Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Brand, Brand Suicide, Confidence, Creative Brief, Creative Development, Creativity, Culture, Differentiation, Education, Effectiveness, Emotion, Empathy, EvilGenius, Fake Attitude, Fulfillment, Honesty, Insight, Loyalty, Management, Marketing, Marketing Fail, Perspective, Planners, Planning, Point Of View, Positioning, Purpose, Relevance, Resonance, Strategy, Wieden+Kennedy
Tone of voice has always made me smile.
A list of cliched terms that somehow supposedly captures the distinctive characteristics of a brand, despite using 90% of the same language.
Fun … but aspirational.
Premium … but approachable.
Smart.
Human.
Innovative.
Blah … blah … blah …
What ends up happening is two things.
1 It ends up all coming down to a ‘look’.
2 It ends up with some people ‘getting the brand’ but never being able to articulate what it is beyond those same cliched words every brand uses.
That’s why I loved when Dan Wieden said …
Brand voice was given a huge amount of focus and time at Wieden.
It wasn’t some scribbled words shoved on a brief at the last second that everyone ignored … it was really delving into the soul of the brand.
How it looked at the world.
The Values and beliefs.
It’s point of view.
Oh, I get it, that sounds as pretentious as fuck doesn’t it … but that’s why you can tell a NIKE spot within 1/10th of a second … regardless of the sport, the audience, the language it’s in, the country it represents or even the style of ad.
That’s right.
They get brand attribution and can be as random as fuck.
And before you say, “oh, but that’s just NIKE” … Wieden [who are/were the undisputed champions of this] did the same thing for Honda, P&G, Chrysler, Converse and any number of totally desperate brands.
The reality is, when you really invest in getting the brand voice right – both from an agency and client perspective – it becomes something far more than a look or a tone, it’s a specific and individual feeling.
And that’s why I find this obsessive conversation about ‘brand attribution’ so amusing.
Oh I get it, it’s important.
But the simplest way to get it is to simply do something interesting.
An expression of how you see the World without constraint.
A point of view others may view as provocative but actually is born from your truth.
That’s it.
It’s not hard and you’ll get attribution automatically.
And not just any attribution … but the sort that has short and long-term commercial value rather than begrudged and meaningless familiarity.
However so many brands – and the brilliant Mark Ritson has to take a lot of the blame for this – think attribution is built on the repetition of brand assets.
And while there’s some truth to that … the difference is when ‘brand assets’ ARE the idea rather than born from it, then you’re not building a brand or creating change, you’re literally investing in complicity and invisibility.
Especially if those brand assets are so bland and generalistic that to not make any impact in the real world whatsoever.
Here’s an uncomfortable truth …
You can’t have commercially advantageous attribution and be traditional at the same time.
Oh I know there’s a lot of agencies and consultancies who say you can, but they’re literally spouting bullshit.
I’ll tell you something else …
If you’re relying on opening logos, watermarks or number of brand name mentions per execution to ensure your work is being attributed to your brand … then you’re not just likely to be showing your neediness and desperation, you’re probably admitting that you’re not saying or doing something that is worthy of making people care.
In fact the only thing worse is if you hire a ‘celebrity’ to front your campaign, then have to label who they are because no one knows them.
Sorry.
Now I appreciate this sort of approach may get you a ‘Mini MBA’ from the Mark Ritson school of marketing … and it may help with internal consistency and familiarity … but I can assure you that it won’t get you a sustainably disproportionate commercially advantageous position in your category, let alone culture.
And maybe that’s fine, and that’s OK. But if it is, then own it … rather than put out press releases announcing your leadership position in the market when really what you’ve done is dictate the blandification of everything you say or do because your marketing strategy is based more on ‘blending in, than standing out’.
And nothing shows this more than tone of voice.
An obsessive focus of playing to what you think people want rather than who you are.
It’s why I always find it interesting to hear how planners approach what a brand stands for.
So many talk a good game of rigor but play a terrible game of honesty.
Spending weeks undertaking research and holding ‘stakeholder’ interviews to learn who the brand is – or wants to be – rather than going into the vaults and understanding not only why they were actually founded … but the quirks of decision they made along the way.
Don’t get me wrong, research and interviews have a place, but for me, learning about a brand at the start of life is one of the most valuable things you can do because it reveals the most pure version of themselves. Or naïve.
No contrived brand purpose … not ‘white space’ research charts … just a true expression of who they are and what they value.
Or wanted to be.
And when you start piecing those things together, you discover a whole new world.
Better yet, you get to a very different – and authentic place.
Oh, the things I’ve learned about companies over the years.
Not for contrived, bullshit heritage stories … but to understand the beliefs and values that actually shaped and dictated the formation and rise of the company, even if down the line it failed and/or modern day staff don’t know any of it.
There’s a reason The Colonel purposefully chose bigger tables to be in his restaurants when he started KFC. There’s a reason Honda made their own screws for their machines. There’s a reason Prudential helped widows and orphans.
It’s not hard, it just needs effort, commitment, transparency and honesty.
That’s it.
