Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Audi, Authenticity, Brand, Communication Strategy, Corporate Evil, Culture, Honesty, Luxury, Management, Mediocrity, Metallica, Packaging, Premium, Resonance, Respect, Standards, Status, Strategy
A lot of luxury brands, invite a lot of mocking.
It might be what they make.
It might be the prices they charge.
It might be the way they look at the world.
But whatever your opinion, at least they commit.
Walk into a proper high-end luxury brand and you see high-end standards and experience.
Everywhere.
[The Netflix series ‘7 Day’s’ perfectly demonstrates this, as I wrote about here]
Innovation. Craft. Details. Service. Packaging. Training.
You might not like it.
You might not value it.
But you can’t say they’re not committed to it.
Now compare that to companies that like to position themselves as ‘premium’.
Sure, some live up to it … but my god, most don’t.
The only premium-ness is often only in their pricing and ego.
Big talking to the public, short-changing everywhere else around them.
Now I get you have to look after the pennies in business, but when you claim to be premium – it should mean you recognize the value of premium standards and service in those around you and with you. And if you don’t – or you don’t think the people you are dealing with offer that – then why the fuck are you dealing with them?
I’ve written about this before, but once-upon-a-time I was asked to work on a freelance project for a high-end German brand.
I submitted my estimate to which I was met with the following reply:
“Your fee is higher than other partners we use, please lower it”.
That was it. Not even an indication of the costs they were comparing me too.
Now while I value what I do, the costs weren’t excessive.
Infact they were a fraction of the cost of one of their lowest priced products.
But more than that, I’d agreed my fees with the CMO before I submitted them to procurement, so I thought., ‘fuck this’ and wrote the following response.
“Your products are higher priced than other brands I could choose, please lower it”.
I know … it was cheeky, but I just thought they were incredibly arrogant in their attitude, especially in the way they wanted to undermine my experience.
And guess what, almost immediately they replied with,
“We accept your rate and look forward to working with you” … which is the exact moment I saw through the hype.
Brands who value quality don’t benchmark costs against the lowest market rates.
I get it’s a negotiation tactic, but it also reveals their hypocrisy and insecurity.
It’s why my experience with Metallica was so shocking … despite the fact what they do and value all makes total sense but the way most business operates means it felt so bizarre.
Actually, Metallica are a great example of a brand that values who they are.
Everything they do is focused on respecting the quality of what they do.
For example, to make sure their vinyl is always of the highest quality – they bought the best vinyl printing press company in the world.
Same with their live shows …
To ensure their sound is of the highest quality, they had the highest-quality live speaker system in the world built.
Rather than approach investments in terms of ‘what can we get away with’, their attitude is to put highest quality first … which is why they buy stuff rather than lease it because not only does it ensure their creativity is given the highest possible quality [rather than the best they can get away with] it ensures they always have priority access to it. And when they don’t need to use it, they get people like me to work out how to make it pay for itself, which often ends up leasing it to other bands who don’t have the same needs/standards or values as them.
Metallica understand standards better than most brands.
But then they understand who they are better than most brands.
Which is why everything they do is focus up to the quality not down to the price.
That’s a proper premium brand … one who makes decisions that reflects who they are not who they are pretending to be.
Christ, I recently saw a rep from a coffee brand get into their gold Audi.
It stood out to me because it was a errrrrm, gold Audi.
And while some may look at it and say,
“If they drove a Prius, maybe their coffee prices were lower”
… not only are they unlikely to be people who buy their coffee, they are also unlikely to care about the difference of coffee.
That’s not a diss … I like Nescafe with Coffee Mate … but it also doesn’t mean that my taste is reflective of everyone else’s either.
Whether true or not, my impression of a brand giving their rep this choice of car was they had a different perspective on standards. Rather than give their reps the lowest priced car they could get away with, they found the most efficient car of the standards they live and operate in.
Of course many may slate or disagree with me for this view …
I also appreciate some may find their choice a reflection of their pretentiousness, which they find fucking annoying.
And in some way I agree with them.
However I feel a lot better about pretentious assholes when that’s who they actually are rather than those who do it to look like they’re premium when everything else highlights they’re anything but.
Commitment costs.
You might not want to pay it … you might not understand the reasoning for it … but at least you’re dealing with people who believe it rather than those who are exploiting you for it.
Filed under: A Bit Of Inspiration, Anniversary, Attitude & Aptitude, Birthday, Cannes, Creativity, Culture, Dad, Daddyhood, Emotion, Family, Friendship, Holiday, Jill, Love, Martin Weigel, Metallica, Mum, Mum & Dad, My Fatherhood, Nottingham Forest, Otis, Parents, Paul, Paula, Planners, Planning, Queen, Shelly
So let’s start with the good news …
This is my last post until the 26th June.
That’s over 2 weeks of peace and quiet!!!
