Filed under: A Bit Of Inspiration, Advertising, Age, Agency Culture, Apathy, Aspiration, Attitude & Aptitude, Authenticity, Creative Development, Creativity, Culture, Delusion, Distinction, Diversity, Emotion, Inclusion, Love, Loyalty, Management, Marketing, Mum & Dad, Planners, Politics, Prejudice, Provocative, Relevance, Reputation, Resonance, Respect
I can’t believe next week we enter the final month of 2024.
How the hell did that happen?
My god, it’s been a whirlwind and while I’ll write my annual ‘wrap-up’ post in a few weeks, I have to say – bar three truly tragic events for me – a pretty good year.
I don’t take any of that for granted.
I know it could all fall apart in an instant.
Which may explain why I follow certain theories/behaviours/beliefs that – despite knowing they’re likely utter nonsense – help me feel I’m doing things that encourage ‘good stuff’ to happen for me and my family.
Or should I say, ‘extend’ the good stuff that my family get to enjoy.
That’s right, I’m talking about certain superstitions that I follow.
I won’t go into them in detail for fear of the men in the white suits popping around to put me in a jacket with no sleeves, but on top of working hard, doing what I promise and staying interested and open to stuff … they heavily influence and drive my actions and behaviours in equal measure.
Now I should point out the driving force of this is less about maintaining an income [though that is there, of course] and more about satisfying my curiosity and hunger.
You see, despite being 54, I’m still fiercely ambitious and hungry to do new, exciting and good things. In fact – given the stuff I’ve been fortunate to do over the past few years with moving countries and working with artists in the music, fashion and gaming industries – even more ambitious and hungry than I’ve ever been.
Of course I appreciate I’ve done a bunch of stuff but as I’ve written before, the more I do … the more I discover things I want to do. The problem is, the older you get, the more you know you won’t be able to do everything and so you want to try and ensure your time is spent on the stuff that fulfils you rather than drains you.
I get some people may read this and think I’m a fucking idiot. And I get it … because the basic narrative that is pushed out is the older you get, the less passion you have.
Hell, companies have used that as an excuse to get rid of experience for decades.
Worse, for a long time I believed that view too …
But what I’ve learned is that in many cases, it’s not the passion that gets tired, but the tolerance for bullshit.
The politics.
The processes.
The procedures.
The shiny-new-things.
The hang-on-to-the-old-things.
Corporate bullshit is endless.
And while I’m not suggesting people actively enjoy subjecting you to it – nor am I claiming all of it is pointless – I understand why so many people choose to walk away from it.
Which is all my way of saying how fortunate I consider myself …
Because while I have faced a bunch of bullshit in my time, the vast majority of my career has been working for – or with – people/companies and brands who value the work more than the politics. Who choose creativity over complicity. Who value what you do rather than devalue how old you are.
And that means at 54, the bullshit hasn’t won.
It may one day, but it hasn’t yet.
And that means I don’t just get to keep working with talent regardless of age, heritage, geography or discipline. Nor just get to learn, collaborate and create with people from all walks of life and from all fields of creativity – united by our desire to make something really fucking good, rather than something ‘good enough’. It means I get to keep enjoying it … being inspired by it and bringing my own energy and creativity to it.
So while there’ll be people out there who’ll make more money, have more things, possess bigger job titles or career positions than I’ll ever have … and while there may well come a time where the possibilities I see will be possibilities someone else has to realise … I can feel I beat the bullshit.
And while many won’t understand that.
Or even agree with that.
For a kid whose parents instilled in him the importance of living a life of fulfilment rather than contentment, it means that should I ever get to meet Mum and Dad again, I can thank them for teaching me stubbornness isn’t a fault, when done right, it’s an enduring gift.
Filed under: A Bit Of Inspiration, Apathy, Attitude & Aptitude, Complicity, Content, Context, Creativity, Culture, Curiosity, Effectiveness, Egovertising, Emotion, Empathy, Mum, Mum & Dad, My Childhood, Parents, Perspective, Point Of View, Positioning, Provocative, Purpose
In many ways, this post is a continuation of yesterdays … except this was written 3 weeks ago and yesterdays – in an alarming moment of relevance for this blog – was written yesterday.
