I’m sure I’m not the only one this happens to, but nothing amazes me more than people who were professional assholes to me in the past, writing out the blue wanting to chat.
It might be email or insta, but most usually it’s on LinkedIn.
Of course it’s never to apologise or make amends – of course not – generally it’s them seeking your help with a job or a contact.
Maybe a better person would let bygones be bygones – after all, LinkedIn in particular is a professional network and being professional means it’s never personal, just business.
Alas – as you all know – I’m not professional.
I also don’t believe business and personal are ever exclusive and I have no desire to help bullies prosper which is why I adopt the Sarah Millican approach to professional ‘users’ …
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, America, Attitude & Aptitude, Authenticity, Brand Suicide, Comment, Communication Strategy, Confidence, Consultants, Creative Brief, Creative Development, Creativity, Culture, Devious Strategy, Diversity, Education, Egovertising, Emotion, Empathy, Equality, Fake Attitude, Focus Groups, Fulfillment, Honesty, Innocence, Innovation, Insight, LaLaLand, Management, Marketing, Marketing Fail, Planners, Planning, Point Of View, Professionalism, Relationships, Relevance, Resonance, Respect
Toxicity.
It’s a great word to describe a terrible thing.
It perfectly captures the strategy so many companies, people, governments have adopted to get ahead regardless of the cost.
But what a cost it is.
As the stories of Corporate Gaslighting highlight, it is destructive, debilitating and harmful and its rightfully being called out more and more.
However one of the byproducts of this rightful shift has been the increasing number of companies and agencies who will only accept ‘the positive’.
I’m not talking about them wanting to offer optimism in a challenging world, I mean they are actively dismissing or ignoring anything that they deem as bringing negativity into the conversation.
Questions about decisions.
Realities about their audiences.
Considerations about the categories.
No … no … no … no … no!!!
It’s the ultimate sign of privilege. Not to mention arrogance. An ability to simply close eyes and ears to the realities millions face every single day, just so they can continue living in their own Disneyland of the mind.
Actually Disneyland isn’t right, because their stories involve struggles and challenges … so we’re talking about organisations who make Disney look negative.
Jesus Christ!!!
And yet in the same breath, they will wax lyrical about wanting to have ‘deeper connections with their customers’ as well as ‘living their brand purpose’.
Of course it’s complete bollocks.
Deeper understanding equates to ‘how can we sell more stuff to them’.
And brand purpose is …. well, you know my view.
Can brand purpose have value?
Absolutely.
But brand purpose isn’t something you can ‘invent’ on a whim.
Nor is it a marketing tool to drive sales.
And it absolutely isn’t about saving the world.
It can be.
For some.
But it probably isn’t for most.
Which is why pharmaceutical companies saying stuff life, ‘We exist to rid the world of pain’ … makes me laugh so much I get a headache.
The reality is pain makes these companies oodles of money. The last thing they will ever want to do is rid the world of it.
And you know what … I’m cool with that.
Pain happens and they help it stop.
Cool.
But to say they want to get rid of it all?
Forever?
Are they forgetting how pain can actually be useful to people.
How it can help us understand our limits?
Can guide us to better decisions?
Without pain, can you imagine the trouble we would be in?
Which all explains why I – and shitloads of the planet – don’t believe a word they say when they, and countless other companies in countless other categories, go on about ‘their purpose’, especially when it’s obviously the total opposite of what funds their business?
And yet this delusional positivity of purpose is everywhere.
And what’s worse is we’re seeing more and more companies and agencies actively celebrate it, encourage it and demand it.
I cannot tell you how many planners I’ve spoken to about not being allowed to bring truth to their meetings and conversations.
I talked a lot about this – and the reasons behind it – in my rant at WARC, but it still blows my mind that companies and agencies expect planners to adopt this approach when it’s literally the opposite of what our jobs are about.
Planners are not blind cheerleaders.
We liberate through filter-free truth.
That means we’re supposed to question, challenge, have a hint of cynicism, push buttons.
Not to be dicks, but to help you be better.
It you want a planner to just accept whatever alternative reality you live in, go hire a bunch of Alexa’s.
You can say as much as you like that …
“We don’t really have competition”.
Or
“We don’t like negative insights”
Or
“We don’t want to talk about negative comments about us”
… but that doesn’t mean we should just accept it.
I don’t get why some people have this belief questioning is wrong.
At its most basic level, questioning is about wanting to understand more and surely that’s a good thing.
And even if we challenge what we’re hearing … it’s not to cause upset, it’s to get to truth.
Real truth, not corporate.
The truth that helps create great work. Not just in terms of creativity and cultural resonance … but commercial value.
If you don’t want to hear that, then frankly, you don’t want to grow. Or evolve. Or do something that can genuinely mean something.
