Filed under: A Bit Of Inspiration, Agency Culture, Attitude & Aptitude, Authenticity, Chaos, China, Confidence, Consultants, Content, Context, Creativity, Culture, Distinction, Emotion, Empathy, Honesty, Influencers, Innovation, Insight, Internet, Management, Marketing, Marketing Fail, Perspective, Planners, Planners Making A Complete Tit Of Themselves And Bless, Planning, Point Of View, Positioning, Prejudice, Pretentious Rubbish, Relevance, Research, Resonance, Social Divide, Social Media
When I was at R/GA, we got invited to do a big pitch in China.
I was travelling a lot so asked some of my brilliant colleagues to help me with developing the overall strategy.
When I came back, I found they had done a ton of work.
Huge amounts of research.
Huge amounts of analysis.
Huge amounts of thinking.
It was fantastic, there was just one problem.
It was all wrong.
Not because what they had done wasn’t true or accurate, but simply because they’d fallen for planners achilles heel.
‘What they thought was interesting and new wasn’t interesting or new for the audience they needed to talk to.’
While they will never make that mistake again, you’d be amazed how much this happens.
I used to see it in China all the time.
Westerners coming into the country for the first time and throwing down all the things that they found fascinating without realising what they were saying was just normal life for anyone there.
The vast populations of cities.
The local alternatives to twitter, youtube and facebook.
Wechat’s amazing array of features that are embedded in everyday life.
The incredible migration of the country during the New Year festival.
The amount of money spent on 11.11
Yawwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwn.
It’s such an easy and dangerous mistake to make.
Driven by a pinch of arrogance here … a sliver of laziness there … and underpinned by a big dollop of what I wrote about a while back.
I see it all the time … doesn’t matter whatsoever if it’s strategists talking about cultures of other nations or cultures in other parts of their own nation.
Hell, some of the stuff I heard spouted in London planning circles have been bordering on embarrassing.
From using data without any element of context to allegedly reveal ‘why Northern values are unique values’ right through to a continuous barrage of repurposed and reclaimed ‘trend reports’ which enables them to state with utter certainty they know how ‘TikTok is shaping culture’ … despite never once referring to China, where the platform has been in operation for years and where culture there are literally light years ahead of the West in terms of how they use it and how they are influenced by it.
Seriously, when I see or hear this stuff, I wonder if they realise it say’s far more about them than the people they are supposedly expertly explaining?.
Look, I totally appreciate there are many reasons why this situation is occurring.
And as I said, there are many parties guilty of this situation.
But – and it’s a big but – we, as individuals and a discipline, have to take some blame for it.
Thinking we don’t have to interact with people to talk about people.
Believing having an answer is more important than having understanding.
Valuing individual revelation more than contextual appreciation.
All this does is lead to work that satisfies our ego while boring our audience to death.
We can be great.
We can be valuable.
We can push the potential of creativity.
But it won’t happen if we continue to think if it’s new to us, it must be new to everyone.
Filed under: A Bit Of Inspiration, Advertising, America, Attitude & Aptitude, Authenticity, Brand, Brand Suicide, Comment, Communication Strategy, Context, Crap Marketing Ideas From History!, Creativity, Culture, Cunning, Design, Distinction, Diversity, ECommerce, Entertainment, Fake Attitude, Marketing, Marketing Fail, Racism, Relationships, Relevance, Resonance, Social Media, Unexpected Relevance
I’ve written a lot about the ‘hijack’ strategy.
Where a brand pushes itself into a cultural event or topic to either attempt to change the narrative or leverage the narrative.
Some brands do it brilliantly … Nike or Chrysler for example.
However some are a bloody car crash.
At its heart, the difference is simply whether your hijack ‘adds to culture’ or just ‘takes from it’ … however given this approach is now so common among brands, I have to ask whether it can even be considered ‘hijacking’ anymore when most of society expect someone to do it.
That said, it is still a powerful strategy when done right … the problem is, most brands aren’t doing that.
Case in point … social media GAP during the US election.
What the hell?
I know why they did it.
