Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Brand, Brand Suicide, Colenso, Colleagues, Context, Culture, Dad, Distinction, Dysgraphia, Effectiveness, Emotion, Empathy, Equality, Fatherhood, Football, Jill, Leadership, London, Loyalty, Management, Marketing, My Fatherhood, Nottingham Forest, Otis, Parents, Perspective, Police, Relevance, Resonance, Respect
I hope I’m a decent leader.
While I know there will be some people I’ve worked with, who definitely won’t hold that view … I hope the majority do.
Because – believe it or not – I try hard to be.
Sure, I make some mistakes.
And I can definitely be a pain in the ass.
But I am committed and invested in being the best boss I can be.
I consider myself fortunate because over the years, I’ve had incredible ‘teachers’.
From my parents to mentors to some old bosses … and of course, a few who were so shite, they taught me what not to do, haha.
And while there are many things I believe, adopt and hold dear, one of the most important is: always back your team in public and resolve disputes in private.
It sounds obvious … and it is … but it’s not always followed.
I’ve heard some shocking examples on Corporate Gaslighting … stuff that doesn’t just sound vicious, but the act of megalomaniacs.
But in terms of backing the team, there were few better than football manager legends, Brian Clough and Sir Alex Ferguson.
Yes, I accept they may have had some usual ways of doing this – and demonstrating this – but players knew that unless something exceptionally terrible had happened, their managers would always back them should they face public or managerial scrutiny.
Of course, there was a cost for this …
A cost that was simple but exhaustive.
And it was that the gift of being backed was reciprocated with dedication, focus and effort.
And that – to me – is key.
It’s OK to make mistakes.
It’s alright to sometimes mess things up.
But it can’t be because you were lazy or distracted.
I’ve said it many times, but I believe my job is to ensure that when someone in my team leaves, as they all will at some point, they go because they have a better job than they ever could have imagined.
Chosen for who they are, not just what they do.
Known for what they’ve created, not how well they’re known.
Chased for what they’ve changed, not what they maintained.
OK, there are some exceptions to that – mainly personal reasons, like love or a chance to chase something they’ve always wanted – but I believe I have a responsibility to them to help develop their natural talent, find and release their distinct strategic voice and move things out the way so they can create the most interesting shit of their lives.
It’s why my absolute worst scenario is someone leaving for a sideways move.
Oh my god, I would honestly feel I’d failed them.
And that’s why I place so much importance in backing them and showing my belief in them.
That doesn’t mean it’s blind faith.
We have very honest conversations a lot.
From gentle chats to bi-annual check-in/reviews … but they’re in private and focused on being through the lens of me wanting them to win.
Whether I achieve this is something only they can say. I hope most would agree with it [even those when we’ve parted ways] but if not, then I can assure them I’m working harder to be better.
The reason I say all this is because I saw something recently that I thought was a perfect example of backing the team.
It’s from the British Police.
Now they are getting a lot of stick at the moment. A lot totally deserved.
But this time it’s not them trying to justify an indefensible act … it’s something that resonated with me, because of Otis’ dysgraphia.
It was this.
The British Police – or maybe it’s all Police these days – have a bad reputation.
It’s manifested in mistrust and a lack of people wanting to sign up.
And while I fully appreciate they have a tough job and want to get better [as we saw with West Midland’s Police hiring my mate, Kay, to be their ‘artist in residence’ to better understand and connect to youth culture] … it’s acts like this that are more likely to help the public see the human side of the force as well as the compassionate side.
Anyone who runs a team knows it can be a painful job.
Some days it can feel more like being a cat-litter tray.
But when they know you’ll back them, they’ll back you with their talent, focus and commitment.
Well done Carlisle Police … we need more backing of people with neuro-diversity. Because the more we back those who are different, the more they will show the difference they can make.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, China, Colleagues, Communication Strategy, Content, Context, Craft, Creative Development, Creativity, Culture, Customer Service, Differentiation, Emotion, Empathy, Experience, Food, Happiness, Honesty, Imagination, Innovation, Italy, Leadership, Love, Loyalty, Management, Marketing, Mischief, Packaging, Resonance, Singapore, Social Divide, Standards, Strategy, Viz, Wieden+Kennedy
In the UK there was an adult comic called Viz.
