Filed under: A Bit Of Inspiration, Apathy, Attitude & Aptitude, Authenticity, Brand Suicide, Business, Comment, Complicity, Confidence, Consultants, Context, Corporate Evil, Corporate Gaslighting, Creative Development, Creativity, Culture, Fake Attitude, Imposter Syndrome, Leadership, Management, Marketing, Marketing Fail, Mediocrity, Prejudice, Professionalism, Relationships, Relevance, Resonance, Respect, Succession, Toxic Positivity, Trust, Truth
I appreciate that at my age, the title of this post may suggest I’m going to whine about companies overlooking people of a certain age for younger, cheaper, hungrier individuals.
I’m not. I get it.
Not only that, while age and knowledge have some level of interconnectedness … I’ve met countless young people who are bloody brilliant [not relative to their age, just bloody brilliant] as well as plenty of people with ‘experience’ who, frankly, aren’t.
What I’m talking about is the blinkered confidence some companies place in their people simply because they’re their people.
On one hand I suppose I should celebrate it, given its not that long ago that companies overlooked internal capability for the external shiny and new.
And while this post does not reflect any of the clients I specifically work with directly, I am seeing and hearing more and more companies go to this other extreme and worse … enabling a level of arrogance in their people that results in any objectivity they face – regardless of the knowledge and expertise of the person delivering it, let alone the desire to help make things more successful – as a threat.
Complicity is the name of the game these days.
Blind acceptance that whatever the person ‘in charge’ says, is right.
A belief internal employees are better informed about every topic than people who are experts in specific topics … so companies can feel great about themselves.
Of course, the issue with this approach is that when things go wrong – or don’t go right enough – everyone else gets the blame. Not just by the person in charge [which you almost expect] but by the company they work for, despite the fact the only reason they gave this employee the project is because they knew a bit more about a subject than senior management, so they saw them as [1] an expert in the field and [2] a cheaper option that bringing in external expertise.
Now you’d think the fear of this outcome would ensure people would stand up for what they believe is right.
Not because they’re arrogant, but because they know their experience and knowledge can disproportionally benefit the end result.
And some do. At least the really good ones …
But even they are under increasing pressure to go along with the whims and wants of certain people/companies … because the whole industry is seeing more and more work being handed to people and companies who simply say yes to whatever is wanted.
Or said another way, convenience and fawning is more valued then expertise, knowledge and standards.
Now of course, it’s human nature to believe we can do more than we actually can.
We all like to think we are ‘special’.
We all like to be acknowledged as important.
We’ve all heard the ‘fake it till you make it’ philosophy.
But the truly special are the ones who know that however good they are, having people around them who are better than them – in different fields – can make them even more effective.
It’s why the World’s best athletes have coaches.
It’s why the World’s best musicians have producers.
It’s why my brilliant ex-NIKE/FFI client, Simon Pestridge, said: “middle management want to be told they’re right. Senior management want to know how they can be better”.
The reason I say all this is that I recently reached out to one of the best organisational psychologists in the World. They work with the CEO’s of some of the most respected and successful companies in the World including Apple, NIKE, Ferrari and Electronic Arts to name a few.
This is what they said when I talked to them about what I was seeing:
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“I call them professional imposters and the reason so many succeed in corporations is because they target other imposters. It becomes a co-dependent relationship where they ensure their ego, status or promotion opportunities won’t be challenged.”
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To be honest, I was not shocked by their view, I was more shocked by the acknowledgment.
Of course, I probably shouldn’t be. It’s hardly a new phenomenon and we also had one of the most successful shows in TV history shine a light on it …
Succession was a celebration of the role of co-dependence and complicity within organisations.
As I wrote recently, Tom was the epitome of it.
But this post is about Tom before he ‘won’ [even though he is still a pawn to the real power] … this is about Tom when he just wanted to please to win favour. Where he thought nothing of being vicious and vindictive to those beneath him because he knew that didn’t just please the people above him, it let him feel he was above everyone around him.
And so Tom eventually gets promoted beyond his capability …
Where the illusion of power and external fawning is more important to him than pay checks.
Where his belief is he is superior to all, regardless of knowledge or experience.
Where his understanding of situations is the only understanding of a situation.
Yeah, it’s bleak. It’s fucking bleak. Because while Tom was fiction, Trump got to be President of America. And what makes it worse is we all see it. Hell, we’ve probably all been exposed to it. And yet it goes on.
If companies truly want to be great, then they’ve got to kill and stop rewarding toxic positivity … because value will be revealed when they allow more people to say no to them and they say yes to more people.