You lucky people. [Though who knows if anyone reads this now comments have stopped]
The bad news is this post is going to be loooooooong. Proper long.
And possibly ‘jealousy inducing’ … or at least insult igniting, given the blagging I’ll be acknowledging.
But there are valid reasons behind it all. Honest.
First up is that I have a bunch of birthday’s to acknowledge …
First of all is mine, because on Monday, I turn 53.
FIFTY FUCKING THREE!
This means I am closer to 70 than 30 …
Normally that would be depressing as fuck, but I was recently given the best present ever when Metallica’s management said I was, “immune from maturity”.
Of course, I appreciate under normal circumstances this would be a big diss, however at my age – and when they represent genuine Rockstars – this may be the best compliment ever.
Let’s be honest, it’s going to have to be because there’s not many more reasons to be happy.
But 3 days later, it’s my darling Jill’s birthday.
Whereas I get more immature with age, she gets more wonderful.
I wish that was simply my attempt at being a romantic husband … but she really is.
I would love to detail how, but as I’ve mentioned before – she hates the attention on her, especially on this blog – so just know it makes me very happy to see because she’s the best thing that has ever happened to me and is more than I deserve.
Happy birthday my darling Jill, I hope you have a wonderful, wonderful day.
Now you may think I have suddenly become a soppy-sod – and I am OK with that – but you may feel a bit differently when I tell you that on the night of Jill’s birthday, where most people would be having a celebratory dinner – I will be waving goodbye to her, getting on a plane and flying to England because the next day it’s …
Paul’s birthday.
That’s right, for the first time since 2020, I’ll be spending Paul’s birthday with him and seeing him and Shelly for the first time in over a year.
I’m so, so happy I can do that. I’m also so excited to see them.
The older I get, the more I want to be closer to them – even though I appreciate how ironic it is to say that when I have chosen to live just about as far away from them as I possibly can.
Who knows what will happen in the future to change that [actually, I do, I just don’t know when] but I’m thrilled I’m going to get to spend Paul’s special day with him and hang out with him and Shelly for a few days.
That I get to be with 2 of my most special and treasured people on their birthday .. means that however hard 2023 is, it is going to be a great year for me.
Thank god for horrific timezone difference between NZ and UK.
Which all leads to the final journey of my blog silence …
And that is me leaving Nottingham to fly to Cannes to present on stage with 2 more special and treasured people – Paula Bloodworth and Martin Weigel.
Like Paul, the last time I saw them in person was a year ago, so to not just see them … but present with them … is an utter thrill.
I say that, but at the time of writing this post, we have only written 4 slides so unless we pull our finger out, it may be a case of being happy to see them but a total nightmare to present with them – hahaha.
And finally, as much as Cannes can drive me nuts, it gives me an opportunity to see a bunch of old friends from my past which will be bloody wonderful – especially as George and Lee will be there and so it can feel like I’ve let comments back on this blog, haha.
So there you have it.
That’s why I’m not writing any posts for a couple of weeks.
And while some of you will claim its a massive holiday, it’s actually me reconnecting to life.
That’s honestly how it feels.
I appreciate that sounds overly dramatic … after all, it’s not like I don’t talk to them all pretty much every week.
And obviously, in the case of Jill, I get to see here every single day.
I also appreciate the privilege of being able to fly over there to see the rest of them – not to mention I am the one who put myself in the position of being away from them.
But this is more than just being in their physical company – which will be special in itself – it’s about the undivided time.
No zoom time limits … or snatched moments before the next interruption … actual time.
Time to go on endless tangents.
Time to go down multiple rabbitholes.
Time to enjoy the pregnant pauses.
Time to talk shit … rather than maximise the time allocated. Or allowed.
Time to be cocooned away from the other stuff that likes to interrupt and dictate.
And while many may think they get this every day, I’m not so sure.
Yes, being physically close to people you care about does – in theory – make this easier to do.
But proximity doesn’t automatically equate to intimacy.
You have to want it. Demand it. Not be satisfied with a different version of it.
And most of the time that’s not the case …
We don’t even realise it’s happening because we get so caught up in the whirlwind of life.
Dealing with the pressures, demands, expectation and – for some – the self-importance of our own lives.
And that’s why there is something to be said about living away from those that matter.
I know … that sounds the opposite of what I’ve just written … but hang in there.
You see I used to think the benefit of living around the world was that you could discover and explore possibilities you never knew even existed … let alone were actually possible.
And it’s true.
I’m not exaggerating when I say everything I have in my life – outside of Paul and Shelley – is because I chose to explore the world rather than stay in Nottingham,.
Every. Single. Thing.
That doesn’t mean people who stay where they are from can’t also discover new possibilities, but it’s definitely going to be harder which is why I will be forever grateful for the opportunity – and my naivety – to go and explore what life was made of, despite not having the faintest idea of what I was doing.