And while I could say this quick-fix, fast-turnaround, communication-over-change world we live in means good enough is good enough … the reality is for a lot of companies and agencies, they don’t think they’re sacrificing quality. They don’t think they’re sacrificing anything. They think they’re creating revolution and that’s the most fucking petrifying bit about the whole thing.
Inside the vaults lie the stories and clues that help you get to better and more interesting places. Not for the sake of it, but because of it. And when you get there, it will naturally lead you to bigger, bolder and more provocative acts and actions. And when you do that, then brands get all the attribution they could ever wish for, because by simply being your self, you will be different.
_______________________________________________________________________________
For the record, I truly respect Mark Ritson.
He’s smart, knowledgable and incredibly experienced.
He has also added a level of rigour in marketing that has been missing for a long time.
I also appreciate some of the issues I talk about are a byproduct of many other things – from talent standards, corporate expectations and plain misunderstanding.
However, when you say a course is the equivalent to gaining a Mini MBA, it not creates a false sense of ability – to to mention gets more and more brands thinking, behaving and expressing themselves in exactly the same way – it suggests the focus is on personal gain over industry improvement and you run the risk of becoming the beast you wanted to slay.
That said, he’s still much smarter than I’ll ever be.
Filed under: A Bit Of Inspiration, Apathy, Attitude & Aptitude, Authenticity, Brand Suicide, Business, Communication Strategy, Confidence, Content, Context, Creative Development, Creativity, Culture, Distinction, Education, Effectiveness, Experience, Facebook, Fake Attitude, Honesty, Innovation, Management, Marketing, Marketing Fail, Money, New Product Mentalness, Perspective, Planners, Relevance, Resonance, Scam, Social Media, Standards, Technology
After the amazing drama of yesterday, I need to calm things down.
Not for you, but for me … because my heart can’t take nerves like that.
And yet it’s going to have to do just that in a little over a week.
Bloody hell.
So to slow things down, let me take you back in time …
Back in 1985, the band Dire Straits launched a song called Money For Nothing.
It became famous for a whole host of reasons.
It was the first song of theirs that actually sounded slightly modern.
It had ‘modern’ day references in the lyrics.
It had Sting – from The Police – singing on it.
It had this video …
Did you watch it?
You didn’t did you?
You lazy bastards …
Well, to get back to the point of this post, here’s a screen grab from it …
Now while that image may not strike you as cutting edge, back in 1985, it was revolutionary.
Digital characters living in a digital world, where their universe was a blend of normality and possibility.
Hang on, does that sound like something else?
Something that a huge amount of the tech and marketing industry have been wetting their pants over?
Something that sounds suspiciously close to this …
Did you watch this?
You didn’t did you?
You über-lazy assholes …
Well, to get back to the point of this post, here’s a screen grab from it …
Yep.
Yep it does.
A music video from 1985 by the most snooze-rock band ever formed, not only communicated the metaverse, it did it in a style pretty close to what Facebook and every other brand have shown as ‘the standard’.
How terrifyingly embarrassing is that?
All these hip, technologists, futurists and strategists trying to look like they’re on the edge of culture creation and all the bollocks they’re banging on about was expressed by bloody Dire Straits 37 years earlier.
THIRTY SEVEN YEARS.
Hahahahahahahahaha.
I mean … when that Zuck video first broke, I wrote a post about how it was missing the point by showing things we can already do, but now – thanks to errrrrm, Dire Straits, I realise it was even worse than I imagined.
Don’t get me wrong, I believe technology and – the metaverse, even though what is being celebrated as it, isn’t what it is – will have the possibility to make a huge, positive difference to humanity. Eventually.
But making – and lauding – a film and idea that looks awfully similar to a bloody 1985 music video isn’t doing them any favours. If anything, it shows how much of this industry is filled with individuals who crave attention or adoration or just desperately seek relevance.
Not helped when you learn that, unsurprisingly, the main reason Zuck is so into the Metaverse is not for changing the world but upping his bank account.
Given how much Facebook tried to label Apple as ‘anti-business’ for the amount they charged creators and partners – which is a lot less than 47.5% – it makes the whole Meta situation even more laughable.
Don’t get me wrong, I know the new is often misunderstood.
And new technology should not be judged by the standards of established technology.
But when the ‘icons and industry leaders’ stand on soapboxes and stages to promote the future in a similar way that Dire Straits brought to the World almost 4 decades ago … it’s only fair to question if these people care about the future or simply their own career image.
Even though, sadly, we keep seeing hyping can get better career growth, than grafting.
If the Metaverse could fix that, then maybe we’d all sign up.
Then again …
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Communication Strategy, Cunning, Emotion, Empathy, Fake Attitude, Happiness, Management, Marketing Fail
Back in the 80’s, there was a real trend for companies to put up ‘inspiration posters’.
Corporate Yoda statements that were as contrived – and daft – as fuck.
Things like …
EXPLORE. Only those willing to leave shore can find new lands.
I’m not even joking. There was tons of them like this.
For a while they were all the range … so popular that a friend actually created a mass of pisstake versions in the early 90’s.
Here’s one of them:
They were soooooooo much better than the real thing.
