Filed under: Agency Culture, Attitude & Aptitude, Class System, Colleagues, Community, Complicity, Conformity, Corporate Evil, Corporate Gaslighting, Culture, Delusion, Effectiveness, Equality, Fake Attitude, Honesty, Imposter Syndrome, Individuality, Leadership, Loyalty, Management, Marketing, Marketing Fail, Meetings, Membership, Perspective, Pollution, Popularity, Prejudice, Process, Professionalism, Relationships, Reputation, Respect, Ridiculous, Service, Social Commentary, Social Divide, Social Media, Standards, Status, Status Anxiety, Strategy, Subliminal Hatred, Succession, Systems, Talent, Teamwork, Technology, Toxic Positivity, Values
This is a long post, because it has been written by a lot of rage. Mine.
So buckle up and read it, because while most of what I spout is utter shite. This is important.
Recently someone I know left the company they had been working at for a few years.
When they announced it on Linkedin, they were flooded with supportive, celebratory messages. As they should be.
But there was one other thing that was common among the comments, and that was people writing “what a good run you had”.
I don’t know about you, but when I hear that, it immediately conveys a company who has a reputation for letting people go … and so ‘what a good run’ really means is that you lasted longer than most. That your achievement was as much about staying in the role as it was about what you did in the role.
And to me, that all feels toxic as fuck.
Not by the people saying it.
Or the person it is being said to.
But the organisation who seemingly doesn’t give a fuck about letting people go.
Of course – like US politicians who ask for ‘thoughts and prayers’ after another mass shooting – their corporate mission statement only talks about their belief in their people …
How they’re trying to build a thriving, collaborative community and culture …
In fact, they say a lot of things except one: ‘when people leave, they will be cushioned by comments saying they ‘had a good run’.
So how do they get away with it?
Cash.
They pay significantly more than market rate and so there’s a steady stream of people who are willing to go work there either because they need a gig, they have fallen for the hype [and not checked it first] or they believe they can be the exception to the rule.
That’s not a judgement on the people, I get it … but it is a judgement on the org.
Especially as – in the big scheme of things – the money they pay comes at a huge cost.
The talent they’ve burned – and burned through – is extraordinary and yet no one, be it past of present employee, says a thing.
On first impression, it can feel like they’ve all agreed to collectively gaslight society, but on closer inspection you soon realise the real reason for that approach is far more due to fear than delusion.
Fear of losing your position.
Fear of never working again.
Fear of inviting more abuse.
One look at Corporate Gaslighting and you see this is not an uncommon – or unjustified – view. What’s even scarier is it is seemingly happening more and more … to the point where I swear some companies think ‘salary’ means they fully own their employees.
OK that’s a ridiculous view … a totally over-exaggerated and overblown view … an over-exaggerated and overblown view that is almost as ridiculous as:
Zero-hour contracts.
No overtime payments.
No training and development.
Expectation you are always ‘on-call’.
Personal social media monitoring.
Yes, I get those ‘work practices’ are still more the exception than the rule … but the fact they are there at all, is madness.
I get companies have to make money.
I get we live in a highly competitive world.
I even appreciate not every person is good for every company.
But come on …
What bothers me more is this is quickly becoming standard work practice.
STANDARD!
It’s like someone read a book on Victorian-era ‘workhouses’ and thought, “That sounds fun”.
And so, they’re trying to create a new set of beliefs for the ‘modern’ workplace.
Culture will not be born from the employees but dictated by the leadership.
Opinions can never be expressed; they must always be silenced.
Growth is not measured by personal development, but corporate conformity.
Success is not defined by personal achievement, but individual survival.
Failure is always – ALWAYS – to be aimed squarely at the shoulders of the employee.
[As an aside, if anyone is visiting Nottingham, they should check out the Workhouse in Southwell and go back to the future]
It’s like an episode of Black Mirror if Black Mirror was a documentary, not satire.
