Filed under: Advertising, Apathy, Attitude & Aptitude, Brand Suicide, Cannes, Colleagues, Communication Strategy, Content, Context, Creative Development, Creativity, Culture, Effectiveness, Egovertising, Experience, Fake Attitude, Management, Marketing, Marketing Fail, Perspective, Point Of View, Professionalism, Relationships, Resonance, Respect, Standards, Toxic Positivity | Tags: om
Obviously I have a soft spot for Google.
From cynic to Colenso, they’ve been a constant in my professional as well as personal life.
They are intimately involved in so much of what I do every single day and I appreciate the possibilities they have enabled me to embrace because of them existing.
I know … that sounds unbelievably gushing doesn’t it.
That doesn’t mean there’s not stuff that drives me nuts …
From the way some of their products work [Google Slides, I’m looking at you] through to the passive behaviour they are increasingly showing in the face of challenges that their smarts/money/tech could fundamentally change for the benefit of millions – if not billions – of people. However even with all that, it pales into comparison to this:
What. The. Hell?
Not only is it an absolutely terrible attempt to make a terrible pun, I still don’t know what ‘the new way to cloud’ is. Or means. Or why I should give a second of attention to it.
For a company so full of smart people, how can this happen?
Seriously, this sort of work does the absolute opposite of what Google want.
It makes people question how smart the company is.
It makes people ask if Google know how to talk to people.
It makes people wonder if Google know how to make tech that understands our needs.
It makes people ask if this is the sort of organisation we should trust to shape our future.
Sure, it’s just a random billboard … but for a brand that once represented humanities hope for ensuring technology enabled and empowered a better, brighter, more equal future for all, this work feels more like a politician pretending to smile while they’re busy oppressing us.
I know this isn’t the case, but bloody hell, it’s rubbish.
Which leads me to this.
I don’t know who is behind it. I don’t know if it’s an agency or an internal group. But I have to believe this was made because senior people mandated it or influenced it. Either directly, or indirectly. Which serves as a really good reminder about the dangers of corporate structures.
As Martin, Paula and I said in our Cannes talk, toxic positivity is ruining brands and people.
The idea that ‘team’ is now interpreted as blind complicity and conformity is insane.
But it’s happening. We all see it or have experienced it.
Worse, there’s an underlying attitude that the only way to get ahead is manage up. What I mean is that rather than do the right thing for your audience, you do the right thing by your boss. Doesn’t matter if it makes no sense. Doesn’t matter if it actively confuses the people it is actually designed to communicate to. As long as it hits the ‘cues’ your boss likes, you’re good.
As I wrote recently, toxic positivity is leading to the systematic destruction of knowledge and experience. Great ideas and people are literally being moved out of organisations to be replaced by conformists and pleasers.
Yes, company culture is important.
It has an incredible power to achieve great things.
But here’s the thing too many companies just don’t seem to get.
If you’re mandating it, you don’t have it.
Because real company culture is born from the people within the company. Yes, the people at the top shape and influence it – often through beliefs and a way to look at the world – but the moment you try to dictate or define it, you lose it.
But here’s the thing …
Even when a company gives you something to believe in, they know the real key is to give every employee the power to feel they can be themselves. That they trust them to want to make things better, rather than break things apart.
Which is why they encourage debate.
They value different opinions and ideas.
Because as long as it’s not in a self-serving, divisive manner … it’s almost the ultimate demonstration you want to help make things better.
There are a lot of companies who get this.
There’s sadly far more who don’t.
And everyone loses because of it. Because if companies stopped thinking of company culture in-terms of efficiency and optimisation – and more about standards and quality control – we would all get to better places faster.
Or at the very least, less ads that say everything by saying absolutely nothing.
