Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Business, Colenso, Comment, Confidence, Corporate Gaslighting, Creativity, Culture, Distinction, Emotion, Empathy, Equality, Honesty, Management, Marketing, New Zealand, Point Of View, Relevance, Resonance
This is Angela.
Her official title is the Managing Director of Colenso.
But actually she’s the boss.
Not just because of how she is sitting, but because of how she operates.
Leading without dictating.
Encouraging without patronising.
Liberating without restricting.
The great, great thing about Angela is that for all the experience and success she’s gained, she is open and hungry to let the energy, ambition and values of youth to keep shaping and changing where we are going.
Angela’s strength is she wants everyone to win.
She opens the door to opportunities for talent to run in and do their thing rather than closing it behind her so she can have all the power.
But then female leadership has always seen winning differently to a lot of men.
Progress for all rather than power for one.
And before certain men start spouting their sexist shit at me like they did when I wrote about how more female leadership will give the industry a real chance to grow, I appreciate not all male leaders are like this.
But a hell of a lot are.
And – if you look at Corporate Gaslighting and/or read Zoe Scaman’s brilliant, brave but totally unsurprising Mad Men and Furious Women – many of them are doing stuff … and are being allowed to get away with stuff, often by companies that talk about their commitment to their staffs wellbeing and mental health … that is a fuckload worse.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Brand, Brand Suicide, China, Chinese Culture, Comment, Communication Strategy, Confidence, Creative Development, Creativity, Culture, Emotion, Empathy, Insight, Marketing, Nike, olympics, Resonance, Shanghai, Sport, Wieden+Kennedy
I have now had time to get over the Euro finals.
While my Italian/English heritage meant I was going to ‘win’ regardless of the result – and while the result, at least to me, was probably fair – I was gutted for the England team.
Ironically, the disgusting behaviour of the fans after the match – fired up by the equally disgusting behaviour of the British government – kind-of made me happy they lost.
It’s at these moments teams – or brands – can fall away and so what happens next becomes unbelievably important.
It reminded me of 2008 when Chinese hurdler – and gold medal contender – Liu Xiang, broke China’s hearts by injuring himself during the race.
Remember, this was the year the Olympics was held in Beijing and in many ways, it was the governments ‘coming out’ party to the rest of the World. A chance to showcase the nations abilities, talent, skills and sophistication. A declaration a new superpower was here.
While that might have been news to the rest of the World, for the people of China, they had known this for a long time which is why when Liu Xiang faltered through injury, people – like in the UK – started to turn on him.
While he did not face the disgusting and disgraceful racist abuse certain members of the England team have encountered, he did face claims that by pulling out mid-race, he had not tried hard enough, had embarrassed China and sold the people false hope.
Because Liu Xiang was a NIKE athlete, overnight W+K Shanghai created an ad that aimed to reframe the loss for the people across China.
To shift emotions from anger to pride, love, support.
The next morning, this ad ran in most of the papers …
It is still widely acknowledged as one of the pivotal pieces of communication.
Not just by the industry.
Not just by NIKE.
Not even by Liu Xiang.
But by people across China who woke up to that ad the next morning.
Turning anger to sympathy.
Turning abuse to respect.
Turning sport into culture.
I say all this because on the day England finished runners-up in the Euro’s, the English FA released – what I consider – the modern version of our Liu Xiang ad.
I hope it works for England and their players.
But mainly the players.
Because they did bring something home …
Every one of them.
Pride. Unity. Hope.
Until those racist fucks robbed it off them … off the rest of us.
And while the media may like to suggest those responsible are a small minority of hooligans, the reality is it’s not a small minority and hooligans are not some cartoon villain.
In fact the problem is these pricks live amongst all of us. They are invisible because they look, live and work like so many of us. They’re fathers. Sons. Brothers. Uncles.
They’re also racist scum.
Exemplified by their hate towards the 3 England players who missed their penalties.
These 3 brilliant and inspiring men are young.
Hell, Bukayo Saka is 19.
NINETEEN.
At that age I couldn’t even ask out a woman who worked on the till at Asda, West Bridgford … so anyone who gives him shit when he’s playing for the England national football team, in the final of the Euro’s, at the most intense and pressured moment of the entire tournament, with billions watching can just fuck off.
