Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, China, Colleagues, Content, Context, Creative Development, Creativity, Culture, Distinction, Diversity, Emotion, Empathy, HHCL, Management, Marketing, Marketing Fail, Mum & Dad, Perspective, Planners, Planners Making A Complete Tit Of Themselves And Bless, Planning, Point Of View, Police, Professionalism, Relationships, Relevance, Resonance, Strategy, Stubborness, Truth, Wieden+Kennedy
When I started in this business, 10,000 years ago, I was a pain-in-the-ass.
OK, I admit … I still am, but for different reasons these days.
Because back then, my annoying trait was driven my eagerness to learn.
Not just from the people around me, but anyone who I thought had – or was – doing something interesting.
It meant I had no boundary as to who I spoke to.
Not just in the agency, but out of it too.
It resulted in me talking to all manner of different people – regardless of their role or level – the only requirement being they had to doing something I thought was interesting.
Not because I was trying to gain favor.
Not because I wanted to earn ‘social clout’.
But because I was, as my Mum had taught me, interested in what other people were interested in … and I thought who better to look at than the people who had, or were doing, something that interested and intrigued me.
What this meant was I not only built up my context and breadth of knowledge pretty rapidly, it also meant I built connections that I may otherwise not ever get to. Not that, my goal was that, it was just a byproduct of it.
And while I definitely got this trait from my parents, at the time I just thought it was normal … something everyone did. Until I realised it wasn’t.
One day I got called into one of my bosses office and asked what the fuck I was doing.
A client had mentioned to him I’d been in touch [in a nice way] and my boss couldn’t work out for the life of him, how – or why – that had happened.
As he started telling me that I need to spend my time focused on my job rather than interrupting people from doing there’s … I told him that I was doing my job. That I’d not let anything fall through the cracks and it was at that point he inadvertently gave me one of the best lessons I’ve ever had in my career.
You see, when he realised I was meeting/chatting to all these people but still fulfilling my responsibilities, he knew he didn’t have a leg to stand on. Worse, he knew I knew.
And that kind-of liberated me to go after anyone or anything I found interesting.
It’s how I met Paul Britton, the Forensic Profiler who brought the discipline to the UK.
It’s how I met Clotaire Rapaille, the author of The Culture Code – which has had a huge influence on my work.
It’s how I met Lee Hill … who I am incredibly grateful is still in my life as my mentor and friend.
And despite all that being decades ago, I have continued to do it throughout my career – resulting in me getting to learn and understand perspectives from International Football Managers to Sex Workers.
Or said another way …
By following what interests me rather than what is expected of me, I’ve ended up with a wonderful range of wonderful people who continue to inform, educate and advice me on what I do and how I do it.
The reason I say this is that I am pretty surprised how many people only want to engage with people of a similar level to them. Not all, admittedly … but far too many.
I don’t know if it is nerves, respect, the fear of looking like a social climber or even the bloody class system but what I can honestly say is that my ‘informants’ [as I called them in Heather Lefevre’s great book, ‘Brain Surfing’] still provides me with more insight and creativity than all the frameworks, systems, social listening tools and focus groups – put together.
Which is why when people ask me what they can do to develop their skills, I tell them to not follow the words of the Linkedin pundits and gurus, but wherever their curiosity takes them or intrigues them. Because if you only play where you’re comfortable, you’ll never see everything you want is on the other side of it.
Filed under: A Bit Of Inspiration, Asia, Attitude & Aptitude, Comment, Contribution, Corporate Evil, Craft, Creative Development, Creativity, Culture, Emotion, Empathy, Environment, Finance, Government, Imagination, Perspective, Resonance, Respect, Values, Vietnam
Over the last year, I have fallen in love with walking.
What once I considered a waste of TV/Gaming/Eating time, now I prioritise it.
I take client calls on walks.
I do team catch-ups on walks.
I do a lot of my work thinking time on walks.
Walk, walk, walk, walk, walk.
And the benefits of this approach to life are plentiful.
I’m healthier – physically and mentally.
I have a skin tone that no longer makes me look like an anemic Dracula.
And I have got to connect more to the places I live and work.
I am not suggesting in any way others need to be doing this, just highlighting how it has had a lifechanging effect on me.
But one of the things I have really got to appreciate with walking is seeing the communities and streets around where I live and how – every now and then – you come across something that makes me stop walking and stare.
This is one of them …
Someone did that.
Someone decided to do that.
To make a little part of the pavement, a jewel.
And I have no idea why … and I have no idea who … but I love someone did.
Not just because they took the time, but they thought is was worth the time.
And that’s the thing I worry about where we’re heading.
Because everything is seemingly evaluated and valued by greatest and fastest ROI.
We’re seeing companies do it with their endless mergers and acquisitions.