Filed under: A Bit Of Inspiration, Apathy, Attitude & Aptitude, Authenticity, Brand Suicide, Business, Comment, Complicity, Confidence, Consultants, Context, Corporate Evil, Corporate Gaslighting, Creative Development, Creativity, Culture, Fake Attitude, Imposter Syndrome, Leadership, Management, Marketing, Marketing Fail, Mediocrity, Prejudice, Professionalism, Relationships, Relevance, Resonance, Respect, Succession, Toxic Positivity, Trust, Truth
I appreciate that at my age, the title of this post may suggest I’m going to whine about companies overlooking people of a certain age for younger, cheaper, hungrier individuals.
I’m not. I get it.
Not only that, while age and knowledge have some level of interconnectedness … I’ve met countless young people who are bloody brilliant [not relative to their age, just bloody brilliant] as well as plenty of people with ‘experience’ who, frankly, aren’t.
What I’m talking about is the blinkered confidence some companies place in their people simply because they’re their people.
On one hand I suppose I should celebrate it, given its not that long ago that companies overlooked internal capability for the external shiny and new.
And while this post does not reflect any of the clients I specifically work with directly, I am seeing and hearing more and more companies go to this other extreme and worse … enabling a level of arrogance in their people that results in any objectivity they face – regardless of the knowledge and expertise of the person delivering it, let alone the desire to help make things more successful – as a threat.
Complicity is the name of the game these days.
Blind acceptance that whatever the person ‘in charge’ says, is right.
A belief internal employees are better informed about every topic than people who are experts in specific topics … so companies can feel great about themselves.
Of course, the issue with this approach is that when things go wrong – or don’t go right enough – everyone else gets the blame. Not just by the person in charge [which you almost expect] but by the company they work for, despite the fact the only reason they gave this employee the project is because they knew a bit more about a subject than senior management, so they saw them as [1] an expert in the field and [2] a cheaper option that bringing in external expertise.
Now you’d think the fear of this outcome would ensure people would stand up for what they believe is right.
Not because they’re arrogant, but because they know their experience and knowledge can disproportionally benefit the end result.
And some do. At least the really good ones …
But even they are under increasing pressure to go along with the whims and wants of certain people/companies … because the whole industry is seeing more and more work being handed to people and companies who simply say yes to whatever is wanted.
Or said another way, convenience and fawning is more valued then expertise, knowledge and standards.
Now of course, it’s human nature to believe we can do more than we actually can.
We all like to think we are ‘special’.
We all like to be acknowledged as important.
We’ve all heard the ‘fake it till you make it’ philosophy.
But the truly special are the ones who know that however good they are, having people around them who are better than them – in different fields – can make them even more effective.
It’s why the World’s best athletes have coaches.
It’s why the World’s best musicians have producers.
It’s why my brilliant ex-NIKE/FFI client, Simon Pestridge, said: “middle management want to be told they’re right. Senior management want to know how they can be better”.
The reason I say all this is that I recently reached out to one of the best organisational psychologists in the World. They work with the CEO’s of some of the most respected and successful companies in the World including Apple, NIKE, Ferrari and Electronic Arts to name a few.
This is what they said when I talked to them about what I was seeing:
_________________________________________________________________________________________________________________
“I call them professional imposters and the reason so many succeed in corporations is because they target other imposters. It becomes a co-dependent relationship where they ensure their ego, status or promotion opportunities won’t be challenged.”
_________________________________________________________________________________________________________________
To be honest, I was not shocked by their view, I was more shocked by the acknowledgment.
Of course, I probably shouldn’t be. It’s hardly a new phenomenon and we also had one of the most successful shows in TV history shine a light on it …
Succession was a celebration of the role of co-dependence and complicity within organisations.
As I wrote recently, Tom was the epitome of it.
But this post is about Tom before he ‘won’ [even though he is still a pawn to the real power] … this is about Tom when he just wanted to please to win favour. Where he thought nothing of being vicious and vindictive to those beneath him because he knew that didn’t just please the people above him, it let him feel he was above everyone around him.
And so Tom eventually gets promoted beyond his capability …
Where the illusion of power and external fawning is more important to him than pay checks.
Where his belief is he is superior to all, regardless of knowledge or experience.
Where his understanding of situations is the only understanding of a situation.
