Filed under: Advertising, Attitude & Aptitude, Business, Corporate Evil, Creativity, Culture, Embarrassing Moments, Finance, Grifting, Marketing, Marketing Fail, Money, Scam
Scams.
They’re bloody everywhere.
SMS. Email. People knocking on the door.
There seems to be three types …
The hopeful … which is sending the same thing to tons of people and see if it will stick.
The too-good-to-be-true … which is promising untold riches for a fraction of investment.
And the invisible … where it has been so well planned, you may not realise it’s happened until its happened.
While I understand how the latter works – having once been a victim of it – it’s amazing how often the first 2 do.
Part of that can be down to blinkered greed.
The belief we’re all ‘special’ and while friends may think it’s a scam, they stick with it as it reinforces what they’ve aways felt about themselves.
Until it doesn’t.
The other group are people who are desperate – whether financially or lonely – so they take part in a desperate bid to escape their own personal hell.
So while its easy to laugh at people who we think have been stupid, the reality is there are always mitigating circumstances that add to the scammers success.
And nothing shows how successful the crims are by their exaggeration. Look at this …
For just NZ$400, you can get a ‘guaranteed’ NZ$7800 every month.
EVERY MONTH … where do I sign?
But the scammers aren’t completely stupid, so they’ve added a picture of Elon Musk.
Now whether that’s because he’s super rich or is OK with losing billions – as demonstrated with Twitter – is anyone’s guess, but given they’ve bought a ton of ads all over Facebook and other social media channels means they think it makes what is one of the most ridiculous financial investment promises in history, legitimate.
And you know what, it seems it has … which is a great reminder for the marketing community that while customers are often much smarter than we give them credit for, they rarely adopt the logic we like to think/claim they do because ultimately – and here’s the big reminder – they buy for what they’ve need, not what we want them to need.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Bank Ads, Business, Customer Service, Emotion, Empathy, Finance
This has been a week of big posts. And tomorrow is going to be mega-big … as I’m going to be away for a couple of weeks and given there’ll be no posts, I have a lot of stuff I need to bang on about before I get on that plane.
I know … I know … the thought of that fills you with dread [me too, to be honest] so to make us all feel ready for that nightmare situation, I thought I’d write something a bit smaller … a bit lighter. Albeit it revolves around identify theft. Specifically mine.
You see a few weeks ago, I received this:
It was real.
Apparently someone had got hold of my NZ Credit Card details and was attempting to buy stuff with it in the US. Specifically DoorDash food.
Personally, if someone is going to steal credit card info, you’d think they’d spend your cash on something massive and ridiculous … and certainly not something where you can easily trace where they are by simply following where their food is being delivered. I’m almost insulted to be honest. I remember the good, ol’ days where my credit cards were used to buy computers at Apple in NY and – best of all – tickets for the Orient Express.
But I digress … because in this situation, the bank noticed straight away and shut any spend down before they could go to extravagant.
So far, so good.
Understandably they wanted me to call them to confirm information … so I was just about to dial when I noticed their fraud departments ‘opening hours’.
I must admit, my first reaction was that it felt a bit strange.
Surely a fraud department would be open 24/7? Ready to respond.
But no.
Worse, as all this happened at 9:30pm on a Friday evening, I was in financial no-mans-land.
To be fair, when I called them the next morning, they were very helpful – but then they informed me that my card was now blocked forever and it would take approx 5 working days to get sent a new one.
Five days.
And just as I was about to plead with them to speed it up, I suddenly realised that this meant I wouldn’t be able to buy any more wifi/gadget trash off instagram. Given in the previous week, I’d purchased an ‘ink stamp’ of my cat, a wi-fi/automated Rubik’s cube and 500 stickers of Nottingham Forest … this was an act of mercy.
Which leads me to this.
Banks have a bad reputation.
A lot of it is entirely justified.
But sometimes – just sometimes – you feel they’re actually being proactive and it feels shocking. Good shocking … but still shocking. Maybe they should try it more often, they may be amazed what it does for their reputation and loyalty.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Culture, Finance, Michael Jordan, Nike, Sport
A few weeks ago, I saw this on Linkedin.
Given NIKE paid MJ US$250+ million last year for the sale of his shoes – despite [properly] retiring in 2003 – it’s fair to say:
1. He got NIKE to pay.
2. Nike know how to monetise athletes.
3. Jordan is a true cultural icon of sport.
What do I mean by cultural icon?
To be honest, I’m not sure.
It’s more than just about success … because there’s plenty of athletes who have achieved that. It’s more than their continued standing … because there’s athletes who have achieved that as well. And it’s more than simply being popular with people who are not interested in their particular sport … because there’s examples of that too.
OK, so it could be those rare athletes who could feature in all 3 of those filters … but even then I don’t know if it’s that.
