Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Comment, Hope
Happy 2021!!!
I left it a whole 11 days before re-starting this blog, so hopefully it’s given you some hope that 2021 will be better than 2020.
Did you have a good one?
Or maybe I should say, did you have a less shit one?
Mine was good. Well, as good as I could hope it could be.
Going into our hot-tub on a freezing Christmas day certainly made it memorable.
So here we are, a new year …
TWENTY TWENTY ONE.
Not 2020 anymore.
TWENTY TWENTY ONE.
Did you bother with any new year resolutions or did the shit of 2020 ruin that forever for you?
On the bright side, whether you did or you didn’t, it can’t be as bad as when Boris did this.
Mind you, given this blog is continuing means 2021 won’t be entirely perfect in comparison.
Anyway, to prove I’m not a total prick, I thought I’d gently welcome you back into the world of blog mediocrity, with a video of people getting terrible presents.
It might also take your mind off being back at work.
Doing exactly the same things as you were doing last year.
The same mundane things.
OK, seems I am a total prick.
See you tomorrow …
Filed under: Advertising, Agency Culture, Attitude & Aptitude, China, Comment, Context, Creativity, Culture, Distinction, Diversity, Emotion, England, Equality, Experience, Family, Food For Thought, Friendship, Fulfillment, Home, Hong Kong, Hope, Imagination, Immaturity, Innocence, Insight, Italy, Jill, London, Mum & Dad, My Fatherhood, Otis, Paul, Planners Making A Complete Tit Of Themselves And Bless, Point Of View, Relationships, Relevance, Resonance, Shanghai, Standards, Wieden+Kennedy
A few weeks ago, my friend – Philippa White, the founder of TIE – spoke to me about my life.
While many would say that is the single worst idea anyone could have, Philippa – for reasons that still escape me – thought differently.
TIE – or The International Exchange – is an amazing thing.
They link people from the commercial world [from big organisations to people from BBH and W+K] with social initiatives around the world, providing unique opportunities that will transform the lives of both parties.
It’s an absolutely amazing organisation and the people who have done it talk about how it has had a profound affect on their lives – for the experience they had, the realisation that their skills can benefit people in different ways that they ever imagined and the lessons they learnt about what they’re good at, what they want to be good at and the future they can now envision for themselves.
I have not done TIE, but Philippa and I bonded when we met over the power of overseas experiences and learning and for some reason she wanted to talk about my journey.
We cover a whole lot of topics, from family to friendship to failure and while it may only be interesting to those looking for a cure for insomnia, if you’re looking for development, growth and having more meaning and value from your life … I can assure you TIE is definitely going to be of interest to you.
Thank you Philippa. Thank you TIE.
You can be disappointed by it here.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, America, Attitude & Aptitude, Authenticity, Brand, Brand Suicide, Business, China, Comment, Communication Strategy, Confidence, Content, Context, Corporate Evil, Crap Campaigns In History, Creative Development, Creativity, Culture, Design, Differentiation, Emotion, Empathy, England, Fake Attitude, Fulfillment, Hope, Imagination, Innocence, Innovation, Insight, Loyalty, Management, Marketing, Marketing Fail, Only In Adland, Perspective, Planners, Planning, Point Of View, Positioning, Premium, Professionalism, Relevance, Research, Resonance, Supermarkets
Above is a point of sale sign from a local supermarket.
Look at it.
LOOK AT IT!!!
What a pile of utter shite.
Noticeable for it’s stupidity rather than it’s inspiration.
The sort of stuff you would expect from a 5 year old writing jokes for a Christmas Cracker, than a company with well paid staff, responsible for the commercial growth of an organisation.
So who is to blame?
Well there are many who should feel a sense of shame – from ad agencies to research companies to clients – however when I think of who started this horribleness to begin, I can’t help but feel it was at the hands of the marketing department.
Of course even they are not totally to blame.
The C-Suite, with their demands and expectations have a lot to answer for … almost as much as the investors, who say they want the companies they invest in to be good companies but they better make increasing profits every quarter.
But what I found fascinating coming back to Western markets from Asian – specifically China – was how little ambition there really was.
Oh companies would talk about it – wax lyrical about it – but when you delved a little deeper, you saw there wasn’t much there.
Instead the focus was far more about defending rather than growing, corporate convenience rather than customer understanding, explaining rather than communicating and short-term conformity rather than long term change.
But of course, ad agencies need to take their blame for this situation as well.
Too many doing whatever clients want rather than what they need.
Profiting from process over creativity.
Celebrating speed over substance.
What makes it worse is some think this leads to good work.
Effective work. Using ‘proof’ that ignores the myriad of small, separate elements that combine to drive success so they can place themselves on a self-appointed pedestal.
