Filed under: 2026, A Bit Of Inspiration, Advertising, Agency Culture, AI, Attitude & Aptitude, Brand Suicide, Business, Colleagues, Conformity, Consultants, Creative Development, Creativity, Effectiveness, Efficiency, Fashion, Management, Marketing, Marketing Fail, Marketing Science, Money, Relevance, Reputation, Research, Resonance, Respect
A few weeks ago, I found myself in Melbourne, Australia.
I had some time free so I went to the National Gallery where I saw seeing their excellent Westwood/Kawakubo fashion exhibition.
While walking around, it struck me how fashion designers talk about their point of view on society [and how they use their creativity to shape/change it] whereas modern advertising increasingly only talks about their systems and ‘proprietary’ models that drive efficiency and cost savings.
With that in mind, it’s both amusing and sad that for all the business rhetoric we spout on our stages, news pages, and LinkedIn feeds, fashion continues to have greater cultural influence, resonance, and economic impact.
And why is that?
Well, there are many reasons for it, but as someone VERY successful in fashion recently told me: “the top end of their industry is still led by people who love fashion, whereas too much of ours is run by people who crave the love of business”.
Of course, it wasn’t always this way. Go back a little and most of our advertising leaders spoke like fashion designers. And while business will always be essential to our survival – and thank god for that and them – perhaps we’d be better served championing the power of what we create, rather than only focus on the process of how we create it.
Or better yet, let the work speak for us. But not this work.
And if you think I’m being an asshole, spare a thought for all the marketing professionals who attended their MBA course at Imperial College London, when they found I was their guest lecturer. Hahaha.
Filed under: 2026, A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Clients, Colleagues, Comment, Communication Strategy, Community, Confidence, Conformity, Content, Context, Contribution, Creative Development, Creativity, Culture, Differentiation, Distinction, Education, Effectiveness, Equality, Experience, Marketing, Marketing Fail, Marketing Science, Otis, Parents, Research, Respect, School, Standards
As many of you know, Otis has dysgraphia.
For those who don’t know what that is, it’s a condition that means – while his capacity to learn is the same as everyone else’s – the way he learns is different.
I’ve written about how his school has tried to accommodate him and how grateful we are for that, but the reality is – understandably – most schools are designed to cater to the masses, not the edge … so as much as Otis did well, it still meant he was being taught [and measured] to a standard more than his potential.
Anyway, this year – because he was due to change school having turned 11 – we decided to take the plunge and enroll him in a specialist creative school that follows an educational model that has been specifically designed for kids who have ability, but learn differently.
I am massively against private education, but within minutes of walking in – I got very emotional because I knew this is what he needed. What would help him thrive. Not to be better than others, but to be better for himself.
Within a few days of attendance, he proved we were right.
On about the 3rd day, he came home and told us why he knew this school was right for him.
It wasn’t because there’s only 90 kids in the entire school
[when previously there were 70 just in his class]
It wasn’t because the building feels more fun ad agency than place of studious education.
It wasn’t even because it’s next to a beach which the whole class goes to every day.
No, it was this: He doesn’t need to charge his laptop every day.
Now you may think that means he’s not doing much learning … but you’d be wrong. In fact, you couldn’t be more wrong.
You see, at his old school, all he ever did was use his computer.
Part of this was because dysgraphia affects your ability to write with a pen, so he did everything on a laptop. But the other part of this is because his teachers – in a bid to keep him busy while also needing to give attention to the rest of the class – gave him endless worksheets to fill in.
In essence, his education was more about data entry than learning.
That’s not a diss, we understand the situation they were in and were very grateful for the genuine interest in trying to help … however in just a few days, Otis has discovered what education really is about … what it really means … how it really feels.
And while he has stated he finds this harder … he’s not just happy about it, he’s happy about how he’s being encouraged to approach it.
Learn not follow.
Think not repeat.
Experience not reference.
Inclusive not exclusive.
Engaged not left to type.
Which is why the fact his computer only needs charging once-a-week rather than everyday is so noticeable and powerful.
Not just to him, but to his Mum and Dad as well.
It reminds me of the time I was doing a project for Coca-Cola in Indonesia.
We’d launched the Open Happiness work and I’d been sent to Indonesia to talk to kids about what optimism meant to them.
I remember talking to some kids – about 15 years old – when one of them took me to the other side of the street and pointed into the distance.
All I could see was a skyline filled with tall buildings and cranes that were building even more tall buildings so I asked him what I was supposed to be looking at.
“The cranes”, he said. “I’m seeing my future being built in front of my eyes”.
I loved it. I loved how they’d just communicated something pretty fluid and morpheus in a way that suddenly was clear-as-fuck. Something I didn’t just understand, but felt … while somehow also ensuring I was very aware of the context, conflict and challenge they’d gone through leading up to that point.
