Filed under: Advertising, Agency Culture, Ambition, Aspiration, Attitude & Aptitude, Cars, Comment, Communication Strategy, Confidence, Consultants, Context, Corporate Evil, Creative Development, Creativity, Culture, Effectiveness, Egovertising, Emotion, Empathy, Experience, Focus Groups, Grifting, Logic, Love, Luck, Marketing, Marketing Fail, Perspective, Planning, Point Of View, Process, Relevance, Research, Resonance, Respect, Standards, Status, Stupid
We’re surrounded by processes and systems.
Each and everyone proclaiming to be ‘the right way’ to do something.
A way that claims effectiveness … efficiency … accuracy and performance are all but guaranteed.
And while it is true that in many cases, they increase the odds of good things happening … that’s all they do.
Sure, many have a ton amount of data accompanying them to back things what they say … but as we all know about data, when used right [or wrong] you can make it say or prove anything you want it to.
The reality is our industry, pretty much all these systems are less a shortcut to wealth and prosperity, and more an insurance policy against failure and destruction.
Nothing wrong with that other that it does the opposite of what many claim and instead, champions conformity more than liberation. But then what do you expect when many of the people doing the spouting of systems and processes have a vested interest in everyone using those very systems and processes.
Again, I’m not suggesting you ignore all these things. As I said, many play an important role in developing products and brands … however when someone suggests they’re ‘the secret to success’ and must be embraced to the letter – then you need to think about whose success are they really talking about.
It’s why I bloody loved this interview with Marc Andreessen – the businessman, venture capitalist, and [former] software engineer. Specifically the bit about ‘why hyperlinks are blue’.
OK, so he tries to rationalize it at the end, but fundamentally what he says is: “blue is my favorite colour”.
That’s right … the colour of our hyperlinks were chosen.
By a human.
Because he liked that colour.
Kind of reminds me of the ‘wings’ on a Cadillac.
There was absolutely no functional reason for them to exist other than the fact the designers just thought it looked better with them.
That’s it.
And with that, they turned a car into an icon. And here lies a key lesson …
Sometimes, the things we like are simply because we like them.
There may be many alternatives.
There may be other possibilities.
But at the end of the day, some choose things for no other reason than it works for them.
And at a time where everything needs to be justified … rationalised … reviewed and tested … I think those people deserve credit for backing their belief, judgement, vision and preference.
It’s easy to do what a system tells you to do.
It’s easy to follow what others tell you is right.
But it takes confidence to embrace what you believe is the right thing to do. And while I acknowledge some will suggest this approach is an act of ego and arrogance … when you consider how many of these ‘dot-to-dot logic™ systems and ‘researched-to-within-an-inch-of-their-life’ campaigns/brands/products fail to perform [often because the impact or output they create is deemed secondary in importance to the adherence of every step of whatever system or logic process you have committed to using] you could argue the person who backs their judgement is no less an idiot than the person who outsources all their responsibility to someone else?
Whether we like it or not, sometimes the best things are a product of someone doing something they preferred.
They will justify it.
They will rationalize it.
But underpinning it all, is their acknowledgment that before they can think about satisfying others, they need to satisfy themselves … and frankly I find that a pretty honourable act.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Ambition, Aspiration, Attitude & Aptitude, Career, Collaboration, Colleagues, Context, Corporate Evil, Corporate Gaslighting, Craft, Creative Development, Creativity, Culture, Distinction, Effectiveness, Emotion, Empathy, Fulfillment, Loyalty, Luck, Management, Mediocrity, Only In Adland, Perspective, Planners, Professionalism, Relationships, Relevance, Reputation, Resonance, Respect, Ridiculous, Strategy, Success
We live in a time where the idea of ‘having a career’ is becoming more and more resigned to history.
Not purely because of technology, but also corporate culture.
Where everything is for sale in the quest for profits and bonuses.
Values.
Reputation.
Distinction.
Differentiation.