It was filthy, hilarious and – for a long time – very successful.
And while they had many ‘star’ characters … from Sid the Sexist to errrrm, The Fat Slags … my favourite part of the magazine were the publishing company details.
Tucked at the bottom of a page, in extra small font, were a list of the people behind the magazine. Most people wouldn’t even see it, let alone read it … but if you did, you found magic in that small print.
Mischief. Personality. Information.
Nothing told you how much this was a labour of love for the people behind the magazine than their dedication to instilling their personality into every nook and cranny they could find … whether people would see it or not.
Brilliant stuff.
I say this because I saw a label a friend had put on a product they were selling at their shop.
Ai Ming was a planner in my team at Wieden+Kennedy.
She was very good … but decided one day, it was time for a change and so she went back to Singapore to open a Cheese Shop.
I know … sounds a bit random … but wait, it get’s better.
You see Ai Ming had an idea.
A way to combine her love of cheese and travel and be paid for it.
So she started The Cheese Ark … a cheese shop in Singapore, dedicated to selling cheeses from small, independent makers across Europe.
Oh but that’s nowhere near the end of the story …
So when she left Wieden – and before she returned to Singapore – Ai Ming went to work on a small farm in Italy for a few months. [I think]
While there, she discovered how amazing cheese tasted when it was made by people who loved and nurtured their product.
To her, it was a whole new world of taste and made every other cheese she had tried, feel unworthy of being labelled as such.
But she also learned something else …
You see she discovered many of these small, independent cheese makers were in danger of going under, because they didn’t have a way to compete with the big boys.
Said another way … this incredible tasting cheese could become obsolete.
So rather be sad, she decided to do something about it.
Enter The Cheese Ark … a shop that only sells cheese that originates from these small independent farms. A shop that is one of the only places in the World where you can get your hands on this incredible produce. A shop that charges enormous amounts of money to own a piece of their incredible cheese … not simply so you can have your taste buds tingled in ways you could never imagine … not simply because it allows you to show off to your friends about your good taste and status … not simply because it pays for Ai Ming’s travel, shop, employees and profit … but because by buying so much from each of these small farms across Europe, she can ensure that these small, independent cheese farms not only survive, but thrive.
Hence it’s called ‘The Cheese Ark’ … because its literally saving the lives of cheese.
How fucking incredible is that?
But Ai Ming is not just a creative business thinker, she’s full of personality and passion … which leads me to the point of this post.
You see I recently saw something that reminded me of those Viz publishing details I loved.
Something that communicated more than just the necessary details.
It was this …
How good is that?
I bloody love it.
A notice on a packet of cheese that’s more interesting, engaging, compelling and charming than 99% of ads – or any marketing material – out there.
Sure, not many people will see it.
Most may actively choose to ignore it.
But for those who do, they’re not just rewarded with the thrill of discovering something as enjoyable as the product inside it, they know they’re dealing with someone who really cares about what they do.
And they do. Because what Ai Ming has created is the Noah’s Ark of Cheese.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, Communication Strategy, Creative Development, Creativity, Culture, Nike, Sport
My 8 year old, Otis, loves Rubik’s Cubes.
LOVES THEM.
Not only that, he’s bloody good at them.
To give you an idea of how good, take a look at this …
I know he’s my son, but that’s pretty amazing.
Hell, even when he shows me how to do it – move by move – I fail, and yet he can do it blindfolded!!!
Now it’s not just him that loves cubing, it’s back in a big way. A whole subculture that is thriving and evolving.
From Youtube influencers like Cubehead – with almost a million followers on Youtube – to more types of cubes than you could ever imagine.
From heat activated.
To shape-shifting.
To digital screens.
To a whole host of customisable cubes in different sizes and shapes to increase performance for competitions … competitions, that are literally being held in every country around the world.
