Filed under: A Bit Of Inspiration, Advertising, AI, Attitude & Aptitude, Communication Strategy, Crap Campaigns In History, Creativity, Culture, Emotion, Empathy, Humanity, London, Technology
While I was in London, I saw this:
What the actual fuck?
The worst thing is I can imagine they’ll get lots of enquiries … probably from companies who are very vocal on saying ‘their staff are their greatest asset’.
But as we know, the companies that shout the loudest about their people are often the ones who are the worst offenders of them. Like some supercharged gaslighting trick, except everyone knows what they’re doing.
The bit I find confusing though is who do these companies think will be their future customers if they are shedding jobs in favor of AI?
Who is going to have the money and why the fuck do they think those who do, will spend it with them when there is a distinct lack of customer care, craft or consideration?
AI has incredible possibilities, but the scary thing is most companies like it because they see it as being able to do the same things they’ve always done, just cheaper or faster.
That’s it.
What these companies fail to realise is that if their products and operations can be replicated this easily, then they may not be that good in the first place.
I’m seeing this everywhere – especially in advertising.
Agencies and clients banging on about how they have used AI to create an ‘ad’ that would have cost millions before – without once stopping to realise that not only is it something we have seen millions of times before, but while the ad may be visually rich, it is also fucking shit.
Sure, it’s early days … but that so many people are focusing on the optimization of the technology rather than the possibilities of it is tragically sad. But then – as I’ve talked about a bunch in the past – I have always been more alarmed by the people behind the tech than the tech itself.
Maybe this is why my client – the biggest investor in luxury and street culture fashion on earth – believes the future of luxury will be built around personal service. Not the illusion of personal service … but the engagement and interaction with real humans.
Highly trained, highly experienced, specialists.
That doesn’t mean they don’t see the value and power of AI … they do. It’s just they recognize that you can’t claim value when you’re doing everything you can, on the cheap. And yet so many brands forget that … mistaking a premium price for a premium product. Until they find out by the actions, choices and behaviours of the people.
Technology is amazing and nothing is possibly more amazing than AI.
It has the power to liberate opportunities we’ve never imagined.
It can enable and facilitate whole new ways of working and creating.
It will provide an outlet for people who have been overlooked for decades.
This is all incredible and important stuff.
But if companies increasingly see it as a way to cut costs to drive short-term gains … then frankly, not only do they deserve all they will get, they need to realise they are the embodiment of Artificial Intelligence.
So to the people behind Artisan … go fuck yourself.
Said with love. Human love.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Community, Context, Creativity, Culture, Emotion, Empathy, Happiness, Harmony, Humanity, Inclusion, Japan, Love, Perspective, Resonance, Respect
Over the years, my wife has told me all she wants me to do is listen to her when she faces challenges, rather than try and fix them for her.
I suspect she is not the only woman who has had this conversation with a man.
And while she knows the reason we do it is out of love, she finds it annoying-as-fuck.
Fortunately we’ve been together so long that its finally got in my thick skull, hence I now listen rather than automatically run to ‘fix’ mode.
The point of this is that I think a lot of advertising needs to adopt this trait.
Too often we think we can solve everything.
Marketing.
Politics.
Poverty.
World hunger.
You name it, our ego believes it can solve it.
But there’s something quite magical in embracing problems rather than trying to solve – or go around them.
Sure, we’re paid to help clients move forward … but that doesn’t always have to be from tackling issues head-on … sometimes, it comes from realizing some problems don’t – or can’t – be solved.
Recently I read something that embodies this perfectly.
A ‘solution’ that doesn’t fix the issue, but deals with it with dignity and grace.
It’s not unique, I’ve seen things like this before and have written about some in the past … but where they tended to be addressing issues in a private environment – such as care homes and parks in the Netherlands – this is something where the public are actively encouraged to be part of the solution.
Except it’s more than that.
Because they benefit as well.
In connection. In understanding and – at a time where there seems to be less of it about – in humanity.
It’s not just magical and beautiful, it’s important. For everyone.
Filed under: Advertising, Agency Culture, Aspiration, Attitude & Aptitude, Auckland, Bassot, Career, China, Colenso, Colleagues, Comment, Contribution, Creative Development, Creativity, Culture, Effectiveness, Emotion, Empathy, England, Experience, Friendship, London, Management, Planners, Planning, R/GA, Wieden+Kennedy
I have always taken hiring people very seriously.
