Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Brand, Brand Suicide, Cannes, China, Colenso, Comment, Confidence, Consultants, Content, Context, Creative Development, Creativity, Culture, Devious Strategy, Differentiation, Distinction, ECommerce, Effectiveness, Honesty, Innovation, Insight, Loyalty, Management, Marketing, Marketing Fail, Metallica, New Zealand, Perspective, Planners, Relationships, Relevance, Research, Resonance, Strategy, Wieden+Kennedy
There’s so many agencies, consultancies and self-appointed guru’s out there who talk about how to be successful at business.
They all have their models, eco-systems, philosophies and proof points.
And yet so few have ever done it for themselves.
They’ve chosen to ‘succeed’ under the safety-net of anothers money, reputation or effort.
That doesn’t mean what they do or think doesn’t have value – of course it does – but it also doesn’t mean their viewpoint is the only one worth counting.
And yet, every single bloody day, that’s how it is presented.
Recently someone wrote a piece on how they had used their proprietary research methodology on a Cannes winning TV ad and declared it would not deliver sustainable growth for the brand in question.
Putting aside the fact they were judging work that had won a creativity award rather than an effectiveness one … the thing I found funny was their confidence in proclaiming their view was the ultimate view.
I am not doubting their smarts.
I am not doubting their data.
But I am doubting their breadth of business appreciation.
And yet somehow, the voices of a few have positioned themselves as the be-all and end-all of effectiveness.
Don’t follow us and you fail.
Don’t follow us and your brand will lose.
Don’t follow us and you will be labeled foolish.
Now I am not denying these people do have a lot of experience and lessons we can learn from, but they’re not infallible.
But that’s how the industry approaches them.
Lording them like they are Yoda’s of the future.
But they’re not.
Don’t get me wrong, they are very good at evaluating effectiveness from a particular perspective and set of behaviours. Offering advice that can be hugely important in the decision making process.
But there’s a whole host of brands and business that have adopted totally different models and achieved ‘effectiveness and success’ that leaves others far behind.
Incredible sustainable success.
From Liquid Death to SKP-S to Gentle Monster to Vollebak to Metallica to name but a few.
Oh I know what some will say …
“They’re niche” … “they’re young” … “they’re not that successful”.
And to those people I would say maybe you don’t know what you’re talking about … because in just that list, it includes the biggest selling brand on Amazon, the fastest selling brand in their category on earth and the second most successful American band in history.
But there were two things that really brought the issue of mindset narrowcasting to me …
The first was the launch of a book that was basically about creating future customer desire for your brand/business.
Now there’s nothing wrong with that … but no shit Sherlock.
Has the market got so short-sighted and insular that the idea of doing things that also drive your future value and desirability become a revelation?
It’s literally the most basic entrepreneur mindset, and yet it was presented like it was Newton discovering the laws of gravity.
This person is super smart.
They’ve done a lot of good stuff.
But it just feels the actions of some in the industry are driven by the fetishisation of icon status … even though, ironically, what it does is highlight their experience may be narrower than they realise.
But at least the book had good stuff in there.
Stuff that could help people with some of the basics.
A desire to look forward rather than get lost in the optimisation circle-jerk.
This next one was a whole lot worse.
Recently an ex-employer of mine went to see a current client of mine.
Specifically the founder and CEO.
Apparently they went in to tell him he was missing out on a whole host of business and they could help him get more.
They then proceeded to present a massive document on how they would do it.
He looked at them and told them it was very interesting but they were wrong.
He told them their premise was based on a business approach he doesn’t follow or believe in.
A business approach that didn’t reflect the industry he was in, only the industry they were in.
He then informed them he had the most profitable store on the planet and so while he appreciated their time, he had faith in his approach and it was serving him well.
But it gets better.
As they were leaving – and I’ve been told this is true by someone who was apparently there – the person showing them out informed them their boss had a personal net worth of US$36 billion and based on their companies current share price, that meant he was more valuable than their entire group.
Was it an asshole thing to do?
Yep.
Do I absolutely love it?
Oh yeah.
Will I get in trouble for telling this?
Errrrrm, probably.
My point is the industry has decided ‘effectiveness’ can only be achieved and measured in one way and any deviation from that is immediately discounted or considered ‘flawed’.
Often by people who have never actually built a world leading business themselves.
Again, I am not dismissing the importance of what is being said, it’s HUGELY important – which is why I’m proud we won the Cannes/Warc effectiveness Grand Prix – but, and it’s a huge one, if we think that’s the only model and only use that one ‘model’, then we are literally adopting a single approach to solve every one of our clients every problems.
One.
That’s insane.
Not just because it’s stupid but because if everyone adopts the same approach, then impact will be influenced far more by spend and distribution that strategy.
Please note I am absolutely not saying we should burn the models or philosophies or systems that have proven their value to drive business. No. Absolutely not. I’m just saying we shouldn’t be praying at the feet of them … especially when many are simply focused on creating steady impact rather than spectacular.
