Filed under: 2025, A Bit Of Inspiration, Advertising, Agency Culture, America, Attitude & Aptitude, Brand Suicide, Cakes And Pies, China, Colenso, Colleagues, Comment, Confidence, Creativity, Culture, Deutsch, England, London, New Zealand, R/GA, Shanghai, Wieden+Kennedy
Over the years, I’ve introduced a number of behaviours and/or rituals into the places I’ve worked.
Some have been serious … like the cultural research studies and books I’ve done, such as Dream Small or America in the Raw [to name but two] and some have been errrrrrm, less serious, like the pie-making competitions.
I say less serious, but people don’t act that way.
In fact, regardless of whether I’m talking about the teams in Shanghai, LA, London or Auckland … they all reveal they’re as competitive as fuck.
And in some cases, delusional as hell. Hahaha.
At Colenso, I introduced the Fuck Off And Pie.
Basically we define a theme – or an ingredient – and people have to make something that reflects it.
It’s all blind-tested and then we vote on who is best over a number of categories before the overall winner is revealed to great fanfare.
Or some fanfare.
Anyway, last month the Fuck Off And Pie theme was ‘birthday’s’.
Over the space of 2 hours we witnessed – and ate – a glorious celebration of creativity, gastronomy, insanity and revenge. Put it this way, as bakers … we’re great planners.
From a personal point of view, I had a lot to prove.
Despite being my idea, the last 2 occasions had seem my submission come second-to-last. This was devastating, given I had won first place at R/GA with my totally breakthrough [cough cough] ‘Breakfast Pie’.
The good news is my entry – entitled, ‘Give Birth, Day Cake’ came a highly credible 3rd.
The bad news is I probably have another HR violation.
Here’s why … followed by some other pics of the day. A day that will long live in our memory, and our bowels.
[It’s a public holiday in Auckland on Monday – I know, I know – so see you Tuesday]
Filed under: 2025, A Bit Of Inspiration, Advertising, Agency Culture, America, Attitude & Aptitude, Comment, Creativity, Culture, Cunning, Death, Emotion, Empathy, Environment, Holiday, Home, Jill, Love, Loyalty, Management, Miley, New Zealand, Nottingham Forest, Otis, Professionalism, Resonance, Respect, Strategy, Stupid, Success, This Blog, Toxic Positivity
Happy 2025 and welcome to year 19 of my rubbish.
I trust/hope you had a good break … even if that is simply because I didn’t write a blog post for a few weeks.
I had a great one.
Not just – as I’ve written before – because New Zealand does the ‘holiday season’ better than anywhere on the planet, but because this year was so different to the year before.
And just to reinforce how much better it was, the day I landed back in NZ I was rushed to hospital as my ‘good eye’ decided to basically stop working.
I say ‘good eye’ because when I was 21, my right eye got a detached retina [from picking up a bag of bloody coal, like some cliched Northerner from the 1800’s ] and while they managed to reattach it – which was touch and go due to some complications – it resulted in it having very bad vision out of it. However, thanks to my left eye being good, I’ve never had to worry about my sight beyond how much it costs to have for lenses that don’t look like I’m wearing beer bottles on my face plus the general protection of my head and eyes.
Even though it has been like this for 33+ years, I’ve never taken my sight – or the protection of my eyes – for granted, so you can imagine how freaked out I was when suddenly my good eye basically stopped working a day before we flew back to NZ from Asia.
Now it’s not totally sorted, but I have been assured it will over the next couple of months [which is handy as you can see from the photo below, I look bloody weird with different sized pupils which means people are even less inclined to look at me] and yet despite all this, I STILL CONSIDER THIS HOLIDAY BETTER THAN LAST YEARS.
Let me explain why …
You see back in December 2023, I started work with a new private client.
They had asked me to do a big project for them with a first check-in date of mid-Jan.
I knew it would take a couple of weeks or so to write things up but stupidly, I decided I’d do it over the holidays rather than before.
There was some rationale for that decision …
+ I had a bunch of stuff to finish before the holidays.
+ I had a bunch of reading to do relating to who this client was as a person/artist.
+ I was exhausted and wanted a break before I got stuck into things.
+ It was the bloody festive season and that’s a time I wanted to spend with family.
But the problem was that even though I had a plan for when to do the work, my brain wouldn’t let me forget about it.
So each day, the thought of the work I had to do would nag and niggle at me.
Slowly upping the volume and pressure.
So as each day ended, all I could think about was how I had even less time to relax before I had to start work, which resulted in me not being able to fully enjoy or relax until – in what felt like the blink of an eye – it was time to get started.
