Filed under: Advertising, Agency Culture, Attitude & Aptitude, China, Comment, Context, Creativity, Culture, Distinction, Diversity, Emotion, England, Equality, Experience, Family, Food For Thought, Friendship, Fulfillment, Home, Hong Kong, Hope, Imagination, Immaturity, Innocence, Insight, Italy, Jill, London, Mum & Dad, My Fatherhood, Otis, Paul, Planners Making A Complete Tit Of Themselves And Bless, Point Of View, Relationships, Relevance, Resonance, Shanghai, Standards, Wieden+Kennedy
A few weeks ago, my friend – Philippa White, the founder of TIE – spoke to me about my life.
While many would say that is the single worst idea anyone could have, Philippa – for reasons that still escape me – thought differently.
TIE – or The International Exchange – is an amazing thing.
They link people from the commercial world [from big organisations to people from BBH and W+K] with social initiatives around the world, providing unique opportunities that will transform the lives of both parties.
It’s an absolutely amazing organisation and the people who have done it talk about how it has had a profound affect on their lives – for the experience they had, the realisation that their skills can benefit people in different ways that they ever imagined and the lessons they learnt about what they’re good at, what they want to be good at and the future they can now envision for themselves.
I have not done TIE, but Philippa and I bonded when we met over the power of overseas experiences and learning and for some reason she wanted to talk about my journey.
We cover a whole lot of topics, from family to friendship to failure and while it may only be interesting to those looking for a cure for insomnia, if you’re looking for development, growth and having more meaning and value from your life … I can assure you TIE is definitely going to be of interest to you.
Thank you Philippa. Thank you TIE.
You can be disappointed by it here.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Childhood, Comment, Context, Dad, Daddyhood, Emotion, Empathy, England, Family, Friendship, Fulfillment, Happiness, Home, Jill, Love, Mum, Mum & Dad, Nottingham, Otis, Parents, Paul, Relationships, Rosie
When I was growing up, our back garden was a disaster.
Overgrown.
Tall grass.
Brambles.
Bushes.
Beautiful mayhem.
As a kid, I thought it was amazing.
Me and Paul would run in there and it felt like we were in the jungle.
From playing hide and seek to pretending we were soldiers, it could all happen there.
Then around the age of 5, Mum and Dad had an extension put onto the house and because the loan they took out for it was a bit more than they needed to have it built, they spent the rest on the garden.
Oh how they loved it.
They spent hours there.
Creating it. Cultivating it. Nurturing it. Admiring it.
My god, the way my dad treated his ‘sweet peas’ was enough to make me think he loved them more than me sometimes.
And while I still could play softball tennis with Mum on the patio, I always felt I had had something robbed from me – despite the fact there was a massive park down the road and huge fields of nothingness around the house.
So from there on in, while I could appreciate a nice garden, I always saw them as something that pushed me away rather than welcomed me in.
Until now.
I readily admit I had nothing to do with the garden we have in the home we have just bought.
I readily admit part of its appeal is that it’s mature, so feels natural rather than contrived.
And I readily admit I am still as shit and unenthusiastic about gardening as I ever was.
But my god, I am shocked at how much I love it.
I can stare at it for hours.
Sit in it for days.
Doing nothing but looking at it’s beautiful vibrancy and shades.
Seeing Rosie the cat stretch out on the deck like she has just hit ‘peak cat life’.
Watching Otis play on the swing hanging from the tree then looking at Jill picking up all the apples that have fallen from Otis’ adventure. Turning them into pies that we scoff or give to the neighbours in an blatant attempt to mitigate the mayhem we’ve caused in the first few months of living here with huge moving trucks blocking the road and electrical blackouts that we absolutely, definitely did not cause.
The idea of all this is about as foreign to me as you could get.
I’m a city person.
I like noise and bustle not nature and quiet.
Yet … yet … this is something very special.
Something I feel a real privilege to experience, which I acknowledge is only possible because of the privileged position I am in.
And while all these feelings could all be because of my age or because this house is our family home – regardless of the incoming NZ adventure – the impact of a simple garden has been far more than I ever imagined.
Which makes me think it could also have something to do with making me feel closer to Mum and Dad.
You see while our little garden at home was nothing like this, it was incredibly special to them.