It’s why I always tell people who have been offered the chance to live overseas that they shouldn’t let the things they’ll miss, hold them back … instead, they should think about all the things they may discover.
And I still stand by that.
But of course, missing the people you love is a big thing.
A huge thing.
I definitely missed my parents every single day and I went through a lot of emotional challenges on that journey.
But I was also extremely lucky my parents wanted me to explore.
Of course they missed me.
Of course they would have loved me to be closer.
But they wanted me to forge my own life, not be restrained by theirs, which is an act of love that still takes my breath away.
Even more so when they could have – and maybe should have – asked me to stay, given my Dad’s health situation that happened 6 weeks before I was due to leave for Australia.
I offered.
I meant it.
But they said no … and I swear it’s because they knew if I didn’t go then, I may never go at all.
That’s just so typical of my parents … always wanting the best for me while also understanding the reality of me.
And while part of this was them having faith in the values they’d taught me – for example, chase a life of fulfillment, not contentment – I think another part is they realised something I’ve only just started to discover.
Distance doesn’t make the heart grow fonder, it makes your relationships more present.
Greater focus, awareness and understanding on what makes you work together. The confidence to dismiss the differences that stand in the way of your connection. The willingness to be vulnerable – not just to enable greater intimacy – but to acknowledge their desire to want to help you, even if you feel they shouldn’t need to. And an openness to the uncomfortable in the knowledge, you’re not being judged … you’re reaching out.
I appreciate this all sounds like a post-rationalisation for being away from the ones I love and care about.
And maybe a bit is.
But as I’ve said before, creating space so the people who matter get the best of me rather than what is left of me is important.
It’s not easy.
It comes with challenges and sacrifices.
But while proximity keeps you near, maybe – just maybe – distance helps close the gap.
See you in a couple of weeks.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Audio Visual, Brand, Comment, Confidence, Context, Craft, Creativity, Culture, Emotion, Experience, Legend, Loyalty, Management, Metallica, Music, Relationships, Relevance, Resonance, Respect, Trust, Truth
Late last year, Metallica launched a new song called LuxEterna, from their upcoming new album, 72.
While it is a brilliant return to their roots, the choice of ‘yellow’ as a key colour was met with some negative commentary from ‘brand purists’.
I don’t mean fans, but brand and design folks.
This was amazing for 2 reasons.
The first is our job is to keep things moving evolving rather than continually replicating what’s gone before, so if anyone should be open minded to change, it’s brand and design folk.
[It also highlights my problem with people who keep banging on about ‘brand assets’, because they are confusing recognition with interesting. Or worse, thinking recognition beats being and doing interesting stuff for audiences]
Secondly, the album was designed – as many have been – by the brilliant folk at the wonderful Turner Duckworth … and given their body of work, if anyone knows about designing modern iconography, it’s them.
But overall, I just found the whole debate amusing.
Metallica have always approached albums as a way to express their current frame of creative mind … and given they always look to inject something new or challenging into their work, the choice of yellow seems the perfect way to communicate ‘next chapter’.
In the case of 27 Seasons – also known as the first 18, and arguably, most significant years of your life – James said this …
“There’s been a lot of darkness in my life and in our career and things that have happened with us … but always having a sense of hope, always having the light that is in that darkness, keeps us moving. Without darkness, there’s no light, and being able to focus a little more on the light instead of how it used to be and how horrible it is, that can only be a good thing. There’s a lot of good things going on in life — focusing on that instead helps to balance out my life. And there’s no one meaning to it — everyone has some sense of hope or light in their life, and, obviously, music is mine.“
When you read that, it’s not hard to work out that the use of yellow is part of a bigger idea around the album rather than a desire to build a one colour brand which some have claimed.
Unsurprisingly, they’re the same people who talk about brand assets like you can just buy them off the shelf rather than make them a byproduct of what you do, so that they have value in them that you also keep building.
By pure chance, I was asked by people connected to the band to do a talk to a music publishing company.
While not specifically related to Metallica, I was asked by someone in the audience for my opinion on their ‘new image’ and whether it risked upsetting their core audience.
I had thought this question may came up, which is why I had prepared an answer.
After informing them I had never known a brand – let alone a band – who knew their audience as well as them … and if you listen to the track, I doubt any of their fans would mistake a revitalised Metallica for Ed Sheeran … I said this.
“If Rock n’ Roll is about rebellion, then surely there’s nothing more rock n’ roll than Metallica using yellow rather than the category norm of black?”
It was met with applause.
And some disgust, hahaha.
But here’s the thing …
Brands – and bands – don’t move forward if all they do is give audiences the same thing over and over again. Nor will they if they just give audiences exactly what they want over and over again. Longevity is as much about keeping people on their toes as it is satisfying their passion and curiosity and you only stand a chance of achieving that by following what interests you, not what interests everyone else.
