Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Comment, Creativity, Culture, Family, Hotels, Technology
A long time ago, I was working on an innovation brief for a prestigious car brand.
As I sat there, listening to all the engineers talking, I realised their focus was more on optimising and evolving rather than innovating.
By that I mean, they were more focused on what they do and how they could make it better and more useful than embracing issues that were bigger than just the industry that they’re in.
So I said it.
Silence and incredulity.
“So what would you suggest?” one of them asked.
Now in these situations, it can only go one of three ways.
1. You go blank.
2. You say something they’ve already done/thought about.
3. You say something that makes them stop and think.
In the vast majority of cases – let’s be honest – it tends to be numbers 1 or 2, but on this occasion, I said something that fell into the last bracket.
“What if you made the car the most private, personal space they could be?”
That shut them up.
They weren’t expecting that.
To be honest, either was I … but while they came back at me with all sorts of technological and legal reasons why this couldn’t be done or wouldn’t be wanted – from car data through to our desire to be always contactable through our digital devices – the chief engineer was suitably intrigued for him to ask me to work with them on exploring what it could mean and who it would appeal to, most.
Which led to a year of one of the most interesting projects I ever worked on.
I should point out that when I talked about privacy, it was not about ‘isolation’ … though there is a value in that … I was talking literally about privacy.
Or said another way, ‘what goes on in your car, stays in your car’.
And while there was a bunch of fascinating research and explorations that went on in the quest to see where this could end up, it never got to where I hoped it would. And it certainly never manifested into an actual product I thought it could become.
Which is why this graffiti I got sent recently, hit home:
To me, this encapsulated where my head was at.
The desire to have a place where we are assured privacy and/or solitude.
A cross between a hibernation and a cultural vacuum, if you will.
To be honest, this was all influenced by work we did for Taj Hotels back in 2007 … where we blocked all mobile access at certain Taj resorts.
Back then, it was less about social media and more about the intrusion of work on family holidays … but the premise – and benefit – was the same.
[For the record, it was only possible because of where technology and the law was at back then. Plus all customers opted into this experiment with the acknowledgement there were alternative contact methods available, even if not as convenient]
Of course, I appreciate that was slightly different to what I put forward with the car idea. That was more about having a ‘social kills switch’ when the car was more a mobile ‘black hole’ … but I do believe the value of privacy – even momentary privacy – will soon rival that of FOMO.
We’re already seeing it.
From VPN’s to quiet luxury.
Not because we don’t want to be connected with the world around us.
But because we want to feel we have greater control over it.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Comment, Craft, Creative Development, Creativity, Effectiveness, Experience
About 6 or so months ago, I interviewed one of the most successful football managers of all time. I wrote about it here.
Anyway, in our conversation, he said something that really stuck with me. Something that feels especially important in these times where organisations seem to value complicity more than experience. Specifically, experience gained and earned at the very top level.
He said this:
“Learn from winners, not players”.
It’s important to note this has nothing to do with age.
I’ve met as many brilliant young people as I have met average and old. What this is about is remembering people who have done great stuff have at least as much value [but really, way more] as those who talk – or just judge – stuff.
Which is why this slide is for my friend ‘Grizzly’ who has been thinking and experiencing this for some time. And why he would have loved the debate it ignited when I presented it as the audience was made up of award winning game designers and procurement people, hahaha.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, Cannes, Comment, Consultants, Craft, Creative Brief, Creative Development, Creativity, Differentiation, Martin Weigel, Paula, Planners, Planners Making A Complete Tit Of Themselves And Bless, Planning, Point Of View, Pretentious Rubbish, Relevance, Research, Resonance, Respect
There are a lot of quotes out on social media that explains how to make great creative work. Hell, a bunch of them are probably mine.
But putting aside the fact many of the quotes originate from people who, arguably, haven’t done much work that is deserving of that description – all of them, in their own way, are right.
And that’s great, because the survival of this industry is down to making work that is great and achieves great things for those it’s for.
But the problem with those quotes is they often reflect an unrealistic World.
One where time … or budget … or client mandatories don’t matter.
Which is why this quote from Leonard Bernstein is so good.
Because it captures how to get to great in the real World.
We need more of this.
I think people want more of this.
Because not only is there a distinct lack of training in our industry at the moment – and what is there is often from the same outsourced ‘gurus’ everyone else is outsourcing to – but Fergus, from OnStrategy, told Paula, Martin and I how so many young planners outside of the ‘big cities’ end up thinking they have no chance to make something even good, as they lack the tools, processes and infrastructure to do what the people on his show said they did.
It’s why we ensured in our Cannes talk we put 3 practical pieces of advice that anyone could use … because if we want to change the standards, we need everyone to have the ability to do that, not just the privileged big city types.
Which is why I leave you with this.
Because as much as time can help craft, a lack of it can force audacious leaps.
Filed under: A Bit Of Inspiration, Advertising, Apathy, Attitude & Aptitude, Australia, Brand, Brand Suicide, Comment, Communication Strategy, Creative Brief, Creative Development, Creativity, Culture, Distinction, Effectiveness, Embarrassing Moments, Emotion, Empathy, Fake Attitude, Government, Insight, Internet, Management, Marketing, Marketing Fail, Mediocrity, Nike, Planners, Point Of View
OK, I’m back.