Sure it was beautiful. Sure it was the fruits of their hard work and care. But it seemed to be a place that let them feel everything was going to be OK, regardless of the challenges.
And over the years, our wonderful little family faced many – but that garden always gave them comfort and joy.
A little piece of heaven.
Blossoming into radiant beauty and colour even after the harshest of winters.
Reminding them that the darkest times will always welcome a new spring.
And while as a kid I didn’t really like how that garden had robbed me of my jungle, I grew to appreciate it.
I saw what it did for my parents.
I still remember how my Dad stared in wonder at it after his stroke.
He’d been in hospital for months and was finally allowed home.
And while he needed a lot of care from Mum, that garden was like medicine for him. Helping him forget the pain he was in. Helping him forget the turmoil he was going through.
No longer able to talk.
No longer able to walk properly.
But here, facing the fruits of his love and labour, all was forgotten.
He was safe.
He felt nourished.
He was connected to something his body was not able to let him enjoy anymore.
He and Mum could transport themselves to a time and place where everything was OK.
And while I hope I never face the tragedy my Father suffered – and acknowledge this garden is from the toil of others hands – I feel I get what nature was able to do for Mum and Dad.
Because it isn’t just what grows in the garden, but what it helps blossom within yourself.
Filed under: Attitude & Aptitude, Authenticity, Communication Strategy, Culture, Emotion, Family, Freddie, Friendship, Fulfillment, Honesty, Love
Yes, it’s another Kev Chesters influenced post.
However, where yesterday was on the power of eating a Viennetta with a teaspoon, this is a bit more intellectually valuable.
Just.
To be fair, Kev didn’t even write this, but I saw him post it and I thought it was great … albeit I doubt anyone really thinks this intensely about who they classify as a friend. Which might be the reason we get let down by so many of them, ha.
I remember years ago reading a story about the guy Mr Big – from Sex & The City – was based on.
He had been diagnosed with cancer – terminal cancer – and he talked about how, or more specifically, who he chose to spend the limited time left with.
In essence, he drew a giant dart board and placed him at the bullseye. From there, he systematically plotted where all the people in his life were, in relation to the centre.
Anyone outside of the core ring was told that as much as he appreciated them and knew they would like to see him, he was going to spend his remaining time with others – the ones closest to the bullseye.
It might sound harsh but nothing focuses the mind like limitation of time and when you think of the amount of energy we spend/waste on individuals or activities that are really nothing more than ‘playing the game’ rather than being emotionally fulfilling, maybe this is something we should all be thinking about doing.
Which leads to the piece Kev wrote.
I don’t know if I’d ever practice it, but it’s an interesting way to evaluate things …
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Cars, Comment, Craft, Creativity, Culture, Fulfillment, Insight, Management, Resonance, Service, Standards, Technology
So I have an Audi.
I know … I know … what a wanker.
Well as we all know, German cars are well known for their quality of engineering, but recently I saw something that showed me it’s not just engineering where they pay attention to detail.
Have a look at this …
Can you see?
It’s the colour of the screws.
Where most cars have 4 yellow screws in each corner of the rear number plate, Audi have used 2 – one black, one yellow – placed in the middle of the number plate and designed to make sure they perfectly match with the area they’re screwing into.
Black to match the colour of the letter of the registration number.
Yellow to match the background of the rear registration number.
It’s an incredibly small thing, but if they care about that, you can be sure they care about every detail in the car.
Which helps reinforce why German manufacturing is so highly revered.
Or said another way, why craft is proved by the small things, not just the big.
Filed under: Advertising, America, Apathy, Apple, Attitude & Aptitude, Audio Visual, Authenticity, Brilliant Marketing Ideas In History, Comment, Communication Strategy, Confidence, Consultants, Creative Brief, Creative Development, Creativity, Culture, Customer Service, Differentiation, Distinction, Emotion, Empathy, Experience, Fulfillment, Great Ads In History, Innovation, Insight, Internet, Management, Marketing, Marketing Fail, Nike, Packaging, Perspective, Positioning, Prejudice, Purpose, Relevance, Resonance
I’ve been very fortunate in my career to work with challenger brands.
Some were overtly challenger … some were more in terms of their internal attitude and approach … but in all cases, they were up for a fight and were happy to take it straight to the competitor they wanted to play against.