We’re seeing tech firms do it with their blinkered focus on optimisation over possibility..
And we’re seeing governments do it with their disregard of the arts in favour of business.
And while, of course, money is hugely important … when the impact and value on how society feels and interacts is disregarded, the economic benefit ends up being even more short-term.
Some people won’t care.
Some people are only focused on what they can get out of something rather than what they can give or enable for someone else.
Which is why I’m so grateful to whoever made this piece of literal street art.
Because it’s far more than just decorating a bit of the pavement, it’s a reminder of the choice we have. Because while the ‘economically functional’ may be easier, cheaper, faster and more convenient, its the stuff that you know is born from someone’s passion that leaves the most lasting impression.
Talking of passion, I’m away next week in one of my favorite places in the World, Vietnam.
[I say that, it all depends on what the doctors say about my eye at today’s check up. Eek]
It’s exciting for 3 reasons.
1. I’ve not been there for years.
2. It’s where I helped create the ‘4×4 on 2 wheels‘.
2. It means that after 3 months of pain, my eye is doing well enough to travel again.
And before you ask, it is for work – even though I get to see friends there at the same time.
So while I’m off experiencing the place with the most infectious spirit, unstoppable energy and relentless optimism in Asia, I hope you have a week finding and celebrating the things that may make no economic sense to an accountant but make so much sense to your soul.
Because in these days of beige and boring, creativity is not so much about art, but an act of rebellion on behalf of the human spirit.
See you in a week.
Filed under: Advertising, Agency Culture, Attitude & Aptitude, Brand, Brand Suicide, Collaboration, Colleagues, Comment, Communication Strategy, Complicity, Context, Craft, Creative Development, Creativity, Culture, Documentary, Emotion, Empathy, Equality, Management, Marketing, Music, Perspective, Provocative, Purpose, Relationships, Relevance, Reputation, Respect, Standards, Strategy, Stubborness, Stupid, Success, Teamwork
A while back, I did some work for the rock band Journey.
The ‘Don’t Stop Believin’ mob.
Anyway, without going into too much detail – though a lot of what I’m going to say is common knowledge so I’m not contravening my NDA, and trust me, I asked – it was a rather tension-filled experience.
Not Red Hot Chili Peppers – or should I say Anthony Kiedis – levels of tension, but definitely not chill, put it that way – hahaha.
This time though, it had nothing to do with me and everything to do with 2 of the band members being at loggerheads.
As I said, the fracture in their relationship has been well documented – and I had been warned before hand – but by the time I was involved with them, it was bordering on toxic.
At this point I feel I should point out they were nothing but kind and considerate to me, but like a guest at a dinner party hosted by a couple who had obviously had a major row prior to your arrival – you could feel the tension in every interaction.
But this is less about that and more about the management teams amazing ability to facilitate and negotiate a truce.
Obviously I can’t go into the specifics, but I watched something magical literally unfold in front of my eyes,
Think of it like a cross between the lessons in the hostage negotiation book, ‘Never Split The Difference’, and Kim Papworth.
For those who don’t know who Kim is, he’s the brilliant ex-ECD of Wieden+Kennedy London – and longtime partner to the brilliant-but-bonkers Tony Davidson – who had this incredible ability to keep ideas he believed in on the table … even when clients were initially protesting against them. But here’s the thing about him that was so good.
It was never through bombastic actions.
Never through threats or intimidation.
Never through pandering or false promises.
But always through listening, then gently providing context, clarity, understanding and perspective.
Nudging them forward, rather than pushing them back.
This is similar to what I saw with Journey, with the result of this approach being this:
I have to say the ability to achieve this outcome was inconceivable to me..
Let’s be honest, you can tell from the tweet that it was not something that was easy. Hell, you can tell from the tweet it was not something even the band members expected to achieve.
But it happened because of the work of the management team – who happen to also be Metallica’s long-term management, so are well versed in knowing how to deal with ‘human differences’ as well as musical ones.
Anyway, having seen this happen up close and personal, I can tell you it is more than a skill, but an art. Well, that and starting the whole process with the steadfast belief there was a solution to be found, even if it no one knewwhere, how or when it would happen.
[I wrote another post about this sort of mindset, also involving hostage negotiator, here]
But it is these two criteria that allowed them to help take opposing forces on a journey they likely never imagined they could go on, let alone initially want to. But to achieve that and then get them to be thankful for it while never feeling pushed, cornered, provoked or bullied … is, to put it bluntly, fucking incredible.
I say all this is because I feel too often the way our industry deals with conflict is with more conflict. Or, alternatively, just putting our collective heads in the sand.
Sure, there are occasions – and individuals – where you have to be aggressive.
As Gloria Allred – the powerful US lawyer, of which there is an interesting documentary about her – once said: “Sometimes, power responds to power”.
But that has to be the exception rather than the rule.
