Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Black Lives Matter, Communication Strategy, Context, Creativity, Culture, Diversity, Marketing, Marketing Fail, Planners, Planning
Adland goes on a lot about diversity and inclusion.
They write about it.
They talk about it.
They even have people who have job titles about it.
But is anything changing? Really, properly, truly changing?
Is the ad industry a more open place for people who come from different backgrounds?
Is the ad industry giving more positions of authority and power to people of colour?
Or women?
Is the ad industry paying the same base salaries to people from different backgrounds?
Don’t know … but I doubt it.
Now this is not an anti-adland rant, I love this industry and still believe it can do a lot. However it is an anti-superficial claim rant that, sadly, adland still seems to love doing.
I am sure there are people who can inundate me with facts about how things are improving.
Well there’s 2 answers to that.
1. It’s not hard when it’s from a low-base.
2. It’s not happening quick enough.
And one thing really highlighted this fact to me and it’s this …
Cocoa Girl is THE FIRST magazine in the UK specifically for little girls of colour.
The first!!!
Think about that for a second??
Prior to this, little girls of colour had NOTHING to represent them, reflect them or inspire them in a way where they could feel they are already good enough.
And if that wasn’t bad enough, Cocoa Girl wasn’t created by a publisher or a research company or an ad agency that talks up their D&I policies in the media every second of the day … but a Mum, Serlina, and her 6 year old daughter, Faith.
It’s absolutely brilliant – they also do one for little boys of colour as well – but that is not the only reasons we should all support it and champion it.
You see apart from the fact Serlina and Faith have just shamed our whole industry in terms of spotting D&I issues and doing something about them … they’ve also reminded us WHY D&I is one of the only things that might be able to save our industry from disaster.
Too many people in adland still think their reality reflects everyone’s else’s reality.
Of course it’s bollocks … and yet we keep on doing the same thing over and over again.
Hiring the same people.
Putting the same types of people in power.
Acting like everything is fine when everything isn’t.
What Serlina and Faith have done with Cocoa Girl is show our blinkered blindness.
Our inability to see what is not in our bubbles.
The act of being deliberately blind and ignorant.
We – as an industry – should have done this.
We – as an industry – should have supported this.
We – as an industry – didn’t.
If you have any desire to make any difference, you then can start by signing up for a subscription to Cocoa Girl.
Then you can help get clients to sponsor the amazing Boys Smile project.
Then you can show this post to your colleagues and discuss how this is what really adding to culture means.
Thank you Serlina. Thank you Faith.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, Brand Suicide, Business, Comment, Communication Strategy, Confidence, Content, Context, Corona Virus, Corporate Evil, Crap Campaigns In History, Creativity, Culture, Customer Service, Differentiation, Emotion, Empathy, England, Experience, Honesty, Hope, Human Goodness, Loyalty, Management, Marketing, Marketing Fail, Positioning, Purpose, Relevance, Resonance
Throughout COVID, we’ve been inundated by companies saying they care.
Banks.
Supermarkets.
Pharmaceutical companies.
At the beginning, it made sense … we were in a new reality and everyone was trying to work out what the fuck was going on, let alone what we should do.
But now, coming up to 6 months into this thing, we’re still seeing companies say the same thing.
We care.
We really, really care.
Honest, we really do care.
And frankly, it’s all becoming shit.
Because while we always suspected it was empty words, now they are proving it … because the fact of the matter is this is the time they need to put up.
To do stuff.
To actually show they care.
Which, contrary to the multinational who is spending a lot on advertising right now, does not mean you can consider yourself a kind and generous organisation simply because you make and sell a large range of disinfectant products that are especially important right now.
Now don’t get me wrong, I’m not expecting charity.
Making money is not a bad thing – and right now, companies need to do it to help keep employees employed. But adding something extra … something that can genuinely benefit the people you rely on would go a long way.
Not just because a lot of people need it right now, but because investing in your audiences wellbeing is investing in your own.
Take Timpson’s.
It’s a family-owned business in high streets and supermarkets up and down the country.
While they do a bunch of things, they’re most widely known for key cutting and shoe repairs.
That’s right, KEY CUTTING AND SHOE REPAIRS!!!
Of all the companies around the World, I would say this Key Cutters have led the way on how you should treat your people and customers in a crisis.
First of all, they made the decision to close all their shops – over 2000 of them – when COVID took hold. They wanted to ensure their staff were safe as not only do they deal directly with the public, all their stores are very small so social distancing would be almost impossible.