It’s here we’re taking a commercial break, because as much as this post has been about bullshit behavior – at least the people it’s about got paid well. But over the last 6 months, I’ve met many, young, lowly-paid, talented strategists be burned out by the expectations, pressure and demands of their employees.
As we highlighted in our 2024 book, Dream Bigger, too often people of my generation look at the young and say they don’t have the right work ethic … they expect too much … they are lacking in drive and skills … but apart from the fact that’s bullshit, even if it wasn’t, could you blame them given how they’ve seen so many of us invest so much in the promises of ‘hard work’ and then end up with nothing. And at least we had options available to us that could actually help. These poor fuckers don’t have any of that and yet we hold them to even higher expectations.
But that’s different to burnout because burnout is criminal. Actually criminal.
How are companies letting this happen? What are the fucking HR people doing?
What makes it even worse is the 5 people I met all worked at companies who talk big about ‘how their people are their greatest asset’. More like burning asset.
You want to know why we find it hard to attract the young to our industry? Because too many companies treat them like cannon fodder – and then when they’ve been battered, broken or bruised. we turn around and say ‘they couldn’t cut it’. Bastards.
Back in 2021, when we did Dream Small, we highlighted how this was a generation tolerated rather than welcomed. Then a few months later, I wrote how the ‘great resignation’ was actually – for many of the young – the ‘great reset’. But as much as they have pushed for change, this shit is still happening to so many – as demonstrated by the fact I’ve talked to 5 people in the past 6 months who could be great, but have literally been burned and no one seems to give a fuck.
All their bosses do is throw them some compliments or cash, believing it will ‘shut them up’ when what the person actually needs is to be thrown a fucking life raft of compassion, care and change. But what makes this even worse is that when the bosses discover the cash and compliments no longer have any sort of effect – when they have wrung the person out completely – they get rid of them while doing all they can to make sure the individual feels they have done something wrong to shame them for life and to keep them quiet.
It’s horrific and shows nothing has changed in the 4 years since I was featured in The Guardian about this corporate practice of employee shaming. Or the attempt of it.
What are we going to do when we have no one want to come to our industry?
We don’t pay many fairly.
We don’t train them well.
And then we work them to the point of exhaustion.
Seriously, in terms of analogy, there is no better one for this group than Workhouse attendees.
We can try and claim their attitude sucks all we like, but we’re the fuckers who need to take the long hard look in the mirror.
And with that, I end the commercial break and take us back to ‘regular programming’.
The reality is we’re getting to a point where there’s no bigger red flag about an organisation than when employees get congratulated by ‘the run they’ve had’.
Some may be well paid ‘middle management’.
Some may be poorly paid ‘young talent’.
But all of them are out-on-their-ear … surplus to requirements or drained of all life.
Which is why – and I appreciate the privilege I say this with – if you find yourself in a company like the one my mate has just ‘left’, then maybe the best thing you can do for your future health, well-being and career is to ‘run the fuck away from them’.
Filed under: A Bit Of Inspiration, Apathy, Attitude & Aptitude, Audi, Brand Suicide, Communication Strategy, Corporate Evil, Crap Products In History, Creativity, Cunning, Customer Service, Delusion, Devious Strategy, Management, Marketing, Marketing Fail, Membership
Day 3 of this blog in 2025 and it’s like I’m as pissy as 2006.
You see one of the things I find hilarious is when companies talk about ‘customer service’. The reason I laugh is the ones who talk about it the most, tend to be the ones who care the least.
Oh they don’t say that of course, it’s just they seem to be of the belief that if they say a lot about it, it doesn’t require them to actually do anything with it.
Kind of like the experts on Linkedin, hahaha.
Anyway, recently I came across a phenomenal example of this behaviour.
Phenomenal in so much as the hypocrisy of their actions suggest they’re either utterly stupid, or literally don’t give a shit.
Let me give you a bit of background.
A week after I bought my new car, some fucker did this to it.
Claimed his brakes had failed, despite the fact you can see he was looking at his phone.
He then added to the bullshit by giving me a false address and number – but sadly for him, I had a dash-cam, that not only showed his rego, but proved he was in the wrong.
