Filed under: Agency Culture, Attitude & Aptitude, Colleagues, Confidence, Contribution, Creativity, Culture, Easter, Leadership, Management, Mischief, My Fatherhood, Parents, Perspective, Privilege, Process, Professionalism, Provocative
Today is the last post until the 7th April, thanks to Easter.
As many of you know, I’m not religious in the least – but if there’s a holiday in it, especially a holiday with a justification to eat the stuff I don’t allow myself to consume at any other point of the year, I’m all in on it.
So before I get on with today’s post, I wish you all a happy chocolate eating period … let’s be honest, with the shit going on in the World right now, we deserve whatever can make us happy for a few minutes.
Right … so let’s get on with things shall we>
There’s a term that states:
“Ask for forgiveness rather than permission”.
I get why … because however open minded a company may claim they are, most only want to operate within the narrow guidelines they’ve always followed.
That’s why, if there’s something you want to do that you know challenges convention – it’s better to do it and apologise later [regardless of the outcome] than ask first and likely lose the chance forever.
I have decades of experience of doing this – and have the written warnings to prove it [haha] – but what enabled me to get away with it was this:
1. I always had/have a logic driving my actions. Even if others didn’t/don’t quite agree with it – there is a reason that drives my desire to do something commercially and creatively original, interesting and/or different.
2. Whatever I did never crossed any legal, moral, financial or commercial line. I may be a nightmare at times, but with a family of lawyers, I’m not a total idiot.
3. Regardless of the outcome – good or bad [and more often than not, it was good. Eventually – haha] I always came clean to my boss. The reality it I knew they’d always find out eventually and it was far better to own it than be owned by it.
4. For most of my career, I’ve worked with/for bosses who I deeply respect and who I knew not only understood who I was – and had hired me because of it – but shared a similar belief of pushing things to explore new things. Not for wreckless or egotistical reasons, but out of pure creative, cultural or commercial curiosity. [Albeit they tended to be more considered, deliberate and discerning in their choices than me]
And it’s this last point that I’ve come to realise is one of the most important and valuable things any employee could ask for. In fact I’d go one further, I’d say I regard it as one of the most important factors when looking for a job.
Right now, it appears too many managers are more focused on managing up rather than lifting their people up. Caring more about how they look to their bosses than enabling their teams to develop, grow and lead in such a way that their worth to the organisation is blatantly apparent.
On one level, I get it.
Times are tough out there and you don’t want your future placed entirely in the hands of others actions and behaviours – except that’s the whole point of being a manager. Or at least in my book it is.
As I’ve said many times over the years, I believe the role of a manager is to help their people embrace and grow their talent in such a way that when they leave – as we all do at some point – they have more opportunities than they ever imagined having and that when someone wants to hire them … its as much for who they are and what they do as it is there’s a role that needs to be filled.
Does that always happen? No.
Has it happened more often than not? Yes.
Now I should point out I am not claiming any credit for what people have gone on to achieve – they did it with their own talent, experience and work – but I am saying that is the driving force behind how I approach my job … how I’ve always approached my job … and how I hope my colleagues see me approaching my job.
Put simply, working towards what they’re working towards or putting them in positions of opportunity where they have the right to say “no” to something rather than it being decided for them by someone else.
And if that sounds selfless, it’s not.
Because fundamentally, if they do well, I do well.
It’s how I demonstrate my worth to the people who are evaluating my worth. Because I believe there’s more value in liberating my teams potential than supressing it so only I look good to the powers-that-be.
To be honest, I’m worried this is all coming out the wrong way. I’m not trying to big-up my management skills – at the end of the day, the only people who can evaluate if I’m any good are the people who work with me. The point of this post is more about the commercial and professional importance of elevating people’s potential rather than simply focusing on elevating their productivity.
Sure, everyone has a job they have to do.
Sure, everyone has standards and ‘quotas’ they have to hit.
