Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, Brand, Brand Suicide, Confidence, Context, Crap Marketing Ideas From History!, Creative Development, Creativity, Culture, Differentiation, Distinction, Experience, Gaming, Honesty, Innovation, Insight, Management, Marketing, Marketing Fail, Perspective, Point Of View, Relevance, Resonance, Respect, Standards, Technology
I recently read an article in the Guardian about the launch of the X-Box.
Given the brand has been part of gaming culture for the past 20 years, it’s easy to forget what an achievement this has been for Microsoft.
Let’s remember back then, the brand was far more synonymous with office computer programs than gaming … so to come from such a negative space and place to become the powerhouse it is today, is nothing short of incredible.
But it wasn’t all plain sailing.
Sure, their cause was helped by SONY seemingly forgetting everything that had made the original PlayStation launch so successful … but even with that, Microsoft were still coming from pretty much a standing start.
It’s a great article that’s well worth the read, but there was one part that really stood out to me.
This:
Let’s be honest, we’ve all been there …
Where someone chooses to ignore a statement of obviousness and instead, attempts to turn it around so you look like you’re making a potentially dangerous assumption.
Don’t get me wrong, we shouldn’t blindly assume common sense is common sense, and – without doubt – there’s been a lot of unsubstantiated assumptions that have ended up being the backbone of ideas and campaigns all around the World, but this sort of behaviour is nothing but an act of petty cowardice.
However, let’s assume for a moment the person who wanted proof that people did expect DVD quality to be better than the crunched-up shit that was on screen, was right.
Let’s assume that we didn’t know that DVD brands had been communicating ‘improved image quality’ to the general public for years.
Even if all that was true, the real issue was still not being addressed.
And that is facts doesn’t mean standards.
So rather than fall into a ‘fact inflation fight’ that no one was going to come out of well – even though I get why they were triggered – they should have asked Mr Petty if the image on the screen reflected the quality of product and performance he – and the company – wanted to globally be associated with?
Quickly followed up by enquiring whether Microsoft had the technology to dramatically improve the current standard of performance?
By doing this, they not only side-step the pointless barrier being placed in front of them and refocused the conversation to values, standards and ambition.
I’ve seen this situation happen so many times.
Where political point scoring derails ambition, potential and standards.
Where the company starts focusing on the ‘minimum viable product’ rather than what could drive the brands perception.
And while these situations have also seen me lose my shit – A LOT – I always remember my Dad telling me the real way to win these sorts of arguments, which is to elevate the discussion to reputational standards not down to petty point scoring.
He was brilliant at it.
Me? I’m still working on it.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, China, Colenso, Comment, Corporate Evil, Creativity, Culture, Distinction, Emotion, Empathy, Management, Nike, Otis, Perspective, Relevance, Resonance, Wieden+Kennedy
Lot’s of companies talk about doing good.
Sadly, of those who do, many have both eyes fixed on what’s in it for them.
A headline.
An award.
A chance to win favour with someone they want to connect with.
An opportunity to distract attention from all the bad stuff they’re doing.
Now there are some companies who mean it.
Who have a set of values that truly is reflected in a set of behaviours.
However, in my experience, I’ve found it’s often more to do with the character of an individual within the organisation rather than the organisation.
Not always, but often.
What I’ve found is the best way to identify the real motivation behind an act of generosity is to see how inconvenient it is for them to execute.
The more inconvenient, the more they care.
I’ve seen some amazing examples of people going out of their way …
There was the time Simon Pestridge – when he was CMO at NIKE – got me a signed Wayne Rooney, Manchester United shirt so I could give it to a random taxi driver I’d met in Atlanta. Or the time San – also from Nike – humoured me by getting me green M&M’s [my attempt at reliving the Van Halen ‘brown M&M trick‘] when they asked me to pull a global preso together at the last second.
That’s proof of people who give a shit about others.
But I’ve seen the other side.
The food brand who ‘donated’ $100 to a group collecting food for victims of an earthquake.
Or the travel company who gave schools a 3% discount for train tickets so city kids could see a beach.