Companies will kill any baby and sacred cow in a bid to look like they have a plan – even if that plan is becoming more and more short-term, next-quarter focused.
Meanwhile, they still splutter out the platitudes of ‘our people are our best asset’ while continually reducing roles, outsourcing training, lowering salaries and demanding complicity from whoever is left.
It’s the classic story of ‘biting your nose to spite your face’ and what is tragic is we all end up losing.
Employees.
Shareholders.
Clients.
Customers.
Society as a whole.
Hell, at some point we may all be living in a world of parity products that no one can afford because no one has an income that lets them buy anything.
Worse, it feels people at the top of many of these companies know this and so their whole approach to life is ‘make as much as I can then get out before it all falls down’.
Am I being bleak as fuck? Yep.
Do I really think it will end up this way? Quite possibly.
Not soon, but eventually … hell even Elon Musk has accepted a future where society needs ‘universal credit’ to survive and you can be sure-as-fuck his version of that is giving people just enough to stay afloat rather than challenge or thrive.
Which is why the concept of a career is potentially going to be consigned to the dustbin … or at least what a career used to be.
Because rather than meaning you have worked in one industry for your entire life – slowly working your way up the hierarchy – soon, it will evolve to being about using your skills across different industries and companies … finding the optimum moment to jump to gain the maximum value from your skills. I mean, it’s already happening that way but soon it will probably be the only way.
And while this will be the new definition of ‘career’, there will be one thing that remains the same and it’s this:
You won’t be able to say you’ve had a career, if you’ve not had to deal with loss and disappointment.
Loss and disappointment are rarely talked about in terms of career.
There’s this unspoken narrative that your evolution is always a perfect, singular, straight rising line. No detours. No backward steps. No mistakes or leaps. No bad choices and no changing of minds.
And frankly, that is utter bullshit.
Maybe 50 years ago this was the case, but even then I doubt it..
Not just because humans don’t aspire to ‘evolve’ at a constant, universal rate.
Not just because companies don’t elevate their people at a constant, universal rate.
Not just because there are people – and leaders in companies – who are fucking assholes, who actively mess with plans, promises and aspirations.
But because of all those reasons.
Having a career is as much about resilience as it is about talent.
Hopefully you can do it without having to endure too much of the bullshit that so many people have shared on the Corporate Gaslighting site … but we will all face disappointment and loss.
And while we all have the right to feel sad, upset, bitter about it when we experience it, the reality is what you do next ultimately defines who you are.
I’ve personally had a pretty great career.
I’ve generally worked for and with some amazing companies, colleagues and clients.
But not all.
There have been mistakes … little ones, temporary ones, one or two missteps and a couple of great big, fat, bastard ones.
And while I acknowledge some were absolutely of my own making, some were definitely due to people and/or companies actively – and in one case, willingly – wanting to systematically undermine my confidence and ability to do my job.
And while it fucked me up for a while – which I wrote about here – I was able to get through it and past it, ensuring that while my trajectory may have had some bumps, every step still had some big wins.
Which to me is what a career really is about.
Not title, but growth.
I know others may have a different point of view but mine was forged years ago by something a friend said.
Once upon a time, I was talking to a mate about a leader we both knew. We were talking about the work they’d done – specifically one campaign – when my friend said:
“That was 9 years ago, what’s he done since?”
Now while he was being overly dismissive, he did have a point – because the work this leader was universally known for, was something they’d done in the past, not the present.
Sure it was amazing work. Sure it was still talked about. But the reality is they hadn’t done anything in the intervening years that came close to making that sort of impact … and it was at that point I realized what a real career was.
Always building your portfolio of work, rather than just resting on one thing you’ve done.
And that has been both how I define ‘success’ as well as what has driven my choices and actions ever since.
Whether I have achieved this is up to others to decide, but I’d say I’ve got a good case for saying I’m doing OK … especially because I’ve worked bloody hard to try and make it happen.
