Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Context, Creativity, Culture, Dad, Education, Effectiveness, Emotion, History, Planners, Planners Making A Complete Tit Of Themselves And Bless, Planning, R/GA, Wieden+Kennedy
In his iconic Ted Talk speech, ‘Do Schools Kill Creativity’, the great Sir Ken Robinson wondered what Shakespear was like …
When he was a child …
At school …
In English class.
I still remember how it felt when I heard him say that, because frankly … I never had thought of Shakespear as a kid.
Hell, in many ways, I didn’t even think of him as a real person, as my only exposure to him had been through books and films … which all reinforces what the great Bob Greenberg, co-founder of R/GA, used to say, which was:
“People know you how they’re introduced to you”.
It seems obvious, but we continually forget it.
It’s why there’s a whole generation who know Jordan as a shoe brand more than an iconic basketballer … know Wieden+Kennedy as a brilliant ad agency rather than the outcome of two brilliant – but spotlight-reluctant – humans coming together to make anything but ‘ads’ … and know the Mona Lisa as a painting, rather than a portrait.
This last one is especially pertinent because I recently saw this …
… and yes, like Sir Ken’s comment on Shakespear, I was faced with the realization that the Mona Lisa was a person before a painting.
Too often we base our viewpoints on the mistaken belief that history only starts when we discover it … which may explain why there’s so much stuff spouted on Linkedin that suggests a person has just created something radical, when in reality it’s just a new take on an old lesson.
Which is why it may be useful if we all followed the advice my Dad always encouraged when exposed to something new.
In essence he asked himself – or others – 3 questions.
What do you know about them?
What do others know about them – that you don’t?
What can you know about them that will tell you who they are or how they got here?
It ensured he was always able to talk from the context of history and present … ensuring his viewpoint was grounded in truth but wrapped in modern contexts and perspectives. Which means, for someone who wasn’t a strategist, he was a fucking brilliant strategist.
Filed under: A Bit Of Inspiration, Advertising, Age, Agency Culture, Attitude & Aptitude, Creative Development, Creativity, Culture, Emotion, Management, Marketing Fail, Relationships, Respect
Growing old is an interesting experience.
A mixture of highs and lows … good and bad … challenging and delightful.
It will happen to us all, but one thing that I have found interesting is how quickly the industry you have worked in – regardless of duration – is happy to leave you behind without barely a second thought.
On one hand, I get it.
+ Time never stops.
+ New people are always coming.
+ Fresh thinking and ideas are being born.
+ And your work only really mattered in that moment. To the people you did it with and for.
But it’s still tough when you realise all you did – all the hours, the effort, the toil, sweat, the successes, the failures – mean nothing to those still in the heart of the industry you work/worked in.
I have experienced this – or at least, I’ve felt it – and it can sting [mainly to your ego, hahaha] but what forced me to write this was a conversation I had recently with a friend of mine.
He doesn’t want me to name him, so let’s just call him Rich.
Rich – along with 2 close colleagues – started a company in the 80’s.
With their name on the door, they experienced huge success almost immediately.
Within a matter of years, they were one of the dominant players in their industry.
Better yet, they were seen as one of the most progressive, creative and innovative companies in their category which led to them attracting all manner of people, clients and press coverage … resulting in them opening more offices around the World.
For 20+ years, they were incredibly successful until one day, he and his partners decided it was time to cash-in.
Not because they weren’t passionate about their business anymore, but because they felt they were not able to run it with the energy they once had and that they felt the business and its employees deserved.
Fortunately for them, they were not only a highly desirable company for purchase, but they had an excellent ‘success management’ structure in place … meaning they were able to leave the place they founded feeling positive and wealthy.
All good then?
Yes … kinda.
You see, within a few years Rich felt the itch and wanted to start another company.
This wouldn’t be in the same field he’d worked in previously, it would be helping people who want to start their own thing.
And guess what, it flopped.
Not because his viewpoint had no value or his prices were too high … but because too few people cared about what he had done.
I should point out his company – with his name on the door – still exists and is still successful, but because he had chosen to step out of the spotlight for a few years, the industry he had worked so passionately and diligently in, stopped thinking his opinion mattered. Or in some cases, didn’t even know who he was or what he’d done. And instead, were hanging on the every word of whoever the new, young, thing in his category was saying and doing.
