Filed under: A Bit Of Inspiration, America, Authenticity, Creativity, Culture
Recently I was in NYC and I absolutely loved being back.
There’s many reasons for that, of which one is crazy cities are where I feel I am able to breathe.
I know that’s a bit of an oxymoron given they’re full of pollution and people, but it’s true.
I feel free, alive, engaged and present there.
It’s like oxygen to me.
Don’t get me wrong, I like Auckland A LOT – much more than some of the other places I’ve lived – but its no comparisson to the busy, demanding, restless and relentless energy of the mega city.
It’s one of the reasons we won’t be here forever and one of the reasons why Shanghai remains my favourite place I’ve ever lived.
A place where anything could happen – and often did.
A place where anything could be seen – and often was.
A place where variety was on every corner – and never stopped.
A place of the good … bad … enthralling and exciting.
How can anyone not get intoxicated by that?
OK, I know not everyone does. For example where I feel the creativity, possibilitiy and energy of the place, they tend to feel the noise, mess and pressure … which is another reason I love the big cities, because it has variety of people, not conformity. And nothing kinda captured this than the cars I saw on the streets of Soho.
Look at that …
From shiny status to crafted shitbox. And Tesla truck wankers.
Yet they not all seemed to fit perfectly into the environment, they were also all perfectly accepted.
And that’s part of what I love … that the paradox creates the energy to enable new possibilities.
Something to compare and compete against. Revealing and opening doors that would otherwise stay hidden or closed.
It’s why I find creativity becomes a true force when it has something to push or fight against.
Something that demands it to elevate its game … and push against rules and conformity.
Rebellious inspiration, so to speak.
Because while creativity has no limits, it seems to go to more interesting places when it’s provoked by the fear of complicity, conformity or routine.
Maybe that’s something companies – and cities – could do with embracing a bit more.
Because while comfort and consistency is nice, the unknown and unexpected don’t just keep things moving … they make sure you never take confront and consistency for granted.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Childhood, My Childhood, Queen
I appreciate this is the 2nd Queen post in recent weeks, but it’s my blog so you’ll just have to deal with it. Besides, it would have been Freddie’s 78th birthday yesterday, so it’s kind of respectful. However, to make things have less of a bitter taste in your mouth, maybe you’ll like the fact this is more about how they’ve just [kinda] broken my heart rather than me waxing lyrical about their musical genius. Or something.
Now while I appreciate anything Queen produced post-1984 was generally pants – even I can admit that – everything leading up to that point was, at least for me, was a musical adventure.
It is no exaggeration to say that Queen have impacted my life in many ways.
From giving me some of my greatest childhood memories following their tours around the world through to inspiring me to want to play the guitar.
So while all of that has cost me a fucking fortune in terms of money and time, I don’t regret it at all. Hell, I’ve even enjoyed seeing the ‘tribute’ version of the band – featuring the admittedly incredible Adam Lambert – in Shanghai, LA and London. So it’s fair to say, I’m still a fan.
That said, Queen stopped being Queen even before Freddie died.
As I point out above, after 1984 – bar their Live Aid appearance – they changed from musicians and rockstars to entertainers – chasing popularity rather than attracting it. And while it could be argued they have been very successful in doing that – given they’ve made more money in the years since Freddie died (1991) than they did with all their earnings between 1973-1984 put together – the reality is that’s more to do with amazing ‘brand management’ than musical integrity.
But to have a band still have an active role and position in culture – 30 years after their singer died – is extraordinary, which is a big reason why SONY have just paid them over ONE BILLION POUNDS for the rights to their music.
And while I am happy for the band – especially as it reinforces the sustainable commercial value of creativity at a time where everyone seems to want to knock it down – I saw something that made me really sad. And it was this.
The bit that got me most was the line: ‘Legally Queen has split up’.
Of course, in terms of the band, that happened a long time ago, seeing the legal entity end has affected me far more than I ever imagined it would.
The finality.
The certainty.
The definitiveness.
While Freddie had gone, there was something comforting that John was still involved in the business of the band, even though he had retired from the band. But now there’s no reason for them to stay connected. And while I am sure John will be happy with that given he loves his reclusiveness, for the fans it is undeniable proof it’s over.
Done.
Finito.
And yes, we still will have the music. And the memories. And maybe … occasionally … the odd concert featuring a ‘version’ of the band. But while I criticise Queen’s output post-1984/85, I still hate it’s officially done. Because with that single piece of paper, I am forced to realise so is a part of my connection to my youth and history.
They say we shouldn’t be sad it’s over, but be glad it happened.
I get that.
I also get I’m a 54 year old man and it has been over for 30 years … so I should stop being so fucking melodramatic.
But I still feel glum … even though it does reminds me of some valuable lessons for marketing.
1. Artist management knows how to build brands better than 99% of marketing practices.
2. Companies may control brands, but they don’t own them. Fans do.
3. The law is more powerful than media budgets, channels and legacy.
So thank you Roger, Brian, John and Freddie.