Sure it has manifested in a lot of different ways – from books to ads to new products to stage set design.
Sure it has been with a lot of different people, companies and clients in a lot of different ways.
Sure it has been in a lot of different countries and cultures.
But I am pretty proud that wherever I’ve worked, I can point to something that was pretty special – either to the subculture, the country, the client, the agency, the department or the industry.
Again, I appreciate others are the ultimate judge of whether I’ve pulled it off … but for me, I’ve always wanted a career of highs rather than titles which is why I’m proud I’ve been able to do it in a way where I can look at myself in the mirror and feel I have stayed true to who I am and what I believe as well as be in the fortunate position that – despite my age – I’ve been able to continue to evolve and grow, as demonstrated by the fact that over the past few years I’ve been able to enter a new chapter of my creative career with the work I do for a small number of very high-profile artists.
If truth be told, that came about by luck rather than talent … but I didn’t take it for granted, I ran at it. Not because I wanted to be able to say I work for Rockstars, but because I wanted to be able to do stuff I never could have imagined I’d do.
Creative highs, not professional titles.
Or as my parents always drilled into me, fulfillment over contentment.
Yes, I appreciate I have a pretty senior position … but as much as I love the job and helping teams of talented individuals create their own creative highs … the thing I love most is that I continue to face loss and disappointment, because at the end of the day you only experience that if you’re still doing what you love.
Filed under: A Bit Of Inspiration, Agency Culture, Ambition, Attitude & Aptitude, Career, Creativity, Dad, Mum, Mum & Dad
What is success?
Is it the job title you have?
The salary you are paid?
The area you live in?
The company you work for. Or with?
The satisfaction you get from whatever it is you do?
The strength to leave a job that is hurting you, even though they are paying you?
The health and wellbeing of your family?
Your friendship circle?
The number of talks you’re invited to be a part of?
Of course, the reality is its different things for different people … made up of many elements, rather than just one … and yet when you look at Linkedin, it appears the only metric worthy of success is one that reaffirms your professional status.
I get it, Linkedin is ‘supposedly’ a professional network … but the myopic view of success is tiring and, arguably, unhealthy.
An obsession with being seen as a ‘thought leader’ … a person who is ‘changing the industry’ … a person who is in an endless stream of ‘leadership positions’.
Don’t get me wrong, it takes a lot of work to achieve that, but there’s 3 issues.
A lot of the ‘thought leadership’ or ‘changing the industry’ being spouted and promoted is – on closer inspection – simply reciting old rules with new terms.
A lot of what the industry calls success is about what is said, rather than what is created.
A lot of the focus is on celebrating an individual, rather than acknowledging the group.
While I fully appreciate that even with this, there’s a lot of effort and commitment people put into it, not to mention it is not their fault the industry chooses to focus on points 2 and 3, rather than them actively pushing it – though some do – my issue is it not only sets a weird definition for success, it also means anyone entering the industry is being told the secret to their progress is not about quality of work, but how popular they can become.
But arguably, it is even worse than that.
Because it also says that the only success worth caring about is professional achievement.
Forget personal fulfilment.
Forget professional development.
Forget health, happiness and family.
If you’re not getting the likes, you’re not living a successful life.
This doesn’t mean you can’t be proud of what you do.
Or who you do it for.
Or even what you get because of it.
But myopically defining success in terms of salary and status is about as toxic as you can get – especially when there are so many people doing so many amazing things across the industry but are universally ignored because they don’t court fame or don’t play the game that the industry increasingly demands you play.
Our industry is a special industry, that can do special things … but we’re in the shit right now, fighting for our relevance, value and impact … and if we’re not careful, we’re in danger of focusing so much on elevating false gods and prophets, while we sink without a trace.
Doesn’t have to be the case … but it will require us to value those who make change rather than are popular for talking about it.
