Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, Brand, Brand Suicide, Confidence, Context, Crap Marketing Ideas From History!, Creative Development, Creativity, Culture, Differentiation, Distinction, Experience, Gaming, Honesty, Innovation, Insight, Management, Marketing, Marketing Fail, Perspective, Point Of View, Relevance, Resonance, Respect, Standards, Technology
I recently read an article in the Guardian about the launch of the X-Box.
Given the brand has been part of gaming culture for the past 20 years, it’s easy to forget what an achievement this has been for Microsoft.
Let’s remember back then, the brand was far more synonymous with office computer programs than gaming … so to come from such a negative space and place to become the powerhouse it is today, is nothing short of incredible.
But it wasn’t all plain sailing.
Sure, their cause was helped by SONY seemingly forgetting everything that had made the original PlayStation launch so successful … but even with that, Microsoft were still coming from pretty much a standing start.
It’s a great article that’s well worth the read, but there was one part that really stood out to me.
This:
Let’s be honest, we’ve all been there …
Where someone chooses to ignore a statement of obviousness and instead, attempts to turn it around so you look like you’re making a potentially dangerous assumption.
Don’t get me wrong, we shouldn’t blindly assume common sense is common sense, and – without doubt – there’s been a lot of unsubstantiated assumptions that have ended up being the backbone of ideas and campaigns all around the World, but this sort of behaviour is nothing but an act of petty cowardice.
However, let’s assume for a moment the person who wanted proof that people did expect DVD quality to be better than the crunched-up shit that was on screen, was right.
Let’s assume that we didn’t know that DVD brands had been communicating ‘improved image quality’ to the general public for years.
Even if all that was true, the real issue was still not being addressed.
And that is facts doesn’t mean standards.
So rather than fall into a ‘fact inflation fight’ that no one was going to come out of well – even though I get why they were triggered – they should have asked Mr Petty if the image on the screen reflected the quality of product and performance he – and the company – wanted to globally be associated with?
Quickly followed up by enquiring whether Microsoft had the technology to dramatically improve the current standard of performance?
By doing this, they not only side-step the pointless barrier being placed in front of them and refocused the conversation to values, standards and ambition.
I’ve seen this situation happen so many times.
Where political point scoring derails ambition, potential and standards.
Where the company starts focusing on the ‘minimum viable product’ rather than what could drive the brands perception.
And while these situations have also seen me lose my shit – A LOT – I always remember my Dad telling me the real way to win these sorts of arguments, which is to elevate the discussion to reputational standards not down to petty point scoring.
He was brilliant at it.
Me? I’m still working on it.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, China, Colenso, Comment, Corporate Evil, Creativity, Culture, Distinction, Emotion, Empathy, Management, Nike, Otis, Perspective, Relevance, Resonance, Wieden+Kennedy
Lot’s of companies talk about doing good.
Sadly, of those who do, many have both eyes fixed on what’s in it for them.
A headline.
An award.
A chance to win favour with someone they want to connect with.
An opportunity to distract attention from all the bad stuff they’re doing.
Now there are some companies who mean it.
Who have a set of values that truly is reflected in a set of behaviours.
However, in my experience, I’ve found it’s often more to do with the character of an individual within the organisation rather than the organisation.
Not always, but often.
What I’ve found is the best way to identify the real motivation behind an act of generosity is to see how inconvenient it is for them to execute.
The more inconvenient, the more they care.
I’ve seen some amazing examples of people going out of their way …
There was the time Simon Pestridge – when he was CMO at NIKE – got me a signed Wayne Rooney, Manchester United shirt so I could give it to a random taxi driver I’d met in Atlanta. Or the time San – also from Nike – humoured me by getting me green M&M’s [my attempt at reliving the Van Halen ‘brown M&M trick‘] when they asked me to pull a global preso together at the last second.
That’s proof of people who give a shit about others.
But I’ve seen the other side.
The food brand who ‘donated’ $100 to a group collecting food for victims of an earthquake.
Or the travel company who gave schools a 3% discount for train tickets so city kids could see a beach.
Or the international conglomerate who talk about purpose and their desire to help humanity but continue to profit from cultural exploitation and acts of prejudice.
But where you would normally expect me to leave the post there – with a bad taste in your mouth – I’m not going to.
I know, who the fuck am I?
You see a while back I got asked by Coca-Cola if I’d give a presentation to their Asia-Pac marketing team.
I decided a while back, that I’m going to start ‘exploiting’ my so-called position by trying to do things that can positively change things for more people.
So I told them I’d do it if they agreed to hire a young woman [full-time or a long-term paid internship] who hadn’t gone to university and came from a more humble background.
Then – proving I’m still a selfish, blagging bastard – I said I’d also like some Coke Zero for me.
Amazingly … brilliantly … awesomely they agreed and were nothing but kind and open about making it happen – which also helps explain the photo at the top of this page showing Otis with an outdoor furniture set made of Coke Zero supplies.
They didn’t have to do it.
They could have just asked someone else to do the talk.
But they did … and while there are many things people could throw stones at them for, this was more than many and more valuable than most.