I should say that when he was telling me this, he was laughing …
Apparently the ‘icing on the cake’ for him was when he met someone at a conference – who worked at the company he founded – and he realized that not only did they not know who he was, it was obvious they didn’t care who had started the company in the first place.
Contrary to what some may think, this is not a rant against younger people in the industry.
Nor is it saying we should revere those who once achieved so much.
The point of this post is to remind people like me – read: my age – that we did exactly the same thing that many of us are experiencing today.
A desire to invent, not repeat.
A focus on what’s happening now, not what happened in the past.
A belief we’re inventing, rather than understand we’re generally just re-creating.
We all did that. Hell, some of us are still doing that.
So while people with experience/history may still have plenty to offer, we have to remember we were also all complicit in what we’re currently going through.
That doesn’t mean it can’t hurt.
Nor does it mean it shouldn’t frustrate.
But it does mean you can’t bitch and complain that others are basically doing the exact same thing you once did to the people before you.
So smile. Encourage. And know one day they will likely also discover the annoying reality that while they can [hopefully] feel proud of what they’ve done, they’re not as original or important as they thought/wished or once were.
Which is possibly the best reminder to focus more on what makes you happy, because at the end of the day, that’s what counts and is remembered the most, if only by ourselves.
Filed under: Advertising, Agency Culture, Aspiration, Attitude & Aptitude, Auckland, Bassot, Career, China, Colenso, Colleagues, Comment, Contribution, Creative Development, Creativity, Culture, Effectiveness, Emotion, Empathy, England, Experience, Friendship, London, Management, Planners, Planning, R/GA, Wieden+Kennedy
I have always taken hiring people very seriously.
For me, it’s more than professional … it’s personal.
A sense of responsibility to help whoever comes on board discover who they can become, rather than just do the job that needs to be done.
Part of this is because – as I’ve written many times – I believe my role is to ensure than when they leave [as all people eventually do] they go to a job they never thought they could get.
Where they’re hired for who they are, not just what they do.
For what they’ve made, rather than just what they know.
For how they see the world, not just for how they do their job.
And how do I do that?
By helping create the conditions and the opportunities for them to be great.
That’s it.
My attitude is that the talent is already inside of them – otherwise they wouldn’t be hired in the first place – and my job is to help them see it, believe it and do things with it.
That said, talent is only half the equation … the other is character.
Who they are.
How they act.
How they interact.
As I’ve also written before, I believe in having a gang rather than a department.
A team full of different experiences, mindsets, backgrounds and ideas … but united through their values, standards and love of the work.
Because of that, it is important that anyone who joins has the character to add to the identity of the team rather than just duplicate it.
Or said another way: they need to be someone people enjoy being in a room with, even when we’re discussing, debating and arguing.
Which we do, a lot.
I suppose this is why I feel such a genuine sense of gratitude when someone agrees to be part of our team.
For me, it’s a big demonstration of faith in me/us and I don’t take lightly … which is why the only thing that beats it is when someone agrees to join me for a second time – even though I then worry about their sanity.
What is this all about?
Well, it’s a very convoluted way to write about Martin Bassot.
Back in 2017, I worked with Martin at R/GA London.
In fact, he was the very first person there to tell me to “fuck off”.
I should point out he didn’t say it aggressively, more a response to some cheeky-shit thing I probably did/said, but the moment he said it, I was in ‘HR appropriate’ love.
I know that makes me sound slightly unhinged, but it meant he was comfortable enough with me that we could debate freely and never let it get personal … and that’s a big thing for me.
But it only got better … because over the following months, I got to see someone with real talent and character … someone who could make a real difference to the ideas and craft, which is why I was both proud and sad when he told me he was off to join my ‘other family’, W+K London.
Zoom forward a few years and I’m in New Zealand at Colenso and rang him up.
“Hey …” I said, “… you know how you talked about always wanting to live overseas, how about coming to NZ?”
There was a pause before he replied, “I was thinking somewhere more like Amsterdam”
But he still came.
Uprooted his – and his partners life – to come to the other side of the World.
For me.
Well, not FOR me, but also not excluding me.
And he has been brilliant. Even better than I knew he would be … and I knew he’d be great.
He developed into a really great number 2 for me … helping lead some really great work, develop some really great people in the team and help achieve some really great results for the clients we work with.