I know what they hoped would happen from it.
But all I can think about is when your own brand of clothes don’t know who they are for, you’re pretty fucked.
And that kind-of sums up GAP’s problem.
Who are they for?
It’s no surprise they are facing incredible pressure in the market these days, to the point there’s talk of them pulling out the UK altogether.
They’re not distinctive enough for people to want to pay a premium for. They’re not cheap enough for people to use them as a foundation for whatever fashion they want to express that day.
In fact, the only thing they have going for them is a collab with Kanye.
It could be amazing.
Reimagining the future of what e-commerce is and how it works.
Combining it with art, not just functionality.
Though whether it will end up making GAP’s clothing range look even older and blander is anyone’s guess.
If they want to learn how to really hijack a moment, they should look at the Four Seasons Landscaping company in Philadelphia.
This is the place where President Trump’s team recently held a press conference, mistakingly booking it thinking it was the Four Seasons hotel.
With all this global attention, they’re leveraging it by selling merch that mimics Trump’s messages.
This is real cultural hijacking.
This is done by adding to the experience rather than just taking it.
Making a landscape company a brand of culture. Albeit for a short period of time.
But let me say this, it’s still more fashionable than the stuff GAP are making right now.
You can buy it here.
Filed under: Attitude & Aptitude, Comment, Culture, Digital, Diversity, Social Media
I am part of the last generation who experienced life before the internet while also being able to embrace it as an integral part of our life.
It has been amazing and as an [over]user/sharer on pretty much every platform out there, it’s fair to say that I am a big advocate of it.
However things have been changing.
Maybe it’s due to the hell of 2020.
Maybe it’s because we live in such political times.
Maybe there’s simply more pricks out there these days.
But it’s not nearly as nice as it once was.
It’s been happening over some time, but the warm, supportive nature of the mid-2000 blogging community has definitely gone.
I loved that time.
It actually was a community rather than just a bunch of people being on the same platform.
And while people disagreed with each other, there wasn’t the spite you see today.
OK, sometimes there was – but when it happened, the community united to stamp it out.
The attitude was ‘by all means have a different point of view, but maintain respect for the other person views as well’.
It was self-policing … a community who openly opposed anyone who was being toxic towards another, or being condescending or desperate to not just ‘be right’ but wanted to ensure the other person looked foolish to all around them.
But that’s the environment we have on social media most days.
All social media … from Twitter to Linkedin and everything in-between.
Sure, sometimes the internet reveals it can be a community again.
United for something good or meaningful.
But sadly that’s now the exception, overtaken by a bunch of arrogant, condescending, self-righteous pricks.
Who are mainly men. White men.
Who are happy at the destruction of another.
Ridiculing them.
Humiliating them.
Of course trolls have been out there since the earliest days, but we are witnessing a new breed. They’re not the people who we can easily dismiss as vicious fools simply seeking attention.
No, this lot are much harder to spot.
Because they’re able to be personable one second and destructive the next … leaving a stream of people confused and broken from the experience of the interaction.
Broken in terms of who they are.
Broken in terms of what they believe.
Broken in terms of thinking they can contribute.
The ‘I-am-better-than-you’ attitude is everywhere.
It is social bullying of the highest order … where groups form around cults of personality and feel it is OK to ignore pleasantries, debate or reason and feel it is perfectly acceptable to revel in trampling on another.
No one – or very few – would ever dare do that to someone face-to-face and yet they think this is perfectly acceptable behaviour on social platforms.
Well it isn’t.
We have enough hate and anger in the World without us happily adding to it.
And while some may say, “it’s only a small minority doing it”.
They’re confusing the small minority who do it all the time with the large majority who do it some of the time.
And while I appreciate we can all make mistakes or have a bad day – and those so people can show incredible compassion towards others at certain times … the fact is, when we fail to acknowledge our bad behaviour – whether through embarrassment or arrogance – we are showing others it’s OK.
To not care about others.
To think our views are superior views.
Which is why we should maybe all practice something Jill has told me since we got together.
