Filed under: Advertising, Agency Culture, Attitude & Aptitude, Audio Visual, Authenticity, Comment, Communication Strategy, Creativity, Culture, Diversity, Emotion, Empathy, Experience, Honesty, Imagination, Insight, Marketing, Marketing Fail, Packaging, Pepsi, Perspective, Positioning, Premium
One of the things I have always found fascinating is hearing how agencies explain their work.
It’s always so brilliantly detailed.
So articulate and precise.
So different to how any of the work I’ve been a part of came about.
In my personal experience, the process to the creative work has looked like this …
That’s right. A bloody mess.
Chaos rather than clarity.
Back and forth rather than a clear line.
Exploration and rabbit holes rather a smooth and efficient act of precision.
Got to be honest, I prefer it that way.
The idea of everything being so pure that you know the answer before you get to the answer scares the hell out of me.
Maybe that’s why I like giving creatives the best problem rather than a good solution.
Let them work out a way to solve it rather than expect them to just execute my answers.
The reason I say all this is because I recently saw this colour chart …
Putting aside that some of the brand/colour associations they’ve suggested make no fucking sense at all [ie: Nike = neutral/calm balance] it is interesting and frightening how much brands align with a colour stereotype.
Or should I say, a suggested colour stereotype.
OK … I’m being a dick, I know there is a lot of research in this field, but that doesn’t mean that just because your brand logo is in a character defined colour, you automatically convey that character.
But of course, this is what a branding company would say in their pitch …
“We chose orange as orange is a colour that conveys friendliness and we believe this makes you even more accessible”
But the reality is colour theory is the driving force behind logo colour recommendations, I would say it’s because of 2 reasons:
1. It’s how the brand wants to be perceived. [Ego]
2. It’s to hide how the brand is really perceived. [Fear]
Am I being a prick?
Probably. But as they say in the movie Dangerous Liaisons … people don’t answer questions with the truth, they answer questions in ways that protect their truth.
This is why I’ve always talked about ‘dirty little secrets’ … because often insights end up being about ‘convenient explanations’ of actions/behaviours/beliefs whereas the real driving force is something more personal. More conflicting. More interesting.
It’s why I find it far more interesting BP are in the green colour – nature, health and growth – than Animal Planet.
It’s also why I find BP far more differentiated than the friendly, orange colour of Gulf Petroleum.
Because while colour choice for logo design is important, anyone who tries to claim it defines what the brand is and/or how it is perceived in culture is either a fucking bubble-dwelling idiot, a ‘category convention’ sheep or someone who believes the Pepsi logo design strategy is up there with Leonardo Da Vinci.
Filed under: Advertising, Attitude & Aptitude, Childhood, Chocolate, Comment, Context, Craft, Crap Products In History, Culture, Emotion, Family, Fatherhood, Jill, Love, Otis, Parents, Premium
I remember when the ice cream above first came out.
It was 1982 and it was like nothing I’d ever seen before.
For a start it was sold as a lump of ice cream.
Oh no, Viennetta was a ‘dessert-cake’ … a blend of sophistication and excellence, crafted by experts for the most special of occasions.
I wanted to try it soooooo badly, but I remember having to wait an age before I could … but as it was light years from any other ice cream I’d ever had, when I finally got it in my gob, it absolutely lived up to the anticipation.
38 years later, and I know this ‘sophisticated dessert cake’ is only £1 at the local Co-op – which means it’s about as sophisticated as an episode of Tipping Point – however it still feels like I’m having a very, very special ice-cream experience whenever I have one. Which isn’t often because somehow, I still think it is only for rare occasions of celebration.
What’s interesting is that when I had it, I posted a photo on instagram and the response was of equal adoration.
And then people went into celebrating other low-rent, mainstream shite we thought was the height of sophistication.
Like After Eight Mints.
Or Ice Magic … the sauce you poured on to your shitty Asda vanilla ice cream [or Neopolitan, if your Mum and Dad were feeling extravagant] that then TRANSFORMED INTO A SOLID LAYER OF CHOCOLATE TO ELEVATE YOUR SHITTY ICE CREAM EXPERIENCE.
Incredible.
But of all the comments I got, my fave was from Kev Chesters with this …
And while I loved it for a whole host of reasons, the main one was his order of using a teaspoon.
Not a dessert spoon.
Not a table spoon. [Though this might be the same as a dessert spoon]
But a teaspoon.
Because regardless how old you are.
Regardless how many Viennetta’s you could buy and eat.
A teaspoon was the psychological way of making your favourite desserts last longer.
Smaller spoon.
Smaller amounts of food on it.
More spoonfuls to enjoy.
I still do it and it made my day to know Kev did too.
Which all should act as a reminder that advertising is an incredibly powerful force … especially when it’s targeting people who know no better but dream of being more than they think they will end up being.