And then, from the mid-90’s to around 2015, these empty statements died a death however – just when you thought it was safe – social media decided to bring them back with a vengeance.
However, if you thought they were bad before, they have reached a whole new level of terrible.
Or should I say a whole new depth.
So much of this is because of Linkedin …
I’ve written my views on the biggest fiction factory on earth before.
Seriously, it’s about as professional as me … that’s how bad it has become.
In fact, it feels more like a home for wannabe Tony Robbins than a place for professional interaction.
Nothing sums this up more than an ‘inspiration’ photo I saw on there a while ago.
Take a look at this.
HAHAHAHAHAHAHAHAHAHAHAHAHA.
I mean, just how depressing is that?
Sure, I know it’s trying to be deep and meaningful but christ almighty.
And they are using a photo of Jim Carrey to demonstrate the point.
But I’m not quite sure why him.
Yes, I know he has suffered loss and yes I have heard he supposedly doesn’t try to ‘impress’ people anymore … except he works in Hollywood and has a history of being an attention-seeking, approval-needing, soul-sucking individual.
Maybe he’s past that.
Maybe I have to stop using the term ‘Jim Carrey syndrome’ … which is how I used to describe people who are successful in one field, but are so desperate to win the respect of their peers, they change their actions and behaviour to try and win their approval, only to fail because that’s not who they are or what they’re good at.
I hope he is.
I hope that is the case.
That would be good and healthy for him.
But even with that … it still wouldn’t clearly explain WHY he is the star of this ‘grimperation’ poster, WHY the creator thought this approach would motivate people or WHY the person who posted it on their Linkedin, thought it may make them look like a guru.
That said, when I saw it, I genuinely burst out into hysterical laughter so maybe … just maybe … that was the whole point of the thing and if that’s the case, it’s bloody genius.
You wait. Depress yourself to happy will be on Linkedin status updates any day now.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Chris Jaques, Comment, Emotion, Fake Attitude, Fear, Fulfillment, Honesty, Interviews, Management, Parents, Point Of View, Relationships, Relevance, Respect, Standards, Teamwork, Truth
Recently I was interviewed by 2 creatives who have set up a podcast about imposter syndrome.
As I wrote a while back, imposter syndrome affects pretty much everyone in the industry and can be utterly debilitating.
In that same post, I suggested one way to deal with it, is not to hide from it, but to embrace it.
Because in some circumstances, imposter syndrome can help your career.
Seriously.
It means it never let’s you phone something in.
It means it always demands you push your talent further.
It means it will force you to keep exploring possibilities.
I’m not saying that isn’t painful, but it may change your relationship with it … because instead of undermining your career, maybe you can use it to build it.
Maybe.
Anyway, I was interviewed about this and a bunch of other issues connected to imposter syndrome and if you want to listen to that – or the much better ones, such as Nils from Uncommon – then you can go here and find out more about something that more people than you’d imagine have to deal with.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Comment, Creative Brief, Creative Development, Creativity, Culture, Effectiveness, Egovertising, Fake Attitude, Honesty, Insight, Luxury, Management, Marketing, Marketing Fail, Planning, Positioning, Relevance, Resonance, Status
A client recently told me a story of a very successful client he worked with.
Apparently this person was a lover of cars and owned Ferrari’s and Rolls Royce’s.
My client asked him what the difference was between them.
Expecting some conversation about performance or comfort, he was surprised when he heard:
“When I pull into a hotel in my Ferrari, I’m treated like I’ve booked the Penthouse Suite. But when I pull up in my Rolls, I’m treated like I own the hotel”.
I really like that.
I like it for a whole host of reasons.
But the main one is the clarity in differentiating ‘success’.
So often, as an industry, we define things in absolute terms.
Good. Bad. Rich. Poor. Success, Failure.
But as with all things in life, there’s nuance and texture in there if you look closer.
Which is why planning – despite all the information that is now available to us – is still an outdoor job.
Going out to talk to people.
Listening to different viewpoints.
Watching how different groups react to different situations.
It’s not a ‘day out’. It’s not ‘superficial fluff’.
It’s the difference between doing work for people or about people.
I’ve banged on about the importance of resonance over relevance for years, but it’s never been so important … because with so much choice of who we can give our attention to, if we want to stand any chance of having people give a modicum of a shit about us and what we do/think, then we better be speaking their language and context rather than the language and context we think – or want – them to speak.
[A classic of utter bollocks is still the Gerard Butler, ‘Man of Today’ ad for BOSS. You can read the post I wrote here and see the ad it is referring to, here]
If the people behind the brilliant TV show, Succession, can talk to billionaires to ensure everything on the show reflects how the super rich spend their money – and how they act because of it, ie: they never bend their head down when entering or existing a helicopter because they travel by them so much, they know exactly where the propeller is in relation to their height – then surely we can go and spend some time with people to see what they do and hear how they think about brushing their bloody teeth or something equally inane.
If we want to get back to being valuable to clients, we’d go a long way towards that by stopping with audience generalisations – of which I am absolutely including broad – or even narrow – Lifestage segmentation – and knowing the real nuances.