Filed under: Advertising, Agency Culture, Attitude & Aptitude, Brand, Business, Communication Strategy, Confidence, Craft, Creative Development, Creativity, Culture, Effectiveness, Egovertising, Marketing, Marketing Fail, Perspective, Planners, Planning, Strategy
Not too long ago, Campaign – in the UK – asked me for my point of view on Byron Sharp and the obsession with brand assets etc.
Specifically, they wanted to know if I felt he was hindering creativity as well as making it harder for small business to ever stand a chance of breaking through.
Now I have some issues with Mr Sharp’s character, but if I put that aside to answer the question, I said this:
First of all, I don’t think Mr Sharp wants to kill creativity.
From my perspective, he recognises its value far more than others in his position. If I’m going to talk about who is undermining the power of creativity, I’d say it can be aimed far more at the companies who outsource all their training needs to the same few individuals because it’s easier and cheaper for them to do.
God, that’s started off controversially hasn’t it?
The reality is what Mr Sharp says isn’t wrong, it’s just not the one-size-fits-all approach that so many seem to have interpreted it as.
And that highlights what the real problem is for me: conformity over possibility.
Or said another way, the modern equivalent of ‘no one got fired buying IBM’.
Look, I get it … marketing is expensive, complicated and influenced by a whole host of factors that you can’t control, so if someone say’s “this will stop you making stupid mistakes”, it’s pretty compelling.
But the reality is not making stupid mistakes doesn’t mean you are ensuring success. Worse, blindly following these rules creates a real risk you will commodify yourself … looking, talking and behaving just like everyone else. Let’s be honest, you don’t have to look too hard to see that already happening …
And that’s my problem with terms like ‘brand assets’ … they’re talked about as if you can buy them off the shelf.
Simply choose a single colour, add a logo and some category cues … then sit back and count your billions.
But people are confusing visual distinction with brand value.
Sure, being recognised in some way helps … but it only becomes an ‘asset’ if it has meaning built into it and to do that requires distinctive and deliberate acts, actions and behaviour over time.
Or said another way, you don’t ‘create’ a brand asset, things become a brand asset.
The industry is continually looking for shortcuts.
I get it … I really do … but the irony is the thing that can deliver so much of this, is the thing the industry continually tries to diminish or control.
Creativity.
At its best, creativity rewrites rules and changes the odds in your favour.
Creativity helped Liquid Death get men to want to drink water.
Creativity helped Gentle Monster become the fastest selling and growing eyewear brand across Asia.
Creativity helped Roblox go from niche player to the single most played game by kids and teens across America.
Creativity even helped Metallica use a 30 year old album to attract more fans resulting in them becoming the second most successful American band of all time.
They didn’t achieve this simply because of smart distribution of their brand assets. Nor did they achieve it by placing their logo as a watermark throughout their TV commercial [which has to be the laziest and most misguided attempt to achieve ‘attribution’]. They achieved it by allowing creativity the freedom to push forward in ways that – as a by-product – meant their voice created value in their numerous assets.
I get it’s not easy.
I get it requires real energy and openness.
But little can achieve what creativity can do when you commit to letting it loose.
My problem [and I appreciate this may just be me] is that many seem to have interpreted the words of Sharp [and others] in a way where they see creativity as simply the ‘wrapping paper’ to execute their rules and processes.
But creativity isn’t the wrapping, it’s the fucking present.
A gift that offers value to brands that goes far beyond the fulfilment of singular commercial objectives and goals.
There are countless examples of brands achieving incredible success and growth following different rules so much of the industry feel is the only way to progress.
That’s not meant as a diss to Mr Sharp, he is obviously very good – though I note he and his peers choose to not highlight that many misinterpret and misuse their guidance, which suggests there is an element of complicity and profiteering from the one-size-fits-all blandification that is happening all around us.
But even then, the real blame should be aimed at the industry for fetishising the learnings and viewpoints of the same few people, because however good they may be – and they are good – it means we’re literally choosing to narrow our own potential and future.
Don’t get me wrong, brand assets are definitely a thing. But they don’t make creativity valuable … creativity makes them an asset.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Confidence, Content, Context, Creative Brief, Creative Development, Creativity, Culture, Management, Marketing
A while back I was in conversation with a very successful football team manager.
In many ways, they’re the managers, manager.
When I asked how – or who – they used to look to for guidance, inspiration or technical advice, they immediately responded with:
“Learn from winners, not players”.
And when I asked why only winners … they replied:
“Because winners face greater challenges than players and still come out on top”.