For me, it’s more than professional … it’s personal.
A sense of responsibility to help whoever comes on board discover who they can become, rather than just do the job that needs to be done.
Part of this is because – as I’ve written many times – I believe my role is to ensure than when they leave [as all people eventually do] they go to a job they never thought they could get.
Where they’re hired for who they are, not just what they do.
For what they’ve made, rather than just what they know.
For how they see the world, not just for how they do their job.
And how do I do that?
By helping create the conditions and the opportunities for them to be great.
That’s it.
My attitude is that the talent is already inside of them – otherwise they wouldn’t be hired in the first place – and my job is to help them see it, believe it and do things with it.
That said, talent is only half the equation … the other is character.
Who they are.
How they act.
How they interact.
As I’ve also written before, I believe in having a gang rather than a department.
A team full of different experiences, mindsets, backgrounds and ideas … but united through their values, standards and love of the work.
Because of that, it is important that anyone who joins has the character to add to the identity of the team rather than just duplicate it.
Or said another way: they need to be someone people enjoy being in a room with, even when we’re discussing, debating and arguing.
Which we do, a lot.
I suppose this is why I feel such a genuine sense of gratitude when someone agrees to be part of our team.
For me, it’s a big demonstration of faith in me/us and I don’t take lightly … which is why the only thing that beats it is when someone agrees to join me for a second time – even though I then worry about their sanity.
What is this all about?
Well, it’s a very convoluted way to write about Martin Bassot.
Back in 2017, I worked with Martin at R/GA London.
In fact, he was the very first person there to tell me to “fuck off”.
I should point out he didn’t say it aggressively, more a response to some cheeky-shit thing I probably did/said, but the moment he said it, I was in ‘HR appropriate’ love.
I know that makes me sound slightly unhinged, but it meant he was comfortable enough with me that we could debate freely and never let it get personal … and that’s a big thing for me.
But it only got better … because over the following months, I got to see someone with real talent and character … someone who could make a real difference to the ideas and craft, which is why I was both proud and sad when he told me he was off to join my ‘other family’, W+K London.
Zoom forward a few years and I’m in New Zealand at Colenso and rang him up.
“Hey …” I said, “… you know how you talked about always wanting to live overseas, how about coming to NZ?”
There was a pause before he replied, “I was thinking somewhere more like Amsterdam”
But he still came.
Uprooted his – and his partners life – to come to the other side of the World.
For me.
Well, not FOR me, but also not excluding me.
And he has been brilliant. Even better than I knew he would be … and I knew he’d be great.
He developed into a really great number 2 for me … helping lead some really great work, develop some really great people in the team and help achieve some really great results for the clients we work with.
I use the past tense because after 2½ years, he is going home. Again.
I was tempted to use the same post I wrote about him last time he left me, but he deserves more than that. Probably. At a push.
In all seriousness – and without wishing to sound an old, old bastard – I am very proud of him.
What he’s done.
How he’s done it.
And most importantly, who he is.
He’s left an indelible mark on the team, the agency and the work.
And in the time he’s been here, we’ve hopefully done the same for him because he leaves with memories, experience, fans, work, Cannes Grand Prix’s, LBB Immortal Awards and Agency of the Year titles and a lot of empty crisp packets.
And I mean, A LOT of empty crisp packets.
So all in all, it’s not a bad set of achievements for little over two years.
Back when I pitched the idea of NZ to him, I said “Come for an adventure and go back better and more experienced than you’d be if you stayed in London”.
I think it’s fair to say we both did what we hoped and promised each other.
And while I’m obviously sad he’s going, I’m very excited about his next adventure.
The agency who has hired him – and there were many who wanted to – are very lucky, but they’re also very smart … because they saw him for who he is today rather than who he was 2+ years ago. What that means is they not only took the time to properly understand who he is and what he can – and wants – to do, they shaped the role to enable it rather than just hire him and then ask him to fit in with what they have.
For someone who will always deeply care about Martin, it makes me very happy that is the environment he’s heading into.
Doesn’t mean it will be easy.
Doesn’t mean he won’t have to work fucking hard.
But it does mean he’s been set up to win not just to fit in.
I suppose the best compliment I can give Martin is this.
Despite working together twice before, I really hope I get to work with him again.
Even if next time, it’s far more likely I’ll be working for him rather than the other way around.
But even then it would be a pleasure.
So thank you Martin, for everything.