Now forcing people to pick a side is not a new strategy … it’s been around for ages.
From religions to rock bands to sport to almost everything in-between.
And while some of the challenger brands I’ve worked with over the years became the beast they were created to slay, what united them all wasn’t just their ambition, but their dedication to doing something that fundamentally challenged the convention.
I’m not talking about an ad that said they were different.
Or a single product ingredient that claimed they were different but were still exactly the same.
I’m talking about a fundamental, distinctive alternative to what has been there before.
From features, to behaviours, to values to standards to design.
All in commitment.
Shit or bust.
Now we have a lot of brands today that claim to do that and be that.
Brands that go direct to the customer.
Brands that offer their services on the internet.
In the majority of cases, they’re not real challengers.
They might like to think they are.
The people who led the change probably are.
But having an internet bank that claims to be different but offers exactly the same products and services – albeit with a ‘cool name and choice of ATM card design’ – is not challenging much.
Nor is the 15th razor/toothbrush/haircare company who go direct to their customers.
They’re definitely an alternative, but they’re not a challenger.
In fact, given in many cases, they offer no distinctive element to their product or service to build something bigger than simply supplying razor blades/toothbrushes/haircare products to people at the lowest rate possible, all they’re doing is commoditising themselves to oblivion.
No, challenger brands don’t enter the market with an attitude of ‘minimal viable product’ – which basically translates to “we’re interested to see if it works, but if it doesn’t – no biggie”, they enter it with fully focused, fully engaged commitment.
You can read a lot about these in Adam Morgan’s brilliant book Eating The Big Fish … though, because of when it came out, it only refers to a challenger brands from a certain period of time rather than the ones of the modern era … whether that’s Tony’s Chocolonely, Fenty, Fortnite or even Greta.
But the reason I’m talking about this is because of that picture at the top of the post.
The iconic ‘we try harder’ announcement by Avis.
Maybe the first example where marketing embraced being a challenger.
We forget how impactful this campaign was when it came out in the 60’s.
Back then, the industry was all about superlatives … the biggest, the most successful, the most loved etc etc.
For a brand to come out and say, “we’re not the first choice”, was a big thing.
But this was not a mere marketing trick, Avis did indeed have big ambitions and knew that the only way they stood any chance of making it was if they indeed, ‘try harder’.
From making sure every car was washed before it went out.
Checking that the glove boxes and – because this was the 60’s – ashtrays were emptied.
Customer service people trained to help, not just take your money.
Not having to wait for ages to get given your rental.
All sounds the standard now, but back then? No way.
And on top of that, they then ran ads telling people to complain if they found the experience didn’t match the promise … because they never wanted to be seen as having the passive attitude of a number 1 brand – where their goal is to protect their revenue rather than reward their customers.
Which leads to the point of this post.
This.
Yep, it’s a continuation of the We Try Harder campaign.
Though, calling it a ‘campaign’ cheapens it, because it was their purpose. I don’t mean that in the wank way it is being used today. At no point were Avis saying. ‘We Try Harder To Make The World Better’. No, this was all about them trying harder for them. Which is not only more believable, it had a genuine benefit to the people who used them.
Which leads back to the ad.
Specially, the ad that features the President of Avis’ phone number.
So you can complain.
Directly to them.
Imagine that today?
You can’t can you, because not only do companies – including Avis – give customers who wish to complain the absolute runaround with endless email forms, faceless processes and protocols – all while claiming this is a more ‘helpful and efficient’ process for their customers – but because you don’t feel many companies are really trying harder at all.
Now it’s all about efficiency.
Removal of friction.
Basically making you do it all yourself but charging you as if you weren’t.
Now I have to admit, I don’t know if this ended up being the real President of Avis’ phone number … even though I really hope it was … but I know this ethos drove that brand to continued growth for decades.
Sadly, at some point, it went from purpose to a tagline and then Avis as a cultural force was done.
Which is the big lesson for us all.
Because while few would ever start a company to be like everyone else, the reality is many end up doing just that.
And while we hear people all talking about being the next Apple or Nike, they have to understand you don’t get there with a playbook, you get there with a singular focus on what you believe, what you value and what you are going to destroy to create.