But there are some who have a bit more self-awareness.
Who know what they’re doing is not as good as it could be.
Or should be.
But rather than face their responsibility in all of this, they blame others for how this came about … turning to questionable research that is based on a few tweets, a couple of chats around the agency or claims every single person on the planet can have their attitudes and behaviours characterised by a singular colour or some other bollocks.
And from this, they will claim the public don’t care about smart stuff.
That they ‘don’t understand’ good ideas and writing.
They they’re simply not interested in creativity and ideas.
Bullshit.
Bullshit.
Bullshit.
I’ve got to tell you, I’m absolutely over it.
I’m over the focus on the lowest common denominator.
Let’s face it, life would be pretty horrible and boring if that is how we really operated … and contrary to popular belief, we don’t.
That doesn’t mean there aren’t elements of predictability in what we do, but to ignore the nuance … to suggest everything we aspire to is exactly the same, delivered via an identical approach … is just plain bullshit.
But here’s the kicker, because more clients and agencies seems to be adopting this approach.
White labelling, phoned-in solutions with a cool sounding names that actively destroys any sense of differentiation and distinctiveness of their brand from countless competitors while also directly insulting the intelligence of the customers they rely on to survive.
I get it’s less hassle to just agree with clients.
I get that having income coming in right now is very important.
I get that a single point-of-sale sign is not going to change the world.
But when we are willing to allow our standards to be determined by how quick we can make money, then all we’re doing is ensuring the long-term value of our industry – and the talented people in it or wanting to be in it – dies even more quickly.
And that’s why I am also over people being quick to piss on anyone trying to do something different.
Claiming it’s self indulgent.
Labelling it a failure before it’s even run.
Saying it won’t appeal to the audience … despite not knowing the brand, the brief, the audience or how people actually think or act outside of some hypothetical customer journey / strategic framework of convenience.
And yet, when you look at the brands, the work and the agencies who consistently resonate deeply and authentically with culture and drive long-term loyalty, growth and profit – it’s the usual suspects and a few newbies, like Nils and the fabulous folks at Uncommon.
Yes our job is to help our clients achieve more than they hoped. Yes our job is to attract rather than repel. But our job is also to help build the future for our clients … influencing, shaping and – sometimes – forcing dramatic change even before the masses are quite ready for it, which means doing work that challenges and provokes for all the right reasons … sometimes asking questions of the audience rather than boring them into beige submission.
And while I acknowledge there are risks in all of that, I personally believe it is far riskier to dumb everything down to it’s lowest common denominator, because every single thing we love, respect and covet has come from someone or something doing something different.
Whether that’s an idea, a product, a story or a new way of looking at the World … it has come from people who understood who we are but take us further than we imagined, pushing the journey and the story with every new chapter of what they create.
They could have taken the easy route.
They could have focused on optimising the rewards.
They could have spent their time ‘removing friction from the transactional process’.
But they didn’t. Or at least, they didn’t just focus on that.
They embraced the risk to create something bigger and more unexpectedly resonant.
Or should I say unexpectedly resonant by those judging them, because they knew exactly where they were going.
And this is why the people who are so quick to dismiss anyone trying to do something new need to understand their actions say far more about who they are and what they value than anything else. And in an industry that is fighting for its life, I put my faith in those using creativity to change the game rather than those who just talk about violation of some old rules.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, Brand Suicide, Business, Comment, Communication Strategy, Confidence, Content, Context, Corona Virus, Corporate Evil, Crap Campaigns In History, Creativity, Culture, Customer Service, Differentiation, Emotion, Empathy, England, Experience, Honesty, Hope, Human Goodness, Loyalty, Management, Marketing, Marketing Fail, Positioning, Purpose, Relevance, Resonance
Throughout COVID, we’ve been inundated by companies saying they care.
Banks.
Supermarkets.
Pharmaceutical companies.
At the beginning, it made sense … we were in a new reality and everyone was trying to work out what the fuck was going on, let alone what we should do.
But now, coming up to 6 months into this thing, we’re still seeing companies say the same thing.
We care.
We really, really care.
Honest, we really do care.
And frankly, it’s all becoming shit.
Because while we always suspected it was empty words, now they are proving it … because the fact of the matter is this is the time they need to put up.
To do stuff.
To actually show they care.
Which, contrary to the multinational who is spending a lot on advertising right now, does not mean you can consider yourself a kind and generous organisation simply because you make and sell a large range of disinfectant products that are especially important right now.
Now don’t get me wrong, I’m not expecting charity.
Making money is not a bad thing – and right now, companies need to do it to help keep employees employed. But adding something extra … something that can genuinely benefit the people you rely on would go a long way.