So let’s get on with it shall we?
Oh the 80’s.
The decade of excess.
Excess living.
Excess spending.
Excess movie stars.
Excess fashion styles.
Excess exuberance. Excess. Excess. Excess.
But as is always the case, too much of one thing causes a correction and different nations and generations have been dealing with the byproduct of that for the last 40 odd years.
However, over the past few years, there has been a narrative coming from the industry that suggests all this economic instability has changed attitudes and behaviour.
More frugalness.
Less materialism.
Higher levels of thrifting
Greater emphasis on life more than work.
Increased importance on values and purpose.
And while this is absolutely true for millions, to suggest everyone on the planet thinks and acts this way, highlights how the marketing and advertising industry loves to jump on bandwagons and then conveniently ignore – or fight againt – any voice that challenges their view.
Now don’t get me wrong, I’d be less annoyed if people acknowledged there were multiple segments but they were deliberately choosing to focus on one for reasons that suit their values/product/ego … but I am amazed how many orgs and experts talk in absolutes and not even acknowledge there are other groups/ways/approaches.
Nothing highlighted that more to me than this …
Yes, it’s a company that will take your everyday credit/debit card and make it look like an AMEX Centurion – also known as the AMEX ‘black’ card.
For those who don’t know what the Centurion is, it’s a credit/charge card for AMEX’s most wealthy customers.
And while it comes with a host of ‘perks’, you only get to apply for it if your annual spend/payment on another AMEX is US$500,000 per year … and even then, you have to pay thousands of dollars per year as an annual fee.
Except this isn’t an AMEX Centurion is it. It’smore likely a Natwest Debit card with an overdraft facility of £500 … so you may well be asking why would anyone do it, especially because when you use it, I imagine it tells the retailer it’s absolutely not an AMEX card whatsoever. Add to that, more and more people are using their phone to pay for goods, which means no one even see’s what card you’re using and you have to wonder what’s the point. Except it doesn’t take much looking around to see there’s millions of people who see the fake [reframe: replica] and/or toxic [reframe: alt/anti-woke] materialism lifestyle symbols, an investment.
An investment in their ego.
An investment in their belonging.
An investment in their status.
An investment in their ‘in-the-know’.
An investment in their delusion.
An investment in their taste.
An investment in their ambitions.
An investment in their quest for equality.
An investment in their need to not feel being left behind.
An investment in their connections.
An investment in their truth.
An investment in who they are or want to become.
And while we may not understand all of them … agree with all of them … even like all of them, it doesn’t mean they don’t exist or that their views and opinions don’t have any validity [even if it’s just to them], so dismissing them, ignoring them, judging them or being deliberately ignorant to the reality of them doesn’t help anyone, including yourself.
Because nothing sets you up for failure than only choosing to see, relate or value the people who are the same as you, which is why I find it so funny that for all the research companies invest in, so many of them only focus on what lets them them feel better about themselves rather than what reveals the truths and reasons they need to know.
Or at least acknowledge.
And that’s why the older I get, the more grateful I am to my Mum for instilling in me the importance of “being interested in what others are interested in”.
Not because you’ll always agree with them … or even end up liking them … but because when you make the effort to understand how – and why – they see the World, you better understand how you see it too.
We could all do with more of that … because being blinkered often stops you seeing who you can be, not just who others are.
Don’t get me wrong, taking a position is very important … but it only has value if the journey towards that point of view has come from understanding, rather than arrogance and ego.
Talking of 2024 being like the excess of the 1980’s …
There will be no posts next week as I’m off on a ridiculous trip.
Los Angeles.
Sydney.
Melbourne.
And errrrm, Hobart in Tasmania.
I know … I know …
But as I pointed out at the beginning of this post, for every action there’s a reaction … which in this case means you’re free from a week of my blogging rubbish, so if anything should highlight the benefits of acknowledging the different sides of situations, it’s this.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Authenticity, Brand, Business, Collaboration, Confidence, Content, Context, Contribution, Creative Development, Creativity, Culture, Emotion, Empathy, Loyalty, Management, Marketing, Marketing Fail, Mediocrity, Music, Point Of View, Relationships, Relevance, Reputation, Resonance, Respect, Strategy, Stubborness
As many of you know, over the past 8 years, I’ve found myself working with a number of artists/musicians/bands on a whole bunch of projects.