I use the past tense because after 2½ years, he is going home. Again.
I was tempted to use the same post I wrote about him last time he left me, but he deserves more than that. Probably. At a push.
In all seriousness – and without wishing to sound an old, old bastard – I am very proud of him.
What he’s done.
How he’s done it.
And most importantly, who he is.
He’s left an indelible mark on the team, the agency and the work.
And in the time he’s been here, we’ve hopefully done the same for him because he leaves with memories, experience, fans, work, Cannes Grand Prix’s, LBB Immortal Awards and Agency of the Year titles and a lot of empty crisp packets.
And I mean, A LOT of empty crisp packets.
So all in all, it’s not a bad set of achievements for little over two years.
Back when I pitched the idea of NZ to him, I said “Come for an adventure and go back better and more experienced than you’d be if you stayed in London”.
I think it’s fair to say we both did what we hoped and promised each other.
And while I’m obviously sad he’s going, I’m very excited about his next adventure.
The agency who has hired him – and there were many who wanted to – are very lucky, but they’re also very smart … because they saw him for who he is today rather than who he was 2+ years ago. What that means is they not only took the time to properly understand who he is and what he can – and wants – to do, they shaped the role to enable it rather than just hire him and then ask him to fit in with what they have.
For someone who will always deeply care about Martin, it makes me very happy that is the environment he’s heading into.
Doesn’t mean it will be easy.
Doesn’t mean he won’t have to work fucking hard.
But it does mean he’s been set up to win not just to fit in.
I suppose the best compliment I can give Martin is this.
Despite working together twice before, I really hope I get to work with him again.
Even if next time, it’s far more likely I’ll be working for him rather than the other way around.
But even then it would be a pleasure.
So thank you Martin, for everything.
At the end of the day, the best thing you can hope you can do in a job is make a difference and you did that and some. [Though I must admit, one of the things I’ll remember most about your time here is the lunch we had in some weird Chinese restaurant in the middle of Canada, as we listened to Forest beat Palace in the last minute. That and Colenzob-do, of course]
So know you’re going to be missed, respected and always adored.
And with that, it just leaves me to say, fuck off Martin.
Said with love. Always and forever.
[There’s no more posts for over a week, not just because I need to get over Martin’s departure, but it’s a holiday and then I’m off to China … so see you in a week and please pray with me that Martin’s plane home gets delayed for about 12 more months, haha.]
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, China, Colleagues, Content, Context, Creative Development, Creativity, Culture, Distinction, Diversity, Emotion, Empathy, HHCL, Management, Marketing, Marketing Fail, Mum & Dad, Perspective, Planners, Planners Making A Complete Tit Of Themselves And Bless, Planning, Point Of View, Police, Professionalism, Relationships, Relevance, Resonance, Strategy, Stubborness, Truth, Wieden+Kennedy
When I started in this business, 10,000 years ago, I was a pain-in-the-ass.
OK, I admit … I still am, but for different reasons these days.
Because back then, my annoying trait was driven my eagerness to learn.
Not just from the people around me, but anyone who I thought had – or was – doing something interesting.
It meant I had no boundary as to who I spoke to.
Not just in the agency, but out of it too.
It resulted in me talking to all manner of different people – regardless of their role or level – the only requirement being they had to doing something I thought was interesting.
Not because I was trying to gain favor.
Not because I wanted to earn ‘social clout’.
But because I was, as my Mum had taught me, interested in what other people were interested in … and I thought who better to look at than the people who had, or were doing, something that interested and intrigued me.
What this meant was I not only built up my context and breadth of knowledge pretty rapidly, it also meant I built connections that I may otherwise not ever get to. Not that, my goal was that, it was just a byproduct of it.
And while I definitely got this trait from my parents, at the time I just thought it was normal … something everyone did. Until I realised it wasn’t.
One day I got called into one of my bosses office and asked what the fuck I was doing.
A client had mentioned to him I’d been in touch [in a nice way] and my boss couldn’t work out for the life of him, how – or why – that had happened.
As he started telling me that I need to spend my time focused on my job rather than interrupting people from doing there’s … I told him that I was doing my job. That I’d not let anything fall through the cracks and it was at that point he inadvertently gave me one of the best lessons I’ve ever had in my career.
