Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Brand Suicide, Comment, Confidence, Corporate Evil, Creativity, Culture, Cunning, Emotion, Empathy, Equality, Experience, Management, Marketing Fail, Money, Perspective, Prejudice, Relevance, Resonance, Unfair Life
I know I said there’d be no posts while I’m away, but this is important.
As many of you know, a few weeks ago I wrote about a management style where the goal appears to be to systematically destroy the confidence and self-worth of their employees.
While I suggested a few possible reasons for their approach, the reality is – intentional or not – what they’re doing is abuse, pure and simple.
I am well placed to say this because – as I also wrote in the post – I had once been a victim of it.
Well that post hit a big nerve because within 72 hours, it had been shared thousands of times on Twitter and I received over 250 stories of abuse from people who previously thought they were alone in facing this cruel and debilitating experience.
I must admit I was initially shocked how many people had been affected until I remembered the reason this topic is so rarely talked about is because one of the ways the abusers get away with it is they make the victim feel so worthless, they believe it’s all their fault and so keep quiet out of shame for their supposed inadequacies.
Reading so many stories of pain made me both very sad and very angry and I knew right them that I wanted to do something about it, but the reality is I didn’t know what I could do.
Then I got an email from someone I used to work with …
Rather than tell me they had gone through a similar situation at work – or even their thoughts on my post – they asked if what I’d written was about them.
After telling them that if they feel guilt, then maybe they needed to take a look at how they conducted themselves [because at no point had I mentioned any names or places in my post] I then realised there was a way I could try and help stop this situation happening to others.
Let me introduce you to a site I’ve set up called Corporate Gaslighting.
Corporate Gaslighting [available at TheyTriedToKillMeButI.Live] is my attempt to try and stop this slow, systematic abuse from bad management while also hoping to help those who have been victims of it.
The goal is simple, but hard.
Simple because all I want to do is fill it with people’s [anonymous] stories of their abuse.
Hard because I know how damaging these experiences are and how survival often means burying them deep down inside and kidding yourself they don’t exist … even though you know very well they do and they’re eating you alive.
But the benefits will hopefully be worth it for two key reasons.
For management … my hope is they come and read the stories to be reminded of the responsibility they have for the people they manage. And if they end up reading something they think is specifically about them … then maybe it will force them to look at their actions and behaviours and – for their sake – start to change them.
For victims … my hope is that by either writing their story or reading others, they’ll not only realise they’re not alone in this slow, viscous destruction of self-confidence, but the reasons for it happening have absolutely nothing to do with them and all to do with their managers. If I achieve this, my hope is it helps removes the stigma of guilt and failure we are all made to feel we brought on ourselves … because then it will remove the power abusive managers have over us … allowing us start to valuing ourselves again and [hopefully] giving us the strength to take action rather than only take the abuse
But none of this can happen without stories which is why this post is directing people to the site where they can learn how they can get involved to help themselves and help others.
Corporate Gaslighting isn’t about revenge. It’s about change, help and encouragement.
With that in mind, it has been designed to be a safe place to be vulnerable.
No names. No comments. No judgement.
What happens next is up to you.
I am just here to help.
Thank you.
Filed under: A Bit Of Inspiration, Agency Culture, Attitude & Aptitude, Authenticity, Brand Suicide, Comment, Confidence, Corporate Evil, Creativity, Culture, Cunning, Emotion, Empathy, Experience, Management, Marketing Fail, Money, Perspective, Prejudice, Relevance, Resonance, Unfair Life
So as you read this, I’ll be on a plane to NY.
Which means there’ll be no blog posts for a whole week.
Better yet, when I’m back, there’ll only be some rubbish for a few days because I’ll be going back to America for 10 days.
Seriously, I don’t know why I moved given I’m spending so much time there.
Oh hang on, yes I do …
Anyway, while I’m gone I hope to set up my response to the post I wrote regarding the systematic destruction of employee confidence and optimism by bad managers.
As I mentioned a while back, when I wrote that post, someone wrote to me asking if it was about them.
I told them that if they feel guilt, then maybe they need to take a look at how they conduct themselves because I mentioned no names or places in my post.
Which led to the idea of setting up a blog of corporate gaslighting.
I would love to fill it with anonymous stories of systematic corporate abuse so that anyone who goes there and thinks a story is specifically about their actions, they will be forced to look at their attitude and behaviours and hopefully change them.