It’s been epic.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Audacious, Authenticity, Bands, Brands, Business, Comment, Confidence, Context, Creative Development, Creativity, Culture, Differentiation, Distinction, Emotion, Empathy, Imagination, Individuality, Innovation, Leadership, Loyalty, Management, Marketing, Marketing Fail, Mediocrity, Metallica, Music, Provocative, Relationships, Reputation, Resonance, Respect, Talent
Recently I watched a documentary on a band.
A household name. Not just in America, but around the World.
It was pretty good … but the most interesting part of it was the interview with the manager.
Specifically how he described what he was there to do:
He said: “My job is to do one or two things that change your life. Not ‘good moves’ but change your life”.
And while they turned out to be arguably more focused on their own fortune than the artists they represent, it cannot be denied they achieved exactly what they said for the band in question … helping turn them into the biggest band in the world for a period of time. An accolade they have managed to forge into a long-lasting career that sees them continue to be at the top end of their industry.
Now of course, there’s a lot of things that go into achieving success like that.
Songs.
Talent.
Drive.
Concerts.
Fans.
Distribution.
Copyright ownership.
But a good manager has a huge influence and role to play in all of this … which got me thinking.
What if clients saw their agency partners as people whose role was to do the same as this manager?
To help them fundamentally change the trajectory of where their business is rather than continually communicating – and reinforcing – where they are.
Dramatic change, not incremental.
OK, there’s some clients who actually do that – and a lot more who think they are, but are doing the opposite – but the reality is for all the talk of ambition and change, so much of it what is done is about keeping things exactly where they are.
Part of this is because of the influence of ‘industry guru’s’ who have positioned themselves as business liberators when really they’re more insurance salesmen [made even more hilarious by the fact the vast majority have never created any actual creative work or built a brand of note] … and part of it is because of a narrative that’s been going around that suggests agencies care more about taking clients cash through excessive timelines and pricing.
As I’ve written before, this attitude is more bullshit than fact … shaped by a procurement process that doesn’t value quality of work – just the price of it – and a corporate attitude where the expectation is complicity not challenge.
Of course that doesn’t ignore the fact some agencies have also played their part in creating this situation by devaluing creativity, devaluing training and agreeing to whatever gets them the revenue – regardless of the consequences – which just reinforces what a mess we’re in.
It’s why I loved that managers quote so much …
The goal being to create the conditions to be ‘the exception’ by being exceptional..
Not ‘a little bit better than before.
Not ‘a little bit better than those around them’.
But to fundamentally change the context and rules of the game.
Champions, not just players.
Of course, it’s easier said than done … but I’ve had the pleasure of seeing it in action up-close-and-personal through Metallica’s management, which is why I know it can be done and I know you can increase the odds of it being able to be done.
Because in their case, what they’ve helped achieve is remarkable.
Put aside the fact they have worked with the band for almost 4 decades. Put aside they’re the most successful music management duo in music history. And think about how they’ve enabled 4 old men – who write what can best be described as ‘mass niche’ music – not just continue to live at the forefront of popular culture, but do it in a way where their creativity is deeply respected by all.
Hell, they’ve become the second most successful American group of all time.
OF. ALL. TIME.
But it’s even more than that … because they’ve also helped the band find new ways to push, explore and expand what they do with their creativity and how they can do it.
Incredible.
Of course, none of this would be possible without the band having the hunger and desire to keep pushing, but their relationship – and trust – of their managers is a key part of what enables it to be possible.
Which is why there’s a couple of things Peter Mensch – one half of their management team – said to me that has had as much impact as the quote that inspired this whole post.
1. “Our job is not to market the band, but to protect their truth”.
2. “We’re not paid to kiss their ass, we’re paid to tell them the truth”.
And maybe that’s a couple of the reasons why Metallica have been able to build a business and a brand [even though they would hate those terms] which is wildly more successful –culturally and commercially – than many brands who spend tens of millions trying to be.
Not just because music connects to people in ways brands rarely can, but because many brands don’t actually know who they are and don’t want to listen to anything that asks questions of them, they don’t want to acknowledge or accept.
So it’s little surprise an agency can change a brands life when brands so often choose to delude themselves with where they currently are … where their version of a relationship is based on how much you cost and how easy you are to deal with, than the quality of the advice and results you help them gain.
For all the systems and processes our industry has latched onto in a bid to prove our credibility and method behind our approaches … how many brands can we say have fundamentally ‘changed their life’.
One?
Ten?
One Hundred?
Certainly not as many as you would expect from the US$87 billion dollars spent on market research in 2023 delivered.
Which is why I leave this post with another music reference … another perspective that had a profound affect on me.
This time it’s from the band – albeit they were more artists than musicians – The KLF, who not only captured what I believe defines a great manager, a great agency and a great brand … but what also creates the chance for someone, anyone, to properly change their life.
“Don’t give them what they want, give them what they’ll never forget”
Filed under: Collaboration, Complicity, Consultants, Corporate Evil, Creativity, Culture, Customer Service, Egovertising, Empathy, Management, Perspective, Professionalism, Relationships, Relevance, Reputation, Resonance, Respect
A few weeks ago, I told a private client I wasn’t going to work with them any more.