Interestingly, later in the conversation, they indicated their definition of ‘winner’ was more than simply someone who has achieved success in a league or a tournament … but someone who has achieved success in multiple league or tournaments, because – to paraphrase an old Nike campaign I did – it’s easier to get to the top than to stay there.
Which made me think about my industry …
Because when I look at who we can turn to, to evolve the standards, abilities and skills of our people, I feels there’s more players than winners.
Of course, being ‘a winner’ is much harder to define in our industry …
+ Creativity is as subjective as fuck.
+ Awards have become as much about how you enter as what you enter.
+ Success is defined by more factors than simply scoring more goals than the opposition.
+ The environment we operate in – and who against – is always changing at rapid rates.
+ You can be respected for your opinion without ever having made work that is respected.
+ Blah blah blah blah.
What bothers me most is how much of the industry outsources its training to people who are good players, but often not great players. And by that, I mean people who never made great things, even if they have great opinions on things.
Some may question why it’s important to have actually made things …
Well it’s simple. Anything is easy when you don’t have to do it, so those who have, have better advice than those who don’t.
That doesn’t mean they don’t have things of value to teach, but to paraphrase the manager I interviewed – those who have made work of note, have better lessons to give than those who have simply an opinion on making good work.
That said, it’s not players fault they’re being paid by companies to train their staff. What is far scarier are the reasons why they’re being asked:
One. It’s cheaper for companies than investing in on-going, personalised training for staff.
Two. Few companies have their own philosophy towards work, so having broad training schemes work for their needs.
Three. You are only as good as the people you are exposed to, and many companies confuse billings or popularity with craft and quality.
I know our industry faces many challenges from clients who value different things. But fundamentally, this issue was caused by our industry selling the value of creativity and understanding society down the river. By focusing on ‘players rather than winners’ to drive our standards and knowledge … we’re not moving putting ourselves back in contention, we’re just delaying our downfall.
To leave this post with a final football punditry reference.
We need to get back to playing to win, not playing not to lose.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, Confidence, Creative Development, Creativity, Culture, Differentiation, Management, Marketing, Marketing Fail, Trust, Truth
I was going through some old folders when I found this lovely campaign for Staedtler Highlighters.
To give a highlighter a desirable role in society is a pretty big achievement.
OK, so it’s not as thought-provoking as that door handles ad I wrote about, but it’s pretty close.
But this post isn’t about celebrating luminous green … it’s about what it is promoting: Getting to the point.
Or as this post is titled, cutting the crap.
And my god is there a lot of crap to cut.
The great irony of the above ad is that what it uses to demonstrate its ability to get to the point is something you would see in many companies self-descriptions.
Over-inflated, self-important expressions of what they do and how they do it.
It’s everywhere.
From the umbrella stand that claims to be a protection and lifestyle solutions company to We Work who decided they were a tech company simply because they had an app that people used to book a fucking room.
Look I get we all want to feel validated in what we do.
I get it provides an ability to charge a premium.
But just because you say it doesn’t mean others will think it’s true.
In fact, it can have the total opposite effect … where the good things you do are clouded by the fairy dust being constantly released.
With tech enabling people to check claims like never before, it blows my mind how much delusional ego inflation continues to rise.
Of course, part of it is because companies feel they can continue to get away with it … and there’s an element of truth in that, except in many cases, it’s because no one gives a shit about who they are or what they say and so the relationship is shallower than a Hollywood romance.
10,000 years ago I wrote about something I called unplanning … and in many ways, it’s more relevant now than it’s ever been.
That doesn’t mean being brutally honest downplays your role or value, if anything it can elevate it … especially when surrounded by big talking idiocy. But it’s more than simply differentiating from a crowded competitive space, because as someone wise once said to me, “nothing makes mistakes like someone who can’t be honest with themselves”.
Filed under: A Bit Of Inspiration, Advertising, Apple, Attitude & Aptitude, Authenticity, Colleagues, Comment, Complicity, Confidence, Content, Context, Creativity, Culture, Differentiation, Distinction, Diversity, Education, Emotion, Empathy, Experience, Friendship, Honesty, Individuality, Insight, Loyalty, Marketing, Martin Weigel, Paula, Perspective, Planners, Planning, Point Of View, Presenting, Relevance, Resonance, Respect, Social Commentary, Social Divide, Standards, Wieden+Kennedy
Hello. I’m back.
And because you’ve had no posts for basically 2 weeks, this is going to be a long one.
Yes, I know my posts are already waaaaaaay to long. Sorry, but deal with it.