But my view is you achieve much more than that if you let your team grow rather than just makie them work more. And faster.
It’s why I passionately believe my job is far less about giving the team permission, and far more about giving them protection.
Protection from others judgement.
Protection from others attempts to control.
Protection from others formulaic approaches that never led to anything great.
All underpinned in the knowledge you’ve set the right values, standards and rigor that will guide their choices and decisions for every challenge or opportunity – even if things don’t end up going quite as anyone hoped or planned.
In some ways, it’s a bit like being a parent.
Where your role is to teach your kid how to think about handling a situation, rather than what to specifically do.
Or said another way … trusting their judgement, rather than trying to control it, even if they do something differently to how you would have approached it.
Of course people need to earn that trust – as I need to earn it from them – but believing in their ability has to be the starting point, because if you don’t, not only are you failing to create the conditions where they will even ask for permission, you’re creating the conditions where they’ll be too frightened to do anything different in the first place.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Content, Context, Craft, Creativity, Culture, Delusion, Differentiation, Din Tai Fung, Marketing, Marketing Fail, Mediocrity, New Zealand, Reputation, Resonance, Respect, Tourism, Travel
I have good news for you …
This is the last post for a week. Yep, a week!
You see I’m off to my beloved China for the week so you can rest in peace while I fill myself up on Din Tai Fung, haha.
What a way to end the week eh?
By pure coincidence, this post is about Taiwan – specifically mocking their tourism campaign – which I assure you has nothing to do with me going to China and hoping to have my visa renewed. After all, that’s where Din Tai Fung comes from and there’s no way I’d ever do anything that could harm my ability to keep scoffing down their dumplings.
So over the years, I’ve written a lot about tourism campaigns. Like here. Or here. Or here.
The upshot being that apart from the original 100% Pure NZ campaign – and Mauritius clever idea to bring more foreign income into the country – most are more likely to keep you away than to pull you towards them.
In fact, the only positive of these campaigns is they demonstrate the danger of committee thinking … where the end result is an act of political appeasement than audience understanding.
It’s why I find it hilarious how we keep banging on about all the data we have and yet we still end up scoring own goals.
Why?
It is because we have the wrong data?
Is it because we have people that can’t read the data.
Or is it because people hide behind the data to outsource their responsibilities and decisions?
Well, given this tourism campaign from Taiwan, it may be all 3.
Have a look at this …
What the hell?!!!
My god … Taiwan is a beautiful land full of rich history, heritage and cultural texture and they think this will make people come?!
Who the hell has their ‘data’ told them is the future of their tourism audience … urban architects and local council town planners?
Seriously, what is this supposed to convey … that they have shopping centers?
And they have the audacity to then say ‘Enjoy Now’.
For fucks sake, Taiwan is where the incredible – and my absolute favorite – Din Tai Fung started … that alone could attract more people than this campaign. But no, instead they decided the best way to invite millions to visit is to use the most generic photo ever taken … a photo that could be for literally any place in the whole, wide World … and then shove the words ‘Waves of Wonder’ on it.
What the hell is a ‘wave of wonder’ … because unless it’s a clever ruse to make people wonder out-loud why they should give-a-flying-fuck about a photo of a generic shopping centre, then this work is nothing more than tourism terrorism.
Years ago, I was staying in the W Hotel in Taipei when an earthquake woke me up in the middle of the night.
It was pretty strong and the whole building shook for ages.
And even that is a better tourism campaign than this horror show.
Taiwan is a wonderful place. You should go visit. But don’t go anywhere their tourism department recommends.
See you in a week!
Filed under: 2026, A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Clients, Colleagues, Comment, Communication Strategy, Community, Confidence, Conformity, Content, Context, Contribution, Creative Development, Creativity, Culture, Differentiation, Distinction, Education, Effectiveness, Equality, Experience, Marketing, Marketing Fail, Marketing Science, Otis, Parents, Research, Respect, School, Standards
As many of you know, Otis has dysgraphia.