Hell, even Nike have just released a shoe in cube colours to connect to its growth.
This last point is particularly interesting to me because I see more and more sports brands moving away from ‘competition’ to promote participation in an attempt to connect to a generation who are walking away from physical sports.
Except they’re missing the point …
You see recently I took Otis to a speed-cubing completion in Auckland.
It was packed. Full of kids, parents and adults … all messing with cubes at different standards and speeds.
But while they were all supportive and encouraging to everyone around them, be under no mistake they were competitive. More than that, they wanted to be more competitive.
And here’s what the sports brands are getting wrong.
Kids aren’t afraid of competition, they just want to beat their own limits rather than loudly and publiclly trash someone else’s.
Of course there’s exceptions.
Of course there’s contexts and situations.
But they be in a much better position if they stopped promoting passive participation and got back to what they were always about … just understood the best victory is when you out-compete yourself.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Apathy, Attitude & Aptitude, Brand Suicide, Consultants, Context, Creative Development, Creativity, Culture, Marketing, Marketing Fail
Once upon a time, there was an ad for John West – a canned food company – that said:
“It’s the fish that John West rejects that makes John West the best”.
And at our recent talk at Cannes, I quoted this from the brilliant Janis Joplin.
And yet, when I look at my industry – an industry that is quick to call out the failings of clients – we’re not really living up to that.
Now of course I appreciate we are in economically challenging times.
And I also appreciate money makes the World go round.
But the decline of our industries power and influence was going on long before this and one of the reasons was because we chased money more than standards.
Or said another way, we sold the value of creativity and cultural understanding for the illusion of importance and association.
On one hand I get it …
As an industry, we have always been paid a fraction of what some others have got, despite – arguably – doing a lot more, or at the very least, the same amount.
But our desire to be seen as a ‘corporate insider’ has destroyed our value as a ‘corporate outsider’.
Where we have the clarity to see where society is going and what they’re valuing. Where we have the objectivity to understand what are the real issues, not what companies wish them to be. Where we have the creativity to know how to connect to people in ways they may actually give a shit about.
But more and more, we are walking away from this.
Complicity is valued more than questions.
Acquiescence is valued more than a point of view.
Toxic positivity is valued more than honesty and transparency.
Now don’t get me wrong, there’s a reason for all this …
Some of our own making, some of clients making.
But for all our talk of believing in creativity … how many really are demonstrating it?
What makes it worse is the creative talent out there is arguably better than at any point in our history.
And that’s why this is not some ‘rose-tinted-looking-backwards’ bullshit – especially as there was a whole host of shit that went on back then – this is a ‘what the hell do we value’ rant.
Once upon a time I was having a bit of a hard time at work.
A lot of it was because of the issues I’ve just written.
I went home and told Jill what was going on and what I was being told when I asked questions … to which she said something that has stuck with me.
“There’s always a reason why they’re not going to do something”.
She was right.
She still is.
Despite being in the incredibly fortunate position to work with highly successful creative people who reside outside of this industry, I still love this industry.
More than that, I still believe in what this industry can do and create.
Hell, it has given me a life that is beyond anything I could have ever imagined for myself.
In fact, almost everything that is in my life is because of what
But right now it seems we’re better at talking good things than doing good things.
And so when things get worse – not just for us, but those who use/dictate to us – we better not complain about who is eating our lunch, because quite frankly, we are doing it, and have been doing it, to ourselves.
Making decisions of convenience not of standards and excitement.
A circle jerk of blinkered and blind complicity.
The good news not everyone is like this.
The even better news is it’s not too late for us all to change.
But the muscle memory may be too old for some to remember. Or worse, care.
Don’t let the financial crisis be another excuse for apathy. That didn’t get us in this mess.
We did.
We all did.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Audi, Authenticity, Brand, Communication Strategy, Corporate Evil, Culture, Honesty, Luxury, Management, Mediocrity, Metallica, Packaging, Premium, Resonance, Respect, Standards, Status, Strategy
A lot of luxury brands, invite a lot of mocking.
