Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Ambition, America, Amsterdam, Asia, Attitude & Aptitude, Auckland, Australia, Bands, Billionaire, Birkenhead, Bonnie, Campaign Magazine, Canada, Career, China, Colenso, Colleagues, Comment, Context, Corporate Evil, Creativity, Culture, Dog, Dream Small, Easter, Empathy, England, Experience, Family, Fashion, Fatherhood, Hong Kong, Japan, Jill, LaLaLand, London, Management, Martin Weigel, Metallica, Michael Jordan, Miley, Mr Ji, Mum, Mum & Dad, Music, My Fatherhood, New Zealand, Nike, Otis, Paul, Paula, R/GA, Relationships, Rockstar Games, Rosie, Shanghai, Singapore, Sunshine, Sydney, The Kennedys, The Kennedys Shanghai, UK, Virgin Atlantic, WeigelCampbell, Wieden+Kennedy
I have written before that apart from my friend Paul, I owe almost everything in my life to the fact I left the UK and went on an adventure.
Without that, I would not have met my wife … would not have had my son … would not have had my pets … would not be working with rock stars … would not have had all the life experiences and adventures I’ve been fortunate to enjoy and almost certainly would not have the career I currently enjoy.
That’s pretty huge when you think about it and while there’s a whole list of people I need to thank for making it all possible, one of them is an old boss.
Who was a prick.
I had a rather complex relationship with this individual.
Because while they were pompous, petty, condescending and rude, they were also smart, knowledgable and experienced.
On top of that, they gave me a shot on a couple of projects that they probably shouldn’t have. I should point out that wasn’t because they necessarily believed in me – it was more there was no one else to do it – but I appreciated it all the same.
Anyway, when I decided to leave – to go explore opportunities in another country – they were pretty pissed off with me.
While I’d love to say it was because they didn’t want me to go, the reality was they were frustrated I was leaving after they’d agreed to give me a payrise.
That this ‘rise’ was still below market rate and they’d fucked me around for literally 2 years, seemed to have completely slipped their mind … which is maybe why on the day I left, they thought it would be ‘funny’ to write the following comment in my leaving card.
“You’ll be back. Come crawling”.
I remember watching him going around telling people what he had written, laughing hilariously at his own ‘joke’ and while I didn’t take it too much to heart – because everyone knew he was a bit of a prick – it still hurt.
Little did I know then, how those 5 little words would play such an pivotal role in how my career would turn out.
You see, when I ended up in this other country, I initially found it very difficult.
Not just because I didn’t have friends, contacts or a job … but because my Dad was very ill back in the UK.
In all honesty, the temptation to go back was huge but there were 2 reasons I stuck it out.
1. I wanted to show my gratitude to my parents for supporting and encouraging me to go, despite them going through a terribly tough time because of my Dad’s major stroke.
2. Those 5 little words.
While I’d like to think the former was the biggest motivator, I fear it may have been the latter.
That’s pretty pathetic isn’t it … especially as I could have gone back without having to go back to that old job.
But I wasn’t going to let him have the satisfaction directly or indirectly.
And so I persevered.
Pushed, prodded, walked the streets, did shitty, temporary roles … anything that kept me from gaving to go back with my tail betweeen my legs.
And it everntually worked out.
Not because of any talent I did or did not have, but because of my perseverence.
And willingness to take any bullshit salary … hahaha.
But for me, getting a break was my main objective … because while I knew I was not the smartest strategst, I knew my work ethic meant I could out-work most.
Now don’t get me wrong, I appreciate that is a toxic trait – but it is my trait – and back then, it was a way for me to prove my worth to agencies/clients who didn’t have to give me a chance or keep me on board.
Of course, over the years, my motivation for continuing to explore the possibilities of the World and my career have evolved.
These days it is far more about wanting to feel I’d be making my parents proud than it is me reacting to 5 little words from a toxic, little manager.
But I also have to acknowledge that without that persons toxic motivation, it is unlikely I would be in the situtation I currently enjoy.
So thank you AC … you were a strange little man, but for all the fucked up shit you did – and there was plenty – you did one thing right, even if it was wrong.
And while I doubt you even remember me – let alone care what I’ve done – it doesn’t matter.
Because I didn’t come back and didn’t come crawling and so for that, I won, so there.