For those who don’t know what that is, it’s a condition that means – while his capacity to learn is the same as everyone else’s – the way he learns is different.
I’ve written about how his school has tried to accommodate him and how grateful we are for that, but the reality is – understandably – most schools are designed to cater to the masses, not the edge … so as much as Otis did well, it still meant he was being taught [and measured] to a standard more than his potential.
Anyway, this year – because he was due to change school having turned 11 – we decided to take the plunge and enroll him in a specialist creative school that follows an educational model that has been specifically designed for kids who have ability, but learn differently.
I am massively against private education, but within minutes of walking in – I got very emotional because I knew this is what he needed. What would help him thrive. Not to be better than others, but to be better for himself.
Within a few days of attendance, he proved we were right.
On about the 3rd day, he came home and told us why he knew this school was right for him.
It wasn’t because there’s only 90 kids in the entire school
[when previously there were 70 just in his class]
It wasn’t because the building feels more fun ad agency than place of studious education.
It wasn’t even because it’s next to a beach which the whole class goes to every day.
No, it was this: He doesn’t need to charge his laptop every day.
Now you may think that means he’s not doing much learning … but you’d be wrong. In fact, you couldn’t be more wrong.
You see, at his old school, all he ever did was use his computer.
Part of this was because dysgraphia affects your ability to write with a pen, so he did everything on a laptop. But the other part of this is because his teachers – in a bid to keep him busy while also needing to give attention to the rest of the class – gave him endless worksheets to fill in.
In essence, his education was more about data entry than learning.
That’s not a diss, we understand the situation they were in and were very grateful for the genuine interest in trying to help … however in just a few days, Otis has discovered what education really is about … what it really means … how it really feels.
And while he has stated he finds this harder … he’s not just happy about it, he’s happy about how he’s being encouraged to approach it.
Learn not follow.
Think not repeat.
Experience not reference.
Inclusive not exclusive.
Engaged not left to type.
Which is why the fact his computer only needs charging once-a-week rather than everyday is so noticeable and powerful.
Not just to him, but to his Mum and Dad as well.
It reminds me of the time I was doing a project for Coca-Cola in Indonesia.
We’d launched the Open Happiness work and I’d been sent to Indonesia to talk to kids about what optimism meant to them.
I remember talking to some kids – about 15 years old – when one of them took me to the other side of the street and pointed into the distance.
All I could see was a skyline filled with tall buildings and cranes that were building even more tall buildings so I asked him what I was supposed to be looking at.
“The cranes”, he said. “I’m seeing my future being built in front of my eyes”.
I loved it. I loved how they’d just communicated something pretty fluid and morpheus in a way that suddenly was clear-as-fuck. Something I didn’t just understand, but felt … while somehow also ensuring I was very aware of the context, conflict and challenge they’d gone through leading up to that point.
Like with Otis’ and his use of the battery % on his laptop to help me truly appreciate the journey he’d been on, the comment about the cranes made a lasting impression on me.
Which highlights a really important point.
People very rarely connect, project, express and see meaning in things in ways that reflect how we want them to communicate to us.
That doesn’t mean they lack ability, it means we lack the ability to translate them.
Some of that’s because we’ve become an industry that values convenience over nuance. Some of that’s because we’ve become an industry that values answers over understanding. Some of that’s because we’ve become an industry that values the functional not the emotional.
Some of that’s because we’ve become an industry that values what the clients want to say more than what the audience want to hear. Some of that’s because we’ve become an industry obsessed with the ‘science’ of marketing, not the people it’s for. But most of it’s because we’ve become an industry that places greater value on audiences repeating a specific set of words based on our communication than having them express its impact on them through their individual feelings, emotions and behaviours.
My son … and that kid in Indonesia … not only helped me understand what education and optimism meant to them in ways that no focus group or data set could ever achieve, but they gave me access into their world.
How they see it.
How they interpret it.
How they live within it.
How they cope inside of it.