As much as I was tempted to name names and destroy careers, the reality is that would just make me as bad as them.
I know that sometimes good people do bad things – often influenced by issues going on in their life we have no knowledge of – which is why my hope is that if they go to this site and recognize some of the behaviors that are being described, it might help jolt them back into the right frame of mind and actively work on changing their approach to their role.
And if it doesn’t?
Well then they’re not a good person and they deserve all they get … which, I hope, will happen more because this site will give the people subjected to this abuse the confidence and reassurance they’re not alone and can take a stand against it, with our backing.
Ultimately, I just want to try and change a situation that is happening much more than people seem to think. Part of this is because the people who subject others to this abuse, make them feel so worthless, they believe it’s all their fault and so reporting it would ultimiately be like advertising their own inadequacies.
Being told you’re wrong is fine when it’s done by people that you feel genuinely care about your improvement. But being told you’re wrong by people who are doing it to protect or further themselves – especially at the expense of someone elses self belief – is abuse, pure and simple.
I recently registered the domain for the website …TheyTriedToKillMeButI.Live
I hope people will help me populate the site and spread the word.
See you in a week.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Brand Suicide, Comment, Confidence, Corporate Evil, Creativity, Culture, Cunning, Emotion, Empathy, Equality, Experience, Management, Marketing Fail, Money, Perspective, Prejudice, Relevance, Resonance, Unfair Life
So as I said on Monday, this is my last post for a couple of weeks.
Given the extra-low quality of rubbish I’ve written over the past few days, that is probably of huge relief to you.
However I want to leave you with a post that – for me – is deadly serious, as the title of this post hopefully suggests.
It’s quite dramatic isn’t it?!
Well, sadly it’s not a joke and it is really happening.
Worse, it’s seemingly happening more and more.
What am I talking about?
The systematic destruction of employees confidence and experience to either leave them questioning their ability, their future or forcing them to be a complicit robot to the whims of management.
Now I should point out I am not in any way suggesting this is something companies are actively trying to do – however, many of their managers actions and behavior are doing just that.
Maybe it’s down to the pressures they face from the people above them.
Maybe it’s down to a sense of insecurity about their ability or their job security.
Maybe it’s the competitive environment and so it’s about ensuring clients are always happy.
Or maybe it’s simply their inability to deal with people who have different opinions to them.
Whatever the reason, it’s destroying talent, standards, creativity, agencies and client relationships.
I don’t care that some people will say that’s the ad business and everyone needs to toughen up … because the reality is it’s NOT the ad business and it’s not a case of toughening up.
Sure we will continually face disappointment and judgement, but that is very different to undermining individuals confidence, especially when it’s from the very people who should be giving you protection and encouragement.
Adland is at its best when it harvests diversity of opinion, backgrounds, experiences … when they have people who look at the World differently … but nowadays, everyone is trying to look and act like the clients they represent or – worse – punishing those who don’t fall into line with the company narrative.
The very existence of our job is to help companies have a role and position in culture.
To connect … entice … seduce … play with …
You don’t do that with people who look and act like their clients, you do that with people who can translate what clients need and express it in interesting and intriguing ways that culture will actually give a shit about.
Once upon a time I had a job that did this to me.
Of course, at the beginning everything was fine.
While there were the odd difference of opinion, I just put it down to that thing where every new job starts off with this balancing act between expressing who you are and learning how everyone else is. But quickly – and I mean within a few weeks – I started to sense this was something more than just teething problems, because it felt certain individuals were going out of their way to either stop me expressing any different point of view or just openly devaluing it to others.
What made it more confusing was generally, these people were being nice and smiley – possibly because they didn’t see or think what they were doing was causing any harm – but it was and I started reacting to it.
At first it was just asking them if there was anything wrong and if there was a better way for me to communicate my views. But after they said all was fine but their attitude towards me continued – I started to get a bit dogmatic.
No one wins when this happens … but then no one wins when someone feels this way because of others actions.
I should point out clients and colleagues seemed to be happy with my work, but certain bosses – regardless what I did – seemed to immediately sideline me and then position me as ‘the problem’, without ever telling me what the problem was.
The worst bit to all this was that I only mildly understood how damaging this was starting to have on my mental health over time.