Or as my old man use to say to anyone who joined his firm:
“Be aware of those who need to let others know how smart and successful they are. They’re rarely as good as they like to think they are and elevate themselves up by bringing others down. They pretend they’re saints but behave like devils.”.
There’s a lot of people out there like that these days.
Worse, they’re getting rewarded handsomely for it.
Which is why – whether you are an old hand in the industry or new – it’s worth remembering something my Mum once said to me:
“Money doesn’t define success, it just lets you buy better groceries”.
We all have aspirations and ambitions.
It’s important we don’t confuse them with doing OK in life.
Especially when you remember so much of what many in the industry define as success, is as much down to luck, as it is talent.
OK, enough sanctimonious Paula Abdul x Oprah talk from me today. Even I feel a bit queasy.
See you tomorrow.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Ambition, America, Amsterdam, Asia, Attitude & Aptitude, Auckland, Australia, Bands, Billionaire, Birkenhead, Bonnie, Campaign Magazine, Canada, Career, China, Colenso, Colleagues, Comment, Context, Corporate Evil, Creativity, Culture, Dog, Dream Small, Easter, Empathy, England, Experience, Family, Fashion, Fatherhood, Hong Kong, Japan, Jill, LaLaLand, London, Management, Martin Weigel, Metallica, Michael Jordan, Miley, Mr Ji, Mum, Mum & Dad, Music, My Fatherhood, New Zealand, Nike, Otis, Paul, Paula, R/GA, Relationships, Rockstar Games, Rosie, Shanghai, Singapore, Sunshine, Sydney, The Kennedys, The Kennedys Shanghai, UK, Virgin Atlantic, WeigelCampbell, Wieden+Kennedy
I have written before that apart from my friend Paul, I owe almost everything in my life to the fact I left the UK and went on an adventure.
Without that, I would not have met my wife … would not have had my son … would not have had my pets … would not be working with rock stars … would not have had all the life experiences and adventures I’ve been fortunate to enjoy and almost certainly would not have the career I currently enjoy.
That’s pretty huge when you think about it and while there’s a whole list of people I need to thank for making it all possible, one of them is an old boss.
Who was a prick.
I had a rather complex relationship with this individual.
Because while they were pompous, petty, condescending and rude, they were also smart, knowledgable and experienced.
On top of that, they gave me a shot on a couple of projects that they probably shouldn’t have. I should point out that wasn’t because they necessarily believed in me – it was more there was no one else to do it – but I appreciated it all the same.
Anyway, when I decided to leave – to go explore opportunities in another country – they were pretty pissed off with me.
While I’d love to say it was because they didn’t want me to go, the reality was they were frustrated I was leaving after they’d agreed to give me a payrise.
That this ‘rise’ was still below market rate and they’d fucked me around for literally 2 years, seemed to have completely slipped their mind … which is maybe why on the day I left, they thought it would be ‘funny’ to write the following comment in my leaving card.
“You’ll be back. Come crawling”.
I remember watching him going around telling people what he had written, laughing hilariously at his own ‘joke’ and while I didn’t take it too much to heart – because everyone knew he was a bit of a prick – it still hurt.
Little did I know then, how those 5 little words would play such an pivotal role in how my career would turn out.
You see, when I ended up in this other country, I initially found it very difficult.
Not just because I didn’t have friends, contacts or a job … but because my Dad was very ill back in the UK.
In all honesty, the temptation to go back was huge but there were 2 reasons I stuck it out.
1. I wanted to show my gratitude to my parents for supporting and encouraging me to go, despite them going through a terribly tough time because of my Dad’s major stroke.
2. Those 5 little words.
While I’d like to think the former was the biggest motivator, I fear it may have been the latter.
That’s pretty pathetic isn’t it … especially as I could have gone back without having to go back to that old job.
But I wasn’t going to let him have the satisfaction directly or indirectly.
And so I persevered.
Pushed, prodded, walked the streets, did shitty, temporary roles … anything that kept me from gaving to go back with my tail betweeen my legs.