The Black Keys.
Red Hot Chili Peppers.
Journey.
Metallica.
Muse.
Massive Attack.
Some have been one-offs assignments … some have been more long-term collaborations … some have been direct with the artists … some have been via their managers/record labels/third parties … but overall, bar the RHCP/Kiedis ‘experiment’, they’ve all been creatively challenging, fascinating, and fulfilling.
Now to be honest, there are many things I love about working with artists, however a couple of the things I love most are the questions they ask and the attitude they have towards what they want to do.
Their questions are never with an underlying agenda. Of course, I don’t doubt they’re capable of doing that … but I’ve never personally experienced it. Yet. Hahaha.
Personally, all I’ve ever heard are questions expressed with a genuine sense of curiosity behind them … a real desire and willingness to explore something that’s in their head and on their mind.
But more than that, there’s an openness to hearing what you think in response.
A willingness to discuss, debate and talk it out.
I think I’ve written about the first time I did a project for one artist who, frankly, hated what I’d done. Actually, hate is probably not a big enough word for how much they loathed it.
Not because it was wrong, but it was wrong for them in terms of their specific values, beliefs and approach to what they did.
Anyway, at the end of the meeting – thinking they were going to tell me this wasn’t working and we were going to ‘part ways’ – I asked, “so what should we do next?”
You can imagine my surprise when they responded with: “Well, now you’ve heard why we don’t like it, we assume you’ll take that into account with whatever you suggest we should do in your updated reccomendation .”
I was stunned. Not just by how they answered, but the impact their response had on me.
Because while they had made it very clear they didn’t like what I’d done, they made sure I understood their comment was purely in relation to the specific task I’d done rather than a judgement on my overall ability or approach. In fact they went further than that … through their choice of words, they actively showed their belief and support in who I am, what I do and what I could do for them that they may otherwise not be able to see or pull off.
Now let’s face it, it could have been so different.
We’re talking rockstars here, so its not hard to imagine that they could …
Dictate what I had to do.
Demand how I had to do it.
Dismiss my involvement and opinion.
… after all, we see clients try and pull that shit every single day. But instead, they let me walk away from a pretty bad meeting feeling confident, encouraged, inspired and ambitious.
For someone who has been doing this job for a very long time, I can tell you that meeting was up there with the very best experiences I’ve ever had with the very best clients I’ve ever worked with.
A sense of shared transparency, responsibility, ambition, expectation, standards and support.
And it’s a sense that has continued to this day, even though there’s been some more awful meetings in-between, haha.
But that’s not the point of this post …
You see I’ve recently started working with another artist.
An incredibly successful solo musician. A singers, singer – so to speak.
Anyway, I was involved in a meeting with them recently where they were discussing an opportunity, they’d been presented … and watching their thought-process as they decided whether they wanted to do it was amazing.
Halfway through the conversation, they said: “I don’t care if the audience are bored, I want to make sure I’m doing something that doesn’t bore me”.
Now I get that on face value, that can sound incredibly arrogant … but that isn’t the tone they said it in, nor was it what they meant.
What they were saying was they needed to find a way to make what they were being asked to do, interesting for themselves, because otherwise they could not work out why anyone would find what they did interesting.
In many ways, they could just turn up and people would be thrilled, but that’s not their approach, attitude or standard.
Of course, part of this explains why they are where they are … but it was a beautiful thing to witness.
Where so many brands seem to have an attitude of ‘minimum viable satisfaction’ [MVS], here was someone who felt praise was only worthy if they knew they’d done something they felt had been truly valuable to them too.
Not for ego.
Not for arrogance.
But for growth, fulfilment and expression.
Imagine if companies adopted that same attitude in what they did.
Some absolutely do. Most, sadly don’t.
Seeing effort as an obstacle rather than a door to incredible rewards.
Not just financial, but personal.
And while money makes the world go round, the key thing I’ve learned from the artists I’ve worked with is if you play repeat, you satisfy everyone but yourself.