I knew I was miserable – truly miserable – but the full impact of their subtle destruction only became clear much later when I realized I wasn’t the only person this was happening to and a few of us started to chat about it openly.
It was then that I knew I had to take action.
Again, I must say I am sure none of this was intentional – they too were going through personal and professional bad times – however it doesn’t lessen the fact it happened and while I could have made life much easier for myself if I just agreed with them 100% of the time, the reality was I was just trying to make things better and genuinely thought my experience or viewpoint was worth at least discussing rather than dismissing out of hand.
And while I tried to find ways to work better with them, their attitude towards me – and countless others – didn’t change and the effect it was having on me was getting much worse.
I questioned myself.
My abilities.
My hopes and dreams.
And what’s even more criminal is how it affected me outside of work.
I felt isolated and abused.
I became very argumentative.
I let people who cared for me feel left aside or behind.
I hate what these people did to me … because unintentional or not, they caused it.
While I’ll never know the real reasons for their attitude towards me, I have my thoughts …
Survival being one of them.
Survival in terms of salary. In terms of role. In terms of ego.
Where their insecurities – personal and professional – were able to be managed by undermining the confidence of those around them … the very people they were paid to nourish, grow and trust.
It’s almost the ultimate betrayal.
While this all happened a while ago, I still believe that if I’d stayed I would have suffered from clinical depression.
A depression that could have ended up breaking the things that I love.
Which is why I am so grateful I was able to get out and move on, while appreciating I was in a situation that meant I could do it relatively easily because I didn’t have to worry too much about family responsibilities, financial commitments or simply not having any other options available to me.
I still remember the shock I felt when – in my new job – I showed some work to my boss and they said it was great.
I asked them what they wanted me to change and they looked at me like I was a lunatic before saying, “you’re hired for your opinion not to repeat mine”.
It was at that moment I knew just how far those bastards had hurt me.
But now I am seeing many of my friends in a very similar situation.
Where they feel they are also being destroyed by managers who want to control them by undermining them.
Letting them feel they are failing so their bosses can appear strong. In charge. In control.
Going home crying … wondering who they are, what they do, what their worth is.
A sense of being trapped because they’re too worthless for someone else to want them.
It’s psychological abuse, pure and simple.
Thankfully not every company and not every manager is like this. In fact there are probably more good than bad – however given how many of my friends are going through a situation like this, I also know it’s not isolated incidents and I know it’s getting bigger.
Given how all these company mission statements say their staff are their most important asset, I find it disgraceful more and more people feel their employers are actively hurting them … where the only way to survive is to follow leaderships orders, whether they are in their best interests or not.
Of course the great irony is our industry in particular is built on those people who see the World differently.
Who challenge, provoke, explore and experiment … but as adland chases money – having sold the commercial value of creativity down the river long ago – we are increasingly regarding anyone or anything that gets in the way, as our enemy, ultimately speeding the pace of our demise.
Which says the leaders of the companies who are allowing this to happen, are basically only focused on their own future.
Where any member of staff left behind is simply regarded as collateral damage.
Labeled as not good enough.
Not strong enough.
Not adding enough value.
It’s wrong.
Worse than that, it’s an act of viciousness.
I know money is important.
I know business needs it to survive and it’s getting harder to get.
[And not just because there’s more options for clients than ever before]
But when many talented people are feeling broken and worthless by their bosses, maybe it’s time we all take a good look at how we’re operating and what we’re asking our people to do, because if our future is dependent on showing how we can do amazing things with creativity and smarts … we’re doing a great job of making sure that stops happening.
If anyone recognises themselves – or someone they care about – in this post and wants someone to talk to, please reach out. I can’t fix it for you but I can listen and I can encourage.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Brand, Comment, Communication Strategy, Confidence, Consultants, Crap Campaigns In History, Creative Brief, Creative Development, Creativity, Culture, Emotion, Empathy, Honesty, Imposter Syndrome, Innovation, Insight, Management, Marketing, Marketing Fail, Money, Perspective, Planners, Planners Making A Complete Tit Of Themselves And Bless, Planning, Point Of View, Positioning, Pretentious Rubbish, Purpose, Relevance, Resonance, Social Media, Stubborness, Unfair Life
Of all the blog posts I’ve written over the years – and let’s face it. there’s been loads – there’s been a few I have constantly referred to.
One is Harrison Ford’s the value of value.
The other is Michael Keaton’s if you’re an employee, you’re still a business owner.