Which leaves me with this …
If you’re asked to do a presentation or a talk or even a panel for someone, maybe you could consider doing a similar thing to me.
Let’s face it, if they would do it for me, they’ll DEFINITELY do it for you.
And if they say no, then you’ll know exactly what you’re dealing with.
But maybe they’ll say yes.
Maybe it won’t be an internship, but it could be something else.
A partnership with a school.
An introduction to one of their partner companies.
Some mentorship.
A donation.
And while it might not change millions of lives, it could change one.
And that is most definitely better than none.
Just a thought.
Thank you Coca-Cola..
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Australia, Creativity, Distinction, Emotion, Experience, Marketing, Positioning
Brand experience.
An exciting and new discipline in the brand building space.
Except …
Before some of you had started work.
Before some of you were even born.
SRVT – better known as Sargant Rollins Vranken Tereakes – were not only talking about it, but also doing a ton of stuff with it as well.
Now they were an agency ahead of their time.
An exciting, creative and progressive agency.
One of the very best I had the pleasure of working at.
But still, 23 years have passed since the slide at the top of this page was part of their credentials, so can we stop banging on about experience like it’s the newest, new thing in marketingland?
All we’re really doing by talking about it in these terms is highlighting how slow we actually are.
Especially as many brands – especially in the luxury space – were doing it decades before even SRVT … and certainly better than the ‘lowest level of consistency’ format seemingly favoured and promoted by so many.
God, this week has got off to a positive start hasn’t it, hahahaha.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Comment, Communication Strategy, Context, Creativity, Culture, Drugs, Management, Marketing, Marketing Fail
I know if you’re in the publishing field, times are tough.
I know that you have to resort to attention grabbing tactics to get readers.
But recently Adage – one of our industries most well-known media outlets – did something that was as equally ill-conceived as the time Campaign put Nigel Farage’s shit-eating grin on the cover of their magazine.
What am I talking about? This.
Talk about clickbait.
Blatant, unashamed, clickbait.
And I say that because the actual article was more about what some ‘experts’ were suggesting is happening rather than what the headline was screaming for all its worth.
But that’s not the real issue.
Nor is it the talking about cannabis microdosing … putting aside the fact [1] it’s illegal in some countries and [2] there’s medical evidence to suggest cannabis can have terrible consequences on certain individuals … accepting it is a minority and there are also many benefits, including medical.
Look, I don’t care what people choose of their own freewill – unless, of course, it directly affects the wellbeing of those around them.
I don’t judge, question or degrade those decisions.
My problem is an international industry magazine purposefully chose a headline that communicates if your work environment is causing extreme stress because of the intense pressure being placed on you … then it is on you to deal with it.
YOU.
I literally don’t give a shit if the article was talking about people microdosing, coffee drinking or baked bean eating … they should not be placing the burden of responsibility on the employee, they should be challenging the behaviour, expectations and actions of the company they are working for.
It’s hard enough to attract and retain talent in this industry as it is, without having our industry magazine telling the world, ‘it is a stressful job and it’s on you to deal with it’.
We all make mistakes. I hope they learn from this one.
For their sake. For our sake. For the future of the industries sake.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, China, Comment, Confidence, Craft, Creative Brief, Creative Development, Creativity, Distinction, Emotion, Empathy, Entertainment, Environment, Experience, Fulfillment, Happiness, Honesty, Imagination, Innovation, Insight, Legend, Marketing, Technology
I’ve written a lot about experience in the past.
How important it is.
How it can drive brand value and growth.
How it can create distinction and differentiation in crowded categories.
I’ve also talked about how badly so much of it is done.
That it’s more about consistency than excellence.
That it isn’t a new approach, just a new profit centre.
That many aspire to everything average than some things spectacular.
It blows my mind what some agencies and companies think is ‘an experience’.
Especially when you compare it to people who genuinely ‘get it’.
Whether it’s certain luxury brands or my client, SKP-S in Beijing.
Which is why I love the picture at the top of this page.
At the time, the person on the runway was 62 years old.
SIXTY TWO.
This was taken on the first of 3 nights of performing to 68,000 paying people.
So over 200,000 in total.
In South America.
Think about that for a second.
OK, so the person in question is Brian Johnson … lead singer of rock band AC/DC.
But let’s also remember we’re talking about a group of pensioners.
Literally.
Yes, I appreciate there are all-sorts of factors/considerations/contexts/excuses you could use to explain why they can achieve that sort of response when brands – with all their experience models and big budgets – can’t.
But the one thing AC/DC understand is if you want to keep people coming back, you need to focus on creating a seminal moment for your audience not average consistency.
It’s why I always ask ‘experience strategists’ about their life rather than just their work. I want to know what their frame of references are for experience. Because frankly – and I appreciate I’m being a massive snob here – if it doesn’t include festivals, theatre, art, music, retail, museums … then I don’t know if we’re ever going to share the same ambitions.
Because while I appreciate ‘average but consistent’ has value to some organisations, I would rather drink bleach than advocate that as a brand goal.
Not simply because I have an aversion to average.
But because when you do experience right – which means knowing who you are and who your customers are – the profits extrapolate. See, I’m not totally selfish.