It’s Easter long-weekend that then leads into a big week for me/Colenso – from us hosting Fergus and his OnStrategy podcast to me saying goodbye [for the second time] to someone who is very special to me … so have a great weekend, overeat Chocolate and Hot Cross Buns and I’ll see you Tuesday.
Till then, this is for you AC.
With thanks.
Filed under: A Bit Of Inspiration, Advertising, Ambition, Aspiration, Attitude & Aptitude, Auckland, Brand Suicide, Brands, Cars, China, Communication Strategy, Context, Creative Development, Creativity, Culture, Egovertising, Environment, Italy, Leadership, Management, Marketing, Marketing Fail, Money, Positioning, Premium, Shanghai, Wieden+Kennedy
On one of my daily walks, I passed this …
For those who don’t know what the car is, it’s a Lotus.
Now once upon a time, this was a car brand whose name was synonymous with power, status, style and flair.
A marque of British engineering excellence.
However, for a whole host of reasons, it has fallen from the highs of being James Bond car of choice [The Spy Who Loved Me], to now being a small player in the Chinese conglomerate, Geely’s, staple of brands.
That said, if anyone is going to help it rise again – it’s them.
The reality is the Chinese car industry is incredible.
Innovative. Progressive. High standards and high quality.
This is not by accident, but design …
The Chinese Government see the car industry – specifically the electric car industry – as not only the pathway to securing China’s next chapter of China’s economic power, but also a way to reinvent how the World see’s China.
That and a powerful way to help address the environmental concerns of the country … which, despite what many Western nations like to say, has been a priority of China for a long time, which helps explain why they have been the biggest investor in green tech for years.
Anyway, all it takes is a notional look at the vast range of brands and models made by Chinese manufacturers and you’ll see how companies like Tesla are nowhere near as innovative as their Chinese competition – acknowledging, Musk’s mob are still innovative.
For example, because BYD makes the batteries that power their cars, it has enabled them to innovate in ways companies who have to buy batteries from other companies cannot hope to compete with … for example their new 5 minute ‘zero to full battery’ that they’ve just announced. Or you could look at Nio who have created a system where someone can drive their car into a change station – located across China – and have their low battery automatically changed for a full one in a matter of minutes.
Add to this that Chinese brands can offer their cars at prices that are often a fraction of the price of their inferior, Western counterparts – thanks to the scale they serve and the way they organize their operations – and the category is far more innovative than certain people would like to admit. [Or at least they could before Trump introduced his insane tariff ‘policy’]
I say all this because when I saw that Lotus – or should I say, Lamborghini Urus wannabe – I couldn’t help but feel that for all the innovation of Chinese car manufacturing, they are making a major mistake with how they are approaching the marketing of this car.
Sure it looks pretty good inside and out.
And sure, Chinese manufactured electric vehicles represent incredible value-for-money – at least in comparison to their Western equivalent counterparts – but I am not sure if painting ‘0% interest’ on the side is the best move for what they are trying to do.
Sure, they have to let people know about it.
Sure, 0% interest is a great selling point, especially in these financially challenging times.
But not only is the car still the equivalent of US$180,000 – which, by anyone’s standards, is a fuck-load of money … driving around with that message on the side basically is saying, “this is a car for people who want to look rich, but aren’t”.
Yes, I know rich people get rich by not spending money so 0% may be initially attractive, but this car isn’t designed for them.
If you’re truly rich, you’ll likely buy a Lamborghini or Ferrari … a brand synonymous for its craft, heritage and performance.
No, this car is aimed at the people who want to look the part without waiting or doing things to actually be the part.
The Andrew Tate brigade … the people who never want to be seen to be making ‘financially responsible’ decisions.
Not because they want to be broke, but because they don’t want to look like they have to worry about the money.
For them, life is all bravado, attitude and overt acts of power …
But what this smacks of is a brand who either doesn’t know who its audience is or doesn’t want to admit who they really are.
We had a similar situation at Wieden when we were working with Alfa Romeo in China.
We got fired when instead of reaffirming who they said their audience was, we told them who they really were.
They didn’t like that at all.
For them, they wanted to be driven by the young, rich and successful who were bursting with flair, style and a glamourous life. So you can imagine how they felt when we told them no one knew who they were and their biggest opportunity was to appeal to the ‘wannabe’s and fakers’ … individuals without the time, money or patience to do the right thing, especially when the illusion of it was available to them at a much lower price.
