Filed under: A Bit Of Inspiration, America, Attitude & Aptitude, Authenticity, Brand, Brand Suicide, Chaos, Comment, Communication Strategy, Confidence, Corporate Evil, Crap Marketing Ideas From History!, Creativity, Culture, Customer Service, Daily Mail, Emotion, Empathy, England, Equality, Family, Guns, Home, Human Goodness, Insight, London, Love, Loyalty, Luxury, Marketing, Marketing Fail, Packaging, Parents, Perspective, Relationships, Relevance, Resonance, Social Divide, Standards, Unfair Life, United Nations, Wankers
So today, I start working from home due to the devastating spread of corona virus.
As someone who has lived through SARS, avian and swine flu, you’d think I would be fine with it … but the way the government and media have responded, I have to say has left me on edge.
It feels like 28 Days Later – as we hide, hoping the invisible virus won’t get us while looking suspiciously at anyone who is outside or has a casual sneeze.
Personally I don’t think the government are taking it seriously enough.
I also think a lot of people are being way too blase about it.
But what’s worse is that while many of us are going to be inconvenienced, the elderly, the homeless, the single parents, the temporary workers, the unemployed and the small business owners are going to face a horrific time and no one seems to be creating plans for how they can cope.
I’m addition, it’s showing the worst of society.
From that fat, lying, cheating bastard who is the President of America – to the rapid increase in gun purchase in the USA [seriously, WTF?] to the disgusting locust like behaviour going on in across supermarkets all over the World.
I tell you what, any of these people who ever negatively judged immigrants, refugees or boat people better not do that from now on.
Though what’s the betting they’ll claim their situation is different.
I guess they’re right.
Refugees, migrants and boat people are trying not to die. They’re just trying to continue living in comfort and wipe their arse with 3-ply.
But through it all there have been signs of humanity showing their best side.
Coming together.
Uniting.
Looking out for others.
From the wonderful singing that is happening on balconies across Italy to Waitrose making sure all small business suppliers are paid the next day to LVMH doing this …
Given there are some companies you’d expect to jump to societies help who are acting like absolute wankers, it’s even more amazing LVMH are acting so swiftly and generously.
When this all passes, some companies will discover profit before people ends up costing them profit and people.
It’s a strange time but we will get through it – but what will make it better is if we can find ways to help those who feel left behind.
I’m working on something and there’s options already in place for the elderly – like this – but if you have more ideas, please let me know.
Most of all, look after yourself.
So far, 2020 has a lot to improve on.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Comment, Creative Development, Creativity, Culture, Cunning, Devious Strategy, EvilGenius, Innovation, Marketing Fail, Purpose, Toilet
It’s Friday 13th, so what better day to write about the scary subject of ‘brand purpose’.
OK, so unlike Mr Weigel, I believe brand purpose does have a real value.
That said, like Martin, I don’t believe purpose can be manufactured – or changed on a whim – and I certainly don’t believe it can do what governments can’t.
A while back I wrote a post about where purpose is going mad and used an umbrella shop as an example of when it all goes to shit.
Well, talking of shit, I recently was in Denmark.
When I was at the airport, I needed the loo – so in I went and then saw this …
Look at that …
No, not the loo, but the purpose.
Together We Change.
TOGETHER WE BLOODY CHANGE!?
Change what?
I think it has something to do with saving water but … what the fuck?
It’s a urinal.
A public urinal.
Why are they trying to sound like they’re making an Oscar speech.
Let’s not forget, this is a device that has been made to catch wee-wee [don’t say this blog isn’t kid friendly] … it’s an important device but not one worthy of a purpose like that.
And what’s the ‘Together’ part of that statement?
Are they organising men to have a filter placed in their penises [don’t say this blog doesn’t use correct biological terms] to ensure the water they emit is cleaned at source?
All this was going through my mind until I looked around the bathroom I was standing in and saw the state of the floor.