Or the international conglomerate who talk about purpose and their desire to help humanity but continue to profit from cultural exploitation and acts of prejudice.
But where you would normally expect me to leave the post there – with a bad taste in your mouth – I’m not going to.
I know, who the fuck am I?
You see a while back I got asked by Coca-Cola if I’d give a presentation to their Asia-Pac marketing team.
I decided a while back, that I’m going to start ‘exploiting’ my so-called position by trying to do things that can positively change things for more people.
So I told them I’d do it if they agreed to hire a young woman [full-time or a long-term paid internship] who hadn’t gone to university and came from a more humble background.
Then – proving I’m still a selfish, blagging bastard – I said I’d also like some Coke Zero for me.
Amazingly … brilliantly … awesomely they agreed and were nothing but kind and open about making it happen – which also helps explain the photo at the top of this page showing Otis with an outdoor furniture set made of Coke Zero supplies.
They didn’t have to do it.
They could have just asked someone else to do the talk.
But they did … and while there are many things people could throw stones at them for, this was more than many and more valuable than most.
Which leaves me with this …
If you’re asked to do a presentation or a talk or even a panel for someone, maybe you could consider doing a similar thing to me.
Let’s face it, if they would do it for me, they’ll DEFINITELY do it for you.
And if they say no, then you’ll know exactly what you’re dealing with.
But maybe they’ll say yes.
Maybe it won’t be an internship, but it could be something else.
A partnership with a school.
An introduction to one of their partner companies.
Some mentorship.
A donation.
And while it might not change millions of lives, it could change one.
And that is most definitely better than none.
Just a thought.
Thank you Coca-Cola..
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Comment, Communication Strategy, Context, Creativity, Culture, Drugs, Management, Marketing, Marketing Fail
I know if you’re in the publishing field, times are tough.
I know that you have to resort to attention grabbing tactics to get readers.
But recently Adage – one of our industries most well-known media outlets – did something that was as equally ill-conceived as the time Campaign put Nigel Farage’s shit-eating grin on the cover of their magazine.
What am I talking about? This.
Talk about clickbait.
Blatant, unashamed, clickbait.
And I say that because the actual article was more about what some ‘experts’ were suggesting is happening rather than what the headline was screaming for all its worth.
But that’s not the real issue.
Nor is it the talking about cannabis microdosing … putting aside the fact [1] it’s illegal in some countries and [2] there’s medical evidence to suggest cannabis can have terrible consequences on certain individuals … accepting it is a minority and there are also many benefits, including medical.
Look, I don’t care what people choose of their own freewill – unless, of course, it directly affects the wellbeing of those around them.
I don’t judge, question or degrade those decisions.
My problem is an international industry magazine purposefully chose a headline that communicates if your work environment is causing extreme stress because of the intense pressure being placed on you … then it is on you to deal with it.
YOU.
I literally don’t give a shit if the article was talking about people microdosing, coffee drinking or baked bean eating … they should not be placing the burden of responsibility on the employee, they should be challenging the behaviour, expectations and actions of the company they are working for.
It’s hard enough to attract and retain talent in this industry as it is, without having our industry magazine telling the world, ‘it is a stressful job and it’s on you to deal with it’.
We all make mistakes. I hope they learn from this one.
For their sake. For our sake. For the future of the industries sake.
Filed under: Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Brand, Comment, Content, Context, Craft, Creativity, Culture, Differentiation, Distinction, Honesty, Marketing, Netflix, Perspective, Planners
By now, everyone will have heard about Squid Game.
It is – if not already – Netflix’s most watched show.
Ever.
There’s many planners who are writing ‘thought pieces’ on why this happened … but at the heart of it, it’s a greatly entertaining – and incredibly dark – story, with brilliant production values topped off with fantastic characters and acting.
Over the past few weeks, there’s been all manner of news stories coming out about the impact the show has had on broader culture … from sales of white, slip-on Vans – that feature in the show – going up 7800% right through to their instagram going up from 410,000 to 16 million in a matter of weeks.
