Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Birkenstocks, Brand, Brilliant Marketing Ideas In History, Cannes, Communication Strategy, Context, Creativity, Culture, Dysgraphia, Empathy, EvilGenius, Fear, Holiday, Imagination, Marketing, Martin Weigel, Otis, Paula
So I’m back.
And after an October where I went to Fiji, Australia, China and America … November is wonderfully static.
Don’t get me wrong, I love travelling … but that was ridiculous.
For all the talk of how COVID would change the way companies would work and interact, I’m meeting more and more people who are travelling more than they did pre-pandemic.
And that’s scary for a whole lot of reasons.
Personal, environmental, commercial.
Scarier than the that day where ghosts and ghouls are supposed to come out and haunt us. Also known as the day kids keep coming to your door demanding sweets.
Yes … that’s a terrible link to the point of this post, but I wrote it to originally appear on Halloween, but then I went to the US and missed my chance, so here we go.
Halloween in NZ is definitely less full-on than the US.
Oh my god … they love holidays and Halloween is one they embrace full-on.
When we lived in Manhattan Beach … it was like a community event.
The whole street would basically come out, all dressed in god-knows what, embracing the mood and the moment.
Obviously I hate that level of sociability … but even I got caught up in it, buying a ridiculously sized baby head from a shop, which I tried on in the car before casually looking to my right and seeing [1] I was next to a bank and [2] I had a security guard looking at me as if I was going to rob the joint.
Good times. Ahem.
Anyway, to keep with the ‘scary’ mood, Otis recently became the proud owner of these …
Yep … Crocs.
Fucking Crocs.
I know we talked about them recently in our ‘Strategy is constipated, imagination is the laxative’ talk … I know I have some sort of grudging respect that they are cool with charging $8 for each ‘personalised attachment’ you can add to the shoes … I know, with Otis’ dysgraphia, they are much easier for him to put on than many others … I know I can’t talk with my love of Birkies … but, but, but THEY’RE FUCKING CROCS.
Seriously, compared to them, Birkenstocks are liked pieces of art.
And yet they continue to live.
To thrive.
Like cockroaches of the footwear category.
Which means I have to salute their brand management and imagination.
Which is better than 99% of brands out there.
Which is why we put them in our Cannes talk.
And why I felt scared enough to put them in a post that was supposed to appear on halloween.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Collegues, Creative Development, Creativity, Culture, Cynic, Management, Marketing, Marketing Fail, Nike, Planners, Planning, Point Of View, Professionalism, Relationships, Reputation
So this is the last post till next Thursday.
I know … I know … I’ve only just come back from China but now I’m off to the US, so you get 3 more days free from me. Given this month has had an alarming lack of posts given I’ve found myself in Fiji, Australia, China and America, you should consider October my early Christmas present to you all.
So to make up for that, here’s a relatively long post.
Which by my standards, means extra long.
So recently I caught up with an ex-colleague from cynic.
Given they were a bloody nightmare when we worked together, I’m still in shock how they are now a very senior figure in a very high profile company.
Damn them, hahaha.
Anyway, we were chatting and they said how bad they thought agencies were in pitches.
Specifically, their desperation to be liked.
They said they thought the business plan for many agencies is to out-pander the competition.
It got so bad that apparently in a recent meeting, they asked the agency:
“If we’re so good and doing so well, why would we need you?”
Aggressive?
Provocative?
Yep … but they have a point.
I remember once being told to not challenge the clients previous work as someone in the room might have made it … even though we were literally in a pitch to reinvent the clients work.
And while it was an exception in my career [which I ignored and – guess what – we won!!!] the reality is I am hearing this happening more and more, which is why my friends commentedjust seemed to underline its validity.
Which leads me to some questions …
What do agencies think our job is?
What do agencies want to do and change?
And for the companies that buy into this, what do they want their agencies to do for them?
I appreciate I have been incredibly fortunate throughout my career by working with/for/under people, agencies and clients [not to mention my parents] who deeply value debate and provocation to get to better places. I also acknowledge there is an art to HOW you challenge … rather than go in with fists and elbows.
But the idea of pandering rather than provoking seems insane to me.
Sure, you have to have a point of view rather than just have a desire to be controversial … but while you can’t be blind to the good stuff people are doing, neither should you be to the bad.
I swear part of the problem is this attitude we are part of the ‘service’ industry.
That our job is to serve.
To stay silent.
To satisfy needs.