Thank you Viennetta. For the memories, the experience and the taste.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, America, Attitude & Aptitude, Authenticity, Brand, Brand Suicide, Business, China, Comment, Communication Strategy, Confidence, Content, Context, Corporate Evil, Crap Campaigns In History, Creative Development, Creativity, Culture, Design, Differentiation, Emotion, Empathy, England, Fake Attitude, Fulfillment, Hope, Imagination, Innocence, Innovation, Insight, Loyalty, Management, Marketing, Marketing Fail, Only In Adland, Perspective, Planners, Planning, Point Of View, Positioning, Premium, Professionalism, Relevance, Research, Resonance, Supermarkets
Above is a point of sale sign from a local supermarket.
Look at it.
LOOK AT IT!!!
What a pile of utter shite.
Noticeable for it’s stupidity rather than it’s inspiration.
The sort of stuff you would expect from a 5 year old writing jokes for a Christmas Cracker, than a company with well paid staff, responsible for the commercial growth of an organisation.
So who is to blame?
Well there are many who should feel a sense of shame – from ad agencies to research companies to clients – however when I think of who started this horribleness to begin, I can’t help but feel it was at the hands of the marketing department.
Of course even they are not totally to blame.
The C-Suite, with their demands and expectations have a lot to answer for … almost as much as the investors, who say they want the companies they invest in to be good companies but they better make increasing profits every quarter.
But what I found fascinating coming back to Western markets from Asian – specifically China – was how little ambition there really was.
Oh companies would talk about it – wax lyrical about it – but when you delved a little deeper, you saw there wasn’t much there.
Instead the focus was far more about defending rather than growing, corporate convenience rather than customer understanding, explaining rather than communicating and short-term conformity rather than long term change.
But of course, ad agencies need to take their blame for this situation as well.
Too many doing whatever clients want rather than what they need.
Profiting from process over creativity.
Celebrating speed over substance.
What makes it worse is some think this leads to good work.
Effective work. Using ‘proof’ that ignores the myriad of small, separate elements that combine to drive success so they can place themselves on a self-appointed pedestal.
But there are some who have a bit more self-awareness.
Who know what they’re doing is not as good as it could be.
Or should be.
But rather than face their responsibility in all of this, they blame others for how this came about … turning to questionable research that is based on a few tweets, a couple of chats around the agency or claims every single person on the planet can have their attitudes and behaviours characterised by a singular colour or some other bollocks.
And from this, they will claim the public don’t care about smart stuff.
That they ‘don’t understand’ good ideas and writing.
They they’re simply not interested in creativity and ideas.
Bullshit.
Bullshit.
Bullshit.
I’ve got to tell you, I’m absolutely over it.
I’m over the focus on the lowest common denominator.
Let’s face it, life would be pretty horrible and boring if that is how we really operated … and contrary to popular belief, we don’t.
That doesn’t mean there aren’t elements of predictability in what we do, but to ignore the nuance … to suggest everything we aspire to is exactly the same, delivered via an identical approach … is just plain bullshit.
But here’s the kicker, because more clients and agencies seems to be adopting this approach.
White labelling, phoned-in solutions with a cool sounding names that actively destroys any sense of differentiation and distinctiveness of their brand from countless competitors while also directly insulting the intelligence of the customers they rely on to survive.
I get it’s less hassle to just agree with clients.
I get that having income coming in right now is very important.
I get that a single point-of-sale sign is not going to change the world.
But when we are willing to allow our standards to be determined by how quick we can make money, then all we’re doing is ensuring the long-term value of our industry – and the talented people in it or wanting to be in it – dies even more quickly.
And that’s why I am also over people being quick to piss on anyone trying to do something different.
Claiming it’s self indulgent.
Labelling it a failure before it’s even run.
Saying it won’t appeal to the audience … despite not knowing the brand, the brief, the audience or how people actually think or act outside of some hypothetical customer journey / strategic framework of convenience.
And yet, when you look at the brands, the work and the agencies who consistently resonate deeply and authentically with culture and drive long-term loyalty, growth and profit – it’s the usual suspects and a few newbies, like Nils and the fabulous folks at Uncommon.
Yes our job is to help our clients achieve more than they hoped. Yes our job is to attract rather than repel. But our job is also to help build the future for our clients … influencing, shaping and – sometimes – forcing dramatic change even before the masses are quite ready for it, which means doing work that challenges and provokes for all the right reasons … sometimes asking questions of the audience rather than boring them into beige submission.
And while I acknowledge there are risks in all of that, I personally believe it is far riskier to dumb everything down to it’s lowest common denominator, because every single thing we love, respect and covet has come from someone or something doing something different.
Whether that’s an idea, a product, a story or a new way of looking at the World … it has come from people who understood who we are but take us further than we imagined, pushing the journey and the story with every new chapter of what they create.
They could have taken the easy route.
They could have focused on optimising the rewards.
They could have spent their time ‘removing friction from the transactional process’.
But they didn’t. Or at least, they didn’t just focus on that.
They embraced the risk to create something bigger and more unexpectedly resonant.
Or should I say unexpectedly resonant by those judging them, because they knew exactly where they were going.
And this is why the people who are so quick to dismiss anyone trying to do something new need to understand their actions say far more about who they are and what they value than anything else. And in an industry that is fighting for its life, I put my faith in those using creativity to change the game rather than those who just talk about violation of some old rules.