Like with Otis’ and his use of the battery % on his laptop to help me truly appreciate the journey he’d been on, the comment about the cranes made a lasting impression on me.
Which highlights a really important point.
People very rarely connect, project, express and see meaning in things in ways that reflect how we want them to communicate to us.
That doesn’t mean they lack ability, it means we lack the ability to translate them.
Some of that’s because we’ve become an industry that values convenience over nuance. Some of that’s because we’ve become an industry that values answers over understanding. Some of that’s because we’ve become an industry that values the functional not the emotional.
Some of that’s because we’ve become an industry that values what the clients want to say more than what the audience want to hear. Some of that’s because we’ve become an industry obsessed with the ‘science’ of marketing, not the people it’s for. But most of it’s because we’ve become an industry that places greater value on audiences repeating a specific set of words based on our communication than having them express its impact on them through their individual feelings, emotions and behaviours.
My son … and that kid in Indonesia … not only helped me understand what education and optimism meant to them in ways that no focus group or data set could ever achieve, but they gave me access into their world.
How they see it.
How they interpret it.
How they live within it.
How they cope inside of it.
How they hope to experience it.
The more we open our eyes and ears to what is going on in our audiences world – rather than focus on what we want them to specifically repeat in their world – the more we not only can make a bigger difference to our clients in the work we create, but the more our clients will make a bigger impact on the people they need.
Or as my friend Andy once said:
“Just because someone repeats what you want to hear, exactly as you want to hear it … doesn’t mean they believe a fucking word of it”.
Filed under: 2026, A Bit Of Inspiration, Advertising, Agency Culture, Apathy, Attitude & Aptitude, Business, Colenso, Colleagues, Comment, Complicity, Conformity, Content, Context, Craft, Creative Development, Creativity, Culture, Curiosity, Delusion, Differentiation, Distinction, Diversity, Effectiveness, Efficiency, Emotion, Empathy, Focus Groups, Inclusion, Insight, Management, Marketing, Marketing Fail, Marketing Science, Planners, Planning, Point Of View, Process, Professionalism, Relationships, Relevance, Reputation, Research, Resonance, Respect, Standards
Recently I had to interview a relatively well known singer songerwriter.
While their major successes were in the 90’s, they’d always had a place in popular culture – albeit British culture.
I went into the call only knowing what I had read up about them and what I had thought about them when they were making hits … so while I was intrigued to chat, I wasn’t exactly sure how it was going to go.
Fortunately for me, I had a secret weapon and that was a Mum who had instilled in me to ‘always be interested in what others are interested in’.
What this means is your job is simple: listen to them and follow where they take you.
That doesn’t mean you can’t ask questions.
Nor does it mean you can’t challenge them when you feel their answers contradict each other.
However, rather than go into it looking for faults or specific answers, your focus is simply to understand how they think and see the world.
And I am so grateful for that because the conversation was amazing.
Not just in terms of what was discussed, but how much I understood and – even related – to many of the choices and decisions they made on their journey.
A reminder that whoever you are … whatever plans you have … or wherever you’re from … we’re all bumbling along trying to make sense of the stuff we experience and are exposed to, while trying to keep on some sort of path we feel we can manage or hope to navigate.
I came out of our chat with a totally different perspective of this indivudual – both as a musician and as a human.
More than that, it allowed me to look back on my perceptions and realise how much I had let prejudices, associations and media [mis]shape my point of view. Or said another way, how I had chosen to ‘tune out’ their reality and ‘tune in’ to the noise surrounding them.
Noise created by people who often didn’t know them and certainly didn’t know what they were going through.
We all have experienced a version of that in our life. Now imagine it on a national and international scale?
Which is why that chat not only helped me see their choices and career through an entirely different lens … it made me feel deeply ashamed of myself.
Of my prejudice.
Of my judgement.
Of my wasted energy.
And I told them and they were incredibly kind and gracious about it. Far more than I deserved, let alone expected … but I can honestly say, I now look at who they are and what they have done – and do – with deep respect rather than judgement or ridicule.
That doesn’t mean I suddenly love their music – I don’t – but I do now completley understand where it came from and what it represented. Especially to them. And that – ironically – has allowed me to connect to them as an artist and a human far more than I ever imagined was possible … amplified by their openness, warmth and willingness to be vulnerable about moments in their life that were most definitely not easy.
I say all this because I think where I started prior to the interview represents what our industry is doing day after day.
Relying on cherry-picked data points, shortcuts and convenient answers, rather than going out their way to truly understand the textured lives, perspectives and challenges of the audiences they want and need to connect and engage to.
What’s making this even worse is how many research companies are now outsourcing ‘data gathering’ to AI driven bots … reinforcing that business increasingly values speed, convenience and efficiency over depth of underrstanding.
And the result of all this?
False perceptions.
Self-interest driven solutions.
Increased category convention advertising.