Anyway, that all has been sorted out … however before the insurance company took it to the garage to be repaired, I wanted to ensure I was on top of all the damage he’d caused so I bought a device that ‘diagnoses’ how the car is performing.
Basically you plug it in and it reads the data of the car to identify how it operates.
Normally I wouldn’t bother with such things, but given the car was only a week old, I wanted to ensure everyone knew what had to be fixed.
So I went on website of this company, chose the device specifically for my car, paid for it – and the subscription – and waited. A week or so later it arrived and I plugged it into my car only to be told it was the wrong one and that I needed a newer version with a subscription to access the information.
Given I had literally ordered – and paid for – the latest model from their website, this was somewhat of a suprise, so I wrote to the company to ask for help in sorting it out.
This was the ‘reply’ I received …
What the absolute fuck?
I mean … how many things can one company get in one email response?
Or should I say, how many contradictory answers can one company write in one email response.
First of all they say the ‘ticket is closed’, despite not actually responding to my question.
Then they say they ‘regret’ I can’t send them a reply to their email … despite the fact the top line of their email states ‘please type your reply above the line’.
Then, to rub things in – or confuse me further – they say they’re happy to assist me anytime, despite the fact they’ve literally not assisted me and worse, have blatantly gaslit me.
I am almost impressed at how much they obviously don’t give a shit.
They’re almost Trump-esque in their deliberate avoidance and ignorance.
It’s laughable given this company is supposedly the creator of a product that tells you things no one else will say. What a shame they don’t practice what they preach. But then, so many companies think ‘truth’ is optional.
So to the people at Carly …
Your product sucks.
Your service sucks.
Your system sucks.
And you suck.
Because as bad my car was hit, the damage is nowhere near as bad as the damage you’ve done to one of your paying customers. A paying customer who will not only never give you a penny ever again, but who has – like the petty little shit I am – found a way to teach Carly’s CEO, Mr Avid Avini, a lesson he will hopefully never forget.
Or should I say, a lesson he may never be able to stop.
Hey, he started it.
Cue: Evil Laugh.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Brand, Business, Comment, Communication Strategy, Creativity, Culture, Customer Service, Effectiveness, Food, Loyalty, Management, Marketing, Membership, Relationships, Relevance, Resonance, Respect, Strategy, Trust
So Kevin Chesters recently posted some work from the far distant past.
It was work that I adored at the time and even now, I feel is one of the best pieces of communication ever made.
EVER. MADE.
But it’s not NIKE. Or Apple. Or anything approaching ‘cultural cool’ … it’s for a supermarket.
Oh, but wait … there’s more.
Because it’s not a brand ad – though it does a ton for the brand – it’s a retail ad.
But instead of starbursts and shelf wobblers … it’s a masterclass in craft and smarts. Where the majestic charm and wry humour not only treats the audience with intelligence, but communicates price in a way you see value both in the product and the company selling it.
Regardless of the item.
Regardless of the audience ‘segment’.
Regardless of whether it’s selling food or their loyalty scheme.
It’s incredible and what’s more … it’s from the early 2000’s.
I think.
But despite being almost 20 years old, it’s still one of the best examples of a brand that knows who they are, knows who their audience is and knows the relationship they would like to have with their audience.
More than that, they know the problem they’re solving.
Not just in a general sense … but in terms of the potential barrier for each item.
In a world of wish-standard Nike knockoffs, this is an example of advertising not just communicating, but undeniably contributing to the growth, value and reputation of the company it represents.
When it wants to be – and when it’s allowed to be – this industry can be outstanding.
While we can’t control the standards other parties may demand, we can control what ours are.
Of course, in these ‘procurement-led times’ you could say ‘you get what you pay for’.
And I get that.
But watching the value and standards of what we do fall down a drain doesn’t seem a particularly good business approach.
Which is why I find myself repeating what an old boss of mine used to say to me.
“What happens next is up to us”.
He’s never been more right.