Of course we weren’t going to overtly position the brand that way, but it did mean our approach was going to attract those who chose to live that way.
Or it would have if they hadn’t dismissed us.
Similar to how the people of China went on to dismiss Alfa Romeo.
Which is a good reminder that in these days of increased competition, the biggest threat isn’t who you face … but the ego you’re constraining yourself by.
Filed under: Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Awards, BBH, Colenso, Comment, Creative Development, Creativity, Culture, Wieden+Kennedy
I have a funny relationship with awards.
Of course they’re wonderful to have, but too many agencies do all they can to abuse the system to get them.
Not just with scam – which are, at least, more easy to spot these days … but in the way they lobby for them.
Over the years I’ve seen some pretty big titles handed out to agencies who, quite frankly, make you wonder how-the-hell they got them.
Of course, that sounds like sour grapes … but awards are only as good as the standards they represent and when they become a symbol of ‘investment’, then they end up undermining the industry, rather than celebrating it.
Now adland is not the only place that does this.
The Oscars has a long reputation of doing this. In fact, this years best movie Oscar winner – Anora – recently admitted spending 3 times the amount on award lobbying as they did on making the actual movie.
As I said, awards are great and it’s always better to get them than not.
But to properly count, they need to be a byproduct of the work you do rather than the focus of the work or it all ends up backfiring on you.
Maybe not immediately, but eventually.
We’ve all seen people/agencies who win big then, seemingly disappear without a trace.
Of course, sometimes that is simply a byproduct of changing circumstances and situations.
Or maybe changes in the tastes and priorities of the industry as a whole.
Or just a shift in career, client or agency leadership.
There are loads of reasons, but sometimes it’s because someone deliberately played the system and then either got found out or couldn’t repeat it when forced to play under ‘real rules’ and ‘real scrutiny’.
It’s why I feel consistency is something the industry needs to respect more.
Of course, it’s exciting when the unexpected and unknown comes out of seemingly nowhere – I bloody love that – but it’s also important we acknowledge those who play to the highest standards for the longest time.
As the old maxim goes, ‘it’s easier to get to the top than to stay there’ … which is why I think Wieden don’t get as much respect as they deserve.
Sure, they get a lot of love … but to be that consistent is an incredible feat.
Something that reinforces more than just their creative credentials … but their leadership, hiring practices and clients too.
Same with Colenso.
We have so many awards, we have got to a point where we don’t even unpack them.
But the reality is Colenso has been around for 50+ years … through countless leadership teams and creative talent … and yet they still play at the top of the game.
Not just in NZ, but globally.
So, while everyone here today probably likes to think it’s all down to us, the reality is we’re just responsible for keeping Colenso’s creative ambitions moving forward … because while we undoubtedly play an important role here, Colenso has been doing it for longer than over 50% of the agency has been alive, which means our success is down to far more than who is there today, but who the place has always been.
The values, beliefs, standards and ways that creates the conditions for us to play.
Stuff set by the founders that has now morphed into something bigger than any one person, process or award.
Stuff that permeates the walls, water and air we’re exposed to each day.
That seeps into everyone and anyone who enters the building.
And while I appreciate that sounds like a load of hippy shit bollocks … the truth of it is demonstrated through the work we deliver and Colenso – like a few others – do it year after year after year.
That doesn’t mean we don’t make mistakes.
That doesn’t mean ever take it for granted.
But it does mean we know who we are and what we’re expected to do.
Of course some will question that.
They’ll claim it’s all down to a particular client.
Or a specific relationship or connection.
Or how much is spent on award submissions.
I heard the same thing when I was at Wieden and I bet the same thing was said at places like BBH in their prime.
And while that approach can work, it won’t over decades. To keep doing that, you need to produce the goods … which is why in a world of big talking, I love the agencies who express their words through the work they create.
And the awards they receive.
Because at the end of the day, awards matter.
Not just to serve your ego. But to push us and the industry forward.
Other agencies. Other Clients. Young talent. Old dogs.
They help open eyes and doors to what can be achieved when you push, craft and have a bit of luck.
It’s not easy, but it’s worth it … especially when you’re an agency based on the other side of the planet, like us, because then awards help clients around the World see working with us as an act of smartness rather than stupidity.