Winning FIFA 2014 on Playstation doesn’t make you a winner, it makes you a fantasist.
And to them I am glad football didn’t come home.
I just wish football could take them far away from it.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, Comment, Confidence, Consultants, Content, Creativity, Culture, Digital, Fake Attitude, Innovation, Management, Perspective, Planners, Point Of View, Professionalism, Relevance, Resonance, Respect
I used to think it took a lot of hard work to be simple.
A lot of thinking.
Evaluating.
Sharpening.
Changing.
But maybe I was wrong because I literally cannot imagine how much time it took to create this:
It’s a masterclass in nonsensical.
A blueprint for showing a company who doesn’t know what they actually do.
A celebration of the buzzword bingo bullshit that permeates so many organisations.
Basically, imposters talking to imposters with words they’ve so bastardised the meaning of, that you’d be hard pressed to recognise their original definition if you were left alone with them in a bar overnight with only a dictionary for company.
The verbal equivalent of Mickey Rourke.
Or Lara Flynn Boyle.
Hence now …
Innovation means ‘we’ve made something average a little bit better’.
Revolution means ‘we’ve never done this before though others have’.
Experience means ‘we offer our customers boring and average’.
Transformation means ‘we’ve caught up to everyone else’.
[hence ‘digital transformation’ is simply code for, ‘not being left so far behind’ as opposed – as many in the industry also like to position it – as reinventing the whole category]
And while adland is the cause of a lot of this bullshit, the consultancies – or worse, the wannabe-consultancies – are taking it to a whole new level. Continually creating nonsensical language and definitions in an attempt to feel intellectually superior to those around them. Believing this sort of language acts as a sort-of ‘code’ that helps identify other delusionists, wannabe’s and/or victims … so they can revel and reward themselves with their Emperors New Clothes bullshit.
Until they can’t.
What is particularly amusing is these companies still celebrate the old adage of ‘quality over quantity’ … even though they show up with a level of excessive vulgarity that would put Donald Trump to shame.
Talking in plain English – or plain any language – is not a bad thing.
If anything, it is the most powerful.
Not just because it is easier to communicate and relate to.
Nor because it shows you can identify the core problem that needs addressing.
But because it captures something my old man used to say to all his young lawyers:
“If you want to show how intelligent you are, you’re not that intelligent”.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Comment, Craft, Creative Development, Creativity, Culture, Devious Strategy, Finance, Money, Relevance, Resonance, Respect
The picture above is a well known internet image that reflects the value of using professionals.
It’s right.
But where it’s not entirely accurate is that in the real world, what’s happening more and more is that rather than ending up with an image of a horse drawn by a blind, drunk, 5 year old … clients are getting a beautifully image because the professional has been forced to lower his price to get the work.
It’s shit.
What’s worse is that many of these highly talented, exceptionally trained professionals have been made to forget their own value.
It doesn’t happen immediately, it’s often a slow, drawn out process – but the end point is the same, they treat their craft as a commodity. Not because it is, but because they’ve been made to think that way.
When I started working with Metallica, their management asked for my rates and costs.
I gave it to them.
They told me I was a fool and I needed to triple it.
Let me be clear, I thought it was a fair cost – I wasn’t knowingly lowballing myself – and yet here I was being told it wasn’t just low, it was THREE TIMES LOW.
I said I couldn’t do that, it was in-line with market rates and I felt it was fair … to which they asked me a question that changed the way I value what I do.
“Do you think your work and your experience is better than the market?
I knew if I said no, they’d ask why they were working with me, so of course I said yes.
I have to admit, I felt a bit weird saying it, but there were 3 reasons that pushed me to do it.
1. I really wanted to work with them.
2. It was obvious they thought I was worth that amount.
3. Without being arrogant, my experience is pretty huge.
Now the reality is my fee was still a fraction of what many people in the industry charge, but for them to do that when they could have just accepted my fee and said nothing – especially as they knew I wanted to work with them – is something I will forever be grateful for.
It also means I work harder for them, to both repay their faith and keep justifying my rate.
Clever sods.
Since this moment, my relationship with charging for what I do has literally done a full 180.
It’s why I was able to take on a procurement department when they tried to position me as ‘just another supplier’.
It’s why I enjoyed doing it.
It’s also why I was happy to do it in such a mischievous way.