Filed under: A Bit Of Inspiration, Advertising, Apathy, Attitude & Aptitude, Brand Suicide, Business, Confidence, Context, Culture, Fake Attitude, Marketing, Membership, Planners Making A Complete Tit Of Themselves And Bless, Pretentious Rubbish, Revenge, Twitter
Over the last 12 months, one of the things I’ve had an almost adverse reaction to is twitter.
I can see Andy reading this – and I expect an email from him reinforcing this – and shouting:
“Now you know why I always called it twatter”
And he may … just may … be right.
I used to like twitter.
It had a similar feel to the early days of blogging.
Community. Supportive. Elevation of knowledge and debate.
But now …. well, it’s a cesspit of hate, ego and imposters.
Full of people on self-made pedestals claiming to be the next incarnation of Christ. Who believe they are better and smarter than the bastard love-triangle-child of Weiden, Edison and Ocasio-Cortez. Who are disturbingly confident in their claims of being more knowledgable about companies histories, operations and decision making than employees – or even founders – of those very companies. Or even the CIA.
And yet, when you look for any of the work these genius’ have actually made … what you tend to find is more tweets.
Tweets about what others are doing wrong.
Tweets about how they could do things better.
Tweets about how they know the answer to everything and beyond.
Tweets about how they want others to give them answers to questions that someone else is paying them to provide.
Tweets about how they claim ownership for business or societal behaviour change via articles that they had nothing to do with that talk about business or societal behaviour change.
Tweets about how their ego, arrogance, aggression, bitterness and dismissal of others know no bounds.
Tweets. Tweets. Tweets.
And this was before Elon Musk, the World’s comedy villain, overpaid for the bloody thing.
Of course not everyone is like this. There are still some amazing people on there who are generous and open with their comments and consideration … who can disagree without aspiring to demolish those who have a different point of view … however they’re increasingly becoming the minority, drowned out by wave after wave of hateful, spiteful, vicious commentary which – for the first time in my life – pushed me away for my mental health.
This was shocking to me for 3 reasons.
1. Having worked in this industry for so long, I have the thickest of thick skin.
2. I’m a social-media tart. Not just in terms of platforms I belong to, but in terms of ‘content’ I churn out.
3. No one was personally attacking or abusing me.
Basically, twitter has become exhausting to me.
A firehose of cliquey, self-congratulatory, pseudo-intellectual commentary that tries – and fails – to hide it is ego and insecurity shouting into an echo-chamber.
Personally this has devastated me.
I loved twitter – like I loved blogs – because I genuinely felt they helped me be become better at things I do or wanted to do.
It gave me a direct line to people I respected where I was able to listen, learn, interact, explore and debate.
Twitter wanted me to be better.
It wanted me to be exposed to new ideas, ideals and considerations.
But not now.
Now it’s like a digital version of The Hunger Games.
Destruction in 280 characters.
Words used as bombs and swords.
People elevating themselves by bringing others down … through verbal attacks, gaslighting or building a wall of imagined exclusivity between them and others, even if it only exists in the minds, ego and insecurity of those who post so often, you wonder how the hell they have time to do their actual job.
Anyway, the reason for all this is that I recently read a quote from Musk about what he thought Twitter was:
I couldn’t agree with him more.
In fact, I think he encapsulated why I have fallen out-of-love with his $44 billion indulgence.
Because mediums are neither rare nor well done.
Filed under: 2026, A Bit Of Inspiration, Aspiration, Attitude & Aptitude, Authenticity, Brand Suicide, Brilliant Marketing Ideas In History, Clients, Clothes, Comment, Community, Consultants, Context, Corporate Evil, Crap Marketing Ideas From History!, Creative Development, Creativity, Culture, Cunning, Devious Strategy, Disney, Effectiveness, Egovertising, Empathy, Honesty, Innovation, Luxury, Management, Marketing, Marketing Fail, Membership, Netflix, Perspective, Planners, Planning, Popularity, Process, Relationships, Relevance, Reputation, Research, Resonance, Respect, Social Divide, Social Media, Strategy, Stupid
Once upon a time, I was asked to help a client based in Thailand.
