’s expected of them and what they can expect of everyone around them – so when things do go wrong or awry [as they always will to a degree] … at best you know about it before you are affected by it and at worst, it is a bump rather than a full-blown car crash.
I say all this, but I also appreciate that for some, revenge is energy and motivation.
A way to help you get even further than you thought you could get.
And I get it – I really do. However, as much as Julia’s story had a Hollywood-style ending, the reality is for most people – revenge ends up being a drain.
Misdirecting you. Exhausting you. Undermining you.
Ultimately taking more than it provided … and then, the pricks win twice.
Which is why transparency provides power and respect and it all starts with GETTING THINGS IN WRITING.
Just ask Julia.
Filed under: 2026, A Bit Of Inspiration, Advertising, Agency Culture, Ambition, Apathy, Attitude & Aptitude, Brand, Brand Suicide, Brands, Clients, Comment, Communication Strategy, Complicity, Creative Brief, Creative Development, Creativity, Effectiveness, Honesty, Leadership, Management, Marketing, Marketing Fail, Planning, Point Of View, Politics, Relevance, Reputation, Resonance, Respect
We’re only a few weeks into 2026 and yet last week, a planner in London reached out to me to ask for some advice because they were already feeling burned out by work.
Obviously I’m not going to give details about who they are or where they work, but what I can tell you is their stress wasn’t because of workload, but because they were working with a client who could not clearly define the business problem they needed addressing, and then was blaming them for not giving them a solution they felt was appropriate.
In many ways, this is one of the most frustrating challenges in advertising today.
Where someone uses rounds and rounds of creative work to try and work out what’s the problem they need/want to solve.
Now there’s many reasons for this …
One is that too many companies have completely undermined, destroyed and devalued the role of marketing within their organizations – resulting in a lack of training, a lack of standards, a lack of C-Suite credibility and an unspoken rule that you are only empowered to say no to proposals and opportunities.
But frankly, the blame for this scenario is shared.
Because too many agencies have also completely undermined, destroyed and devalued the role of creativity within their organizations – resulting in a lack of training, a lack of standards, a lack of backbone and an unspoken rule that yo are only empowered to say ‘yes’ to a lack of clarity on problems and challenges.
What a shitshow.
Worse, what a waste of time.
So what ends up happening is both sides throw shade and blame at each other without realizing their own complicity in what’s going on, which results in ..
+ Everything taking 10 times longer than it needs to.
+ Everything getting more complex, confusing and opaque.
+ Everything being designed for – and decided by – committees.
+ Everything requiring more presentations and rounds of work.
+ Everything getting shaped by internal politics/managing up.
+ Everything being chipped away and diluted to beige.
Now of course, not every company, agency or brief is like this.
But a lot are – increasingly so – which is why it’s not exactly surprising the planner who reached out was feeling so burned out. And I’ve not even mentioned the role of procurement, the toxicity of the ‘sprint‘ or the outsourcing to AI to make things feel even worse.
And while this situation is no good for anyone – literally no one – what really bothered me was the fact this planner felt completely isolated by his boss, the team he worked into and the client he was working for.
Everyone appreciated the issue, but no one wanted to address it.
And there lies the fundamental issue that is killing the industry.
Because as I’ve said many times, the only way you get to make great things is if 3 things are present.
1. Clarity on what problem you are solving.
2. Shared responsibility in how that can be achieved.
3. Trust each other and be transparent with each other.
All three are needed all of the time.
And while that might seem like fantasy, I can tell you, it can – and does – happen, even though I appreciate it is seemingly becoming rarer and rarer.
But it can change, though it needs everyone to take responsibility for it – specifically senior people – because without that, the ‘stress reduction’ system shown at the top of this page will become the next global marketing tool found in every marketing department and ad agency around the World.