When that happened, the annual break I was so looking forward to, wasn’t just over … but never even had a chance to properly start. So instead of being relaxed and ready, I was tired and anxious.
Add to that, that the holiday season the year before had also been rather a traumatic – with Otis and I both ending up in hospital and my dear friend Chelsea, passing away – I was a shattered, emotionally not just physically.
The result of this was that the first 3 months of 2024 were, in all honesty, one of the most stressful times of my life. Not necessarily because the project was hard – though it was certainly demanding, albeit incredibly exciting – but because I had not allowed myself the break I needed to be ready for a completely new challenge.
The good news – if you can call it that – was the impact of these choices and decisions was very obvious to me and I knew I would never, ever let something like that happen to me again. Which is why before the most recent holidays started, I wrote to all my clients – both my private ones and Colenso’s international ones, who don’t have the same holiday duration as our local clients – telling them I was out.
Not ‘out unless you have an urgent requirement’ … but out.
Nada. Zilch. Gone.
And you know what?
No one minded. Not one.
Now, you could say that’s because they find me an absolute pain-in-the-ass to deal with, but I think – or should I say, hope – I believe it is because they respected my time and respected the efforts I’d put into their business over the past 11 months.
I get not everyone has that opportunity.
I get being able to have a break of this duration is a privilege.
But the reality is a break is the greatest investment you can make in yourself or your people.
It gives them a chance to decompress. To think. To let shit go. To get excited again.
Doesn’t matter if you’re a checkout operator or an old bastard, advertising strategist.
It’s why I hate how some companies treat ‘holidays’ like it’s a gift … something you can only have if it suits the organisations needs, timelines and ego.
Fuck that.
For all the talk companies say about ‘our staff being our greatest asset’, the second best demonstration of that – after being paid fairly – is valuing, encouraging and protecting their rights to a break.
And by that, I mean respecting their people’s right and need to have ‘proper holidays’ rather than attempting to hide their toxicity under the guise of bullshit like unlimited holidays … which not only aren’t ever true, but are something they actively go out of their way to ensure can never be realised.
And don’t get me started on the US attitude to vacations, with their 10 days a year allowance … meaning many people can’t have any break of significance without either years of sacrifice or days of unpaid leave.
It’s why I’m eternally grateful for Colenso’s attitude to holidays.
And why I’m eternally grateful for how NZ values and protects their ‘festive season break’.
[Though one unfortunate side-effect is people often don’t take a break in the rest of the year so they can save it all up for the end of the year, which can also contribute to people feeling and experiencing burnout]
And why I’m eternally grateful to my clients for appreciating and encouraging it for me.
Of course part of the reason for their generosity is because it’s in their interests … because a holiday increases the odds great things will happen for them thanks to your renewed energy, focus and inspiration. But hey, I respect they get this because we all win from it rather one person feeling indebted to the other for having what is their god-damn given right to have.
So hello 2025 … let’s see what you’ve got in store for me.
Or should I say, look out for what I’ve got in store for you.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Authenticity, Billionaire, Business, Colleagues, Comment, Contribution, Creativity, Culture, Distinction, Effectiveness, Emotion, Empathy, Equality, Imagination, Leadership, Loyalty, Management, Marketing, Relationships, Relevance, Reputation, Resonance, Sentimentality, Success, Teamwork
After the joy of yesterday’s post – which is more because of Otis celebrating his 10th birthday than anything I wrote – I thought I’d seize the good vibes by writing possibly the longest post I’ve ever written in the near 2 decades of writing this rubbish.
Of course I don’t assume anyone will read it – because who reads any of my stuff anyhow – but it is about an important lesson I learned recently and I wanted to document it – for me, if no one else.
So, one of the private clients I work with is worth an inconceivable amount of cash.
As in billions of dollars. Tens of them in fact.
Now I totally agree that having that amount of money is obscene, but what makes it easier – at least for me – is that:
They’re entirely self-made. They’re a true entrepreneur … taking on all the risk, rather than expecting others to cover it. They’re a patron and advocate for creativity. Not just in terms of their business, but creativity as a whole.
And if you think this all reads as being very ‘corporate toady’, you’d be right … because I am most definitely a fan.
But what’s interesting is how they make their money. Or should I say, how they create the conditions to be able to.
A few weeks ago, they asked me if I could fly to another country to meet someone for dinner.
Not just any person, but a bona-fide superstar. And no, I am not being hyperbolic.
Now there’s obviously a backstory as to how I found myself in this situation and why I was asked to do this by my client rather than [1] them or [2] someone more obvious and suitable – and the reason for it is more bonkers than you could imagine – but within a couple weeks, there I was, sitting opposite this world famous star, chatting about life while trying to act like it was all completely normal for me.