But here’s the key thing …
Awards only count if they’re achieved the right way … for the right reasons … for the everyday clients and their needs … and achieved over decades rather than one off days. Not simply because that’s the right thing to do, but because that’s the criteria good clients use to see if you’re full of shit or not. Because where some clients can get hoodwinked by the glitz of occasional fame, the good ones judge you by the consistency of your creativity.
At a time where consistency can be seen as boring, it’s time the industry appreciate just what it takes for someone to keep being great.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Collaboration, Colleagues, Communication Strategy, Confidence, Creativity, Culture, Effectiveness, Empathy, Equality, Fake Attitude, Fear, Harmony, Honesty, Loyalty, Management, Marketing, Marketing Fail, Music, Relationships, Reputation, Resonance, Respect, Trust
Following on from yesterday’s post, this is about the value of transparency.
Years ago, I wrote a post about a [then] new Police interrogation technique, which basically centered around empathetic transparency.
In essence, rather than use traditional tactics such as intimidation or ‘half-truths’ to obtain the information they wanted, they found transparency – without judgment – achieved much more positive results.
So, for example if someone asked if their actions were going to result in jail time, rather than give them the impression they will be OK if they hand over the information they want, they simply respond with the following:
“It is highly likely you will, but I will ensure the authorities are made aware of how you have helped us in this investigation”.
And then they actually ensure the authorities are made aware of how that person has helped in the investigation.
OK, it’s obviously more nuanced and complex than that … but the heart of this approach is the acknowledgement that people react more positively to truth than harmony.
And yet, despite this, harmony prevails in our lives.
+ We’ll keep your resume on file.
+ We’ll work with you in the future.
+ We like being pushed and challenged.
+ We will issue the payment this week.
+ We will introduce you to other companies.
There’s so many of these ‘daily’ statements of harmony going on in every office and company around the World … and while most are doing it because they want to avoid disappointing or hurting the other party, the problem is when it’s not true, it ends up creating bigger issues because people find out and then resentment cultivates and trust gets destroyed.
It’s why one of the greatest lessons I have ever learned came from the wonderful LTA of Wieden+Kennedy.
He said, “transparency is one of the greatest gifts you can ever give a client”.
That doesn’t mean you are a rude or selfish prick.
Nor does it mean you can act like a sledgehammer.
But it does mean you respect the other person enough to tell them the realities of the situation rather than the fantasy of it.
Not because you want to upset them or hurt them, but because you want to empower them …
To know where they stand.
To enable them to choose what to do next.
To own their situation rather than be owned by it.
And while you may all think this is just basic common-sense, in this age of toxic positivity it’s a pretty radical approach to commercial relationships.
But then, a lot of what we call relationships, aren’t these days are they?
More marriages of financial or outsourcing convenience.
Which may explain – as I wrote a few months ago – why one of my clients is so successful.
Because while relationships are at the heart of his business, not only does he understand they need to be mutually beneficial to encourage longevity, they need to be more than just convenience to be worthy of that label.
Put simply, relationships are built, not bought.
And the foundations of the best ones are always truth over harmony.
Filed under: Advertising, Agency Culture, Aspiration, Attitude & Aptitude, Auckland, Bassot, Career, China, Colenso, Colleagues, Comment, Contribution, Creative Development, Creativity, Culture, Effectiveness, Emotion, Empathy, England, Experience, Friendship, London, Management, Planners, Planning, R/GA, Wieden+Kennedy
I have always taken hiring people very seriously.
For me, it’s more than professional … it’s personal.
A sense of responsibility to help whoever comes on board discover who they can become, rather than just do the job that needs to be done.
Part of this is because – as I’ve written many times – I believe my role is to ensure than when they leave [as all people eventually do] they go to a job they never thought they could get.
Where they’re hired for who they are, not just what they do.
For what they’ve made, rather than just what they know.
For how they see the world, not just for how they do their job.
And how do I do that?
By helping create the conditions and the opportunities for them to be great.
That’s it.
My attitude is that the talent is already inside of them – otherwise they wouldn’t be hired in the first place – and my job is to help them see it, believe it and do things with it.
That said, talent is only half the equation … the other is character.
Who they are.
How they act.
How they interact.