Never do or say anything to someone you wouldn’t do with your significant other next to you.
Because if you do, you can’t complain when you’re punched in the mouth.
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Of all the blog posts I’ve written over the years – and let’s face it. there’s been loads – there’s been a few I have constantly referred to.
One is Harrison Ford’s the value of value.
The other is Michael Keaton’s if you’re an employee, you’re still a business owner.
If you hadn’t worked it out by now, both are about ensuring you are not just paid for your creativity, but paid fairly.
You’d think that was obvious, but so many people seem to have forgotten that … including the creative industry, who have decided their value is better placed on the process of what they do rather than what they actually create and change.
Insanity.
But underpinning this is the creative person’s insecurity.
Somewhere in our psyche is the belief that if we charge money for what we create, we’re not being truly creative.
That we’ve sold out.
That we are imposters … capitalists in creative clothing.
Now there is an element of truth in all of this – because the moment you are working for someone else’s dollar, that someone has some influence over what you create. But that’s not unique to the creative industry. Nor does it mean you are selling out on your creative integrity by accepting payment for what you do.
Please note I said ‘payment for what you do’.
That does not mean we should be ignoring the needs, ambitions and goals that our clients want us to help them achieve, but it is acknowledging we should also be paid well for the creativity, craft, experience – and unique way of looking at the World – that goes into creating the work that allows us to achieve their needs in ways others can’t.
The reality is as much as many – especially in the creative industry – like to suggest money is the enemy of creativity, it’s not.
It can allow us to do amazing things.
Break new ground.
Explore new possibilities.
But more than that, while it may be differing amounts, we all need money.
And – to a certain extent – we all want money.
There is nothing wrong with that, just like there’s nothing wrong with being paid for what we do.
The real question should be how did we earn it and what did we do with it when we got it.
That’s how you can judge a persons integrity, not the fact you got paid for what you did and the talent you invested in it.
Sure, struggling may sound romantic in a Hollywood movie, but few of us want a lifetime of that and who can blame them!?
I still remember when Lars Ulrich of Metallica copped all manner of shit because he was the face for recording artists fighting against the role of Napster on the recording industry.
The insults he copped.
The distain he was thrown.
And all he was doing was trying to protect the value of his – and millions of other bands – creativity.
Why was that wrong?
Was it because, at that stage, he was already wealthy?
Is there some sort of rule to say that there is only so much you’re allowed to make before creative people need to shut up and be grateful for what they’ve got?
And what is that amount? No doubt, somewhere between ‘enough to live but not more than the rest of us’.
However somewhere along the line, society has decided to reposition creatively minded people as idealists … naive or even weak. Ignoring reality so they can wank-off on some self indulgent project that only interests them.
Which is total bollocks.
Apart from the fact I’ve never met a creative who isn’t insanely focused on the challenge they’ve been given – even if they have a very different opinion on how to get there to the client or the rest of the agency – the fact is we’ve now surrounded them with 10,000 different types of ‘strategist’, with 10,000 different opinions and agendas … which forces the conversations to be more about the importance of a discipline than the actual potential of the work.
And don’t get me even started on the fact a lot of these new forms of strategy are either [1] not really new or [2] not doing actual strategy, but executional management!
However all that aside, the reality is in all this, creative people have to take a responsibility for the situation they find themselves in.
Or, potentially even more specifically, the people who are training and developing them.
Because they are complicit in maintaining the belief your creative value and integrity is somehow linked to not being ‘diluted’ by payment. Which, when you think of it, is utterly ridiculous given value is created by what others will pay for it.
Schools … universities … agencies … everyone has an obligation to change this.
Not just for the future of their students or employees, but also for their own value.
Appreciating the economic value of what you create and what that creates is not dirty … it is the opposite of that.
It’s purity.
It means you have power in the conversation.
A right to fight for what you believe rather than what is convenient.
Creativity comes in many forms but right now, the form of ‘engineering’ is winning.
Where it’s less about what could be created and more about how you create something that has already been defined. Worse, something that has already been done.