Not just because a lot of people need it right now, but because investing in your audiences wellbeing is investing in your own.
Take Timpson’s.
It’s a family-owned business in high streets and supermarkets up and down the country.
While they do a bunch of things, they’re most widely known for key cutting and shoe repairs.
That’s right, KEY CUTTING AND SHOE REPAIRS!!!
Of all the companies around the World, I would say this Key Cutters have led the way on how you should treat your people and customers in a crisis.
First of all, they made the decision to close all their shops – over 2000 of them – when COVID took hold. They wanted to ensure their staff were safe as not only do they deal directly with the public, all their stores are very small so social distancing would be almost impossible.
However, rather than making people redundant or putting them on government subsidised furlough, they covered the wages for every employee.
In full.
Every employee. Full salary.
To add some more texture to that, Timpson’s employ 5,500 staff … of which 650 come directly from serving a prison sentence … and their weekly wage bill is £2.5 million.
That in itself is amazing.
But then they’ve done something else.
Something aimed at their customers … specifically the one’s who have not been as fortunate to work at a company that takes care of their staff like Timpson and may now be struggling due to redundancy or loss of pay, hours, opportunities.
And what have they done?
This …
How amazing is that?
A genuine investment in their past and future client’s wellbeing.
Not empty words, something that will cost Timpson’s money – both in terms of time and cash.
Maybe it’s not a huge amount, but when you have all these huge corporations shouting their empty words in an attempt to look like they care, Timpson’s actions shows them up for who they are.
A long time ago there was a Michael Moore documentary called ‘Roger And Me’.
It was about the General Motors car company and them pulling out of Detroit.
There’s one bit in it that sticks in my memory.
On the production line, there were people being interviewed about what they’ll do when the factory closes. One guy – who was making one of GM’s most expensive cars – said this,
“What I don’t understand is if companies keep firing their workers, who do they think will be able to afford their cars?”
While I know there are many issues companies face, I know this.
The actions of a key-cutting, shoe repairer has resulted in me having more emotional connection and loyalty to them than I‘ll ever have towards multi-national organisations, spending millions of pounds on ads that attempt to show they care [read: express their designed-by-marketing ‘purpose’] but are so obviously self-serving, you can almost see them rubbing their hands in greedy glee.
Not because they want to make money to protect their workers.
Nor to look after the employees of their supply chain.
But to look after themselves and their shareholders.
And to them, I say this.
Your real ‘purpose’ is showing.
Try harder.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Comment, Context, Emotion, Hope, Imagination, Love
You know that old adage, "everything happens for a reason"?
Well I passionately believe it.
The thing is, that reason often doesn't become clear for years.
Sometimes the delay is because you are caught in a sea of pain.
So distraught at what is happening around you, you can't see what it's telling you.
Sometimes the delay is simply because clarity takes time to emerge.
That the effect of what occurred needed time before change became clear.
And while it is hard to see the positives in bad things that happen … sometimes, as the quote above states, it clears the way to reaching somewhere new.
That somewhere new could be a range of things.
From having the ability to literally go to a new physical place, to being able go to an abundance of new places in your mind.
It’s happened to me many times.
Where years after a storm, I saw clarity and everything became clear.
From what led to the storm to where I am because of it.
Life is often run at a frenetic pace.
Where our goal is speed rather than substance.
And that’s why storms are so important.
We might not like it at the time. We might feel the consequences of it for years. We might not understand it for decades.
But the storm slows us down.
It makes us think and re-evaluate.
Question what we're doing and who we are.
What we're working towards and where we're going.
I have faced quite a few storms in my life.
Not as many or as harsh as many people have had to endure, and some have been entirely of my own making … but one by one, they have all cleared a path for me, even if it has taken me years to realise that sometimes.
I appreciate some may say the clarity we eventually get is post rationalised. That we ‘invent it’ to feel better about it.
Maybe that’s true.
But what I know is that while life might not go in a straight line, it generally moves forward.
We might not like the speed.
We might not like the direction.
But we can generally deal with what’s thrown at us. Eventually.
And that’s one of the nice things about getting older. You get more comfortable with storms.
It doesn’t mean they don’t mess you up, but you know they rarely will kill you and you will eventually end up far from it.
Obviously we all went through a terrible time with COVID last year.
It whipped up one of the cruelest seas we’ve ever seen.
Many will face the effects of this storm for years to come … and while I am not in any way trying to dismiss the pain or suffering people expeienced – and continue to experience – I hope in time they see it has silently led them to a different place..
Because not all storms are here to disrupt your life, some come to clear your path.
That’s for you A.
Rx