Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Brands, Cliches, Collegues, Communication Strategy, Complicity, Consultants, Corporate Evil, Creative Development, Creativity, Culture, Delusion, Distinction, Effectiveness, Leadership, Management, Marketing, Marketing Fail, Mediocrity, Perspective, Planners, Planning, Relationships, Relevance, Reputation, Research, Resonance, Respect, Standards, Success
It’s been a while since I’ve had an all-out rant, but here we go.
So recently, I saw a quote recently I loved.
It was by Arnold Glasgow, the American businessman and satirist who said:
“Consider how hard it is to change yourself and you’ll understand what little chance you have trying to change others”.
I say this because too many brands – and agencies – think they can.
Worse, they think they can with an ad … an ad that either tells people specifically what to do/what they should do and/or a list of product attributes that they believe will make someone immediately stop whatever it is they have been doing for decades and change tact because they’ve suddenly been ‘enlightened’.
Of course, this is not entirely the fault of agencies and clients.
Too often, it is backed up by some for-profit research group who has said their findings prove – without any possible doubt – this is what people will do and, even more importantly, want to do.
Now this is not an anti-research stance. Or an anti-agency or client diatribe.
The reality is we need some sort of foundation of information to make choices and decisions and research – when done well, like everything in life – is a universally established way to achieve that BUT … and it’s a big but … the definitive and delusional nature of how our industry talks borders on bonkers.
I get we don’t like risk.
I get what we do is bloody expensive.
I get there are big implications on getting things wrong.
But nothing – and I mean nothing – can be guaranteed and yet so much of the business acts like it can be, conveniently choosing to ignore the landfill of failings from organisations who have researched every part of everything they do for in every aspect of their life.
Sure, it can increase the odds of success … like advertising.
Sure, it is better than not doing anything at all … like advertising.
But everyone acting like whatever they are going to do is ‘a dead cert’ is an act of commercial complicity and co-dependency that borders on Comms Stockholm Syndrome.
A long time ago, when I was maybe a bit more of a menace, a media agency told a client – with me in the room – that they could guarantee they’d HIT their sales target if a particular amount was invested.
I asked, “but you don’t know what the idea is yet and surely that has a role in the level of impact and/or investment that needs to be made?” … to which they said their ‘proprietary data’ gave them the commercial insight that helped their clients achieve their goals.
So back at the office – pissed off – I sent them an email saying this was the work.
Obviously, it did not go down well, but then neither did their ‘strategy’ of just throwing money at the wall until they hit the magic number.
Again, I appreciate we all need information to base choices and decisions on, but we’re getting way too generalistic, simplistic and egotistic in our approaches and methodologies – which is why the sooner we remember how hard it is for us to change any part of who we are, the sooner we may start accepting it takes far more than a business goal … a focus group commentary … a marketing methodology or an ad to get people to even consider doing what you want them to do and so maybe – just maybe – it will encourage us all to start playing up to a new standards rather than down to complicit convenience.
But I wouldn’t hold your breath, which is why I finish this rant with a post that I saw recently I also loved – albeit with ‘paraphrased interpretation’.
Thankfully not everyone is like this.
As proven by the fact, they tend to be the ones behind the stuff we all wish we were behind.
Or as my friend said recently, ‘they’re the ones who play to create change, not communicate everything exactly the same’.
Oh, I feel better for that. Thank you for [not] reading, hahaha.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Bands, Brand, Cannes, Colleagues, Contribution, Creativity, Culture, Diversity, Emotion, Leadership, Legend, London, Management, Metallica, Music, Relevance, Resonance, Respect
There’s a lot talked about the ‘ad community’ but so much is lip-service.
Not all of course … but a lot.
Acts or statements designed to look like generosity while really being done to elevate an individual/organisations position, standing or commercial success from likeminded audiences.
But then, as much as I love the industry, I also hate so much of what we do.
Robbing the meaning of words to upsell what we do.
Like ‘brave’.
Or ‘revolutionary’.
Or – as I said – ‘community’.
It’s why this story of Metallica serves as a reminder of what community really means.
Looking broad, not narrow.
Allowing privilege to open doors, not close them.
Going out your way for those who share the same values as you, even if not the same tastes.
[Albeit, EDM is the metal of dance music]
It wasn’t easy, but that’s kind of the point of what community is … a commitment to the inconvenient so that others can succeed.
That’s quite different to getting pissed with each other at the Gutter Bar.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Aspiration, Attitude & Aptitude, Career, Collaboration, Communication Strategy, Creative Development, Creativity, Culture, Empathy, Grifting, Metallica, Perspective, Resonance, Respect
This is a photo of Metallica’s road crew for their current 72 Seasons tour. I say that, but it doesn’t include the entire team who makes it happen … which totals around 500 people.
Five Hundred!
To allow 4 guys to play their songs to people around the World.
From stage riggers to wardrobe people to caterers to production crew to personal roadies to management to the 92 truck drivers.
Then there’s the people who are part of the tour but not on the tour …
From logistics people to fanclub project managers to lawyers to each and every one of the bands families.
It’s a lot.
Now the reality is the band are not just aware of this, but are deeply grateful and protective of everyone who is part of this … but the point of this post is not only does our industry love to place the spotlight on individuals – crediting them and them alone for whatever product, project or theory that is being celebrated – but too many of those individuals like to project the view that is entirely justified and as someone who has been in this industry longer than dinosaurs, the amount of times I’ve genuinely seen that, can be counted on one hand.
Don’t get me wrong, I have the ego of Bono.