And while we are there to serve our clients … it’s in the quest of helping them be better, not be subservient to. But increasingly it feels that is what a lot of people are expecting – and why a lot of agencies are pandering – which is why I will always treasure something my brilliant ex-NIKE/FFI client and friend – Simon Pestridge – once said to me:
“Middle management want to be told they’re right. Senior management want to know how to be better”.
He’s right.
He’s never been more right.
It’s why the people who worked for him are also great clients … because he set great standards, of which one of them was understanding that transparency, truth and challenge are ultimate signs of respect not confrontation.
Debate isn’t bad.
In my mind, it means you both want to get to somewhere better.
Where you’re holding each other to standards and ambitions you hold dear.
Of course, to do this properly you need to share ambition, standards and trust … not just philosophically, but in terms of the actual work and change you want to create together.
I mean … if you can’t be provocative during a pitch – when a client is literally looking for new ideas – when the hell can you be?
Which all reinforces something my parents used to say to me …
Everyone wants to be liked, but you go further when you’re respected.
Filed under: Advertising, Apathy, Attitude & Aptitude, Australia, Bank Ads, Communication Strategy, Context, Corporate Evil, Culture, Customer Service, Loyalty, Marketing, Marketing Fail, Money, Perspective
Another day … another rant.
Whereas yesterday I went off at a brand I love/d, today is different.
It’s a bank.
Not just any bank … but a bank who once made me fly from Singapore to Sydney because they insisted they could check my passport ‘by sight’ before they released our funds for us to buy our house.
I should point out they weren’t our mortgage lender … they just wanted to make life very difficult for us and when I rang their ‘helpline’, I was told:
“No one is going to help you here”
Yes ladies and gentlemen, I’m talking about ANZ Australia.
A bank only second to my nemesis – HSBC – for terrible behaviour, which for anyone who knows the hell that HSBC put us through when we lived in China, will know this means ANZ Australia aren’t too crash hot in my opinion.
So what have they done this time? This …
Why the hell are they writing like they’re doing their customers a massive favour saying they’ll keep paying them interest – “even if you make a withdrawal or can’t make a deposit that month” – when your base rate is 0.01%.
ZERO POINT ZERO ONE PERCENT.
To put that in context, if you had AU$10,000,000 … you’d make $1,000 over a year.
Banks charge you for holding your money.
They charge you for using your money.
They close branches to give worse customer service.
They ask you to deal with your own financial issues via the internet.
They find any reason and way to be able to increase their fees.
Many got bailed out – or helped – by our tax dollars.
And then they offer you an interest rate that is so below the current rate of inflation that their ‘financial advice’ equates to literally having less money than you started with and they act like you should be grateful to them for it.
What the fuck?
Either they don’t care or they’re totally delusional.
No wonder people are open to things like crypto … because however much of a risk it is, at least there’s a chance – however small – you may get something out of it, which 0.01% is not going to offer.
Seriously ANZ Australia … stop taking your customers for fools.
As the old adage states, ‘action speaks louder then words’ and your actions continually reinforce you’re about the money not the service. And you know what, I think everyone would have a better opinion of you if you just owned up to that.
We need you and you will charge us for that privilege.
I get it. And – ironically – I’d think more of you for doing that than this ‘helpful and considerate’ tone you’re trying to present. Or even more bizarrely, maybe believe.
I get no one wants to admit they’re an asshole, but regardless what your ‘brand tracking’ and focus groups say, most people think you’re a great dump of calculator catastrophe.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Context, Creativity, Culture, England, Police, Resonance
For all the talk of creativity, what is often not acknowledges is it starts with the brain.
Regardless whether we make art or come up with a lateral solution to a complex problem … creativity is born from the mind.
Sometimes it’s because we have given something a lot of thought.
Sometimes it’s because we actively choose not to fall into logic and tropes.
Sometimes it’s because we see the world differently.
But at the start of everything interesting, is the brain.
I say this because I read something that a UK supermarket is doing to combat shoplifting.
As is the case in many countries, the UK is suffering from a shoplifting epidemic.
While some of this is from organised gangs, petty thieves and bored-to-fuck teens, the economic situation is forcing people who would never have previously stolen anything, turning to crime to feed their family.
Of course, the Tory Government who got the country in this mess are vilifying these people … and while I am not advocating crime, I don’t advocate people living with hunger, desperation and no future either.
That said, it’s got so bad that – as the picture above shows – even blocks of cheese are now being alarmed, so Waitrose, the British Supermarket, have turned to creativity to help solve their problem.