Again.
And this time, I’m not going to be going away for …. hmmmmm, actually let’s not go there.
Let’s move on shall we?
So before I start, there’s 2 things to say.
1. Some may have seen this before, because I accidentally put the wrong publish date on it.
2. This is a week of long and – for me – serious posts. So don’t say I didn’t warn you.
The good news is that on Friday, you’ll be rewarded for it, with some news that benefits you as much as it does me.
Kinda.
Maybe.
OK, so one thing that drives me nuts is when brands talk in totally different voices to different audiences.
But there’s something that gets to me more, and that’s when the brand in question has tried to position themselves as some sort of ‘brand of the people’.
Case in point, Reddit …
I really like Reddit.
I think their ‘front-page of the internet’ is a brilliant place to play.
And then I saw this …
‘Where Engagement Meets Results’.
What the fuck is that about?
Oh I know what some will say …
“They’re trying to reach business people who discount Reddit as a commercially valuable platform”.
And maybe they are. But the irony is the easiest way to discount Reddit as a commercially valuable platform is having clients on there who only can communicate in the corporate monotone of the meaningless mission statement.
How insincere is a brand who speaks to their customers one way and business another?
How crazy is it that some think business people are a different species to ‘normal’ people?
How badly will Reddit’s audience react to work from companies who only speak business?
Now some may think I’m going over-the-top … they will remind me that we all ‘change’ our tone and personality dependent on who we are talking to.
And that’s true … to an extent.
But this isn’t a tonal change, this is character.
I read that and it’s a brand I don’t recognise …
Feels more like they should be called Beigeit rather than Reddit.
The ability to adapt your voice to different audiences shouldn’t mean changing who you are.
People who play golf have a dramatically different view to sport than those who play football … but Nike still do it in a way where you know and feel it’s them. Just like CTO’s in major corporations has different requirements to those who want a laptop for home … but you never feel Apple changes who they are to communicate with them.
Brands who fundamentally change their personality in a bid to engage different audiences literally don’t know who they are. Worse, their customers may start to question that too.
Reddit are amazing.
Their audience is diverse, engaged and productive.
And while I appreciate some in business may not understand that, if you have to alter who you are, do you want them anyway?
Years ago I was doing work for Triple J … a government funded, youth radio station in Australia.
Unlike other ‘government funded’ media, Triple J was someone with real credibility, driven by championing and breaking new artists, discussing topics commercial radio wouldn’t touch with a barge pole and absolutely no advertising.
So when they came to us asking for help, we knew straight away that whatever we did had to ensure their current audience didn’t feel Triple J was selling out by advertising for more listeners.
While you may think this meant we went niche, we did the opposite.
Built off an idea we called, ‘enemy of the average’ … we went into mainstream media with messages that challenged audiences about the mediocrity they were engaging with.
Radio.
Newspapers.
Cinema.
Magazines.
Nightclubs.
Television.
Wherever mainstream audiences were, we were there too.
And while many hated our work [it was even discussed in Australian Parliament] it not only attracted the largest audience increase in Triple J’s history, it reinvigorated their existing audience because they saw the brand they love stay true to who they are, despite wanting what they didn’t have.
I get we’re in different times.
I appreciate the idea of any risk is unpalatable for so many.
But nothing is as dangerous as changing who you are to attract people who aren’t your audience.
The brand voice is more than how you talk. Or look. It’s how you look at the world … and if you’re consistent with that, then you can express yourself in a million different ways and always be yourself.
But too many brands, despite what they say, don’t want to be distinct.
They see it as having the potential to alienate an audience.
To which I say this …
While you may think being something to anyone means you can engage more people, the fact is, the most power to build the value of your brand is when you are everything to someone.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Comment, Corporate Evil, Creativity, Culture, Cunning, Respect, Revenge
I appreciate the last couple of posts have been quite heavy – especially for the start of the new year – so I thought I’d lighten the mood with an act of mischievous revenge.
As many of you know, I am quite a big fan of this sort of thing.
In my time, I would like to think I’ve done some stuff worthy of note.
I don’t mean the stickers at W+K or the badges at Deutsch or the mountain of other shit I’ve done over the years, because in all those cases, they were a sign of the love I had for the company and/or the people at the company.
No, what I’m talking about is some other stuff that some may view as petty, but I see as a way to give a little poke back to people/companies for previous shitty behaviour – whether to me or others – without ever being malicious, damaging or hurtful.
And no, I did not write that last bit to protect me from any legal implication.
Probably.
That said, compared to stuff I’ve seen others do, I admit, I’m a massive amateur.
Things like the guy who brought an ’emotional support clown’ to his redundancy meeting …
… or the guy who recorded telling his boss the reason his performance had declined over the past year – from being one of the companies top rated performers – was because he’d decided to only put in enough effort to match the salary he had been kept on for over two years.
But recently I came across something that, for me, is evil genius.
Evil in its brilliant mischief.
Genius in its ability to hurt without leaving scars or evidence to lead back to them.
Or at least until they posted about it under their name.
It’s this:
Amazing. Effie and Cannes gold worthy amazing.
Daniel, I may never hire you, but I’ll always salute you and be in awe of you.