How they hope to experience it.
The more we open our eyes and ears to what is going on in our audiences world – rather than focus on what we want them to specifically repeat in their world – the more we not only can make a bigger difference to our clients in the work we create, but the more our clients will make a bigger impact on the people they need.
Or as my friend Andy once said:
“Just because someone repeats what you want to hear, exactly as you want to hear it … doesn’t mean they believe a fucking word of it”.
Filed under: 2026, A Bit Of Inspiration, Advertising, Agency Culture, Apathy, Attitude & Aptitude, Business, Colenso, Colleagues, Comment, Complicity, Conformity, Content, Context, Craft, Creative Development, Creativity, Culture, Curiosity, Delusion, Differentiation, Distinction, Diversity, Effectiveness, Efficiency, Emotion, Empathy, Focus Groups, Inclusion, Insight, Management, Marketing, Marketing Fail, Marketing Science, Planners, Planning, Point Of View, Process, Professionalism, Relationships, Relevance, Reputation, Research, Resonance, Respect, Standards
Recently I had to interview a relatively well known singer songerwriter.
While their major successes were in the 90’s, they’d always had a place in popular culture – albeit British culture.
I went into the call only knowing what I had read up about them and what I had thought about them when they were making hits … so while I was intrigued to chat, I wasn’t exactly sure how it was going to go.
Fortunately for me, I had a secret weapon and that was a Mum who had instilled in me to ‘always be interested in what others are interested in’.
What this means is your job is simple: listen to them and follow where they take you.
That doesn’t mean you can’t ask questions.
Nor does it mean you can’t challenge them when you feel their answers contradict each other.
However, rather than go into it looking for faults or specific answers, your focus is simply to understand how they think and see the world.
And I am so grateful for that because the conversation was amazing.
Not just in terms of what was discussed, but how much I understood and – even related – to many of the choices and decisions they made on their journey.
A reminder that whoever you are … whatever plans you have … or wherever you’re from … we’re all bumbling along trying to make sense of the stuff we experience and are exposed to, while trying to keep on some sort of path we feel we can manage or hope to navigate.
I came out of our chat with a totally different perspective of this indivudual – both as a musician and as a human.
More than that, it allowed me to look back on my perceptions and realise how much I had let prejudices, associations and media [mis]shape my point of view. Or said another way, how I had chosen to ‘tune out’ their reality and ‘tune in’ to the noise surrounding them.
Noise created by people who often didn’t know them and certainly didn’t know what they were going through.
We all have experienced a version of that in our life. Now imagine it on a national and international scale?
Which is why that chat not only helped me see their choices and career through an entirely different lens … it made me feel deeply ashamed of myself.
Of my prejudice.
Of my judgement.
Of my wasted energy.
And I told them and they were incredibly kind and gracious about it. Far more than I deserved, let alone expected … but I can honestly say, I now look at who they are and what they have done – and do – with deep respect rather than judgement or ridicule.
That doesn’t mean I suddenly love their music – I don’t – but I do now completley understand where it came from and what it represented. Especially to them. And that – ironically – has allowed me to connect to them as an artist and a human far more than I ever imagined was possible … amplified by their openness, warmth and willingness to be vulnerable about moments in their life that were most definitely not easy.
I say all this because I think where I started prior to the interview represents what our industry is doing day after day.
Relying on cherry-picked data points, shortcuts and convenient answers, rather than going out their way to truly understand the textured lives, perspectives and challenges of the audiences they want and need to connect and engage to.
What’s making this even worse is how many research companies are now outsourcing ‘data gathering’ to AI driven bots … reinforcing that business increasingly values speed, convenience and efficiency over depth of underrstanding.
And the result of all this?
False perceptions.
Self-interest driven solutions.
Increased category convention advertising.
Or, to sum it up even more devastatingly … Maxwell House idiocy thinking.
It’s why I’ve always seen strategy as an outdoor job more than a desk job.