Or, to sum it up even more devastatingly … Maxwell House idiocy thinking.
It’s why I’ve always seen strategy as an outdoor job more than a desk job.
It’s why I’ve put-out books about what society is thinking over what marketing is claiming.
It’s why I’ve always favoured working with people like On Road and Ruby Pseudo over the conglomerate research companies.
And finally, it’s why – when told by planners they don’t have time to go out and talk to people – I’ve said that even if they talk to 3 people in the streets, that’s likely 3 more than anyone else. Because as much as it is always the right thing to make time for more understanding, the point isn’t about scale of opinion, it’s about scale of the nuances you will discover … because when you’re open to that, you’ll not only learn how much you never knew, but see how much your creativity can now impact and achieve.
Filed under: 2026, A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Brand, Brand Suicide, Comment, Communication Strategy, Complicity, Context, Corporate Evil, Crap Campaigns In History, Creative Development, Creativity, Culture, Egovertising, Food, Management, Marketing, Marketing Fail, Marketing Science, Mediocrity, Meetings, Perspective, Relationships, Relevance, Reputation, Research, Respect, Strategy, Systems, Wieden+Kennedy
It’s been a while since I’ve had a real rant, but this is going to be one.
So if you need a peaceful start to your week, look away – otherwise strap yourself in.
One of my real worries for the future o f our industry is not AI … it’s our lack of seriousness.
Before I go on, there’s a couple of things I need to clarify.
First, I am not advocating we add even more process, systems, data and/or logic in what we do – frankly, they’re increasingly becoming an obstacle to both creativity and commerciality as they increasingly view audiences [or worse, ‘consumers’] as walking wallets and the only aim is to bombard them at the moment of potential transaction.
Neither am I suggesting we should be treating all we do like we’re saving the planet with high-concept art. There may be cases where this approach is the right approach … but when I say a lack of seriousness, I mean it in terms of how we think about what we do, more than what we actually create.
For years, the ad industries ‘piece de resistance’ – The Super Bowl – has been a car crash for advertising and marketing. An endless stream of contrived, unsubtle – and often, unfunny – sponsored jokes that feature a production line of celebrities who are all willing to destroy their legacy for a dump-truck of cash being poured into their retirement pension plan.
It’s so depressing.
Sure, every year there’s one – maybe two – ads that really stand out. This year, for me, it was Manscaped … an ad that didn’t feature a celeb, had an actual idea and was actually related to the product they make. But even then, was it up there with 1984 … or Born of Fire? Probably not, but it was fun, memorable and – while not related to the Super Bowl per se – was made for the Super Bowl audience’s entertainment. As was Coin Base’s ‘karaoke’ spot … which, in terms of understanding the Super Bowl ‘ad break’ context they were in and the typical US audience mindset in that context … was a clever idea.
Look, I get how much pressure is in a Super Bowl spot. I’ve been there. It’s a fucking nightmare. There’s an almost endless amount of pressure placed on the work as every-man-and-their-dog adds more judgement, demands and mandatories … fearing their multi-million-dollar investment will be negatively judged by a global audience. And they’re right to worry about that … except the one thing they all seem to forget is the ad agency knows how to write and craft a spot better than all the C-Suite execs put together, so maybe if they let them get on with it, they’d have a higher chance of their work being loved rather than [at best] ignored or [at worse] openly mocked for how bad, contrived and/or embarrassing it is – thanks to either a terrible story/idea, endless and meaningless product features being crammed into the spot and/or the huge pointers in the script to make sure audiences get the gag, because they think people may be too stupid to get it. [When it’s more because they just won’t care]
All this data. All these systems. All this marketing science. And we’re actually getting worse.
And while I appreciate ad agencies have a lot to answer for, they’re not the only reason for this decline – but we’re not allowed to say that are we? Oh no.
We’re not allowed to talk about the impact of procurement departments.
We’re not allowed to talk about the lack of respect for marketing in companies.
We’re not allowed to talk about the dehumanization of people in the research.
And while you may think my tone is being influenced by it being a Monday morning, you’d be wrong – because it has nothing to do with it being the start of the week and everything to do with this:
What the fuck?
Seriously, what the actual fuck!?
And no, it is absolutely NOT an April Fool joke … which would still be bad, but make some sort of sense.
I thought the Ritz Cracker ad at the Super Bowl was possibly the worst thing I had ever seen [and if you haven’t seen it, I am so envious of you] … but I was wrong.
Who came up with this?
How the hell did it get through the endless committees, hierarchies and research?
And why – given the big PR announcements – are they so bloody proud about it?!!
Hell, even the infamous Kendall Jenner Pepsi ad had the good grace to only be tone-deaf and stupid for 40 seconds … but this? THIS???
It actually makes me angry. Properly angry.