Anyway, the reason for this post is because I was recently talking to a couple of creative mates of mine and they introduced me to the most perfect expression for this new attitude of only wanting and accepting ‘the positive’.
It’s this …
Oh my god, how good is that!!!
I cannot tell you how much I love it.
Not just the expression of Toxic Positivity, but the definition.
“The belief no matter how dire or difficult a situation is, people should maintain a positive mindset. It’s a “good vibes only” approach to life.”
Both are utterly, undeniably, absolutely bloody perfect.
Because both are utterly, undeniably, absolutely bloody true.
When I heard it, it immediately helped explain why I found so many things in LA, so annoying.
Don’t get me wrong, there were amazing people there. And the country is amazing in many ways.
I absolutely feel a deep sense of gratitude for the experience my family and I got to have there.
However quite a lot of people I met had this ability to blatantly ignore reality in favour of repetitively repeating some superficial and delusional positivity while trying to look like they weren’t annoyed when I asked what the hell they were talking about.
Even the mere suggestion that everything was not quite as perfect as they are trying to claim was met with an icy smile.
I think I’ve written about it before, but America taught me the difference between truth and honesty.
For me, truth is often uncomfortable.
It doesn’t mean it’s done to be harmful, but it does force situations to be seen, explored, discussed and dealt with.
But honesty – at least the version of it I experienced in the US – was different.
Honesty there, was truth with so many layers of sugar-coating on it, you didn’t taste any bitterness or sharpness.
What it meant was everything was designed to be easy to swallow … to give the impression of openness without being open.
Silicon Valley are particularly good at this approach.
White people – dealing with issues regarding race – are exceptionally good at this approach.
An ability to ignore reality by communicating an alternative version of it.
One that bursts with positivity and happiness. And if they could add a Unicorn to it, they would.
But it seems Toxic Positivity is becoming more and more prevalent.
And while the picture above shows Zuckerberg, it’s not specifically about him.
It’s about any organisation who deals with the raw realities of life with a thin, pained smile while they slowly and calmly explain to you everything is great and everything their company does is great and to even suggest otherwise – even if it comes from a desire to help make things better – is an act of intolerable aggression.
As much as toxic negativity is a dangerous act, so is toxic positivity.
It denies the truth for the people who need it the most.
And while I get why some companies would rather not deal with that, actively shutting it down to spout some inane and delusional ‘happy clappy’ message is equally as destructive, debilitating and harmful as it’s more negative cousin.
The reality is truth and transparency makes things better.
Nothing shows greater respect than giving someone objective truth for the single reason you want them to succeed more powerfully.
I appreciate it might not always be easy, but it’s always worth it.
Filed under: Advertising, Agency Culture, Attitude & Aptitude, Comment, Communication Strategy, Corporate Evil, Corporate Gaslighting, Culture, Devious Strategy, Empathy, Management, Marketing, Marketing Fail, Relationships, Respect
Just before Christmas, I was asked to help a company understand what they were doing to stop attracting talent.
While I must admit I found this request a bit bizarre – especially as they have a huge HR division – I knew it would be fun.
The good news for them is they do a lot of things right.
However there were a few things that were fucking them up and one of the biggest was their inability to understand why any employee may be cynical to their actions and claims.
As I said to them, their surprise indicates either naivety, arrogance or utter privilege.
Probably a bit of all three.
Of course this situation is not unique to them, I wrote about it here … however there was one point that really shocked them and it was their unlimited vacation days policy.
Now don’t get me wrong, I know when they instigated this a few years ago, it was for all the right reasons.
As a company, their original vacation policy was not the best and this was an attempt to put things right.
However, like many good intentions, the implications of that were either not considered or disregarded.
Because unlimited vacation is not an act of corporate generosity.
They may say it is.
They may have wanted it to be.
But right now, in most places offering it, it’s anything but.
Unlimited vacations benefit companies far more than employees.
There, I’ve said it.
There’s many reasons for this.
First is no one actually means ‘unlimited time off’.
If they did, you could take a year off and still get paid.
We all know that wouldn’t happen, just like we know if a company thinks we are taking too much time off – they’ll question if the role is still needed.
So the first issue is there’s no such thing as unlimited days … it just sounds good, especially when accompanied with some contrived public statement claiming to ‘our staff are our our greatest asset’.
Then there’s the fact that too many companies still think vacation days are a gift not a right.
So it doesn’t matter how many days you can take off in theory … if they don’t want you to have them, you’re buggered.
But what is the really devious thing about unlimited leave is employees end up being their own worst enemy.
You see when you’re told you can have any amount of days off, the value of taking them gets diluted. Of course you still want them, but you become more open with when you take them.