And it everntually worked out.
Not because of any talent I did or did not have, but because of my perseverence.
And willingness to take any bullshit salary … hahaha.
But for me, getting a break was my main objective … because while I knew I was not the smartest strategst, I knew my work ethic meant I could out-work most.
Now don’t get me wrong, I appreciate that is a toxic trait – but it is my trait – and back then, it was a way for me to prove my worth to agencies/clients who didn’t have to give me a chance or keep me on board.
Of course, over the years, my motivation for continuing to explore the possibilities of the World and my career have evolved.
These days it is far more about wanting to feel I’d be making my parents proud than it is me reacting to 5 little words from a toxic, little manager.
But I also have to acknowledge that without that persons toxic motivation, it is unlikely I would be in the situtation I currently enjoy.
So thank you AC … you were a strange little man, but for all the fucked up shit you did – and there was plenty – you did one thing right, even if it was wrong.
And while I doubt you even remember me – let alone care what I’ve done – it doesn’t matter.
Because I didn’t come back and didn’t come crawling and so for that, I won, so there.
It’s Easter long-weekend that then leads into a big week for me/Colenso – from us hosting Fergus and his OnStrategy podcast to me saying goodbye [for the second time] to someone who is very special to me … so have a great weekend, overeat Chocolate and Hot Cross Buns and I’ll see you Tuesday.
Till then, this is for you AC.
With thanks.
Filed under: 2025, A Bit Of Inspiration, Advertising, Agency Culture, Ambition, Aspiration, Attitude & Aptitude, Career, China, Clients, Colenso, Colleagues, Comment, Community, Context, Contribution, Creative Development, Creativity, Culture, Curiosity, Effectiveness, Emotion, Environment, Family, Fear, Honesty, Hope, Imagination, Individuality, Katie, Love, Loyalty, Luck, Management, Martin Weigel, Metallica, Miley, Mr Ji, Paula, Perspective, Planes, Planning, Relationships, Relevance, Reputation, Resonance, Respect, Standards, Strategy, Success, Wieden+Kennedy
Once upon-a-time, I hired a head of planning for NIKE at Wieden Shanghai.
They’d come to my attention via a colleague who’d worked with them in the past.
On top of that, they had a good pedigree of work and – just as importantly – they loved sport.
I was excited to welcome them into the team and everything was good … until it wasn’t.
One evening, I received an email saying they’d thought about it and didn’t want to do it.
I understood the cold feet, they were US based and I was asking them to move to China … but we had spent a lot of time discussing this and they had assured me they were up for it.
And they probably were – when it was theoretical.
Everything is fine when it’s theoretical.
The problems always lie once you move to reality.
What bugged me was this person refused to get on the phone to discuss it. They sent their email and in their mind, that was the only correspondence they were going to enter into.
Was I pissed?
Yeah, initially I was … because we’d invested a lot of time and effort into helping this person get a good taste of what the opportunity was, what life was like here and what we’d do to make their move as easy as possible. Add to that, I always take huge responsibility when bringing people over from another country and it all felt like they had just wasted our time a bit.
But by the emorning, I was fine with it.
In fact, I was bloody happy about it.
Because if they didn’t want to come to us, I sure as hell didn’t want them to be with us.
Now I appreciate that may sound cold as hell – and I was grateful they made the call before they actually moved here – but I haven’t got the time to waste on people who aren’t excited about what they could be doing and learning and who only want to repeat or surround themselves with the stuff they know and have done.
We used to have a lot of those people apply to be at Wieden Shanghai.
Same with Colenso, albeit to a lesser degree.
People who want to work at the agency, but don’t want to move for it.
Oh they say all the right things.
They complain about all the right things.
But then you realise they don’t want to change any of the things.
They prefer to be a blame thrower rather than an opportunity grabber.
I find that bonkers … especially for strategists … but it happens more than you could ever imagine. People only focusing on what they lose rather than all the things they gain.