It’s why I’ve put-out books about what society is thinking over what marketing is claiming.
It’s why I’ve always favoured working with people like On Road and Ruby Pseudo over the conglomerate research companies.
And finally, it’s why – when told by planners they don’t have time to go out and talk to people – I’ve said that even if they talk to 3 people in the streets, that’s likely 3 more than anyone else. Because as much as it is always the right thing to make time for more understanding, the point isn’t about scale of opinion, it’s about scale of the nuances you will discover … because when you’re open to that, you’ll not only learn how much you never knew, but see how much your creativity can now impact and achieve.
Filed under: A Bit Of Inspiration, America, Attitude & Aptitude, Clients, Colenso, Colleagues, Consultants, Context, Creative Development, Creativity, Culture, Planners, Planning
A few weeks ago, I was writing the Colenso strat gang plan for 2026.
What we want to do.
What we want to change.
What we want to break.
What we want to create.
In doing that, I wanted to reference what we had experienced in 2025 against what mates at other agencies around the World had gone through. Not to compare necessarily, more to understand their perspective of what was happening.
Now, despite the fact I have a reputation for never being satisfied, I knew we’d had a pretty good year.
Not maybe by the measure others value, but by a lot of things I do.
Of course there’s things we can, should and need to improve – and we will – but overall, we’d built a foundation of interesting things that was good by any criteria.
Or so I thought …
You see, I spoke to a friend of mine in the US and when I told them some of the stuff we’d done, they kept saying …
“How did you make that much stuff?”
At first I thought they were either being kind or mistakenly believed that because NZ is so small, it’s impossible for the entire industry to produce more than one thing a year … but that wasn’t it at all.
Despite them working in America.
Despite them working in a big agency.
Despite them working on a massive client.
They’d produced nothing.
Nada.
Zero.
Zilch.
Actually, that’s not quite right … because they did tell me they had produced something.
In fact over 60 somethings …
Presentation decks.
For the same idea.
Which the client still didn’t buy.
Now you may assume with that many presentations, my friend is a fucking idiot. But you’d be wrong because she’s utterly brilliant. But – as I’ve written before – this is where we’re at these days. Endless presentations to endless people in endless departments just to get the smallest bit of work through.
But as mad as that is, it’s not as mad as this …
Despite no one making much work, they told me how everyone is as busy-as-fuck.
“Doing what?” I asked.
“I don’t know. I think they’re just creating, shuffling or editing papers”.
Now I’m not saying we’re immune from writing the odd needless presentation at Colenso …
Nor am I saying we’ve not beem asked to present the same deck to different ‘stakeholders’ within the same organisation a multitude of times over the years …
And if the reason for it is because the client spotted or questioned things in the agencies thinking that the agency hadn’t so they had to go back and keep updating it to re-present it … I get it.
But over 60 times?
For the same campaign?
That never moved forward?
If that’s the case, either the client is bad or the agency is.
Who is paying for this shit? Why are we letting this happen? It’s not just utterly inefficient, it’s utterly soul-destroying.
Worse, it also is completely destroying the value, reputation, purpose of our entire industry.
I get consultancies can operate this way – because ultimately, they get paid to offer advice rather than apply it – but we are an industry made for making, creating and doing.
That we are often positioned by business and procurement departments as ‘costly and unprofessional’ while they happily pay salaries to whole departments who never move anything forward or to consultancies who never take any responsibility blows my mind.
So while hearing the situation my friend found themselves could have made me look at the things we achieved in ’25 with a slightly more positive gaze, it served more as a cautionary tale. Because what we’re seeing is the marketing industry potentially turning more and more into the worst of the legal industry … where the goal isn’t to get the right result, but to keep the problem going.
Not because – as is the case with law – it keeps the money rolling in.
But because it keeps mediocrity feeling important and looking busy.
Hell, with this news, I may be nicer to my clients and colleagues from now on.
Emphasis on ‘may’. Hahaha.