Angry our industry is associated with it – even though it smacks of something an internal group at the client came up with or an outside agency who wanted to pander for more business. Angry they will claim this shows how much they ‘understand their customers’. Angry they think they’re sooooo clever and smart for it. Angry that an agency either came up with this or didn’t speak up about this. And angry this is what marketing has become.
Sure, we’ve all suggested some radical [read: daft] ideas down the years.
Name changes.
New product variants.
New category extensions.
But more often than not, they’ve either been killed or they’ve been done with a lot more care, craft and reality than this.
Maxwell Apartments?!
Maxwell fucking Apartments?!
What I find even more confusing is that the owners of Maxwell House – Kraft Heinz – have been so bloody good with their communication over the past few years – or at least Heinz have – which is why whoever sold this [or mandated this] should be both promoted and fired all within the same meeting.
And while I’m sure there’s some people out there that think I am being a snob … I have 5 things I want to end this post with.
1 I understand there may be reasons for this work only those involved would know and – if made public – may help explain why this approach was undertaken. [see: Mouldy Whopper]
2 I understand good intentions don’t always turn into good work for of a million different reasons. [So while I get my hatred may sting, it’s because I know no one intended this to happen]
3 I understand different cultures/audiences have different tastes and maybe I’m not either of them. [Though I did work on Maxwell House at Wieden, so I am aware of the brand and its audiences]
4 Ideas tend to represent the standard of creativity, company, colleague and agency that you’ve been exposed to in your life, and this one smacks of people blinkered by data, inhibited by corporate politics and/or residing in an echo-chamber bubble.
5 And finally – if you think I’m being an asshole – maybe if I tell you how I found out about this idea, you’ll realise I’m trying to encourage us to aim higher, because not only does our industry need it, I know we are more than capable of doing it. You see, I learned of this work – which has been in market since Sept 2025 – from watching a ‘news blooper’ … a news blooper where the TV presenters found it so fucking stupid, they couldn’t stop laughing at it. On air. That’s right, people who are paid to keep a neutral face – whether announcing the best or worst of humanity – couldn’t keep a straight face about this. Not because they loved it, but because they were openly mocking it.
Maybe it made sense at the time.
Maybe everyone involved was suffering an unknown illness.
Or maybe they need better people or a better work culture where this sort of thing can be stopped because people can speak up without being put down so you don’t make newsreaders and the World think you’ve left them with the worst possible taste in their mouth.
Filed under: 2026, A Bit Of Inspiration, Attitude & Aptitude, Comment, Content, Context, Creative Brief, Creative Development, Creativity, Culture, Planners, Planning, Research, Resonance, Respect, Status, Strategy, Success
Without wishing to sound like a stalker – or a pervert – but I recently spotted this couple walking down Ponsonby Road …
I don’t know who they are.
I never saw their faces.
I only was behind them for a matter of seconds.
But in that time, they made a huge impression on me.
The togetherness.
The lazy pace of synchronicity.
The fact they were heading somewhere only they knew.
So much of our industry is focused on what we want people to do or think … and so little time is spent on where people are at in life. Everyone has their issues, concerns, hopes and ambitions – and yet, too often, that’s seen as unimportant or inconvenient.
We – and by that, I mean research companies as much as advertising agencies – talk about ‘understanding people’, but what we really mean is we understand what clients want to hear. So we churn out an endless stream of characteristics that both say everything about anyone as well as nothing.
Robots more than humans.
The thing is, one of the greatest things about the creative industry is are ability to emotionally impact millions.
How to make them feel … not just think.
And yet every model, system and process I see being promoted on platforms and websites doesn’t talk about this.
In fact, it actively filters this sort of thing out … instead, it talks about ‘identifying the optimum trigger and moment to drive the purchase decision’.
What. The. Fuck.
We wonder why our industry is not as influential as it once was?
We wonder why influencers can impact audiences more than a multi-million media plan?
We wonder why artists can reach and impact audiences without any marketing budget, knowledge or skills?
There’s a simple reason.
We don’t spend enough time caring about this couple.
Who they are.
What’s important to them.
What they’re working towards.
What people misunderstand about them.
When was the last time they felt happy. Or helpless.
All we care about is how we can reach them with ‘efficient and convenient sales messages that convey the key functional reasons for purchase consideration. Never once realizing the real problem is they don’t give a fuck about what we’re saying because all we’re doing is shouting what we want them to care about rather than understanding what they actually care about.
Or need.
So next time you get a brief – or write one – that describes an audience as, ‘urban dwelling, white collar employees who take what they do seriously but don’t take themselves seriously’ ask yourself one thing.
Are you about humanity or commercial landfill?
Which just leaves me with a message to the people in that photo.
Thank you for being an important reminder of what we’re brilliant at and what we’re here to do.
May you have a brilliant life together. Whoever you are. Wherever you go.
Here’s to you continually walking towards wherever you want to go together.