We hadn’t worked together very long, but while their team were great, this person wasn’t.
The basic issue was they thought they were paying me to be their servant.
Or more precisely, subservient.
It became very obvious very soon that they thought my job was to:
Agree with what they say.
Do whatever they want or demand.
Be quiet when stupid decisions were being made.
In essence, they thought they were God but unfortunately, I’m an atheist.
So I politely told them I wasn’t the person they needed right now and I wish them the best.
Before I go any further, I totally appreciate the privilege I have being able to do this, but this was never going to work.
They didn’t take it very well and wanted me to spell out why I was walking away.
So I calmly explained that for someone who had failed many times in an area where I had a lot of experience and success – they did not want to acknowledge, discuss or change any element of their approach which was objectively, flawed.
On one level I understood why.
This was their company and so to admit failure would mean having to admit they had failed. Or at least been complicit in it. And that’s hard. No one wants to do that. But I wasn’t doing it to make them feel bad, it was – as is always the case – because I wanted to win better.
Now the reality is for them to act this way towards me meant they had acted this way to others before me … and maybe that’s what this point they started to get pretty rude and personal. Given they were wealthy, they were probably used to getting their own way with companies who are fine with being paid well for complicity.
Now I am no Saint, far from it. I’ve made a cavalcade of bad choices and decisions over my time, which is why I won’t judge anyone who chose to accept their expectations – even if I do feel for whoever was told by their bosses to accept their shit – but, to paraphrase Meatloaf, I will do anything for great, I won’t do that.
No no no no no no no.
As I said, I completely get the privilege of being able to have this attitude.
In many ways, its the very definition of privilege on a multitude of levels.
And while I can’t defend that, for what it’s worth it’s one that has taken years to form – of which becoming a Dad has been a major factor – but I am at a point in my life where valuing my sanity, health, self-respect and whatever reputation I have, is worth more than any of their money.
Which, for me, is maybe a sign of success that I can genuinely feel proud of achieving.
I hope everyone gets the chance to do this.
Not just because of how good it feels, but because everything would be so much better with more honesty rather than ‘commercial harmony’.
[And yes, I know I’m living in delusional land, but it’s nice to dream]
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Brand, Brand Suicide, Communication Strategy, Complicity, Confidence, Content, Context, Craft, Crap Marketing Ideas From History!, Creative Development, Creativity, Culture, Design
A few weeks ago, I went on a trip where the people I was going to meet, had sent a car to pick me up.
If this wasn’t flashy enough, it was a Mercedes. With a driver who wore a fucking cap … and it wasn’t even a German Policeman.
As I sat in the plush leather seats, I couldn’t help but notice one thing.
This.
Brown.
Brown on brown.
Brown on brown. On brown.
It was as if the design team were a bunch of perverts who loved sewer porn. Or something.
And I have to say, I found it pretty off-putting. Well, when I say off-putting, I mean distracting … because I couldn’t take my eyes off it. Wondering why anyone would do this.
Because it wasn’t just 50 shades of brown, it was also made up of multiple materials of brown.
Leather.
Wood.
Plastic … often disguised to look like leather. And wood.
What the actual fuck?
I tell you something, when you’re literally cocooned in a car of poo, the last thing you want to do is drink the bottle of water they kindly put our for me.
At the time, I tweeted out a picture of the car and said:
“Mercedes really like brown. Though no doubt in the brochure it was called, ‘decadent dark chocolate’. 💩”
To which someone tweeted back that the official colour was, ‘Macchiato Beige’
MACCHIATO BEIGE!
BEIGE!!!
Jesus Christ … if associating with brown is alarmingly questionable, then surely associating yourself with beige is even worse?
Who the hell decided that???
I’m as confused by that as I am the people who actively chose to spend multiple tens of thousands of dollars on having it as an option.
But then history is littered with companies being able to embrace terrible decisions as long as someone has given them a reason to ignore reality.
Years ago, Bloomberg Businessweek asked me to write something for them.
One of the things I wrote about was UPS and their choice of ‘corporate brown’.
At the time I said, “if I had millions to spend, I don’t know if I’d be using it to associate with the contents of a dirty nappy.”
[Otis was approaching his 2nd birthday, so that was relevant to me rather than an attempt to be controversial]
While I appreciate the role colour has in branding – even though the way many use it. think about it and talk about it is utter bollocks – I still don’t really understand how any organisation could decide ‘brown’ in their shade.
In fact the only reason I imagine that can happen is when they hire a consultant firm and they tell them, “brown is a white space for your category, so by owning brown, you differentiate yourself from competitors”.
Which highlights five major considerations for brands:
1. When you allow ‘white space’ to define your strategic decisions, you’re ultimately seeding control to your competitors, not your truth.
2. The quest for differentiation only counts if it offers something of value, not just is different.
3. Without creativity and meaning, your ‘brand asset’ is a conformity drain.
4. Job title doesn’t equate to being smart.
5. Honesty trumps harmony … at least with companies who don’t have god complexes.