Piss. Everywhere.
EVERYWHERE.
Which immediately made me realise I’d been too harsh on the toilet company and their grandiose purpose because what I think they meant when they said ‘Together we change’ was …
“Hey men, stop pissing on the floor”
… though they would have more luck if they used the genius fly on the urinal trick, rather than another pointless purpose that people laugh at rather than are inspired by.
Purpose has a place in brands.
Purpose can be very powerful for brands.
But the moment you think it can be anything you want it to be and you act like it’s not for commercially beneficial reasons, then the only people you’re kidding is yourself.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, Brand, Cars, Comment, Communication Strategy, Confidence, Creative Brief, Creative Development, Creativity, Culture, Differentiation, Great Ads In History, Marketing
… and they should, even if it’s about a terrible football team in an outer suburb.
Have a look at this …
How good is that?
No corporate, bland, fake-aspirational rubbish here … nope, just the sort of language a West Ham supporting, Dagenham-residing away-ground visiting fan would spout to their mates day in and day out.
Hell, it even talks about another brand [Persil], cheating the system, pub crawls, beer, alternative transport, violence and derogatory names for the are they come from. [Dagenham dustbin]
All this in a car ad. It’s amazing.
Given we live in an age where data is supposed to be able to tell us everything we need to know about a specific audience so we can create highly targeted communication just for them, this ad is more targeted than anything I’ve seen recently. And there’s two reasons for that …
The first is they acknowledge the role of the car is to transport people to-and-from locations. They don’t claim – as is the current fashion – that owning that car should be considered the pinnacle of their existence and achievements, it is simply a great way to go on journey’s to destinations where something they love takes place.
Refreshing.
The second is because instead of speaking in current favoured style of ‘corporate faceless brand to generic, middle-of-the-road, mass market audience who all aspire to live the same generic, bland aspirational lifestyle as one another’ … this speaks in the voice of ‘travelling footie fan to travelling footie fan’.
Our industry likes to talk a lot about authenticity, but it seems we have forgotten what that actually means.
This ad works because it speaks in the voice of where the car was [then] made and who [then] made the car.
Dagenham.
A proud, working class town where West Ham football club was the central pillar that fed the dreams, community and escape for the area … which is why even the endline, ‘spirit of the terraces’ is brilliant.
Of course it’s too ‘bloke’ focused and linking driving and drinking is never a smart thing to do – let alone the ‘service station fracas’ but when I – a Nottingham Forest supporting, West Ham hating bloke – see that ad, I feel something … imagine something … and that’s far more than I can say for most car advertising I’m exposed to these days.
And while the Ford Cortina was always designed to be a working class wagon, this ad makes it aspirational.
Not in terms of promising you a faceless, sophisticated life of beige bland … but because it owns who it is and is proud of it.
As I wrote a while back, when you own who you are, not only does it mean no one can own you, but you find you attract rather than have to continually chase.
Given the standard of current Ford ad, maybe they could do with going back to Dagenham.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, Brand Suicide, Comment, Communication Strategy, Corporate Evil, Crap Campaigns In History, Crap Marketing Ideas From History!, Creative Development, Creativity, Culture, Differentiation, Imagination, Management, Marketing, Marketing Fail, Planning, Point Of View, Positioning, Pretentious Rubbish, Relevance, Resonance, Wieden+Kennedy
Once upon a time, endlines meant something.
They were distinct, explained a brands value or purpose.
And more often than not, were packed with personality.
Then Dan Wieden fucked it up for everyone.
You see his famous JUST DO IT became the benchmark for all brands.
Marketing Directors craved a line that summed up who they were in 3 words.
The number of words was more important than what it said … which is why you now get this …
What a pile of shite.
Bland, contrived, sameness …
Literally doing the opposite of what it is supposed to do.
Designed to appeal to the ego of the board rather than the hearts of the audience.
All because we have fallen into the trap of believing simplistic equates to effectiveness.