At the end of the day, the best thing you can hope you can do in a job is make a difference and you did that and some. [Though I must admit, one of the things I’ll remember most about your time here is the lunch we had in some weird Chinese restaurant in the middle of Canada, as we listened to Forest beat Palace in the last minute. That and Colenzob-do, of course]
So know you’re going to be missed, respected and always adored.
And with that, it just leaves me to say, fuck off Martin.
Said with love. Always and forever.
[There’s no more posts for over a week, not just because I need to get over Martin’s departure, but it’s a holiday and then I’m off to China … so see you in a week and please pray with me that Martin’s plane home gets delayed for about 12 more months, haha.]
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, China, Colleagues, Content, Context, Creative Development, Creativity, Culture, Distinction, Diversity, Emotion, Empathy, HHCL, Management, Marketing, Marketing Fail, Mum & Dad, Perspective, Planners, Planners Making A Complete Tit Of Themselves And Bless, Planning, Point Of View, Police, Professionalism, Relationships, Relevance, Resonance, Strategy, Stubborness, Truth, Wieden+Kennedy
When I started in this business, 10,000 years ago, I was a pain-in-the-ass.
OK, I admit … I still am, but for different reasons these days.
Because back then, my annoying trait was driven my eagerness to learn.
Not just from the people around me, but anyone who I thought had – or was – doing something interesting.
It meant I had no boundary as to who I spoke to.
Not just in the agency, but out of it too.
It resulted in me talking to all manner of different people – regardless of their role or level – the only requirement being they had to doing something I thought was interesting.
Not because I was trying to gain favor.
Not because I wanted to earn ‘social clout’.
But because I was, as my Mum had taught me, interested in what other people were interested in … and I thought who better to look at than the people who had, or were doing, something that interested and intrigued me.
What this meant was I not only built up my context and breadth of knowledge pretty rapidly, it also meant I built connections that I may otherwise not ever get to. Not that, my goal was that, it was just a byproduct of it.
And while I definitely got this trait from my parents, at the time I just thought it was normal … something everyone did. Until I realised it wasn’t.
One day I got called into one of my bosses office and asked what the fuck I was doing.
A client had mentioned to him I’d been in touch [in a nice way] and my boss couldn’t work out for the life of him, how – or why – that had happened.
As he started telling me that I need to spend my time focused on my job rather than interrupting people from doing there’s … I told him that I was doing my job. That I’d not let anything fall through the cracks and it was at that point he inadvertently gave me one of the best lessons I’ve ever had in my career.
You see, when he realised I was meeting/chatting to all these people but still fulfilling my responsibilities, he knew he didn’t have a leg to stand on. Worse, he knew I knew.
And that kind-of liberated me to go after anyone or anything I found interesting.
It’s how I met Paul Britton, the Forensic Profiler who brought the discipline to the UK.
It’s how I met Clotaire Rapaille, the author of The Culture Code – which has had a huge influence on my work.
It’s how I met Lee Hill … who I am incredibly grateful is still in my life as my mentor and friend.
And despite all that being decades ago, I have continued to do it throughout my career – resulting in me getting to learn and understand perspectives from International Football Managers to Sex Workers.
Or said another way …
By following what interests me rather than what is expected of me, I’ve ended up with a wonderful range of wonderful people who continue to inform, educate and advice me on what I do and how I do it.
The reason I say this is that I am pretty surprised how many people only want to engage with people of a similar level to them. Not all, admittedly … but far too many.
I don’t know if it is nerves, respect, the fear of looking like a social climber or even the bloody class system but what I can honestly say is that my ‘informants’ [as I called them in Heather Lefevre’s great book, ‘Brain Surfing’] still provides me with more insight and creativity than all the frameworks, systems, social listening tools and focus groups – put together.
Which is why when people ask me what they can do to develop their skills, I tell them to not follow the words of the Linkedin pundits and gurus, but wherever their curiosity takes them or intrigues them. Because if you only play where you’re comfortable, you’ll never see everything you want is on the other side of it.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Comment, Confidence, Content, Context, Curiosity, Emotion, Empathy, Harmony, Honesty, Individuality, Meetings, My Childhood, Relationships, Relevance, Resonance, Respect
Recenty I met someone who had a profound affect on me.
I didn’t know them before we met.
I didn’t even know of them before we met.
But circumstances meant we met – via Zoom – and almost from the moment we talked, I felt a deep connection to them.