Metallica get this more than most.
It’s part of the reason they have stayed at the top … because by doing things that interest them, they do things that interests more people rather than just the same people.
As I wrote for MTV years ago, brands can learn a lot from bands … because while brands may think finding shortcuts or disguises allows them to optimise their efficiency, everyone else can tell it’s because they’ve run out of ideas or energy.
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By the way, 72 Seasons comes out tomorrow. This is not a sponsored post. Well, not directly anyway, hahaha.
Filed under: America, Attitude & Aptitude, Colenso, Confidence, Creativity, Culture, LaLaLand, Metallica
For reasons even America doesn’t deserve, I’m going to be in Los Angeles – and SF – next week.
And while I’m supposedly there for working reasons [with he common thread being the letter M] – that’s not why there’ll be no posts until I return. Nor is it because I’ll be catching up with old friends or buying the latest Apple gear because I can’t be arsed to wait till it gets to NZ.
OK, there is an element of truth in that …
But the real reason is because I’ll be trying to work through the menu of my favourite restaurant there in the whole wide world.
The Cheesecake Factory.
A restaurant with a menu that is thicker than the bible and tastes that belong in the 1980’s.
Apart from Sammy’s [RIP] in Manhattan Beach that we would go to every Friday night … the Cheesecake Factory was THE restaurant for me.
Yes there’s your In & Out Burgers and your Taco/Tacky Bell … but nothing could beat the bad taste of a good meal at the Cheesecake Factory.
Though – ironically – I never did eat any of their cheesecakes.
It’s going to be weird going back to LA.
Yes, I popped in on my way to see Forest in the premiership final.
And yes, I went there when we were living in England – pre-pandemic.
But while my time in LA was not my favourite time of my life or career, there were a lot of brilliant friends I made and experiences I had – even the weird ones – which means I’m quite excited to be going over and reconnect to the things that made a lasting impression on me and the people who changed my life.
So I’ll see you when I’m back. Possibly having had a heart by-pass. Either way, if you’re in LA and want to catch up, you know where to find me.
See you in 10 days or so.
Filed under: Attitude & Aptitude, Authenticity, Brand, Brand Suicide, Communication Strategy, Confidence, Creative Development, Creativity, Culture, Distinction, Diversity, Effectiveness, Emotion, Entertainment, Environment, Innovation, Management, Marketing, Metallica, Music, Resonance, Respect | Tags: 15
I was recently in a client meeting where we had a discussion about ‘scale’.
The person in question was suggesting – as many do – that the only way to achieve it was to make sure you offer something for everyone.
Now there’s two ways you can do that …
Literally offer something for everyone or be so bland that you don’t alienate anyone.
And when we had this discussion, it reminded me of the Ferdinand Porsche quote that – paraphrased – reads something like:
“Be everything to someone not something to everyone”.
But it was early in the morning for me.
I was talking to clients in America.
So instead, I gave the worst analogy I may have ever used …
I pointed out The Eagles are the best selling American band in history.
That their ‘easy listening’ songs were designed to literally appeal to the widest audience possible. That their repetitive approach has been used to reinforce their position.
Or lack of one.
However the second best selling American band of all time is Metallica.
OK, I’m biased, but no one can say their music is designed for mass appeal.
Even their more ‘audience friendly’ albums still targeted a particular type of music fan. A fan that is anti-mainstream and anti-easy listening.
And yet Metallica’s fierce focus on who they are and what they believe – matched with their desire to continually explore and experiment with formats and approaches for their music – has resulted in them attracting ever bigger audiences rather than chasing them.
But its even more than that …
In the fickle, fast-changing world of music, Metallica haven’t just been able to maintain their credibility and authenticity, they have managed to still be seen as a contemporary band.
A band that is more popular now than they’ve ever been, while not changing who they are, what they believe or who they’re for.
I finished this rant off with the words:
“Be Metallica, not The Eagles”.
Fortunately, given I was doing this call at stupid o’clock, people let it pass.
However, while the analogy may be bollocks, the reality isn’t.
We live in an industry that is increasingly falling into rules of how things should be done.
And there are some – without doubt.
But we are in danger of ignoring the power of culture and creativity in favour of box-ticking and formulas and yet it’s the brands and bands like Nike, Metallica, SKP-S, Kanye, Liquid Death who not only hold – and set – the cultural attention and narrative, but continue to fast-track growth and profit compared to a category who blindly follow a system designed to play more to the ‘safety’ of the middle rather than the power and influence of the edge.
I’m not saying it’s easy.
I’m not saying it’s not without risk.
I’m not saying it happens in a smooth, straight line.
But when you do it well … when you know who you are, who you’re for and what you believe, it’s definitely worth it, against pretty much every metric you can measure it against.