Then you don’t even satisfy them either.
And that’s why for all the processes, systems, models and marketing practices being peddled and pushed, the foundation for a fulfilled future is being open to challenging yourself, rather than always playing to where you’re comfortable.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Colenso, Comment, Emotion, Empathy, Internet, IT, Security
One of the things I love about Colenso is our multitude of owners tend to leave us alone.
Literally, alone.
And when I say multitude, I mean it, because we have more than a Cannes Grand Prix credit.
Now part of this is because we’re in NZ and they have more pressing things to deal with, part of this is because we only have one global ‘shared’ client and our work with them is arguably the best in the network [hello 2024 Cannes Grand Prix without thousands of names on the credit list] and part of this is because we’re very, very good to them – in terms of global creative reputation and business – so they’re smart enough to let us get on with things on our own terms and own devices.
That is, except for IT.
Where IT is concerned, we are bombarded with stuff.
Security stuff specifically.
A week hardly passes by without some sort of ‘training’ to adhere to.
I get it, it’s very important and we don’t take it for granted … which is why the situation that happened to me a few weeks ago just felt so weird.
So I was in NYC when I got a phone call from someone I had never spoken to before.
Or heard of.
They said they were a security partner of one of our ‘owners’ and – as one of my team had lost their password – I had to give them permission to send it again.
Now I knew this was true as the colleague in question had told me it was going to happen, so I said yes … except they then told me that wasn’t enough and they would email me a link where – having entered my credentials – I’d have access to a password that I could then send to my team mate so they could get back into the system.
To which I laughed and said no, that wasn’t going to happen.
And they asked why, to which I laughed some more before pointing out this was the exact ‘phishing’ scenario I had been bombarded with security videos about.
For 3+ years.
Now to be fair, they did acknowledge it did sound dodgy, but they reassured me it was just how their system worked and all was OK.
But as nice as the guy sounded – and he did, so I was careful not to be too rude – I told him that I was sorry, but this just was not going to happen.
So, then they tried to subtly guilt trip me into doing it by saying my colleague couldn’t work without my help.
To which I replied, “I’m their boss, so if anyone can tell them to be OK with not working, it’s me”.
I did ask what alternatives there were to solve this situation and at first they said there wasn’t any, then said I could tell them to contact my boss to get approval.
Maybe they thought that would scare me into agreeing to their request, but I went, “Oh that’s good, go for it and please send her my love”.
It was at this point they gave up and wished me a nice day.
Except while that individual had given up, the ‘company’ they worked for hadn’t and they started sending me messages.
They went through the same script and I went through the same responses.
And while this may all sound like I was being an asshole, it’s not as assholey as a system that needs you to break the very rules they’re there to supposedly protect.
A rule that is very limited in its scope and application.
I appreciate the company in question was trying to help. I appreciate this was a very specific situation – made more difficult by me being in another country. And I accept the company in question is one of the best in their specific field of operation.
However, not only do they need to change their protocol to ensure that – in certain circumstances – they don’t ask their clients employees to do the very opposite of what they are told to follow each and every day … they probably also need to teach their ‘customer service technicians’ how to talk with humans. Especially non-IT security expert humans.
Because not only is ‘practice what you preach’ the most basic of basic brand reputation rules, the best way to get people to do what you want, is to understand how they think and behave.
More evidence that you can be smart, but also be a bit daft – of which nothing proves this more than the interface of Microsoft Teams, but that’s a post for another day, but here’s a hint.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Audacious, Authenticity, Bands, Brands, Business, Comment, Confidence, Context, Creative Development, Creativity, Culture, Differentiation, Distinction, Emotion, Empathy, Imagination, Individuality, Innovation, Leadership, Loyalty, Management, Marketing, Marketing Fail, Mediocrity, Metallica, Music, Provocative, Relationships, Reputation, Resonance, Respect, Talent
Recently I watched a documentary on a band.
A household name. Not just in America, but around the World.
It was pretty good … but the most interesting part of it was the interview with the manager.
Specifically how he described what he was there to do:
He said: “My job is to do one or two things that change your life. Not ‘good moves’ but change your life”.