You see, when he realised I was meeting/chatting to all these people but still fulfilling my responsibilities, he knew he didn’t have a leg to stand on. Worse, he knew I knew.
And that kind-of liberated me to go after anyone or anything I found interesting.
It’s how I met Paul Britton, the Forensic Profiler who brought the discipline to the UK.
It’s how I met Clotaire Rapaille, the author of The Culture Code – which has had a huge influence on my work.
It’s how I met Lee Hill … who I am incredibly grateful is still in my life as my mentor and friend.
And despite all that being decades ago, I have continued to do it throughout my career – resulting in me getting to learn and understand perspectives from International Football Managers to Sex Workers.
Or said another way …
By following what interests me rather than what is expected of me, I’ve ended up with a wonderful range of wonderful people who continue to inform, educate and advice me on what I do and how I do it.
The reason I say this is that I am pretty surprised how many people only want to engage with people of a similar level to them. Not all, admittedly … but far too many.
I don’t know if it is nerves, respect, the fear of looking like a social climber or even the bloody class system but what I can honestly say is that my ‘informants’ [as I called them in Heather Lefevre’s great book, ‘Brain Surfing’] still provides me with more insight and creativity than all the frameworks, systems, social listening tools and focus groups – put together.
Which is why when people ask me what they can do to develop their skills, I tell them to not follow the words of the Linkedin pundits and gurus, but wherever their curiosity takes them or intrigues them. Because if you only play where you’re comfortable, you’ll never see everything you want is on the other side of it.
Filed under: A Bit Of Inspiration, Asia, Attitude & Aptitude, Comment, Contribution, Corporate Evil, Craft, Creative Development, Creativity, Culture, Emotion, Empathy, Environment, Finance, Government, Imagination, Perspective, Resonance, Respect, Values, Vietnam
Over the last year, I have fallen in love with walking.
What once I considered a waste of TV/Gaming/Eating time, now I prioritise it.
I take client calls on walks.
I do team catch-ups on walks.
I do a lot of my work thinking time on walks.
Walk, walk, walk, walk, walk.
And the benefits of this approach to life are plentiful.
I’m healthier – physically and mentally.
I have a skin tone that no longer makes me look like an anemic Dracula.
And I have got to connect more to the places I live and work.
I am not suggesting in any way others need to be doing this, just highlighting how it has had a lifechanging effect on me.
But one of the things I have really got to appreciate with walking is seeing the communities and streets around where I live and how – every now and then – you come across something that makes me stop walking and stare.
This is one of them …
Someone did that.
Someone decided to do that.
To make a little part of the pavement, a jewel.
And I have no idea why … and I have no idea who … but I love someone did.
Not just because they took the time, but they thought is was worth the time.
And that’s the thing I worry about where we’re heading.
Because everything is seemingly evaluated and valued by greatest and fastest ROI.
We’re seeing companies do it with their endless mergers and acquisitions.
We’re seeing tech firms do it with their blinkered focus on optimisation over possibility..
And we’re seeing governments do it with their disregard of the arts in favour of business.
And while, of course, money is hugely important … when the impact and value on how society feels and interacts is disregarded, the economic benefit ends up being even more short-term.
Some people won’t care.
Some people are only focused on what they can get out of something rather than what they can give or enable for someone else.
Which is why I’m so grateful to whoever made this piece of literal street art.
Because it’s far more than just decorating a bit of the pavement, it’s a reminder of the choice we have. Because while the ‘economically functional’ may be easier, cheaper, faster and more convenient, its the stuff that you know is born from someone’s passion that leaves the most lasting impression.
Talking of passion, I’m away next week in one of my favorite places in the World, Vietnam.
[I say that, it all depends on what the doctors say about my eye at today’s check up. Eek]
It’s exciting for 3 reasons.
1. I’ve not been there for years.
2. It’s where I helped create the ‘4×4 on 2 wheels‘.
2. It means that after 3 months of pain, my eye is doing well enough to travel again.
And before you ask, it is for work – even though I get to see friends there at the same time.
So while I’m off experiencing the place with the most infectious spirit, unstoppable energy and relentless optimism in Asia, I hope you have a week finding and celebrating the things that may make no economic sense to an accountant but make so much sense to your soul.
Because in these days of beige and boring, creativity is not so much about art, but an act of rebellion on behalf of the human spirit.
See you in a week.