In the vast majority of cases, the goal should never be one person gets battered into submission by the other. The key objective has to be ensuring you have properly listened and understood the issues causing the friction … because with this, you can then help both sides appreciate, value and identify what a mutually advantageous outcome could offer for both parties so they feel positive about taking a step closer towards each other.
I say this like you are an intermediary, but I also mean it when you are the one in the conflict.
Now of course this approach won’t always work, but too often our default setting is ‘submit or savage’ and frankly, no one really wins when we adopt either stance.
I appreciate for some people reading this, they’ll be thinking I have a hell of a nerve writing all this when I can have an argument in an empty house – however, over the years I have [slowly] learned that if you want to increase the odds of making great work actually happen, it’s not just about being good at your job … or having taste … or identifying and valuing a good idea you fine tune with craft … you need to know how to deal and address conflict.
Doesn’t matter what job you have.
Doesn’t matter how long you’ve been doing it.
Doesn’t even matter what level of role you’re in.
The fact is, great opportunities are born more from unity, than friction.
So if you want to ensure you keep the tension in the work, rather than the relationship … learn the art of conflict resolution, because that will do more to help you actually create great work, brands and careers than any marketing process or ‘alleged’ mini MBA.
There’s no blog posts till Monday as there’s another holiday in NZ [I know, I know] … so have a great weekend and try not to get into any trouble.
Or if you do, use the context from this post to practice getting out of it, haha.
Filed under: A Bit Of Inspiration, Advertising, Ambition, Aspiration, Attitude & Aptitude, Audacious, Brand, Brand Suicide, Brilliant Marketing Ideas In History, Cannes, Collaboration, Comment, Confidence, Context, Creative Development, Creativity, Culture, Devious Strategy, Differentiation, Distinction, Emotion, Fast Food, Food, IMU, Innovation, Marketing, Marketing Fail, Packaging, Paula, Planners, Provocative, Qantas, Relationships, Relevance, Reputation, Resonance, Smell
Over the years, I’ve written a lot about collabs.
The good.
The bad.
The ridiculous.
But recently there has been one that has somehow achieved all three. AT ONCE.
That’s right, the glorious, overpowering flavor of Pickled Onion Monster Munch and Heinz mayo.
It’s the combination no one asked for … no one expected and no one imagined could work.
And it doesn’t, and yet it does.
It’s possible the unhealthiest and most unpleasant thing you could ever put in your mouth and yet – if you’re like me – and love Monster Munch, it’s something you could not possibly resist from trying.
Hell, when we moved to London back in 2018, it was literally the first ‘British’ food item I got Otis to try – literally the morning after we arrived – and the fact he liked them [at least he did, then] made me burst with so much pride, I could overlook his development of an American accent. Just. Check it out below..
But here’s the thing, similar to when the Absolut Disco Ball packaging made me buy alcohol, despite having not drunk anything since I was FIFTEEN YEARS OLD, this collab made me go to absolute lengths to get it into my hands.
You see you couldn’t buy it in NZ so I had to adopt different means.
I wrote to Heinz.
I joined their ‘fan club/DTC’ service.
I explored supermarkets in both America and Australia.
I contacted courier services about getting it and delivering it to me.
In the end, a plea on social media was answered by the incredible thoughtful Jestyn on Twitter/X … who not only got it for me, but sent it to me as well.
And while I would not get it again … the fact is I was not only more excited about it than 99% of brands out there, but I went to greater lengths to get my hands on it than I would for 99% of brands despite the fact I knew it was overtly bad for you and I’m Mr Healthy these days so I was perfectly aware that I’d only ever taste it once.
While there are many possible lessons we could learn from the creation of this, albeit, novelty product – be if fandom, communities or unexpected relevance – the real lesson is to follow, and then protect, the excitement.
The stuff that captures the imagination.
The stuff that changes the conversation.
The stuff that keeps people on their toes.
The stuff everyone keeps referring back to, even when logic tells them not to.
Because as Paula, Martin and I explained at our Strategy Is Constipated, Imagination Is The Laxative talk at Cannes back in 2023 … the greatest strategy doesn’t start from a place of logic, it finds the point of most excitement and works back from there.
Filed under: Advertising, Agency Culture, Aspiration, Attitude & Aptitude, Auckland, Bassot, Career, China, Colenso, Colleagues, Comment, Contribution, Creative Development, Creativity, Culture, Effectiveness, Emotion, Empathy, England, Experience, Friendship, London, Management, Planners, Planning, R/GA, Wieden+Kennedy
I have always taken hiring people very seriously.
For me, it’s more than professional … it’s personal.
A sense of responsibility to help whoever comes on board discover who they can become, rather than just do the job that needs to be done.
Part of this is because – as I’ve written many times – I believe my role is to ensure than when they leave [as all people eventually do] they go to a job they never thought they could get.