The urgency just isn’t there so we end up being more focused on ‘what is coming up’ versus ‘when will I go’ … and before you know it, we have taken even less vacation days than the times we had a limited number of fixed days.
Now you could argue this is our own fault – and it is – but there’s plenty of evidence to suggest this is a common, negative occurrence of unlimited leave … and yet even armed with this information, many companies stick with it.
And this is why so many employees don’t trust the companies they work for.
Because unlimited leave has a number of great commercial benefits for the company.
The first, as I just wrote, is the amount of people who take LESS time off rather than more.
The second is vacation times no longer have a commercial value attached to them.
If there is no limit to the number of days you take, there is no need to carry an value of them on your balance sheet.
No value on the balance sheet means no payout when you leave the company.
No value on the balance sheet means no payout if you are made redundant.
No value on the balance sheet boosts the value of the balance sheet – helping companies achieve greater profit without having to lift a finger, while being able to smile at their employees and claim ‘your wellbeing is our priority’.
And if you need more proof of this, then you just have to look at how many companies messed with their employees vacation days over COVID, trying to force them to use them up … even though they couldn’t go anywhere. While the good organisations were doing it for mental health reasons, a bunch were doing it because they didn’t want to carry that amount of ‘value’ into next years liabilities and then still had the nerve to dictate when – and how long – it could be used for.
Look I get it, money matters – especially in a pandemic – but it doesn’t feel right when you are bullied into doing something on someone else’s terms rather than your own … especially when it revolves around something that is your right to decide.
Now I am not suggesting this is why unlimited days were created.
Nor am I saying all companies who offer it, do it for bad reasons.
But what was originally claimed as empowering employees to have more time out of work has resulted in the absolute opposite.
There are alternatives.
Maybe the best is a minimum leave policy … where you HAVE TO take a certain amount of time off each year.
But even this has issues, given there are people who rely on the ‘value’ of their vacation days as a way to save [and if a company is paying you so little you need to use your holidays as savings, then there are bigger issues with that company] … but what is clear is companies can’t do something for good reasons and then stick their head in the sand when problems reveal themselves.
I know that’s the way many companies operate these days – exemplified by Boris Johnson and his inept government – but it is hardly surprising there is so much skepticism from employees when they see policies change without consultation and then enforced in a way where all the rhetoric of it being ‘a better way’ proves not to be.
Now of course companies don’t want to piss off their employees. Many try really hard to make them feel valued and secure. And I genuinely don’t believe any company sets out to be bad.
But distrust occurs when decisions are made – often without warning – that feel more for corporate PR than employee value.
Unlimited vacation days is a perfect example of this because whatever way you look at it, it’s simply not true.
If you want to build trust, practice honesty.
No hype. No populism. No contrived rhetoric. Honesty.
Listen to your people.
Communicate with your people.
Consult your ideas with your people.
And finally, do things with transparency, openness and a willingness to change if it doesn’t turn out as you hoped.
It’s not hard – especially that’s how you build all relationships – but it is seemingly rare.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Comment, Confidence, Creativity, Culture, Cunning, Devious Strategy, Egovertising, Emotion, Empathy, Food For Thought, Health, Honesty, Influencers, Insight, Management, Marketing, Marketing Fail, Perspective, Prejudice, Relevance, Resonance, Social Commentary, Social Divide, Social Media, Standards
I’ve been watching a lot of movies that made a big impression on me in the late 80’s/early 90’s.
What a massive mistake.
Apart from Die Hard, Terminator and Point Break … everything else has been pretty horrific.
Seriously, either we had really, really, really low standards back then, or someone was putting something in the water.
Face/Off, Bad Boys and The Rock are particularly bad.
I LOVED those movies when I was younger. I thought they were amazing … but zoom forward 30 years and you want to scrub your eyes and brain with a wire brush.
It’s not the bad effects – I can understand them being rubbish – it’s everything else.
The lack of subtlety. The horrific dialogue. The insane levels of over-acting.
It is obvious that directors back then thought audiences were as thick as shit because the way they signpost every moment in the movie with overt ‘clues’ is insane.
From clunky dialogue that attempts to explain the implausible, to off-centre camera angles to highlight the ‘bad guy’, to music that blatantly tries to communicate how you’re supposed to feel or what you should be ready to experience.
One of the worst of all the moves I’ve seen recently is the 1991 Julia Roberts movie ‘Sleeping With The Enemy’.
I remembered this movie as one that tackled domestic violence at a time where it was hardly ever discussed.
That might be the only bit of it I remembered correctly.
Quite simply, it’s pants.
Filled with more holes than Edam cheese and more over-acting than an episode of ‘Crossroads’ from the 70/80′ … the only positive elements are the name of the film, Julia Roberts amazing smile and the house that features heavily in it.