Yes, I know ‘spectacular’ has a lifespan – which is why innovation is so important – but so many brands out there either aim for the middle … reinforced by processes, protocols and rules defined as ‘best practice’ by people in a particular industry … or they bake-in ‘limitation’ into their potential because they’ve blindly adopted rules they never challenge or explore from other industries or entrepreneurs.
At the end of the day, if a brand like Liquid Death can become the biggest selling water brand on Amazon because they found a way to make men actually want to drink water through a model and approach that is not only radically different to what so many of the industry experts say is ‘the only way’ … but is the opposite of it … then your brand may be inhibiting itself by following a model designed to make you fit in with it, rather than redefine how it fits in with you.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Brand, Brand Suicide, Comment, Marketing, Marketing Fail
A long time ago, I was incredibly fortunate to meet an old psychology professor who had been told in a Michael Moore documentary.
He told me he’s started teaching in the 60’s and saw his role – and universities – to ignite ideas, debates, thoughts that could change the World.
He was deeply disturbed how over the years, that diversity and energy had been boiled out to be a production line for people who simply aspired to a high paying, white collar job.
I say this because I wonder what he’d think if he saw this …
Seriously, what the hell?
How did no one think this was bad?
How did a university think this was appropriate?
A place of supposedly advanced learning and possibilities now actively promoting the sort of bullshit that is Donald Trump’s wet dream.
Well, there’s good news and bad news.
The good news is the University of Adelaide did not do this.
It’s real … it’s just as sexist … but the association with the University is because of the way the photo was cropped, because they had nothing to do with it.
That’s a relief isn’t it?!
We don’t want our universities perpetuating that sort of bollocks.
However the bad news is the the organisation behind the ad – Renewal SA – are a government agency.
That’s right, the people who are supposedly acting in our interests made this.
Made it and approved it.
I appreciate they may claim that was not the intention of the image … but come on, even Stevie Wonder [Sorry Mr Wonder] could see this is shit and the last place that should be promoting this sort of imagery is a part the government, whose job is to supposedly look after the livelihoods and future of the people they represent.
What on earth were they thinking?
The simple answer is, they weren’t … and that’s one of the reasons this shit keeps happening, with the other being ‘maintenance of control’ and toxic masculinity.
More than that, when I posted the picture on another platform – highlighting that it was NOT from the University of Adelaide, the picture just made it look that way – people kept saying how wrong it was a university was doing this, which meant they just looked at the picture and ignored the words.
A bit like old readers of Playboy. Probably.
I get my words are very ignorable, but it was literally connected to the picture. If they can ignore that – or choose to – what the hell are they doing when/if they read a newspaper?
If only I had the comments section on, I’d be able to look forward to the anonymous comments from men [and it would definitely be men] saying I was virtue signaling or being woke or I’m dismissing the achievements of the male in the ad and am basically being sexist towards him.
That sounds mad doesn’t it … but on the other platform – that does accept comments – I received without irony.
“Now it’s wrong for any man to be knowledgeable and share his knowledge of anything? This is why we are entering the “weak men create hard times” phase.”
Interestingly, they deleted it soon after posting which means they not only knew it was wrong – which makes their action even more pathetic – it serves as a valuable reminder these pricks operate at all levels of society and hide their misogyny in the shadows, rather than place it on an advertising billboard.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, Brand, Brand Suicide, Comment, Communication Strategy, Crap Marketing Ideas From History!, Creativity, Culture, Egovertising, Management, Marketing, Marketing Fail, New Zealand
Love it or loathe it, but Wordle has captured the world’s attention. Whether it will continue to do that now the NYTimes has bought it, is anyones guess, but right now, it’s peak popularity.
Hell, even I love it and I HATE word games.
Crosswords? Hate.
Scrabble? Hate.
And yet whether it’s the last thing I do before I go to sleep or the first thing I do when I wake up, I’m playing the days challenge. And I’m brilliant at it. Hahaha.
Anyway, I was on Twitter when I recently saw this from Air New Zealand.
Look, I get it’s a competitive world.
I get brands are looking for anything that can help them stand out.
And I get ‘hijacking culture’ is a cheat way of doing this.
But there’s 2 reasons why this approach is tragic rather than magic.
First is it’s Air New Zealand.
Of all the airline brands out there, they are a pioneer. An innovator. A leader.
They’ve created, influenced and changed the airline industry in ways few have come close.
From being the first to make ‘in-flight safety videos’, entertainment to creating economy seats that turn into beds.
Ripping off Wordle doesn’t represent any of this.
If anything, it does the opposite.
But then, when I see the work they are putting out these days, maybe it all makes sense.
When a nation that prides itself as explorers and adventures has their National Airline promote their role in a post-covid world as being ‘we fly for you’ … you have to question if they realise what they’ve done or if they made a conscious effort to ditch the approach that made them great and forward thinking in favour of the sort of bland, contrived, unrealistic and meaningless twaddle of big corporation 90’s advertising.
Like this.
From 1991.
God I hope not. They are better than that and NZ needs them to be better than that.
Which leads to the other reason.
Hijacking culture.
What’s interesting is that so many brands do it.
As I said, I get why … but 99% of them have failed to understand how it really works and so we now live in a world where the approach is so common, it doesn’t surprise anyone.