Of course, the person in question had done their homework so knew this meeting was legit, but at one point, they asked why I thought they should consider it.
After reinforcing I was the last person they should listen to, I simply said this:
“All I can tell you is everything they’ve done – and do – is built on wanting a long term relationship not a short term, quick-win”.
That was it. That was all I had.
Now there were 2 reasons I explained it this way.
One is because it’s true and the other is I wanted to convey that their ‘business model’ is playing the long game because it would be easy to assume anyone worth that amount of cash must be ruthless in how they operate and that could be very off-putting for someone who values their creative freedom and integrity.
What I mean when I say ‘long game’ is they invest in the individual, rather than ‘short-term opportunities’ … which means they not only are they happy to give the artists/partners the creative freedom – and control – that made them want to work with them in the first place, but they also don’t expect or demand a return on their investment in the shortest time possible because they see this as a relationship that will be measured in years, not projects.
Now, of course, there is method to this ‘modern-business-practice’ madness.
First is they believe that by investing in trust, transparency and relationship consistency, everyone will achieve a much greater return over a much longer period of time. Secondly is they obviously have no problem in knowing how to make money out of what they do so they know they’re not going to lose out being patient. And to top it all off, they’ve done a similar thing with many other high-profile celebrities/partners which – as they are all still engaged and involved years later – kind of proves they mean what they say.
Which leads to the point of this post.
Relationships matter.
I’m not talking about the sort where one person serves the whims and demands of another – which is how a lot of business today operates, especially in adland – but the type where the relationship acknowledges and values the skills, talent and benefits that each person brings to the table.
No short-changing or undermining. No downgrading or threatening. A relationship where the focus is on ‘what we can make create together’ rather than ‘what I you make out of you’.
How refreshing eh?
Except it shouldn’t be … it should be obvious, however thanks to procurement departments and corporate short-termism – we don’t see a lot of it these days.
At best, it’s a quick collab. At worst, its commercial exploitation.
In this case, my client wanted to work with this individual because they believe in them.
They like what they do.
They believe in how they think.
They’re excited by what can be made possible if they enable them to express their creativity at a different scale and through different art-forms than the ones they normally operate in.
But what makes this work is their appreciation of the artists mind.
The vulnerability of the creative process.
The need to explore before you commit.
The acknowledgement that when you try to create something no one has done before, it will fail before it wins.
And they’re there for it.
All of it.
They understand that to get to something great, the first step is to create an environment of encouragement and faith. Not just at the beginning of the process … but ongoing. Over and over again.
That doesn’t mean you pander. Nor does it mean you hold your opinions to yourself. But it does means you start off from a position of true alignment. Not just in terms of what your hopes and ambitions are, but how you want to realise them in terms of approach, expectations and responsibilities. Meaning everything you do comes from a position of shared responsibility and authority.
The other element is they also understand the adage of ‘it’s business, not personal’ is bullshit.
Business is personal.
Always.
The people who try to claim it isn’t are trying to justify bullshit behaviour.
It’s why my client spends a lot of their time connecting and committing to the other person. To make sure they’re not just in it together, but feel it.
Does that make ‘personal’ approach make things challenging at times?
Probably.
However by ensuring transparency and clarity from the beginning of the relationship – they not only build a relationship based on openness and honesty, they ensure the barriers that often get in the way of focusing on doing great things, get removed.
It all makes perfect sense, except we live in times where people choose to ignore it.
Preferring to optimise interactions.
To put themselves in positioning of authority.
To approach the relationship in terms of ‘what I can get out of them for the least amount of effort or loss of power’.
We’ve all met people like that.
Over the years I’ve had a bunch of people I’ve not heard from in years – or [thanks to Linkedin] never heard from in my life – get in contact wanting me to do something for them and I can literally feel the distain when I tell them, “I’m so sorry, I won’t be able to do that for you”.
I should clarify I have always tried to help people who ask for it … especially in terms of advice or a listening ear. However, when their ask is for me to connect them to friends, colleagues or clients for a shortcut to personal gain … unless they’re an old friend or someone I’ve had a long and personal experience of working with/alongside, they can fuck off.
It might sound harsh but I learned this the hard way.
One person in particular did this to me for a few times.
Continually contacting me under the guise of connecting with me but really wanting me to do something for them.
Contacts.
Introductions.
Feedback and advice.
And I did it, until I stopped.
Because I finally realised they were never contacting me for any other reason than to get something from me. They never just got in contact just to say hi. They never told me how my friends/colleagues had helped them. They never got back in touch to ‘ask me’ the questions they claimed they wanted to know – mainly because that was their ruse to get me to help them with other introductions.