That said, my favourite ‘proof of impact’ is this insta from one of the stars on the show:
But none of this is the point of this post, the point is related to the picture at the top of this post.
Over the past few weeks, I’ve just been seeing more and more brands – and agencies, specifically TBWA – exploiting the success of Squid Game for their own benefit.
Worse, the vast majority of these brands and agencies have absolutely nothing to do with the show – or Netflix – whatsoever.
Now I shouldn’t be surprised … this sort of thing has been going on for donkey’s years. However, whereas once ‘hijacking’ was a new and exciting way to get ahead of the pack and drive awareness and attention … this approach has now become so expected that any element of ‘surprise’ has gone.
In fact, the overall impact of this act is either seen as desperate or just ignored.
It doesn’t have to be this way.
If people are willing to forgo their laziness for a second, they can look for ways where what they are ‘borrowing’ adds to the culture of the community rather than just stealing from it.
Better yet, they could collaborate with the people who actually created the idea and make something even bigger for culture to enjoy.
But that rarely happens because we live in an industry where speed is seen as being better than substance and stealing is viewed as being more valuable than building … and while there are short-term ‘benefits’ to that approach, all it does is continue to destroy the value of creativity … which is ironic, given all of these approaches are feeding off the power, value and influence of it.
There’s a saying that says ‘genius steals’.
While I know where it came from and what they were trying to say with it … it’s obvious that term is no longer valid.
Lazy pricks, steal.
While finding ways to help our work – and our clients needs – will always be important, if we want to be taken seriously, let’s be the creators, not the parasites..
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, Comment, Communication Strategy, Creative Brief, Creative Development, Creativity, Culture, Distinction, Emotion, Empathy, Innovation, Management, Marketing, Mischief, Perspective, Planners, Planning, Point Of View, Positioning, Relevance, Research, Resonance, Rick Rubin, RulesOfRubin
I like quotes.
Always have.
I like them because they often frame something in a way that sets my brain on another track.
It’s why I enjoyed the Rules Of Rubin series I did a while back. And while that was for a specific work-related reason, I came out of it with far more than I imagined.
Recently I had another one of those quotes, not by Rubin but by Paracelsus … a Swiss physician who was a pioneer in many areas of the medical revolution’ during the Renaissance.
It’s that one at the top of this post.
Yes, I know what it is saying is obvious.
Let’s be honest, the phrase ‘everything in moderation’ has been around for decades, but there’s something about this that just has more bite.
Maybe it’s the use of the word poison.
Maybe it’s the way it doesn’t define any specific thing as bad.
Maybe it’s the way it doesn’t feel condescending or judgemental.
But it set my mind whirring far more than using words like ‘moderation’ and I would imagine it would do the same to any creative having to work with such a brief.
Quotes have a wonderful way of doing that.
They’re far more valuable to provoke different ways of thinking than filling in a creative brief with the answer you want the creatives to execute rather than giving them the problem you want their brains to explore and resolve.
We’re in danger of only valuing literal thinking rather than lateral … and that’s what I love about quotes. They challenge how you think … make you take some leaps, look in some new corners, explore what you think is possible … but never adding pressure on what or where you go with them.
I have always had a hard time writing briefs.
I place so much pressure on myself to get to something intriguing and interesting that I end up writing 7 or 8 different versions – all with different possibilities – so I and the team – can have a real chat about where our energy is at.
I think my record is something like 14 odd for Spotify.
And that’s before we even start on all the other briefs that come from it.
I still do that, but what’s helped my sanity is starting with a bunch of quotes or poems or song lyrics. Stuff related to the issue without being obviously directly about it.
It’s such a great time saver to open discussion.
Like the brief before the brief.
The opportunity to work out what excites you about a possibility without getting too lost in the detail of the possibility. At least initially.
So next time you’re stuck on where you should go, don’t start filling in the brief boxes in the hope the answer will present itself [it never does] … fill up the walls with stuff that opens things up before you start closing things down.
Because the best briefs are not a flow of logic, but a story of adventure.