And you gain a lot. In every single possible way.
But that’s not what this post is about …
Because the person I hired to replace the person who walked away, was the brilliant Paula Bloodworth.
THAT Paula Bloodworth. The fucking weapon of strategy and creativity.
A person with a reel that is better than entire agencies, let alone strategists.
And while I take absolutely no credit for all she has gone on to achieve, I do express my gratitude to the person who pulled out the job.
Had they not done that, Paula would not have entered my life … and given she is one of the most important people in my life – not as a colleague, but a full-on friend – that is something I feel eternally grateful for.
In many ways, my job at Colenso followed a similar story.
They’d hired a CSO from Australia, but before they could move, COVID happened and they realised they didn’t want to leave where they were.
It was at that point, Colenso saw I’d been made redundant from R/GA and – having almost got together in 2015 – they put in a call.
Had that not happened, I’d likely still be in the UK or back in the US … rather than at a place that is increasingly more special to me with each passing year.
‘Accidental Luck’ is everywhere …
Hell, we’re in talks with someone who embodies this on steroids.
Where they sent a VERY speculative email at the very moment a candidate we were talking to, pulled out.
OK, it helps they’re talented and have a ton of potential we see and can/will grow … plus there’s the good fortune we have a new client who is not only based in the very country they’re from, but also works in the same category they’ve been focused on for the past few years and they want to become what they want have always wanted a brand in that category to be … but suddenly a person we may never have known – let alone hired – could be someone we get to call a brilliant new member of our strat gang soon.
Hopefully.
For fucks sake, hopefully, hahaha.
[And if they don’t, they don’t – we all move on – however the real lesson they need to understand is what I write about next in this post … that is if they read this blog, which they don’t. Which is another sign they’re smart … haha.]
Which goes to the point of this post.
We can plan our careers to within an inch of their life.
We can study and follow the latest theories and systems.
We can spend time looking at every possible permutation.
We can demand every part of the job is described in minute detail.
Hell, we can even write 20 Linkedin posts a day, every single day.
But none of that – absolutely none – matters as much as being ready to act when the opportunity strikes.
Yes, it’s nice to think you will always have companies come to you.
Yes, it’s nice to think you will always have options and choices.
But often, the best thing you can do for your career is be ready to go when someone else isn’t.
If I am being honest, I owe pretty much everything I have ever done to the fact I’ve always been willing to move to wherever the best opportunities was located and then work my ass off to make great things for them.
Or said another way, if I heard of something exciting [and credible] was on the table, I was on the plane.
No if’s.
No buts.
No umming and ahhing.
I was sprinting towards it.
Doesn’t matter if it was an agency in China, an artist in America or a fashion designer in Italy … if it is interesting, intriguing and scary-as-fuck, I am there.
Now of course I appreciate not everyone has the ability to do this.
I also understand that ‘moving countries’ for a job has become infinitely harder.
And I get that there are occasions where opportunities can turn into fucking nightmares.
[Though that’s very rare as long as you stick to the rule that is detailed a bit further below]
But this isn’t really about your willingness to move countries – though that can help – it’s more about your hunger to go after what excites and interests you …
That doesn’t mean a role has to be perfect.
Frankly, when companies say there are no faults, that is ALWAYS a red flag … it’s more about whether the opportunity excites you and if the company and the person who will be your boss have a track record of consistently doing good shit. Maybe not pulling it off every time, but always pushing to do interesting things and having a on-going history of doing it.
It’s how I ended up working at Wieden … which definitely isn’t perfect.
It’s how I ended up working with Artists … who definitely aren’t perfect.
It’s how I ended up working with amazing creatives … who definitely aren’t perfect.
It’s important, because for all the good things the Bloodworth’s, the Weigel’s – and dare I say it – the Campbell’s have achieved, one of the biggest reasons for it is whether it’s a boss, a team, a company, a client or even a creative opportunity … we never, ever, ever look a gift-horse in the mouth.