I felt a bit stupid it took me so long, but I got there. And I cut them out my life because who needs that toxic shit.
And I get that sounds harsh, but I don’t care … especially as they still tried to use me until when the point they realised I wasn’t going to … so they went on a public rant about me that reinforced their ego, delusion and fragility.
Which gets to the final point of this post …
The word relationship is badly used, mis-defined and treated with ignorant flippancy.
It’s not about interactions or benefits, it’s about generosity, openness, understanding and trust.
You build it over time by investing and putting time into it.
Time to listen, share, discuss, engage, and give a shit.
It’s an act of consistency, equality and consideration … through good and bad.
And while I appreciate in these optimised, maximised, never-stray-from-the-process-or-rules, big-yourself-up-at-all-costs times, that may sound inefficient … but I have first hand proof, it’s much more effective.
In fact, it’s more effective than every marketing guru with their proprietary process/hyped-up, self-serving academic ‘degree’ – can ever imagine, let alone deliver.
Filed under: A Bit Of Inspiration, Agency Culture, Apathy, Attitude & Aptitude, Authenticity, Comment, Complicity, Corporate Evil, Creative Development, Creativity, Culture, Marketing, Marketing Fail, Mediocrity, Relevance, Reputation, Research, Resonance, Respect
This is a month or so old, but I am finding it impossible to get out of my mind.
Like a car crash. Which this is.
Have a look at this.
What you’re seeing is part of a research report a company put out recently in NZ.
Look at it. Look!
This is where a bunch of ‘for profit’ research companies are these days … spouting ambiguous rubbish that [I assume] they believe is insight gold.
What makes it worse is some companies will no doubt have read this … been amazed by it … and then paid them handsomely for more of this … resulting in everyone [and I mean everyone, bar the company flogging it] losing.
Not just losing in the present, but in the future.
Which begs the question, how bad/ignorant/blinkered/out-of-touch are some organisations that they’re ‘informed’ by this? Worse … how bad/ignorant/blinkered/out-of-touch are some organisations that they’re satisfied with this level of superficiality?
For me, this sort of thing is an act of social criminality.
Actually, that’s not harsh enough, it’s an act of commercial criminality.
And the reason people are getting away with it is because too many companies have leadership who value ‘scalable convenient answers’ rather than truth, context and real commercial understanding. Only wanting news that paints them and their plans in the most positive light, regardless of what the reality may be. In other words, they seek ‘information’ that feeds and/or reinforces their God-complex … and far too many companies are happy to oblige because it’s an extremely profitable business approach for them.
But even this isn’t enough for some, with many now aspiring to become their clients strategic consultancy … meaning the work they do is as much about their future as their clients … and that’s why I’m so grateful for the researchers and research companies who believe in the craft, role and truth of the discipline.
The people who want to reveal rather than package-up.
Who see people as more than just walking wallets.
Who understand nuance rather than the optimisisation of efficiency
[to maximise their own profitability].
Who look for the why, not just the what.
Who are more interesting in exploring truth than flogging their ‘proprietary system’ … which more often than not, involves using bots and AI that are – to paraphrase Top Gun – are writing cheques reality can’t cash.
In other words, I’m grateful for people/companies like Ruby Pseudo, ON ROAD and a few others who play up to a standard not down to a convenience.
Research is important as hell, but only if it’s good research and there’s far too much out there being peddled that falls far short of that standard. And that’s why the discipline – and us, as an industry as a whole – need to expect more, demand more and most importantly, respect real stuff more. Because witnessing mediocrity is one thing, but when we let it undermine what we do – and can do – is another thing altogether.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Comment, Communication Strategy, Creative Development, Creativity, Culture, Emotion, Empathy, Humanity, Relationships, Relevance, Resonance, Respect
As its the start of a new week, in the first month of a new year … it’s pretty safe to say we can expect another year of endless ego, humble-bragging and self-righteous bullshit … and that’s just the stuff you get from me.
So while I am the last person you’d expect this to come from, I thought I’d use this post to try and remind us what professionalism really is … why we desperately need to treat people as humans rather than ‘consumers’ … and why a job well done doesn’t mean having/creating/using AI driven, friction free, optimised sales funnels, powered by parity brand assets … meaningless marketing practice certificates … grandiose PR statements … and endless statements about all the awards we ‘won’ from increasingly obscure media publishers. [not forgetting all the posts we put on all social media platforms telling everyone about them, while conveniently choosing to ignore how actively we were involved in lobbying for them]
And how will I do that exactly? With this:
You’re welcome.
Here’s to having a good week.
And a less bullshit producing/polluting new year.