As I’ve also written before, I believe in having a gang rather than a department.
A team full of different experiences, mindsets, backgrounds and ideas … but united through their values, standards and love of the work.
Because of that, it is important that anyone who joins has the character to add to the identity of the team rather than just duplicate it.
Or said another way: they need to be someone people enjoy being in a room with, even when we’re discussing, debating and arguing.
Which we do, a lot.
I suppose this is why I feel such a genuine sense of gratitude when someone agrees to be part of our team.
For me, it’s a big demonstration of faith in me/us and I don’t take lightly … which is why the only thing that beats it is when someone agrees to join me for a second time – even though I then worry about their sanity.
What is this all about?
Well, it’s a very convoluted way to write about Martin Bassot.
Back in 2017, I worked with Martin at R/GA London.
In fact, he was the very first person there to tell me to “fuck off”.
I should point out he didn’t say it aggressively, more a response to some cheeky-shit thing I probably did/said, but the moment he said it, I was in ‘HR appropriate’ love.
I know that makes me sound slightly unhinged, but it meant he was comfortable enough with me that we could debate freely and never let it get personal … and that’s a big thing for me.
But it only got better … because over the following months, I got to see someone with real talent and character … someone who could make a real difference to the ideas and craft, which is why I was both proud and sad when he told me he was off to join my ‘other family’, W+K London.
Zoom forward a few years and I’m in New Zealand at Colenso and rang him up.
“Hey …” I said, “… you know how you talked about always wanting to live overseas, how about coming to NZ?”
There was a pause before he replied, “I was thinking somewhere more like Amsterdam”
But he still came.
Uprooted his – and his partners life – to come to the other side of the World.
For me.
Well, not FOR me, but also not excluding me.
And he has been brilliant. Even better than I knew he would be … and I knew he’d be great.
He developed into a really great number 2 for me … helping lead some really great work, develop some really great people in the team and help achieve some really great results for the clients we work with.
I use the past tense because after 2½ years, he is going home. Again.
I was tempted to use the same post I wrote about him last time he left me, but he deserves more than that. Probably. At a push.
In all seriousness – and without wishing to sound an old, old bastard – I am very proud of him.
What he’s done.
How he’s done it.
And most importantly, who he is.
He’s left an indelible mark on the team, the agency and the work.
And in the time he’s been here, we’ve hopefully done the same for him because he leaves with memories, experience, fans, work, Cannes Grand Prix’s, LBB Immortal Awards and Agency of the Year titles and a lot of empty crisp packets.
And I mean, A LOT of empty crisp packets.
So all in all, it’s not a bad set of achievements for little over two years.
Back when I pitched the idea of NZ to him, I said “Come for an adventure and go back better and more experienced than you’d be if you stayed in London”.
I think it’s fair to say we both did what we hoped and promised each other.
And while I’m obviously sad he’s going, I’m very excited about his next adventure.
The agency who has hired him – and there were many who wanted to – are very lucky, but they’re also very smart … because they saw him for who he is today rather than who he was 2+ years ago. What that means is they not only took the time to properly understand who he is and what he can – and wants – to do, they shaped the role to enable it rather than just hire him and then ask him to fit in with what they have.
For someone who will always deeply care about Martin, it makes me very happy that is the environment he’s heading into.
Doesn’t mean it will be easy.
Doesn’t mean he won’t have to work fucking hard.
But it does mean he’s been set up to win not just to fit in.
I suppose the best compliment I can give Martin is this.
Despite working together twice before, I really hope I get to work with him again.
Even if next time, it’s far more likely I’ll be working for him rather than the other way around.
But even then it would be a pleasure.
So thank you Martin, for everything.
At the end of the day, the best thing you can hope you can do in a job is make a difference and you did that and some. [Though I must admit, one of the things I’ll remember most about your time here is the lunch we had in some weird Chinese restaurant in the middle of Canada, as we listened to Forest beat Palace in the last minute. That and Colenzob-do, of course]
So know you’re going to be missed, respected and always adored.
And with that, it just leaves me to say, fuck off Martin.
Said with love. Always and forever.
[There’s no more posts for over a week, not just because I need to get over Martin’s departure, but it’s a holiday and then I’m off to China … so see you in a week and please pray with me that Martin’s plane home gets delayed for about 12 more months, haha.]