It doesn’t.
Simple might do … but simplistic is the lowest common denominator that requires zero thinking because it makes zero impression.
It’s why I sit here and can remember endlines from my childhood more easily than end lines I watched 10 minutes ago.
Handmade by Robots … for Fiat.
Refreshes the other parts other beers can’t reach … for Heineken.
Do you love someone enough to give them your last Rolo … for, ahem, Rolo.
Of course there’s a few modern endlines that work … GoPro’s ‘Be A Hero’ for example [though they went and fucked it up by changing it to utter blandom] … but in the main, companies seems to like endlines that sound like they know what they’re doing but don’t really say much at all.
At cynic we used to call these ‘Yoda Statements’, but what is even scarier is consultants are being paid a fortune to come up with this sort of twaddle.
That’s right, companies who claim to know how to help business grow are coming up with statements that literally make companies blend into everything else.
And yet they still are valued more highly by clients that companies who know how to push, provoke, inspire and capture the imagination of culture through creativity.
If anything tells you how mad the World is, surely one of them is that.
Filed under: A Bit Of Inspiration, Advertising, America, Attitude & Aptitude, Authenticity, Comment, Communication Strategy, Confidence, Creativity, Culture, Emotion, Marketing, Research
A while back, I wrote about a chef we met on a research project for Tabasco, who said something that had a big effect on me …
“The more confident the chef, the more simply your dish”.
I love this.
It captures so much in so few words.
As you will be able to tell from this blog, I find it hard to be succinct in pretty much everything and anything I do.
I spend ages thinking about things … what is important, what isn’t, what might be that I haven’t thought about yet and what I just want to try to see what comes out the other side.
This is incredibly annoying for almost everyone. Including myself.
But after I’ve messed about with it all and got an idea about where my energy lies, I can eventually get things down to their bare essential – by which I mean reduce it down to the most important thing I need others to understand and feel.
I must admit, I used to give myself a really hard time on how long this process took – especially when I could see others pull it off in the blink of an eye – but the reality is it takes a lot of hard work to be simple and rigour means what you do is right rather than just fast.
I say all this because I recently came across Apple’s marketing philosophy from 1977.
Look at that.
LOOK AT IT!!!
One page. One single little page.
Now I know some will claim it is simplistic.
Or it features words that people may not get, like ‘impute’.
But when you read it – which at one single page, means you definitely will – you quickly understand the 3 essential values that the brand stands for, believes in and values.
They give a fuck about their audience.
They are brutally focused on what they do.
They place great value on how they communicate themselves.
But there’s a couple of other things.
One is they openly talk about ‘creativity’.
To do that in 1977 is amazing.
To do that in 1977 when you are in the computer business, is almost unheard of.
But what I like is they link creativity with professional.
Because not only does it mean Apple don’t see these as being mutually exclusive – which was definitely not a commonly held belief back then, maybe even now – but it’s a clue to the work they want to be known for.
Not creativity for creativities sake, but how they look at the world.
What being professional looks like to them.
What the values of being professional means to them
What the word professional represents in terms of how you live and act.
And given they placed huge importance in understanding their audience, it meant they could do work that moved away from the typical suit and tie, business communication of the day and make work that spoke human to human … acknowledging the creativity in all of us and talking about human values not just corporate efficiency.
And if that wasn’t enough, there is one more thing I love about all this.
They talk about how, if they do it right, their customers will feel about Apple and their products.
Not a bunch of words … but emotion.
Of course this is all very obvious, but there are way too many clients who try to define the exact words they want people to play back to them.
Generic … overly-defined … corporate-talk … words.
It’s as if their bonus is linked directly to the quantity of words a focus group plays back to them.
Which is probably the exact reason why they do it.
But Apple in 1977 didn’t follow that path – and still don’t – because they, like NIKE and countless other brands who have a huge influence in culture, appreciate the simpler you are, the more powerful you become.