And I appreciate everyone loves being told they’re good at what they do.
But there’s a difference between being celebrated and taking all the credit. And there’s a fuckload of people who – at least on social media – are happy to take all the credit.
Presenting themselves as some sort of comms Jesus.
Look, I’m not saying what they do isn’t good.
And I’m not saying what they do doesn’t have value.
However I am saying that in 99.9% of cases, they didn’t do it all on their own.
[Even though there’s more than a few you could possibly have that argument with, especially those who’ve never made work to back up their self-proclaimed genius or judgement]
Sure, maybe some of the help they received was people simply creating the conditions for them to be able to do whatever it is they do … but by the same token, ‘creating the conditions’ is exactly what those 200 people in the photo above do, and the band are very grateful they for that because otherwise no one would get to experience what is possible. Including James, Kirk, Lars and Robert.
My reason for writing this is because, as I said a few months back, too many people entering this industry are being subjected to a perspective that is inadvertently robbing them of what they could achieve if they didn’t fall into the ‘thought-leadership shortcut trap’.
That doesn’t mean they shouldn’t express their opinions and ideas.
That doesn’t mean they shouldn’t be ambitious in their aspirations and goals.
But it does mean they shouldn’t think working with others is a sign of failure … because not only is that a recipe for disaster, it’s also why the industry is becoming less and less of a community and more and more an ego battlefield.
______________________________________________________________________________________________________
Also, today is the 1st anniversary of our dear Rosie passing.
On one hand it feels longer than that, on the other only it feels just a few weeks.
Despite being small, she’ll always have a big place in my heart and life and I’ll be thinking of her and ‘her ways’ even more today.
Miss you Rosie.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Cannes, Context, Craft, Creativity, Culture, Distinction, Emotion, Fashion
There were a lot of stylish people at Cannes.
There were also a lot of try-hard people at Cannes.
But of all the folks I saw over the days I was there, one stood out.
Not just for how they looked, but for the statement they made:
About Cannes …
About the people at Cannes …
About the attitude and behaviour of the industry at large.
I don’t know who you are.
I don’t know what you do.
But if it were up to me, you’d be walking away with a Grand Prix Lion for owning a look I’ll never forget – which, where our industry is concerned – is what we once were brilliant at creating before we sold out the value of creativity in favor of making cash off process and being complicit to a set of rules developed by people who [1] have never actually made the stuff we’re brilliant at and [2] claim the rules for effective marketing are things like emotion, distinction and consistency as if that hasn’t been the case for 200 fucking years.
I suspect, that’s the emotional baggage she’s carrying with her.
It’s the same emotional baggage anyone who cares and creates work is dealing with as we watch certain individuals get wild applause from the broad industry despite the fact they continually demonstrate they either don’t know their history or are choosing to rebadge it so they can flog it off as a ‘proprietary systems for success’ despite the fact all their blatantly bloody obvious lessons have come off the back of the hard work the creative industry has been creating and making for decades.
Seriously, we’re in full-on, corporate Emperor’s New Clothes territory these days … and while there’s a lot of fools being taken in by it, we’re the biggest idiots for having let it happen and then standing by as they do it.
Happy fucking Monday. I’m up for a fight this week … Hahaha.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Cannes, Colenso, Creativity, Culture, Paula, WARC
I was talking to a friend of mine recently about the ad industry and the challenges it faces.
Specifically about how we are now bathed in for-profit processes and research methodologies that promise us access to ‘risk free success’ and yet we continue to struggle.
Why?
Well of course there are a lot of reasons for it.
+ Costs.
+ Technology.
+ Restructuring.
+ Holding companies.
+ Tech company power.
+ Procurement departments.
+ The rise of social influencers.
+ A lack of ongoing, formal training.
+ Underinvestment in hiring/keeping talent.
+ Too much one-size-fits-all outsourced training.
+ The lack of influence marketing has within organisations.
+ The devaluation of experience in favour of social popularity.
+ A lack of understanding about how creativity works at a client level.
+ The gullibility of organisations that think there is a ‘risk-free success’ model.
But on top of that, there was another thing we touched on – how the amalgamation of all these issues is increasingly robbing the joy out of what we do.
Yes, I appreciate our job is about helping clients achieve their commercial goals so you may ask, “who cares if you enjoy what you’re doing”, but here’s the thing, joy creates commercial and creative possibilities.
I don’t mean that simply in terms of effort, I mean in terms of what comes out at the other end.
The stuff that people feel even if they can’t explain why.
Like this.
Or this.
Or even this this.
Now I should be clear that when I say ‘joy’, I don’t mean happy-clappy-hippy-shit … I mean a sense of fulfilment of doing something really well.
Not because you followed a ‘for profit’ dot-to-dot methodology by someone who has never actually made the work, but because of your vision and ambition that was shaped, crafted and influenced through the blood, sweat, tears, belief and laughter of what you – and other talented souls – made together.
And it was at this point I realized I’d made a terrible mistake with the presentation Paula and I did at Cannes for WARC.
Because while those 150+ slides [as seen above] claimed to be about ‘The Secrets Of Strategy From Artists Who Only Live Creatively’ … it wasn’t.
It was a talk on how to be creatively fulfilled …
Maybe we all need to talk a little more about that.
Not just because fulfillment can keep – and attract – the best talent to stay in the business for longer … not just because it actively drives and encourages commercial success for the clients we work for … but because for all the brilliant things AI can do, it can’t compete with the infectious, limitless, power and potential of fulfillment.
Because it will never understand it, let alone be able to do it.