So if you’re in the creative industry or thinking about it or know someone already in it.
Or, alternately, if you’re a teacher involved in the arts – or any subject for that matter – or careers advisor or a parent of someone who is in, or wanting to be in, the creative industry … then please read this article by Alec Dudson [the founder of Intern] because in it, he explains why ‘the economic value of creativity’ skill still remains largely absent from creative education … the impacts of that omission and, most usefully, how you can change it.
Creativity can change outcomes, possibilities and culture.
It has played a pivotal role in every great brand, product, idea and invention.
But not as insane as the people capable of creating it, also being complicit in it.
Know your worth. Charge your worth. Build your worth.
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I’ve been watching a lot of movies that made a big impression on me in the late 80’s/early 90’s.
What a massive mistake.
Apart from Die Hard, Terminator and Point Break … everything else has been pretty horrific.
Seriously, either we had really, really, really low standards back then, or someone was putting something in the water.
Face/Off, Bad Boys and The Rock are particularly bad.
I LOVED those movies when I was younger. I thought they were amazing … but zoom forward 30 years and you want to scrub your eyes and brain with a wire brush.
It’s not the bad effects – I can understand them being rubbish – it’s everything else.
The lack of subtlety. The horrific dialogue. The insane levels of over-acting.
It is obvious that directors back then thought audiences were as thick as shit because the way they signpost every moment in the movie with overt ‘clues’ is insane.
From clunky dialogue that attempts to explain the implausible, to off-centre camera angles to highlight the ‘bad guy’, to music that blatantly tries to communicate how you’re supposed to feel or what you should be ready to experience.
One of the worst of all the moves I’ve seen recently is the 1991 Julia Roberts movie ‘Sleeping With The Enemy’.
I remembered this movie as one that tackled domestic violence at a time where it was hardly ever discussed.
That might be the only bit of it I remembered correctly.
Quite simply, it’s pants.
Filled with more holes than Edam cheese and more over-acting than an episode of ‘Crossroads’ from the 70/80′ … the only positive elements are the name of the film, Julia Roberts amazing smile and the house that features heavily in it.
What makes it all worse is the trailer doesn’t give any of that away.
I know trailers are designed to do exactly that, but the difference between what they set up and what you get is dramatic.
Here’s the trailer.
OK, so you either have to trust me this is setting you a false experience or you have to watch the movie for yourself and know it with all certainty … but none of this is actually the point of this post.
You see when I watch movies, I have this annoying habit of having to investigate their history while watching it.
The thing that caught my eye when I was watching Sleeping with the Enemy was that house.
Look at it.
So grand. So imposing. So much a symbol of wealth.
And while I saw places like that when I lived in the US, I was surprised to learn it was made just for the movie.
Of course I know this happens, but they tend to be on a set, not on a real beach … but here we were, with that exact situation.
And while it looks the home of the wealthy from the front, when seen from behind – it left a different impression.
That’s right, it looks like the sort of rubbish they used to make on Blue Peter with some cardboard and sticky black plastic.
And while this shouldn’t surprise me, it does highlight how much of life is an illusion.
From the social media we read to the pitches we embark on to the relationships we forge to the jobs we covet.
Of course, not everything or everyone is like this.
Some are like the famous Steve Jobs quote, “paint behind the fence”. … where their standards, values and attitude means they will do things others may not ever know or see, but is important to them as it not only gives them confidence of a job well done but let’s them feel they’re working for a company they can believe in.
However they are sadly the exception, even if they should be everyone’s ambition.
So as we enter 2021 with our hopes and dreams, it may be worth remembering so much of life is like the Sleeping With The Enemy house. Where what we are asked to see is not a true indication of what it going on.
And while that doesn’t mean it’s all bad, it does mean you can go into things with open eyes, you can avoid disappointment, you can set some boundaries, you can identify the real opportunity that will excite you, you can stop feeling bad if you have questions or doubts and you can be OK if you’re not living up to what others claim they’re living up to.
Because when we talk about a healthy work/life balance, it’s worth remembering it’s not just about time, it’s about attitude.