It might be what they make.
It might be the prices they charge.
It might be the way they look at the world.
But whatever your opinion, at least they commit.
Walk into a proper high-end luxury brand and you see high-end standards and experience.
Everywhere.
[The Netflix series ‘7 Day’s’ perfectly demonstrates this, as I wrote about here]
Innovation. Craft. Details. Service. Packaging. Training.
You might not like it.
You might not value it.
But you can’t say they’re not committed to it.
Now compare that to companies that like to position themselves as ‘premium’.
Sure, some live up to it … but my god, most don’t.
The only premium-ness is often only in their pricing and ego.
Big talking to the public, short-changing everywhere else around them.
Now I get you have to look after the pennies in business, but when you claim to be premium – it should mean you recognize the value of premium standards and service in those around you and with you. And if you don’t – or you don’t think the people you are dealing with offer that – then why the fuck are you dealing with them?
I’ve written about this before, but once-upon-a-time I was asked to work on a freelance project for a high-end German brand.
I submitted my estimate to which I was met with the following reply:
“Your fee is higher than other partners we use, please lower it”.
That was it. Not even an indication of the costs they were comparing me too.
Now while I value what I do, the costs weren’t excessive.
Infact they were a fraction of the cost of one of their lowest priced products.
But more than that, I’d agreed my fees with the CMO before I submitted them to procurement, so I thought., ‘fuck this’ and wrote the following response.
“Your products are higher priced than other brands I could choose, please lower it”.
I know … it was cheeky, but I just thought they were incredibly arrogant in their attitude, especially in the way they wanted to undermine my experience.
And guess what, almost immediately they replied with,
“We accept your rate and look forward to working with you” … which is the exact moment I saw through the hype.
Brands who value quality don’t benchmark costs against the lowest market rates.
I get it’s a negotiation tactic, but it also reveals their hypocrisy and insecurity.
It’s why my experience with Metallica was so shocking … despite the fact what they do and value all makes total sense but the way most business operates means it felt so bizarre.
Actually, Metallica are a great example of a brand that values who they are.
Everything they do is focused on respecting the quality of what they do.
For example, to make sure their vinyl is always of the highest quality – they bought the best vinyl printing press company in the world.
Same with their live shows …
To ensure their sound is of the highest quality, they had the highest-quality live speaker system in the world built.
Rather than approach investments in terms of ‘what can we get away with’, their attitude is to put highest quality first … which is why they buy stuff rather than lease it because not only does it ensure their creativity is given the highest possible quality [rather than the best they can get away with] it ensures they always have priority access to it. And when they don’t need to use it, they get people like me to work out how to make it pay for itself, which often ends up leasing it to other bands who don’t have the same needs/standards or values as them.
Metallica understand standards better than most brands.
But then they understand who they are better than most brands.
Which is why everything they do is focus up to the quality not down to the price.
That’s a proper premium brand … one who makes decisions that reflects who they are not who they are pretending to be.
Christ, I recently saw a rep from a coffee brand get into their gold Audi.
It stood out to me because it was a errrrrm, gold Audi.
And while some may look at it and say,
“If they drove a Prius, maybe their coffee prices were lower”
… not only are they unlikely to be people who buy their coffee, they are also unlikely to care about the difference of coffee.
That’s not a diss … I like Nescafe with Coffee Mate … but it also doesn’t mean that my taste is reflective of everyone else’s either.
Whether true or not, my impression of a brand giving their rep this choice of car was they had a different perspective on standards. Rather than give their reps the lowest priced car they could get away with, they found the most efficient car of the standards they live and operate in.
Of course many may slate or disagree with me for this view …
I also appreciate some may find their choice a reflection of their pretentiousness, which they find fucking annoying.
And in some way I agree with them.
However I feel a lot better about pretentious assholes when that’s who they actually are rather than those who do it to look like they’re premium when everything else highlights they’re anything but.
Commitment costs.
You might not want to pay it … you might not understand the reasoning for it … but at least you’re dealing with people who believe it rather than those who are exploiting you for it.