I had a great time in LA and before that Australia.
Well, I say Australia – but it was in Perth which is closer to Singapore than Sydney.
Met lots of people.
Had good conversation.
It was fun … so thank you State of Social, for inviting me to come over.
I have always loved to go to talks. The stress of putting it together isn’t fun … but for me it’s also about visiting new places, hearing new perspectives and just generally chatting to new people.
And on the rare occasion I get to do a talk with people I know and love, then I get the added benefit – as screenwriter/director Nora Ephron once said was one of the happiest feelings on earth – of enjoying dinner with friends in a city or country none of you live in.
It’s one of my favourite feelings too.
And that’s why Cannes was so special to me.
The event – if I’m being honest – wasn’t that great. Certainly compared to previous times I’d been … and I’ve never really liked it in the first place. But this time it felt the whole industry was in full-on heads-in-the-sand mode.
Nothing highlighted this more to me than the relief/confidence the industry media reported a comment made by Torr – from Apple – in his speech when he said Apple will always need and use agencies. That may be true, but it doesn’t take a data scientist to realise Apple are doing more and more creative work in-house and even their specialist agency – MAL – is seemingly doing less for them.
But I digress …
Because my favourite thing of doing a talk at Cannes was this …
I love these two.
And I love this photo … me, Paula and Martin.
I didn’t exactly have to bully them to do the talk, but I knew I only wanted to do it if they said yes. And the reason for that was we would get to hang out properly for the first time ever.
By that I mean, physically be in the same place … because throughout our time together, we’ve either only met on Zoom or been in situations where just 2 of us would ever be in the same place/country.
So it was special. It was also different.
Because being in the same place – away from the responsibilities of time/life – meant we could properly connect. A deeper way to interact … argue … debate. I totally get why some people prefer working from home. I appreciate the financial impact of travel and time – but you get something more out of being with others ‘in the flesh’, so to speak.
Just like you can learn about other countries from the internet … it’s not the same as actually going there or working there.
But many are discounting this. Claiming they can do their job perfectly well from the comfort of their home. And they probably can … but the question is whether they’re growing and evolving doing it that way. OK, so many will think they are … and many may not care … but there’s a massive difference being immersed in an environment rather than sitting on the outside of it.
I still remember trying to hire someone for W+K Tokyo. They were keen but it was their first overseas move so were rightfully apprehensive. They eventually turned it down and when I asked why, they said they had spoken to someone they knew and they’d advised against it. So I asked if that person had ever lived overseas and they said no – but they’d ‘visited a ton of countries’.
And I am sure they had, but just like looking up a place on the internet doesn’t give you a full understanding about the culture or nuances of a country, either does ‘visiting’ one for a week or two on holiday.
Of course there’s huge amounts you can learn from wherever you are. And there will be stuff that is amazing, important and unique to your situation and nation. But to think there is nothing to learn from outside experiences, perspectives and interactions, is crazy.
And that’s why being with Paula and Martin was so wonderful.
Because we’re bonded by what isn’t common.
We come from different countries.
We all live in different countries from where we were born.
We have all lived in multiple different countries – in my case, double figures.
We [now] all work at different companies and on different clients.
We all have different experiences that has led to different viewpoints.
And while by today’s nationalistic philosophies, it shouldn’t work – in fact we shouldn’t even want to interact – it does. Because perspective and growth comes from the environments, interactions and challenges we embrace … even the stuff that isn’t comfortable.
Sure, it’s all about how you do it – and we do it with respect for the global experiences, exposure and standards we all bring to the table and the knowledge no one is doing it to hurt the other, but to expand perspectives and considerations – but it still can be challenging and we may still may not agree.
Then there’s the fact that we are three, white, privileged adults … so despite having lived in multiple countries and worked with brands on a whole range of challenges and audiences … there’s still huge amounts we want to learn from others outside our frames of reference or understanding.
And while I totally appreciate some don’t want to – or can’t do that – to discount its value says more about the people putting up the barriers and blinkers than it does about the value of the alternative.
And that’s why things like Cannes is important.
The engagements and lessons and interactions.
I wish it wasn’t so expensive so more people could immerse themselves in it rather than just play on the outskirts of it … but wanting to be grow is a noble thing.
And while we were talking at Cannes and had an opinion we wanted to share … we went there wanting to grow too.
And that’s why it was so good to be there. With them.
To listen. To learn. To debate. To argue.
But most of all, to want to be challenged, so we can grow.
I’m lucky to have them in my life. I’m even luckier I got to spend time with them in person.