Filed under: A Bit Of Inspiration, Advertising, Agency Culture, America, Attitude & Aptitude, Authenticity, Creative Development, Creativity, Culture, Dad, Empathy, Management, Mum & Dad
One of the best pieces of advice I was taught was ‘always earn your right to be trusted’.
By that, they meant …
+ Lead by example.
+ Open doors for others to walk through.
+ Be fierce with maintaining standards.
+ Always protect, defend and grow your team.
+ Be transparent in your actions and interactions.
+ Encourage debate and independent thinking.
+ Create the conditions for everyones success.
+ Recognise the individual, not just the group.
That seems a lot of things doesn’t it, but that’s what real leadership is.
Or what I was taught it is.
Now whether I’m good at any of that is open to debate, but it definitely shaped my approach to things – even when I get it terribly wrong.
But my worry is a lot of people entering management today don’t get any advice whatsoever.
They’re plucked from being good in their job and told they now lead a team. Which basically sends out the message ‘do whatever it takes for the company to succeed, regardless of the cost’.
We’ve read the damage of this attitude in Corporate Gaslighting and yet it doesn’t have to be that way.
Of course a manager/leaders job is to do things for the benefit of the company they work for. But if they create an environment where the individual and the team can also succeed – not just financially, but in terms of growth, opportunity and possibility – it’s amazing how much everyone benefits.
But to do that well requires more that authority, but trust.
Trust you will lead them to somewhere better.
Trust you will look out for them not just yourself.
Trust in their opinion, not just your own.
The older I get, the less I see of this.
Instead of trust, companies put in hierarchy.
Where the expectation is to blindly follow what the more senior person demands.
I saw that when I lived in America … the most hierarchal place I’ve ever worked.
And while it may appear to work, it doesn’t really.
It either creates an echo-chamber of blinkered opinion – which is reframed as ‘company culture’ – or it relies on people who are in the terrible position of not having the choice to get out of where they are, with ease.
Which is why the other piece of advice I got – from my Dad – compliments what I said at the top of this post. Because if the goal of a manager or leader is to always earn trust from their team … then the role of the team is to “only respect authority that has been earned over time … not given, bought or provided by privilege or misinformation”.
It’s a lovely thought …
Proof not expectation.
Earned not just given.
Consistent not occasional.
It also explains why I must have been an absolute nightmare to the bosses I had who expected my loyalty rather than earned it. There weren’t many – thank god – but there were a few. And while I’m sure they were good people [probably], they definitely made the fatal error of thinking their job title demanded trustworthiness, when literally the opposite is true.
And with that, I’ll sign off with a link to an article I wrote for Little Black Book that sums this all up. It was – and remains so – one of the most valuable lessons and mistakes, I’ve ever had.