An immediate appreciation and understanding of who they were and what they were working towards … helped by their generosity of transparency and honesty.
Now we may like to think everyone we meet is like that, but we know that’s not really the case.
Even with people we know, we often express with a level of guardedness … but not with this individual. Oh no …
Within seconds all barricades were down and we had entered conversation of almost breath-taking honesty and detail.
At least that’s how I felt – hahaha.
Even looking back on it, I don’t know how – let alone why – this happened so quickly with them, but it did.
Maybe it had something to do with the fact the conversation had no agenda?
Maybe it had something to do with the fact we discovered we had some shared contexts?
Maybe it had something to do with both of us being genuinely curious and interested in how the other saw life?
Who knows, but after the call, I was left dealing with a whole range of emotions and feelings.
Confusion.
Exhilaration.
Contemplation.
Elation.
All topped off with a sense of disappointment it was over and a hunger to do it again.
Now, if truth be told, this not the first time something like this has happened …
Sure, the effect they had on me was unique to them, but I’ve definitely had similar experiences that have felt like a seminal moment.
Where I’ve met or talked to someone I would always remember.
Where there have been thoughts and questions raised that I’ll never forget.
Where they’ve felt like we’ve been connected for decades, when sometimes it’s been for less than a day.
Overall, a sense of overwhelming gratitude and amazement of encountering someone who was willing to throw all of who they were into the moment we were interacting.
Call me cynical, but for me, the only people who can do this are either those with supreme confidence, psychopathic tendencies or a comfort in their own vulnerabilities.
And while this person had some traits of the former, they definitely didn’t show any of delusional – something I’m pretty attuned to – which means their openness was born through their acceptance and awareness of their truth, while also feeling they were in a safe environment – and with a safe person – to express themselves without caution or limits.
As compliments go, that is maybe one of the most beautiful anyone can ever receive.
But what makes this even more special is that when this happens, it has the same effect on the other party. And it did … because I found myself being able to express myself in a way that ensured our conversation transcended transactional and became deeply personal.
Or said another way, it was one of those increasingly rare conversations that felt like a gift … a gift wrapped in our focus, curiosity, authenticity and deep compassion.
No judgement.
No expectation.
No agenda.
It was an experience that reaffirmed how lucky I am.
That aged 55, I still get to engage and encounter the new and interesting.
People who are willing to place and share new ideas, new considerations and new perspectives in my life.
Ideas that can trigger, remind or challenge the various beliefs I’ve held on to for – sometimes – all of my life.
Not because of arrogance, but because they are kind and willing to be vulnerable for you.
How incredibly wonderful.
Of course I shouldn’t be so shocked I still get to have this, given how my parents were …
My Dad with his incredible capacity to talk and connect to anyone …
I’ve mentioned how, when I was a teen, Dad would a bring a homeless person to our house – promising them a bath, a feed and a good night sleep in a warm bed – if they promised to talk to me about their life because he wanted to ensure I respected everyone has a story and that life is as much about good fortune as it is effort.
I must admit I hated it at the time, but now I’m older, I’m in awe.
And then there was Mum, the most compassionate and considerate person I have ever met.
Always interested in what others were interested in – regardless of age or background – as she saw them as a way to learn more about life. To get a bigger perspective of the world, which in turn, would allow her to contribute to more in her world.
And while I’m not as good as my Mum or Dad, I am a product of them … so accept I have gained some of their incredible abilities.
I certainly enjoy talking to people.
I definitely love understanding what people care about.
I deeply value learning the perspectives of those who are unlike me.
But while this person answered all of these elements, they were more than that.
Because not only did they let me see more of who they were, they helped me see more of who I was, too.
Stuff I may have not paid much attention to, or thought about or even locked away because of what it signified or triggered.
And while I may never speak to them again – let alone be in a situation where I will be in the same room as them – I will forever be grateful to them.
Because they served as a great reminder that the richness of life is not simply about what you do in it, but what you allow it to bring to you.
And they gave me a lot. Including a fuckload of questions I’m asking myself … hahaha.
At a time where we’re increasingly sitting behind desks and studying humanity through datapoints, let this be an advertisement for human interaction.
Because not only do they reveal the nuances data rarely see, they trigger the emotions, data will never be able to feel, let alone express.
John le Carre once stated, ‘a desk is a dangerous place to view the World’.
He could well have added,
‘Humans let you see the world, but certain individuals will take you to the most exciting corners of the universe’.