The Musings Of An Opinionated Sod [Help Me Grow!]


Why Business Needs To Be More Seinfeld …

I was never a fan of Seinfeld.

Then I’ve never been much of a fan of Jerry Seinfeld either.

I always found him a bit of condescending, self-righteous prick.

Oh I get he is smart.

His observational skills are almost unparalleled.

But you can be a genius and still be an asshole. Step on down Elon Musk.

However recently I read something Jerry said that made me dislike him less.

Not simply because he didn’t know who McKinsey were, but because of what he highlighted is the problem with them. Or more specifically, the problem companies who use them, have.

Now don’t get me wrong, I appreciate this paints Jerry as a control freak.

And I also acknowledge that many companies hire McKinsey because they think the challenge they face is hard – rather than easy.

But what I do like about what he says is he won’t outsource his responsibility.

Sure, he could trust those around him more … and sure, his words smack of egomaniac … but to be fair to him, the product he sells is himself – his personality, his character, his humour – so it makes perfect sense he is obsessive about what goes out under his name because he cares deeply about his reputation, values and his quality control.

And that’s a major problem these days.

Too many don’t.

Oh they’ll say they do.

They’ll run internal and external communication that reinforce they do.

But then they’ll go and outsource their responsibilities and decisions to ‘for profit’ external organisations. Either because they don’t want the pressure … the issue is beyond their abilities … or they want someone to blame if things go wrong.

And the issue with this is the external organisation who are now responsible for answering this challenge, often do it with little to no consideration of who they’re doing it for.

How their clients look at the world.

The nuances and quirks that define who the company is and how they act.

So they provide a solution that does exactly what has been asked of them and nothing more.

Solutions agnostic of client values, beyond some superficial characteristics.

And this has resulted in a world filled with identikit functional solutions. Solutions that answer the issue, but at the cost of commoditisation. And all because senior people – who are paid handsomely to be responsible for their organisations wellbeing and growth – decided to outsource their responsibility to another organisation, even though they know they will never care as much about them as they should care about themselves.

Of course not everyone is like this.

Some are as committed and obsessive about how they do things as what they do.

But there are far too many who look for quick wins.

Easy answers.

Less pressure or responsibility.

Which is why I have always thought whether you are a shareholder or an employee, knowing how much the most senior people understand, value and protect the standards, nuance and quirks of the company they represent – not simply the balance sheet – acts as a good indicator you’re with a company who respects the value of their own value.

Not simply in terms of profit.

Nor in reputation.

But in the standards and values that drives all they do and create.

Which is my way of saying that while I still think Jerry Seinfeld is a bit of a dick, I now respect him for knowing where his responsibilities lie.

To both himself, his future and his fans.

Now if only there were more companies and brands who lived by the same mantra.

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Collabs Are Becoming A Circle Jerk …

Before I start, I’ve been a huge fan of collabs over the years. Seeing what happens when two different artists or brands or artists and brands come together has been fascinating.

And for every terrible LG x Prada phone, there’s a Nike x Ben & Jerry’s sneaker.

But … but … it feels we’ve moved from collab to labelling.

Where it isn’t about what two parties can create with each other, but just renting space for another brand to slap their logo on.

Take these Travis Scott x Playstation x Nike sneakers …

Jesus Christ.

Where the Ben & Jerry’s felt crafted and cared for this is just … well, put it this way, it feels more like a bad promotional item than something that represents a true collab.

And the thing is, this approach is happening more and more – across all manner of categories – which is why I kinda love what Nobuaki Kurokawa has done with their first product launch from their CUGGL label.

Let’s be honest, they’re taking the piss.

Like, blatantly and unashamedly.

Not only does it look like it say’s Gucci, by making the design resemble graffiti, it feels like they’re also sticking two fingers up at the terrible and contrived Gucci/Balenciaga collab.

The Gucci x Belenciaga is especially horrific because individually, they’ve not really laid a foot wrong in building the value and position in culture of their brands. And then they do this.

Lazy.

Fake.

Obvious.

Out-of-date.

Dad at the disco rubbish.

Basically, the fashion industry version of this.

Which is why I like what CUGGL have done so much.

Punking the brands pretending to be punking fashion.

Of course, Diesel did something like that before – though their mischievous eye was aimed at the counterfeit industry [even though it kinda said ‘fakes may be real’, which is the last thing they needed to do] however in terms of greatest accolade for mischief, that prize should have gone to the band Blink 182.

I say ‘should have’ because they ended up pulling out of potentially the greatest burn ever.

In the early 2000’s, Axl Rose was making a new Guns’ n’ Roses album.

It was unique because the only original member of the band was Axl himself.

He had fired all the band and was basically at his most indulgent ego best.