And while they turned out to be arguably more focused on their own fortune than the artists they represent, it cannot be denied they achieved exactly what they said for the band in question … helping turn them into the biggest band in the world for a period of time. An accolade they have managed to forge into a long-lasting career that sees them continue to be at the top end of their industry.
Now of course, there’s a lot of things that go into achieving success like that.
Songs.
Talent.
Drive.
Concerts.
Fans.
Distribution.
Copyright ownership.
But a good manager has a huge influence and role to play in all of this … which got me thinking.
What if clients saw their agency partners as people whose role was to do the same as this manager?
To help them fundamentally change the trajectory of where their business is rather than continually communicating – and reinforcing – where they are.
Dramatic change, not incremental.
OK, there’s some clients who actually do that – and a lot more who think they are, but are doing the opposite – but the reality is for all the talk of ambition and change, so much of it what is done is about keeping things exactly where they are.
Part of this is because of the influence of ‘industry guru’s’ who have positioned themselves as business liberators when really they’re more insurance salesmen [made even more hilarious by the fact the vast majority have never created any actual creative work or built a brand of note] … and part of it is because of a narrative that’s been going around that suggests agencies care more about taking clients cash through excessive timelines and pricing.
As I’ve written before, this attitude is more bullshit than fact … shaped by a procurement process that doesn’t value quality of work – just the price of it – and a corporate attitude where the expectation is complicity not challenge.
Of course that doesn’t ignore the fact some agencies have also played their part in creating this situation by devaluing creativity, devaluing training and agreeing to whatever gets them the revenue – regardless of the consequences – which just reinforces what a mess we’re in.
It’s why I loved that managers quote so much …
The goal being to create the conditions to be ‘the exception’ by being exceptional..
Not ‘a little bit better than before.
Not ‘a little bit better than those around them’.
But to fundamentally change the context and rules of the game.
Champions, not just players.
Of course, it’s easier said than done … but I’ve had the pleasure of seeing it in action up-close-and-personal through Metallica’s management, which is why I know it can be done and I know you can increase the odds of it being able to be done.
Because in their case, what they’ve helped achieve is remarkable.
Put aside the fact they have worked with the band for almost 4 decades. Put aside they’re the most successful music management duo in music history. And think about how they’ve enabled 4 old men – who write what can best be described as ‘mass niche’ music – not just continue to live at the forefront of popular culture, but do it in a way where their creativity is deeply respected by all.
Hell, they’ve become the second most successful American group of all time.
OF. ALL. TIME.
But it’s even more than that … because they’ve also helped the band find new ways to push, explore and expand what they do with their creativity and how they can do it.
Incredible.
Of course, none of this would be possible without the band having the hunger and desire to keep pushing, but their relationship – and trust – of their managers is a key part of what enables it to be possible.
Which is why there’s a couple of things Peter Mensch – one half of their management team – said to me that has had as much impact as the quote that inspired this whole post.
1. “Our job is not to market the band, but to protect their truth”.
2. “We’re not paid to kiss their ass, we’re paid to tell them the truth”.
And maybe that’s a couple of the reasons why Metallica have been able to build a business and a brand [even though they would hate those terms] which is wildly more successful –culturally and commercially – than many brands who spend tens of millions trying to be.
Not just because music connects to people in ways brands rarely can, but because many brands don’t actually know who they are and don’t want to listen to anything that asks questions of them, they don’t want to acknowledge or accept.
So it’s little surprise an agency can change a brands life when brands so often choose to delude themselves with where they currently are … where their version of a relationship is based on how much you cost and how easy you are to deal with, than the quality of the advice and results you help them gain.
For all the systems and processes our industry has latched onto in a bid to prove our credibility and method behind our approaches … how many brands can we say have fundamentally ‘changed their life’.
One?
Ten?
One Hundred?
Certainly not as many as you would expect from the US$87 billion dollars spent on market research in 2023 delivered.
Which is why I leave this post with another music reference … another perspective that had a profound affect on me.
This time it’s from the band – albeit they were more artists than musicians – The KLF, who not only captured what I believe defines a great manager, a great agency and a great brand … but what also creates the chance for someone, anyone, to properly change their life.
“Don’t give them what they want, give them what they’ll never forget”