Where they’re hired for who they are, not just what they do.
For what they’ve made, rather than just what they know.
For how they see the world, not just for how they do their job.
And how do I do that?
By helping create the conditions and the opportunities for them to be great.
That’s it.
My attitude is that the talent is already inside of them – otherwise they wouldn’t be hired in the first place – and my job is to help them see it, believe it and do things with it.
That said, talent is only half the equation … the other is character.
Who they are.
How they act.
How they interact.
As I’ve also written before, I believe in having a gang rather than a department.
A team full of different experiences, mindsets, backgrounds and ideas … but united through their values, standards and love of the work.
Because of that, it is important that anyone who joins has the character to add to the identity of the team rather than just duplicate it.
Or said another way: they need to be someone people enjoy being in a room with, even when we’re discussing, debating and arguing.
Which we do, a lot.
I suppose this is why I feel such a genuine sense of gratitude when someone agrees to be part of our team.
For me, it’s a big demonstration of faith in me/us and I don’t take lightly … which is why the only thing that beats it is when someone agrees to join me for a second time – even though I then worry about their sanity.
What is this all about?
Well, it’s a very convoluted way to write about Martin Bassot.
Back in 2017, I worked with Martin at R/GA London.
In fact, he was the very first person there to tell me to “fuck off”.
I should point out he didn’t say it aggressively, more a response to some cheeky-shit thing I probably did/said, but the moment he said it, I was in ‘HR appropriate’ love.
I know that makes me sound slightly unhinged, but it meant he was comfortable enough with me that we could debate freely and never let it get personal … and that’s a big thing for me.
But it only got better … because over the following months, I got to see someone with real talent and character … someone who could make a real difference to the ideas and craft, which is why I was both proud and sad when he told me he was off to join my ‘other family’, W+K London.
Zoom forward a few years and I’m in New Zealand at Colenso and rang him up.
“Hey …” I said, “… you know how you talked about always wanting to live overseas, how about coming to NZ?”
There was a pause before he replied, “I was thinking somewhere more like Amsterdam”
But he still came.
Uprooted his – and his partners life – to come to the other side of the World.
For me.
Well, not FOR me, but also not excluding me.
And he has been brilliant. Even better than I knew he would be … and I knew he’d be great.
He developed into a really great number 2 for me … helping lead some really great work, develop some really great people in the team and help achieve some really great results for the clients we work with.
I use the past tense because after 2½ years, he is going home. Again.
I was tempted to use the same post I wrote about him last time he left me, but he deserves more than that. Probably. At a push.
In all seriousness – and without wishing to sound an old, old bastard – I am very proud of him.
What he’s done.
How he’s done it.
And most importantly, who he is.
He’s left an indelible mark on the team, the agency and the work.
And in the time he’s been here, we’ve hopefully done the same for him because he leaves with memories, experience, fans, work, Cannes Grand Prix’s, LBB Immortal Awards and Agency of the Year titles and a lot of empty crisp packets.
And I mean, A LOT of empty crisp packets.
So all in all, it’s not a bad set of achievements for little over two years.
Back when I pitched the idea of NZ to him, I said “Come for an adventure and go back better and more experienced than you’d be if you stayed in London”.
I think it’s fair to say we both did what we hoped and promised each other.
And while I’m obviously sad he’s going, I’m very excited about his next adventure.
The agency who has hired him – and there were many who wanted to – are very lucky, but they’re also very smart … because they saw him for who he is today rather than who he was 2+ years ago. What that means is they not only took the time to properly understand who he is and what he can – and wants – to do, they shaped the role to enable it rather than just hire him and then ask him to fit in with what they have.
For someone who will always deeply care about Martin, it makes me very happy that is the environment he’s heading into.
Doesn’t mean it will be easy.
Doesn’t mean he won’t have to work fucking hard.
But it does mean he’s been set up to win not just to fit in.
I suppose the best compliment I can give Martin is this.
Despite working together twice before, I really hope I get to work with him again.
Even if next time, it’s far more likely I’ll be working for him rather than the other way around.
But even then it would be a pleasure.
So thank you Martin, for everything.
At the end of the day, the best thing you can hope you can do in a job is make a difference and you did that and some. [Though I must admit, one of the things I’ll remember most about your time here is the lunch we had in some weird Chinese restaurant in the middle of Canada, as we listened to Forest beat Palace in the last minute. That and Colenzob-do, of course]
So know you’re going to be missed, respected and always adored.
And with that, it just leaves me to say, fuck off Martin.
Said with love. Always and forever.
[There’s no more posts for over a week, not just because I need to get over Martin’s departure, but it’s a holiday and then I’m off to China … so see you in a week and please pray with me that Martin’s plane home gets delayed for about 12 more months, haha.]