Filed under: A Bit Of Inspiration, Advertising, Apple, Attitude & Aptitude, Authenticity, Chaos, Comment, Communication Strategy, Confidence, Context, Creative Development, Creativity, Culture, Differentiation, Emotion, Experience, Imagination, Innovation, Insight, Management, Marketing, New Product Mentalness, Point Of View, Premium, Relevance, Resonance, Technology
Have a look at that article.
It’s not that long ago really is it, and yet the fortunes of Apple are beyond comprehension.
Probably even beyond what Steve Jobs imagined … though I doubt, if he was alive, he would admit that.
But while the iMac was much more successful than the journalist suggested it would be … its greatest achievements were re-introducing Apple to the world, positioning them as a real alternative to Microsoft and creating a platform for the brand and products to keep rising.
Now it would be easy to laugh at how wrong the journalist was with their article, but the reality is most people in the industry at that time thought that about Apple.
However the reason had less to do with the launch of the iMac and more about the recent history of the brand.
The choices.
The decisions.
The products.
But in doing that, they highlighted four of the great mistakes so many still make:
1. Immediately skeptical of anyone trying to do something new.
2. Believed the standard for success had been set by the market leader.
3. Evaluated products against current audience needs, not future audience needs.
4. Forgot how much truly great marketing can make people give a shit.
I say this because our industry often operates like this journalist.
Basing our point of view on ‘facts’ that reflect what has happened rather than what is going to happen.
Now I get why … what we do costs a lot of money and has a lot of implications and so clients rightfully want to minimise their exposure to risk as much as they can.
But despite this focus on certainty, we still see missteps and failures every single day, largely down to us – and clients – evaluating everything by the same 3 mistakes the journalist did towards iMac back in 1998.
This is not to suggest we should ignore what clients need.
Nor is it that we should disregard costs.
It is simply a reminder that if we only judge/plan/justify/execute through the lens of the rear-view mirror, the only thing we can be certain of is we will be going in the opposite direction to culture and success.
Filed under: Advertising, America, Apathy, Attitude & Aptitude, Authenticity, Brand Suicide, Comment, Communication Strategy, Confidence, Corporate Evil, Crap Campaigns In History, Crap Marketing Ideas From History!, Crap Products In History, Creativity, Culture, Devious Strategy, Honesty, Influencers, Legend, Management, Marketing, Marketing Fail, Premium, Relevance, Resonance, Scam
Recently we’ve been seeing a lot of collabs between brands and artists.
I don’t mean bullshit influencer social content, but proper collaboration in terms of product creation … albeit that it often ends up being just ‘logo swapping’.
Of course that is still marketing, but it’s a bit more effort than a celebrity just fronting a TV or print campaign.
Or is it?
You see, while the people at the brand all think they’re going to become cool and rich by associating with someone influential with millions of fans, the reality is somewhat difference.
Maybe once upon a time that was always the case … and when it’s done right it can absolutely still be the case … but for a lot of the bullshit collabs we’re seeing being pimped out by certain brands [you all know the ones, especially the tech bros desperately trying to look like they’re part of youth culture even though all they are is a fucking ‘productivity tool”], they don’t understand the artist and their fans have a very different view of the ‘partnership’.
To them, the association is not an act of endorsement.
Nor does it make the brand partner cool.
And it absolutely won’t define their loyalty.
The reality is the association is nothing more than a ‘get rich quick’ scheme for the artist and their fans love them for it.
Unlike previous generations, they don’t see it as an act of selling out.
In fact it couldn’t be more opposite because they see it as an act of awesome.
Taking millions off a brand for a moment in their day.
Something that will be forgotten as soon as it’s done.
A novelty for the fans to buy but not to keep buying.
Basically, playing the corporations at their own game but they end up the real winner.
That’s success right there.
Not that most brands understand that.
Most of them still think they’re playing the artist. That money means they can get whatever they want out of them. Why wouldn’t they, brands have been using, abusing and stealing from artists for decades.
But it’s very different now.
Years ago, I was working with a very famous brand who did a collab with a very cool, up and coming rapper.
The brand were beside themselves because they thought this association was going to change their fortune forever.
On set, the artist was a bit of a nightmare – not saying or doing anything the brand wanted them to do – in fact they even used their social channels to tell their fans they weren’t doing this because they loved the brand, but because they were getting big money.
Unsurprisingly, the brand team were not very happy about that, but they reasoned that the association would still be worth it for them in terms of awareness and sales.
And maybe it was … but the real winner was the artist because their fans thought what they’d done was even more cool.
Talking shit about the very people who had hired them and still getting paid millions upon millions for a few hours work.
That’s power.
That’s influence
That’s a life goal we should all have.
So while collabs can be cool when done for the right reasons and the right ways, many brands need to understand that while – at best – they may have a boost to their short-term profits, the cool doesn’t actually rub off on them. In fact, if anything, their desperate desire to look cool to millions has just made them the laughing stock to the very millions they wanted to appeal too.
Because while they think they’re hustling the artist, the artist and their fans are hustling them.
Welcome to the new definition of power.