What makes it all worse is the trailer doesn’t give any of that away.
I know trailers are designed to do exactly that, but the difference between what they set up and what you get is dramatic.
Here’s the trailer.
OK, so you either have to trust me this is setting you a false experience or you have to watch the movie for yourself and know it with all certainty … but none of this is actually the point of this post.
You see when I watch movies, I have this annoying habit of having to investigate their history while watching it.
The thing that caught my eye when I was watching Sleeping with the Enemy was that house.
Look at it.
So grand. So imposing. So much a symbol of wealth.
And while I saw places like that when I lived in the US, I was surprised to learn it was made just for the movie.
Of course I know this happens, but they tend to be on a set, not on a real beach … but here we were, with that exact situation.
And while it looks the home of the wealthy from the front, when seen from behind – it left a different impression.
That’s right, it looks like the sort of rubbish they used to make on Blue Peter with some cardboard and sticky black plastic.
And while this shouldn’t surprise me, it does highlight how much of life is an illusion.
From the social media we read to the pitches we embark on to the relationships we forge to the jobs we covet.
Of course, not everything or everyone is like this.
Some are like the famous Steve Jobs quote, “paint behind the fence”. … where their standards, values and attitude means they will do things others may not ever know or see, but is important to them as it not only gives them confidence of a job well done but let’s them feel they’re working for a company they can believe in.
However they are sadly the exception, even if they should be everyone’s ambition.
So as we enter 2021 with our hopes and dreams, it may be worth remembering so much of life is like the Sleeping With The Enemy house. Where what we are asked to see is not a true indication of what it going on.
And while that doesn’t mean it’s all bad, it does mean you can go into things with open eyes, you can avoid disappointment, you can set some boundaries, you can identify the real opportunity that will excite you, you can stop feeling bad if you have questions or doubts and you can be OK if you’re not living up to what others claim they’re living up to.
Because when we talk about a healthy work/life balance, it’s worth remembering it’s not just about time, it’s about attitude.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Comment, Craft, Creative Development, Creativity, Culture, Devious Strategy, Finance, Money, Relevance, Resonance, Respect
The picture above is a well known internet image that reflects the value of using professionals.
It’s right.
But where it’s not entirely accurate is that in the real world, what’s happening more and more is that rather than ending up with an image of a horse drawn by a blind, drunk, 5 year old … clients are getting a beautifully image because the professional has been forced to lower his price to get the work.
It’s shit.
What’s worse is that many of these highly talented, exceptionally trained professionals have been made to forget their own value.
It doesn’t happen immediately, it’s often a slow, drawn out process – but the end point is the same, they treat their craft as a commodity. Not because it is, but because they’ve been made to think that way.
When I started working with Metallica, their management asked for my rates and costs.
I gave it to them.
They told me I was a fool and I needed to triple it.
Let me be clear, I thought it was a fair cost – I wasn’t knowingly lowballing myself – and yet here I was being told it wasn’t just low, it was THREE TIMES LOW.
I said I couldn’t do that, it was in-line with market rates and I felt it was fair … to which they asked me a question that changed the way I value what I do.
“Do you think your work and your experience is better than the market?
I knew if I said no, they’d ask why they were working with me, so of course I said yes.
I have to admit, I felt a bit weird saying it, but there were 3 reasons that pushed me to do it.
1. I really wanted to work with them.
2. It was obvious they thought I was worth that amount.
3. Without being arrogant, my experience is pretty huge.
Now the reality is my fee was still a fraction of what many people in the industry charge, but for them to do that when they could have just accepted my fee and said nothing – especially as they knew I wanted to work with them – is something I will forever be grateful for.
It also means I work harder for them, to both repay their faith and keep justifying my rate.
Clever sods.
Since this moment, my relationship with charging for what I do has literally done a full 180.
It’s why I was able to take on a procurement department when they tried to position me as ‘just another supplier’.
It’s why I enjoyed doing it.
It’s also why I was happy to do it in such a mischievous way.
For people who worked with me before – especially at cynic – this shift is amazing.
I was always George’s worst nightmare.
Agreeing to any price if the opportunity excited me.
It’s why I was banned from my own company when dealing with clients about money.
It’s why I still apologise to George for what I did.
Because I was not just undervaluing my talent, but everyone else’s too.
I know it’s hard, but the only way we will educate clients to pay what creative talent deserves – which, let’s not forget, it still a fraction of what they happily pay consultants who don’t ever do the work they recommend – is to give them the standard their budget actually should pay for.
For example the horse at the top of this page.
Because craft is not an expense but an investment.
An investment that doesn’t just lead to better work, but work that lets your client achieve more from it. Whether that’s charging a price premium or simple making more people more interested in what they do.
As Harrison Ford said, the most important thing we can learn is the value of value.