However, rather than making people redundant or putting them on government subsidised furlough, they covered the wages for every employee.
In full.
Every employee. Full salary.
To add some more texture to that, Timpson’s employ 5,500 staff … of which 650 come directly from serving a prison sentence … and their weekly wage bill is £2.5 million.
That in itself is amazing.
But then they’ve done something else.
Something aimed at their customers … specifically the one’s who have not been as fortunate to work at a company that takes care of their staff like Timpson and may now be struggling due to redundancy or loss of pay, hours, opportunities.
And what have they done?
This …
How amazing is that?
A genuine investment in their past and future client’s wellbeing.
Not empty words, something that will cost Timpson’s money – both in terms of time and cash.
Maybe it’s not a huge amount, but when you have all these huge corporations shouting their empty words in an attempt to look like they care, Timpson’s actions shows them up for who they are.
A long time ago there was a Michael Moore documentary called ‘Roger And Me’.
It was about the General Motors car company and them pulling out of Detroit.
There’s one bit in it that sticks in my memory.
On the production line, there were people being interviewed about what they’ll do when the factory closes. One guy – who was making one of GM’s most expensive cars – said this,
“What I don’t understand is if companies keep firing their workers, who do they think will be able to afford their cars?”
While I know there are many issues companies face, I know this.
The actions of a key-cutting, shoe repairer has resulted in me having more emotional connection and loyalty to them than I‘ll ever have towards multi-national organisations, spending millions of pounds on ads that attempt to show they care [read: express their designed-by-marketing ‘purpose’] but are so obviously self-serving, you can almost see them rubbing their hands in greedy glee.
Not because they want to make money to protect their workers.
Nor to look after the employees of their supply chain.
But to look after themselves and their shareholders.
And to them, I say this.
Your real ‘purpose’ is showing.
Try harder.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Brand, Brand Suicide, Brilliant Marketing Ideas In History, Communication Strategy, Confidence, Context, Crap Marketing Ideas From History!, Creative Development, Creativity, Culture, Cunning, Devious Strategy, Differentiation, Entertainment, EvilGenius, Experience, Innovation, Luxury, Marketing, Marketing Fail, Packaging, Positioning, Pretentious Rubbish, Toilet, Wash Your Hands You Dirty Pup, Women
The fragrance industry is fascinating.
I’ve written a bunch about this in the past [here, here and here for example] but nothing reinforces my view than the new fragrance bottle from Moschino.
Have a look at this …
On one hand I admire how the industry uses creativity to design distinctive bottles and packaging – mainly because the smelly liquid inside has little value – and I love the fearlessness they tend to embrace all they do, but there’s few industries as pretentious as the fragrance industry. Hell, they’re even more pretentious than a Swiss finishing school run by a Victorian father.
Now I accept some are being ironic – or have evolved to be that way, like Gucci for example – but the vast majority continue to have their heads so high up in the clouds, that even the biggest dope smokers couldn’t reach them.
I’m not sure which side Moschino are on, but anyone who makes a perfume bottle to look exactly like a disinfectant spray and proudly puts the words ‘toilette’ on it, suggests either the biggest misstep or act of fragrance genius I’ve seen in years.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, Communication Strategy, Crap Campaigns In History, Creativity, Culture, Daily Fail, Fake Attitude, Marketing, Marketing Fail, Mischief
Just like great PR is never seen.
And great conspiracies, always feel plausible.
Great scams should never let you doubt their validity.
Yes, I know a while back I wrote that Bernie Madoff had said that success is as much down to the individuals greed as the scammers ability to appear legitimate … but fundamentally, if something is too good to be true, it probably isn’t.
Which is why the ad above is probably the criminal equivalent of infant school.
Let’s face it, you don’t call yourself ‘Mystery Shopping’ if you’re going to tell everyone what they’re getting and the likelihood that SONY would allow an external company to promote to all and sundry that you can play on their yet-to-be-released new gamer machine is – and I appreciate I may be being a bit cynical here – ABSOLUTELY ZERO!
On the bright side, it does show clients that as professionals in communication, adland is much better at manipulating people than criminals. Or at least amateur criminals.
So at least we have that going for us. Ahem.
Sorry gomysteryshopping.co.uk, you’re going to have to up your game.
Or at least not make such stupid, basic mistakes.