If I really think about it, it’s probably about how they changed the game.
Not just in terms of what they won, but how they won.
Where their style of play becomes the benchmark all others are judged by.
Their ruthless competitiveness.
Their commitment and drive.
The level of attention opposing teams give them.
The excitement they ignite when they are in the game.
The athletes and/or teams who you never write off … the ones who can change outcomes, defy records and evolve the game.
There’s not many of those.
At least not in terms of being able to do it over a long period of time.
But MJ is one.
And he’s still doing it even when he’s stopped playing competitive sport.
Which is why MJ’s greatest talent may not be playing basketball, but knowing his worth.
Filed under: Attitude & Aptitude, Communication Strategy, Confidence, Consultants, Egovertising, Finance, Marketing, Marketing Fail, Money, Standards, Strategy, Technology
One of the topics that is everywhere right now is the topic of AI.
What I find particularly amazing is how many people are talking with such certainty about it, given the reality is it’s still in its early days of infancy and possibility.
The reality is – like most things – it will likely have good and bad uses.
As I wrote a while back, my brilliant son – Otis – has dysgraphia.
Dysgraphia is a form of dyslexia … except it’s less about mixing letters and more about a difficulty in writing them. In essence, dysgraphia has an impact on your motor skills and while it won’t affect his ability to learn, it will affect how he does it and what he may be able to do because of it.
More than that, there’s no ‘cure’, but with things like ChatGPT … I can see how AI could enable him to express his stories and imagination that otherwise, he would struggle to convey.
I cannot tell you how much that fills me with joy and it serves as a good reminder to stop judging and evaluating new technology by the rules, standards and experience of established technology.
But we do.
We all do.
Desperate to throw our opinion in the ring with the confidence and certainty of a mediocre white man.
[That’s for you, Chelsea]
However the recent story of Twitch streamer, Atrioc, highlights how AI can definitely be used for terrible, terrible things.
Brandon ‘Atrioc’ Ewing was live-streaming when he accidentally showed a tab that showed he had been visiting a deepfake pornography site featuring popular female Twitch streamers.
Popular female Twitch streamers he had previously claimed were his friends.
As if that wasn’t despicable enough, the site he was on requires a subscription to view its content and the page he was on was centred entirely around making deepfakes of famous Twitch streamers … which means he didn’t just choose to do it, he paid for the privilege of doing it.
Paid. For. It.
Which highlights another narrative that maybe we should also be considering about AI.
Maybe we need to discuss the character of the developers behind the tech rather than simply arguing about the value or threat of the tech.
Or said another way …
Why aren’t we having conversations about why investors place greater value on speed of monetisation than focusing on educational or humanitarian benefits of tech.
Please do not me wrong.
I’m not making any excuse for Atrioc … that fucker made his choice and there’s no way he gets to blame that on anyone else but himself … however for all the talk about the good or bad of AI, I’m not seeing much conversation about the character of the people behind it – technically and financially – when ultimately, it’s their intent and influence that shapes what it is and what it can become.
As the old saying goes, follow the money and you find the truth.
The industries problem is we have too many following their ego.
Coming from me, that say’s a lot. Hahaha.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Consultants, Culture, England, Finance, Government, Money
So I saw this job ad doing the rounds …
Now I appreciate, £66,500 is a lot of money.
Especially at a time when the world is facing economic pressures.
But this is for the Head of Digital Currency.
At the Central Bank of England.
On behalf of the Government’s Treasury Department.
Maybe I’m mad, but shouldn’t this position require someone of such economic and political standing … understanding and experience … that they can command a much, much higher salary than this?
I mean, I earn more than that and I got 2% in Mrs Kirk’s maths class.
Who is going to take this job?
Why are they going to take this job?
Who is going to decide who gets this job?
It’s just laughable.
Laughable … because this is coming from a Tory Government who claim to be the economical responsible party but have put the country into financial oblivion with delusional lies like Brexit.
Laughable … because the government is led by a PM who wants to kill the arts in favour of more maths classes, because he feels that will drive more earning potential for people.
Laughable … because an important financial position is hiring down to a price, rather than paying up to a standard.
As I said, I get almost 70 thousand pounds is a lot of money.
But for what we need, I doubt it’s anywhere near enough.
And here’s the thing … if we get someone who can actively help ensure our kids have a better chance of a better future than their parents – which currently is widely acknowledged as not being the case – then I’d be more than happy to see more of my taxes going to them. Because being fiscally responsible is not about how cheap you go, but how much value they offer.
That said, the bigger question is whether I trust whoever is responsible to hire this person … because not only did they decide what salary to offer, but they may also be as under-qualified as the person they want to hire or – more likely – another blinkered, arrogant and ignorant Tory who helped get us in this mess in the first place.
And politicians wonder why the public don’t trust them anymore …