If you hadn’t worked it out by now, both are about ensuring you are not just paid for your creativity, but paid fairly.
You’d think that was obvious, but so many people seem to have forgotten that … including the creative industry, who have decided their value is better placed on the process of what they do rather than what they actually create and change.
Insanity.
But underpinning this is the creative person’s insecurity.
Somewhere in our psyche is the belief that if we charge money for what we create, we’re not being truly creative.
That we’ve sold out.
That we are imposters … capitalists in creative clothing.
Now there is an element of truth in all of this – because the moment you are working for someone else’s dollar, that someone has some influence over what you create. But that’s not unique to the creative industry. Nor does it mean you are selling out on your creative integrity by accepting payment for what you do.
Please note I said ‘payment for what you do’.
That does not mean we should be ignoring the needs, ambitions and goals that our clients want us to help them achieve, but it is acknowledging we should also be paid well for the creativity, craft, experience – and unique way of looking at the World – that goes into creating the work that allows us to achieve their needs in ways others can’t.
The reality is as much as many – especially in the creative industry – like to suggest money is the enemy of creativity, it’s not.
It can allow us to do amazing things.
Break new ground.
Explore new possibilities.
But more than that, while it may be differing amounts, we all need money.
And – to a certain extent – we all want money.
There is nothing wrong with that, just like there’s nothing wrong with being paid for what we do.
The real question should be how did we earn it and what did we do with it when we got it.
That’s how you can judge a persons integrity, not the fact you got paid for what you did and the talent you invested in it.
Sure, struggling may sound romantic in a Hollywood movie, but few of us want a lifetime of that and who can blame them!?
I still remember when Lars Ulrich of Metallica copped all manner of shit because he was the face for recording artists fighting against the role of Napster on the recording industry.
The insults he copped.
The distain he was thrown.
And all he was doing was trying to protect the value of his – and millions of other bands – creativity.
Why was that wrong?
Was it because, at that stage, he was already wealthy?
Is there some sort of rule to say that there is only so much you’re allowed to make before creative people need to shut up and be grateful for what they’ve got?
And what is that amount? No doubt, somewhere between ‘enough to live but not more than the rest of us’.
However somewhere along the line, society has decided to reposition creatively minded people as idealists … naive or even weak. Ignoring reality so they can wank-off on some self indulgent project that only interests them.
Which is total bollocks.
Apart from the fact I’ve never met a creative who isn’t insanely focused on the challenge they’ve been given – even if they have a very different opinion on how to get there to the client or the rest of the agency – the fact is we’ve now surrounded them with 10,000 different types of ‘strategist’, with 10,000 different opinions and agendas … which forces the conversations to be more about the importance of a discipline than the actual potential of the work.
And don’t get me even started on the fact a lot of these new forms of strategy are either [1] not really new or [2] not doing actual strategy, but executional management!
However all that aside, the reality is in all this, creative people have to take a responsibility for the situation they find themselves in.
Or, potentially even more specifically, the people who are training and developing them.
Because they are complicit in maintaining the belief your creative value and integrity is somehow linked to not being ‘diluted’ by payment. Which, when you think of it, is utterly ridiculous given value is created by what others will pay for it.
Schools … universities … agencies … everyone has an obligation to change this.
Not just for the future of their students or employees, but also for their own value.
Appreciating the economic value of what you create and what that creates is not dirty … it is the opposite of that.
It’s purity.
It means you have power in the conversation.
A right to fight for what you believe rather than what is convenient.
Creativity comes in many forms but right now, the form of ‘engineering’ is winning.
Where it’s less about what could be created and more about how you create something that has already been defined. Worse, something that has already been done.
So if you’re in the creative industry or thinking about it or know someone already in it.
Or, alternately, if you’re a teacher involved in the arts – or any subject for that matter – or careers advisor or a parent of someone who is in, or wanting to be in, the creative industry … then please read this article by Alec Dudson [the founder of Intern] because in it, he explains why ‘the economic value of creativity’ skill still remains largely absent from creative education … the impacts of that omission and, most usefully, how you can change it.
Creativity can change outcomes, possibilities and culture.
It has played a pivotal role in every great brand, product, idea and invention.
To devalue that is insane.
But not as insane as the people capable of creating it, also being complicit in it.
Know your worth. Charge your worth. Build your worth.