Wait for all the consultancies that will now approach criminals with proposals to improve their efficiency and effectiveness. Now they’re definitely not ‘amateur’ criminals.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Comment, Communication Strategy, Confidence, Context, Corporate Evil, Creativity, Culture, Cynic, Differentiation, Emotion, Empathy, Experience, Finance, HHCL, Imagination, Innovation, Insight, Management, Marketing, Marketing Fail, Meetings, Planners, Planning, Point Of View, Positioning, Premium, Professionalism, R/GA, Relevance, Resonance, Standards, Wieden+Kennedy
A while back I wrote a post about the best bit of advice I’d ever had regarding solving problems.
Or should I say, on how to present how you are going to solve a problem.
But this is dependent on knowing what is the right problem to solve … and quite often, it ends up being the problem we want to solve versus the problem that needs solving.
Now of course, we can only solve the problem that relates to our particular discipline.
For example, as much as adland likes to claim it can solve everything, we can’t build a car.
[Trust me, I’ve tried]
But that’s not what I want to talk about.
Too often, when there is a huge piece of business on the table, our goal is to get all of it.
Every last piece.
Doesn’t matter if it’s not our core expertise.
Doesn’t matter if the work won’t be interesting.
We. Want. It. All.
Now there’s many reasons for this – mostly around money – but what it often ends up doing is destroying everything we’ve spent decades trying to build up.
It burns out staff.
It undermines the creativity of the agency.
It forces quick fix solutions rather than ideas that create sustainable change.
It creates a relationship based on money. rather than creativity.
It positions the agency more as a supplier than a partner.
Now don’t get me wrong, money is important, but when you let that be the only focus – it is the beginning of the end.
Before you know it, the money becomes the driving factor of all decisions and – because you have had to scale-up to manage the huge business you’ve just won – you end up looking for similar sized clients to ensure the whole agency is being utilised rather than chase the business that can elevate your creative reputation.
Oh agency heads will deny this.
They’ll say they still value creative, regardless of the size of client they work on.
And maybe I’m utterly wrong.
But as I wrote a while back, we had a [small scale version] of this situation when we had cynic … and while we were making more money than we had ever earned, it had made us more miserable than we’d ever been.
Thank god we noticed in time, because we were in danger of seeing more economic value in the processes we were creating for the client than the work and then that would be it.
People would leave.
Our reputation would be damaged.
We’d have to pay more to bring people in to deal with the situation.
The profit margin money we were making from the client would be impacted.
Soon we would be doing work we didn’t like without even the excuse of making tons of cash.
The client would call a pitch.
We would have to do it because we were so dependent on them financially.
They’d pick someone who would do things cheaper.
We’d crash and burn.
We would hate ourselves.
OK … OK … that is a particularly bleak possible version of events and I know there’s a lot of big agencies that have found a way to manage doing work for big clients while marrying it with maintaining their creative credentials [but not as many as they would like to admit] but I am surprised how few agencies say which part of a big job they want to do.
I get why, because there’s fear the client will write you off because they want a simple solution rather than a complex.
But if you’re really good at something, then you have the power to change that mindset from complexity to effectiveness.
Of course, to pull that off, you have to be exceptional.
A proven track record of being brilliant at something few others can pull off.
Which means I’m not talking about process or procedures … but work.
Actual, creativity.
In my entire career, there’s only been 3 agencies I’ve worked at – and one of those I started – who have told clients they only want a slice of the pie rather than the whole thing.
More than that, they also told the client how they believed the problem should be handled rather than simply agreeing to whatever the client wanted in a bid to ‘win favour’. Of course, the slice they focused on was not only their core area of brilliance, but also the most influential in terms of positioning the entirety of the brand – the strategic positioning and the voice of the brand – so what it led to was a situation where the benefits for the agency far exceeded just an increase in revenue.
They had the relationship with the c-suite.
They set the agenda everyone else had to follow.
They were paid for quality rather than volume.
They made work that enhanced their reputation rather than drag them down.
They were more immune from the procurement departments actions.
All in all, they ended up having a positive relationship rather than a destructive one.
Now, I am not denying that in all 3 cases, the relationship lasted less time than those who were willing to take everything on. In many cases, once the initial strategy and voice work was done, many companies felt we were no longer needed. Not all, but a few.
And while many will read this and say my suggestion to choose the part of the work you want rather than take it all on is flawed … my counter is not only did all 3 agencies enjoy a reputation, relationship and remuneration level that was in excess of all the other agencies they worked with – and often delivered in a fraction of the time – but they ended up in a position where they attracted new business rather than had to constantly chase it.
In all business, reputation is everything.
Don’t make yours simply about the blinkered pursuit of money.