The only thing he’d announced was the album was going to be called ‘The Chinese Democracy’.

For years and years nothing came out.

The album postponed time and time again.

At one point, his record label, Geffen, pulled funding … and yet the recording still went on.

Enter Blink 182.

They announce they were recording a new album and guess what they were going to call it …

That’s right, The Chinese Democracy.

Better yet, because Axl was taking so long to release his version – they could be sure they’d be first, so history would always make it look that Guns n’ Roses copied Blink 182.

Alas they went cowardly on the idea, which is a shame … because that would have set a benchmark CUGGL and Diesel could only dream of reaching.

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The First Is Always Misunderstood …

The photo above was taken by me in June 2006.

So sixteen years ago.

I found it recently in my flickr file.

I don’t know if I ever used it for a post.

I’m not sure where I took it – though I assume Singapore airport.

But I bet you I captured it because I found it weird to see someone playing games.
On their computer.
At the airport.

Remember, 2006 is way before the very first iPhone.

Youtube, Twitter, Facebook and Google Earth had only just started.

Shakira was number 1 with ‘Hips Don’t Lie’ and the first Cars movie had just hit the cinema.

And while gaming was huge – and handheld systems had been around for years – the idea of someone playing on their computer – at an airport – was obviously strange enough for me to take a photo.

But would we think that now?

Well, maybe the idea of needing a big-ass laptop to do it may still be considered strange – for totally different reasons than it was in 2006 – but the idea of someone gaming at an airport at all times of day wouldn’t cause a blink of an eye.

And here’s the point.

We – as an industry – are quick to kill new.

We write off different without any hesitation.

Believing if it makes no sense to us, it can’t make sense to anyone. Like we’re the fucking gods of everything.

And yet history has repeatedly shown new needs time.

Time to grow. Time to find its place. Time to find its energy.

From Apple computers to the internet to electric cars to gaming culture.

And while sometimes it may burn out, it’s worth remembering what a Fast Company journalist once said about reviewing tech.

“The biggest mistake is reviewing new tech against established tech. It will never win that because it’s not trying to be that”.

Which is why when you see new habits, beliefs or trends emerge that make little sense to you, it may be worth remembering before you pass judgement that it’s not them who have got it wrong, it’s possibly you who has misunderstood.

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If You Want To Do The Impossible, You Use The Incredible …

I don’t normally write about work I’m involved in, but today I’m going to make an exception because it’s slightly bonkers.

One of our clients is a company called FFI.

They make a product called Green Hydrogen.

Put simply, it’s the only energy source that can maintain the World’s energy requirements without killing the planet because it is carbon neutral.

Nada. Zilch. Nothing.

And while the fossil fuel companies will claim they have similar products – like blue or grey hydrogen – they don’t, because the reality is green hydrogen is called ‘green’ for a reason and that reason is its main ingredient is nature and so it’s impact is also good for nature.

I know … sounds too good to be true doesn’t it?

In fact, when we were pitching for it, I wrote a slide that said “this sounds the sort of wizardry you’d expect from Harry Potter”.

And it is. Except it’s real, not magic … even though it feels like it should be.

Anyway, without going into too much detail, one of the things we want to do is ensure youth culture know about it … know there’s something that can actually given them and their planet a future despite the fossil fuel companies trying to burn it all for their own profit.

I know … it may sound weird to do that … but there’s very good reasons for it, especially when we have a generation who have seen the power they have with their united voice and focus.

From legitimising non-binary attitudes to undermining presidential campaigns to shorting hedge funds to forcing national demonstrations against the NRA to name a few.

But the question was how can we do this?

How can a major, corporate company connect to culture in a way where it’s not try hard and still allows the science to be celebrated?

The answer …

Work with a scientist who lives and breathes in their world.

Which is why we are working with the brilliant Rick Sanchez, from Rick and Morty, to help spread the word, educate the world and push for change.

And while this won’t happen overnight … I’m very excited to see how our brilliantly bonkers partnership will help move us there. After all, there’s plenty of examples that show if you want to change established attitudes and behaviour – then there are occasion where doing something ridiculous is the most sensible thing you can do.

It all starts from here …

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The Great Effectiveness Swindle …

There’s so many agencies, consultancies and self-appointed guru’s out there who talk about how to be successful at business.

They all have their models, eco-systems, philosophies and proof points.

And yet so few have ever done it for themselves.

They’ve chosen to ‘succeed’ under the safety-net of anothers money, reputation or effort.

That doesn’t mean what they do or think doesn’t have value – of course it does – but it also doesn’t mean their viewpoint is the only one worth counting.

And yet, every single bloody day, that’s how it is presented.