Yeah, it’s bleak. It’s fucking bleak. Because while Tom was fiction, Trump got to be President of America. And what makes it worse is we all see it. Hell, we’ve probably all been exposed to it. And yet it goes on.
If companies truly want to be great, then they’ve got to kill and stop rewarding toxic positivity … because value will be revealed when they allow more people to say no to them and they say yes to more people.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Brand, Brand Suicide, Comment, Communication Strategy, Confidence, Consultants, Corporate Evil, Creative Development, Creativity, Culture, Cunning, Devious Strategy, Effectiveness, Fake Attitude, Grifting, Marketing, Marketing Fail, Planners, Planners Making A Complete Tit Of Themselves And Bless, Planning, Relevance, Scam, Strategy
I’m all for people expressing their opinion.
I’m all for people being excited about things they see as having great possibilities.
I’m all for people trying to find new ways to evolve, grow and make money.
But come on …
It’s getting to the point where Linkedin should be renamed Disneyland given how much fiction and fantasy are going on.
What’s worse is among all the ‘consultants’ and ‘new business development people’ claiming expertise, are a bunch of strategists.
Now I know as a discipline we think we have the answer to everything … but we don’t.
Fuck, even the people who are developing the technology, don’t.
But what bothers me is the reason behind why so many people are claiming expertise.
OK, so I know some have a real understanding of the technology and its possible implications. And in that, I include certain strategists – we all know who those brilliant people are.
And I also appreciate some mistakenly believe that because they’ve used ChatGPT, they think they now know everything about the technology.
But others – and this is potentially the majority of them – are doing it because they see it as a chance to personally gain from it.
In essence, their perspective is that as long as a subject matter is highly topical and others – especially companies – don’t know about it, then they can profit from it because they can say anything because no one will know enough to tell them they’re wrong.
You can tell who this group are because they’re the one’s who are either the loudest to declare their knowledge or the first to say they had identified the trend … despite never doing anything with their ‘expertise’ or because of their ‘vision’.
Putting aside how this sort of behaviour can damage the reputation of real experts, disciplines and entire industries … the issue I have is how it is often justified as hustle culture.
I’ve written my issue with hustle culture in the past, but the fact is, this isn’t hustling … it’s grifting and the impact of it is not just damaging people and companies, but it killing the potential of technology before it has a chance to find it’s real possibility.
I appreciate this is quite a heavy post from what was just a piss-take image of Homer … but the best comedy is always based on a truth we often like to deny.
Filed under: A Bit Of Inspiration, Apathy, Attitude & Aptitude, Brand Suicide, Comment, Corporate Evil, Crap Marketing Ideas From History!, Fake Attitude
I love new business.
I love the thrill of getting stuck into something new.
The inquisition into how a business runs.
The exploration of how others see it and the category it plays in.
The history of why it started not just what is is doing.
All coming together to help formulate a point of view for the discussions you’ll have.
I’m not saying it’s easy. And in this economy, it will not only be harder to encourage new ways to tackle old problems … they’ll be more companies trying to do the same thing, often using price as their leverage rather than rigour.
Oooooh, look at me being all judgemental. But I’ll stick with it.
Anyway, the point is, new business is the lifeblood of all business.
What you do and how you do it may alter, but bringing in new clients and projects is oxygen. Not simply for the financial strength of the company, but the ability to reinvent who you are with every assignment.
Now there’s lots of ways people and companies approach new business but one I loathe is the speculative letter. Blanket and blind correspondence trying to make you care about something that you didn’t ask for and don’t really want to consider.
But as bad as that is, there’s now one that is even worse.
The blanket and blind lazy letter.
I know … I know … what could be lazier than blanket and blind?
Well, I’ll tell you, this …
Everything about this is hateful to me.
+ The suggestion they know someone who has told them what I am looking to do at work.
+ The blatant disregard for who I am, what I do and what my company does.
+ The claims of experience and reputation, despite their previous sentences proving otherwise.
+ The idea that the only difference between finding entry level talent and senior level talent is simply the payment of an additional $15 an hour.