If anything, it un-hijacks culture.
So how does it really work?
Well having worked with the brand and agency that arguably created the approach – or at least mastered it – the secret is to do something that adds to culture, not just steals from it.
Which means having an actual right to be there.
Then do something that opens things up, not just repeat what’s already happened.
Adding a point of view to the situation not just adding more noise and clutter to it.
Of course, even with all that, it still doesn’t mean it will work … but its definitely going to be better than the desperate amateur hour that so many brands favour.
Who think it makes them look cool but forgetting if you’re trying to be that, you’re definitely not ever going to be that.
Filed under: Advertising, Attitude & Aptitude, Brand, Brand Suicide, Comment, Confidence, Content, Context, Creativity, Culture, Insight, Loyalty, Management, Marketing, Marketing Fail, Relevance, Resonance
A few weeks ago someone sent me this picture …
Yes, it’s funny, but it’s also right.
At least to a certain audience group.
Which seems to be a thing we’re increasingly forgetting.
Quite a lot of the time, it feels like we experience some sort of group deliberate ignorance. Preferring to suggest ideas will appeal to everyone because we live in a world where the slightest whiff of ‘niche’ is immediately dismissed by clients.
It’s why we have target audiences that are 25-54.
It’s why we have ads that are about people rather than for people.
It’s why we pretend entire generations THINK AND ACT EXACTLY THE SAME.
It would be funny if it wasn’t so tragic. Especially when think about the huge amounts of money being spent on research to ‘know our audience better’.
Great brands sacrifice.
They want to mean everything to someone rather than be something for everyone.
Which is why they know who they are. Know who they matter to. And know what to focus on.
That doesn’t mean they are limiting their success … they’re growing it.
Valuing who they are as much as what they earn and building scale from leading change rather than blindly chasing popularity.
It’s the foundation of why they charge more, sell more and are desired more. Especially compared to the product amoebas who spend their millions communicating to anyone about absolutely nothing..
So while people in our industry may smugly question the intelligence of the people who wrote that sign on the back of the ute … if we were to invite them to look at what our industry says and does, I’m pretty sure they’d think we’re the bigger joke.
Filed under: America, Attitude & Aptitude, Authenticity, Brand Suicide, Comment, Confidence, Corporate Evil, Culture, Cunning, Daily Mail, Egovertising, England, Fear, Government, Honesty, Imposter Syndrome, Marketing, Marketing Fail, Politics, Professionalism, Relationships, Relevance, Research, Resonance, Social Divide, Trust, Truth
Recently I was reading an article on Brexit when I came across a comment that stopped me in my tracks.
The reason for it is that in a few words – literally a few – it not only highlighted the issue with many of the shortsighted fools who voted for leaving the European Union – and likely voted for the election of Boris Johnson and Liz Truss – but also could be used to explain the decline of so many companies, institutions and individuals.
This is it …
What a perfectly constructed sentence.
A devastating set of words that places you perfectly in a corner you can’t get out of.
It’s almost a Hollywood movie line it’s so crafted in its underlying viciousness.
But of course, the people it challenges won’t accept it.
They will continue to refuse to acknowledge their complicity in the situation millions now face.
Because as I’ve written before, people has difficulty understanding something when their credibility and reputation depends on them not understanding something.
It’s why they will continue to cast blame on everyone else.
Why they will continue to claim the opposition are more dangerous than the government they voted in … the government that has brought an entire nation to its knees.
But let’s be honest, the reason for their attitude is even uglier than not wanting to own up to what they contributed to. Because for all their claims of wanting a ‘better Britain’ … the real reason behind their choice was to create a barrier between them and people they think are beneath them.
A way to feel socially, morally, professionally superior to those around them, while conveniently choosing to ignore they were either given great advantage from birth over the vast majority of people or seek to mitigate their situation by blaming everyone else for what they have not achieved, despite starting from greater advantage.
I get it. It’s kind-of human nature. It’s also the unspoken truth of democracy – where the reality is we tend to vote for what works for you rather than what’s right for the nation.
Of course the unspoken truth is still better than the alternative … however given the way politics and business are increasingly allowing spin, vitriol and lies, it seems we’re seeing ‘post truth’ as an accepted and embraced business strategy.
And that’s why the independent voice has never been so important.
Not just in the public domain, but within organisations, governments and individual groups.
Not to attack, destroy or dethrone – as is the current trend – but to protect.
To ensure the people making decisions – or the people asking to decide on the options – are aware of the range of possibilities and outcomes that could occur rather than just blindly following a blinkered promise of what will happen.
Not delivered with hyperbole or exaggeration, but with quiet, informed context and facts … delivered by an individual or organisation without political affiliation and respected for their independence.
It doesn’t mean it will stop things like Brexit happening, but it will ensure people who knowingly bend the truths to suit their own agenda or were deliberately ignorant to the choices they made are held to account. Because without that, we carry on down this sorry path where governments, organisations or individuals can choose to ignore previous choices they made, ignore the passing of time that changes the context of everything and ignore the realities others may have caught up and left us behind.
I am under no illusion that the truth hurts, but delusion damages us forever.