Recently someone wrote a piece on how they had used their proprietary research methodology on a Cannes winning TV ad and declared it would not deliver sustainable growth for the brand in question.

Putting aside the fact they were judging work that had won a creativity award rather than an effectiveness one … the thing I found funny was their confidence in proclaiming their view was the ultimate view.

I am not doubting their smarts.

I am not doubting their data.

But I am doubting their breadth of business appreciation.

And yet somehow, the voices of a few have positioned themselves as the be-all and end-all of effectiveness.

Don’t follow us and you fail.
Don’t follow us and your brand will lose.
Don’t follow us and you will be labeled foolish.

Now I am not denying these people do have a lot of experience and lessons we can learn from, but they’re not infallible.

But that’s how the industry approaches them.

Lording them like they are Yoda’s of the future.

But they’re not.

Don’t get me wrong, they are very good at evaluating effectiveness from a particular perspective and set of behaviours. Offering advice that can be hugely important in the decision making process.

But there’s a whole host of brands and business that have adopted totally different models and achieved ‘effectiveness and success’ that leaves others far behind.

Incredible sustainable success.

From Liquid Death to SKP-S to Gentle Monster to Vollebak to Metallica to name but a few.

Oh I know what some will say …

“They’re niche”“they’re young”“they’re not that successful”.

And to those people I would say maybe you don’t know what you’re talking about … because in just that list, it includes the biggest selling brand on Amazon, the fastest selling brand in their category on earth and the second most successful American band in history.

But there were two things that really brought the issue of mindset narrowcasting to me …

The first was the launch of a book that was basically about creating future customer desire for your brand/business.

Now there’s nothing wrong with that … but no shit Sherlock.

Has the market got so short-sighted and insular that the idea of doing things that also drive your future value and desirability become a revelation?

It’s literally the most basic entrepreneur mindset, and yet it was presented like it was Newton discovering the laws of gravity.

This person is super smart.

They’ve done a lot of good stuff.

But it just feels the actions of some in the industry are driven by the fetishisation of icon status … even though, ironically, what it does is highlight their experience may be narrower than they realise.

But at least the book had good stuff in there.

Stuff that could help people with some of the basics.

A desire to look forward rather than get lost in the optimisation circle-jerk.

This next one was a whole lot worse.

Recently an ex-employer of mine went to see a current client of mine.

Specifically the founder and CEO.

Apparently they went in to tell him he was missing out on a whole host of business and they could help him get more.

They then proceeded to present a massive document on how they would do it.

He looked at them and told them it was very interesting but they were wrong.

He told them their premise was based on a business approach he doesn’t follow or believe in.

A business approach that didn’t reflect the industry he was in, only the industry they were in.

He then informed them he had the most profitable store on the planet and so while he appreciated their time, he had faith in his approach and it was serving him well.

But it gets better.

As they were leaving – and I’ve been told this is true by someone who was apparently there – the person showing them out informed them their boss had a personal net worth of US$36 billion and based on their companies current share price, that meant he was more valuable than their entire group.

Was it an asshole thing to do?

Yep.

Do I absolutely love it?

Oh yeah.

Will I get in trouble for telling this?

Errrrrm, probably.

My point is the industry has decided ‘effectiveness’ can only be achieved and measured in one way and any deviation from that is immediately discounted or considered ‘flawed’.

Often by people who have never actually built a world leading business themselves.

Again, I am not dismissing the importance of what is being said, it’s HUGELY important – which is why I’m proud we won the Cannes/Warc effectiveness Grand Prix – but, and it’s a huge one, if we think that’s the only model and only use that one ‘model’, then we are literally adopting a single approach to solve every one of our clients every problems.

One.

That’s insane.

Not just because it’s stupid but because if everyone adopts the same approach, then impact will be influenced far more by spend and distribution that strategy.

Please note I am absolutely not saying we should burn the models or philosophies or systems that have proven their value to drive business. No. Absolutely not. I’m just saying we shouldn’t be praying at the feet of them … especially when many are simply focused on creating steady impact rather than spectacular.

Yes, I know ‘spectacular’ has a lifespan – which is why innovation is so important – but so many brands out there either aim for the middle … reinforced by processes, protocols and rules defined as ‘best practice’ by people in a particular industry … or they bake-in ‘limitation’ into their potential because they’ve blindly adopted rules they never challenge or explore from other industries or entrepreneurs.

At the end of the day, if a brand like Liquid Death can become the biggest selling water brand on Amazon because they found a way to make men actually want to drink water through a model and approach that is not only radically different to what so many of the industry experts say is ‘the only way’ … but is the opposite of it … then your brand may be inhibiting itself by following a model designed to make you fit in with it, rather than redefine how it fits in with you.

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