They were very successful – having made Thailand the most profitable market in the World for their particular brand.
Anyway, part of the project involved a workshop and part of that workshop was about identifying new variants for their product.
So far, so good.
Until I realized they weren’t looking at this to expand who could become a customer of theirs, but how to get existing customers to buy more of what they make.
Even that was OK, until it became apparent they believed their product was so loved, their customers would continually fill their shopping baskets with 3 or 4 different versions of the same product because they just liked the ability to consume it in more places at more times.
In short, they believed the more versions of their product they made, the more volume of products their customers would buy.
Every time.
Forget that people have a finite amount of money.
Forget that people have other bills, items, people to look after.
They believed, if you made it … people would just blindly buy.
It’s the same blinkered approach that some sales organizations have.
Where they believe if one salesman brings in a million dollars of revenue a year, hiring 11 more will mean they achieve 12 million dollars of revenue.
It’s both blinkered thinking and wishful thinking.
Or – as my father used to say – “the expansion of logic without logic”.
I say this because it feels companies are viewing the subscription model in a similar way.
Once upon a time, subscriptions were seen as the exciting new thing for business.
A new way to charge for your products and services … regardless that ‘direct debit’ payments had been around for years.
There were 3 key reasons why repositioning cost as a subscription was so appealing:
1 It lowered the barrier to entry, so it could appeal to more/new customers.
2 They knew that while customers ‘could’ cancel at any time, data showed most wouldn’t.
3 It could, in theory, allow them to charge more per month than their old annual fee.
And they were right, it proved to be a revelation … until it wasn’t.
Right now, everything is seemingly a subscription model.
Food.
Clothes.
Streaming.
Gym and health.
Car purchasing.
But the one that really is making me laugh, are phone apps.
It’s almost impossible to download anything without it being a subscription service.
And that would be OK, except the prices they want to charge are getting out of control.
I recently downloaded a recipe app that wanted $14.99 A WEEK. A FUCKING WEEK.
$60 a month just so I could send it healthy recipes I see on social media and have them all in one, easy-to-access place.
Hahahahahahahahahahahahahahaha.
Sure, it had some features that would make it more convenient than just putting it into a saved folder on instagram … but it sure-as-shit isn’t worth me paying more than it costs me for Netflix, Disney+ and Spotify PUT TOGETHER.
I appreciate everyone thinks their product is the best product.
I acknowledge it takes a lot of hard work and money to make a new product.
But the removal of any ‘human reality context’ – ie: how much money do people actually have available to spend, and the hierarchy of importance they place on the things they spend – is not just stupid, it destroys the potential of good ideas.
Of course, part of the reason for this is because of how tech investment works.
Basically investors want big returns, very fast … so this pushes developers to build economic models based on a ‘perfect scenario’ situations.
For perfect scenario, read: not real life.
So they show things like:
The economic value of the health industry.
The impact of social media on diet choices.
The rise of health-focused products and services.
And before you know it, they’ve extrapolated all this ‘data’ to come up with a price point of $60 per month and said it not only offers good value, but will generate huge returns on the investment in collapsed time.
Except …
+ All this is theory because they haven’t talked to anyone who would actually use it.
+ They probably haven’t identified who they need to use it beyond ‘health seekers’.
+ And they absolutely haven’t understood it costs a lot of money to be healthy and so an additional $60 subscription for the average person is a cost too far … especially when things they use ALL THE TIME – like Netflix [which they already think is too expensive] – is a quarter of that cost FOR THE MONTH.
I get no one likes to hear problems.
I appreciate anyone can find faults if they really want to.
But being ‘objective’ is not about killing ideas – when done right – it’s about enabling them to thrive, which is why I hope business stops looking at audiences in ‘the zoo’ and starts respecting them in ‘the jungle’ … because not only will it mean good ideas stand more chance of becoming good business, it also means people will have more access to things that could actually help them, without it destroying them in other ways.
As perfectly expressed by Clint, the founder of Corteiz …