[I should point out given the profits supermarkets make – especially over COVID – I am also not entirely sympathetic to their ‘struggle’, but I do feel for the people who work there and I like this idea, hence this post]
So based on the view that a Police presence reduces the chance of crime, Waitrose are offering all Police Officers on duty, free coffee.
Their hope is that by having Police cars parked outside and Police officers inside, petty thieves will be deterred from trying to steal.
Of course, given the lack of trust – or fear – so many now view the authorities, maybe it will all be in vain … or worse, will ‘gamify’ the shoplifting experience … but it’s certainly a better and cheaper idea than locking up every single food item.
They’re calling this promotion, ‘thanks a latte’.
Terrible name, interesting idea.
Filed under: A Bit Of Inspiration, Age, Attitude & Aptitude, Childhood, Comment, Culture, Emotion, Family, Mum, Mum & Dad
Recently I was talking to a friend of mine about getting old.
Not in terms of age, but attitude.
We were discussing how there are some people we meet who just seem to embrace stepping out of life.
OK, maybe that’s a bit dramatic … more they choose to only focus on what is of interest to them, but there’s a seemingly deliberate ‘closing off’ to the things that are new or different or just happening around them.
It’s like they’ve put on a pair of ‘cultural blinkers’ they don’t intend to ever take off. Expressed in how they look. How they talk. What they like. What they say.
Now … there is absolutely nothing wrong with these people. They can do what the fuck they like. But it’s definitely not how I look – and live – my life.
And then my friend said something that caught me off guard.
He told me this story of someone he knew who used to tell him, “don’t let the old man in”.
[I subsequently discovered, thanks to a post on exactly the same subject by Kevin Chesters, it was a song by country singer, Toby Keith, who was inspired to write it after a chat with Clint Eastwood – who was about to turn 88 years old – while playing golf]
Anyway, I found it fascinating.
Not just the turn of phrase, but the implication that ‘stepping out of pop culture’ was, at a certain point, a default setting.
That to avoid doing that required a commitment to not doing that.
With hindsight, it should have been obvious, given – as I wrote in her post last week – my Mum was the embodiment of that attitude.
She absolutely did not want others to define her – or judge her – by her age.
And while that didn’t mean she dressed like some suburban version of Madonna, circa 1984 [or even 2023 for that matter] it did mean she was always open to what others were open to.
She followed young comedians … she went to see new movies … she read modern literature … she studied politics …
She didn’t necessarily like – or understand it all – but she was open to learning about it.
Because in her mind, the best way to embrace life was to have a curious mind, and for her, that meant caring about what others cared about.
And I took that all for granted until my mate said ‘don’t let the old man in’ and then I realised it was a conscious effort.
I distinctly remember her telling me about a time someone said they were surprised ‘someone of her age’ would be interested in a particular subject or activity. I still remember the defiance in her voice when she said, “I don’t want to live by their outdated expectations”.
Now you have to understand my Mum was the opposite of a rebel.
She was a kind, considerate, compassionate person. But in terms of not living up to stereotypes, she was an anarchist.
That doesn’t mean she ever did something she didn’t want to do simply because younger people did, it just means she found things interesting that people who ‘let the old man in’ didn’t.
This was a revelation to me.
Not just because I now realised my Mum had actively chosen to refuse to embrace the ‘default’ setting, but I was doing the same.
Please don’t think I’m suggesting I’m on the cutting edge of anything … but by the same token, I’m also not closing myself off to life either.
In fact, I’d go as far as to say, the older I get, the more open I am to stuff.
Views. Fashion. Food. Music. Health. Ideals. Art. Everything …
And while I originally thought this was my default setting, I’m now realising it’s not.
It’s an active choice.
A desire to stay open and interested.
Being in a young persons industry helps.
Working with international rockstars and fashion gods helps.
Having parents who were always looking forward, not behind, helps.
But it is also my choice. I just didn’t realise it.
Which suddenly explains so much that I didn’t realise till that conversation.
From the things I buy … the multitude of magazines I read … the things that grab my attention … the people I hire.
It’s the realisation that I live by a ferocious, subconscious desire to keep the old man out.
Not because I want to be young. But because I definitely don’t want to be old.
In terms of attitude, not age.
Which is why I now realise people who say others are ‘growing old disgracefully’ have got it wrong.
Because they’re not growing old disgracefully, they’re growing old with curiosity’.
And as aging traits go, that’s surely pretty awesome?