+ The desperate attempt to close with a call.
Does this approach work?
Does anyone take them up on this scam?
What makes it even more of a joke is the Clustox website claims they ‘build software that grows businesses and startups’.
What software is that exactly? Spam software.
I tell you what would help you Clustox … know who the fuck you are talking to.
It’s not hard.
At the very least, make sure the person you’re writing to has some relevance to what you’re flogging. Has some connection to the industry you claim to serve and can assist with.
In fact the only effective thing this piece of unsolicited communication has done is ensure I will never work with you – even if I suddenly want to hire oodles of tech engineers.
And that’s exactly what I’ll tell Patricia when we talk next week.
Filed under: A Bit Of Inspiration, Advertising, Apathy, Attitude & Aptitude, Brand Suicide, Business, Confidence, Context, Culture, Fake Attitude, Marketing, Membership, Planners Making A Complete Tit Of Themselves And Bless, Pretentious Rubbish, Revenge, Twitter
Over the last 12 months, one of the things I’ve had an almost adverse reaction to is twitter.
I can see Andy reading this – and I expect an email from him reinforcing this – and shouting:
“Now you know why I always called it twatter”
And he may … just may … be right.
I used to like twitter.
It had a similar feel to the early days of blogging.
Community. Supportive. Elevation of knowledge and debate.
But now …. well, it’s a cesspit of hate, ego and imposters.
Full of people on self-made pedestals claiming to be the next incarnation of Christ. Who believe they are better and smarter than the bastard love-triangle-child of Weiden, Edison and Ocasio-Cortez. Who are disturbingly confident in their claims of being more knowledgable about companies histories, operations and decision making than employees – or even founders – of those very companies. Or even the CIA.
And yet, when you look for any of the work these genius’ have actually made … what you tend to find is more tweets.
Tweets about what others are doing wrong.
Tweets about how they could do things better.
Tweets about how they know the answer to everything and beyond.
Tweets about how they want others to give them answers to questions that someone else is paying them to provide.
Tweets about how they claim ownership for business or societal behaviour change via articles that they had nothing to do with that talk about business or societal behaviour change.
Tweets about how their ego, arrogance, aggression, bitterness and dismissal of others know no bounds.
Tweets. Tweets. Tweets.
And this was before Elon Musk, the World’s comedy villain, overpaid for the bloody thing.
Of course not everyone is like this. There are still some amazing people on there who are generous and open with their comments and consideration … who can disagree without aspiring to demolish those who have a different point of view … however they’re increasingly becoming the minority, drowned out by wave after wave of hateful, spiteful, vicious commentary which – for the first time in my life – pushed me away for my mental health.
This was shocking to me for 3 reasons.
1. Having worked in this industry for so long, I have the thickest of thick skin.
2. I’m a social-media tart. Not just in terms of platforms I belong to, but in terms of ‘content’ I churn out.
3. No one was personally attacking or abusing me.
Basically, twitter has become exhausting to me.
A firehose of cliquey, self-congratulatory, pseudo-intellectual commentary that tries – and fails – to hide it is ego and insecurity shouting into an echo-chamber.
Personally this has devastated me.
I loved twitter – like I loved blogs – because I genuinely felt they helped me be become better at things I do or wanted to do.
It gave me a direct line to people I respected where I was able to listen, learn, interact, explore and debate.
Twitter wanted me to be better.
It wanted me to be exposed to new ideas, ideals and considerations.
But not now.
Now it’s like a digital version of The Hunger Games.
Destruction in 280 characters.
Words used as bombs and swords.
People elevating themselves by bringing others down … through verbal attacks, gaslighting or building a wall of imagined exclusivity between them and others, even if it only exists in the minds, ego and insecurity of those who post so often, you wonder how the hell they have time to do their actual job.
Anyway, the reason for all this is that I recently read a quote from Musk about what he thought Twitter was:
I couldn’t agree with him more.
In fact, I think he encapsulated why I have fallen out-of-love with his $44 billion indulgence.
Because mediums are neither rare nor well done.