For people who worked with me before – especially at cynic – this shift is amazing.
I was always George’s worst nightmare.
Agreeing to any price if the opportunity excited me.
It’s why I was banned from my own company when dealing with clients about money.
It’s why I still apologise to George for what I did.
Because I was not just undervaluing my talent, but everyone else’s too.
I know it’s hard, but the only way we will educate clients to pay what creative talent deserves – which, let’s not forget, it still a fraction of what they happily pay consultants who don’t ever do the work they recommend – is to give them the standard their budget actually should pay for.
For example the horse at the top of this page.
Because craft is not an expense but an investment.
An investment that doesn’t just lead to better work, but work that lets your client achieve more from it. Whether that’s charging a price premium or simple making more people more interested in what they do.
As Harrison Ford said, the most important thing we can learn is the value of value.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Authenticity, Brand Suicide, Business, Comment, Confidence, Corporate Evil, Creativity, Culture, Cunning, Devious Strategy, Finance, Honesty, Management, Marketing, Marketing Fail, Money, Relevance, Social Divide, Social Media
Back from a nice long weekend.
Hey, if this makes you feel bad, imagine how my poor colleagues feel.
Anyway …
I recently read the book Hype, by Gabrielle Bluestone.
It is depressingly brilliant.
While it covers a huge range of topics, it centres on the actions and behaviours of Fyre Festival founder [or should I say, scammer] Billy McFarland.
Now I appreciate with worldwide coverage and 2 documentaries on the subject, you may think you know all that needs to be known, but apart from Gabrielle bringing some new information to the table, what makes it especially interesting is how she compares his actions to others who are regarded as business geniuses.
Like Elon Musk.
Now you might think that sounds like the actions of someone desperate to create hype for their new book. But no. It’s incredibly well written and researched … and as you turn page after page, with hustler/liar story after hustler/liar story, you come away thinking the whole world has fallen for the Emperors New Clothes trick.
Not to mention that either Billy McFarland is unlucky to be sentenced to jail or Elon Musk – and countless other business people and influencers – are lucky not to be.
Society loves its success stories.
It loves trying to ‘codify‘ the system.
But while only a few ever succeed, it doesn’t stop people blindly following some ‘proven’ rules. Often losing themselves in details rather than appreciating context.
All the while making the originator [or person who shouted the loudest, quickest] even more powerful and famous … before they end up a caricature of what they once were.
I’m seeing a lot of this in marketingland at the moment.
Now, I am not suggesting these people are doing it to ‘con’ anyone. Far from it. In fact their intentions are pretty wonderful. But somewhere along the line, their perspective has developed into a ‘system’ and that system now has a number of unquestionable and unshakeable rules attached to it which, ironically, is starting to negatively affect the very industry they want to help.
To be fair, they are not entirely responsible.
They are a bit … because they give their ‘system’ names that suggest intellectual superiority when it’s really ‘an educated beginners guide’, plus they conveniently turn a blind eye to how many of their students are executing what they learnt – without context or real audience understanding – so it ends up just being lowest common denominator thinking. But the real reason this situation is occurring is too many companies aren’t investing enough in talent or training, so they send people off to do courses with fancy names so they can all look and feel like they are.
Putting aside the fact this also highlights how many companies lack a philosophy regarding their approach and value to marketing, what this ‘one size fits all’ approach is doing is educating a whole generation of marketer/advertiser/company that talent, standards and creativity are not nearly as important as having people who can follow – and police – process, formats and parity.
We’re in danger of getting to the point where independent thinking is seen as dangerous.
Or weakness.
Or anything other than strength.
And while understanding how things work is important, creating a singular approach and process where building brands and creativity is approached like an airfix model – where the outcome is always the same, albeit with different brand names/colours attached – seems to be more about undermining the purpose of marketing rather than liberate it.
What makes this even more amusing is the brands who are attracting the greatest cultural momentum, loyalty and brand value right now are not following any of these ‘process rules’. More than that, they’re building their reputation and value through the creation of distinctive brand ideas that talk directly to their audiences rather than focusing on brand attribution that aims to be slightly memorable among their category.
[Please note, I’m talking about brands with a real business behind them, not just social hype]
Now I appreciate the context and circumstances of cultural brands and the brands who are adopting a marketing ‘system’ are very different … but what I’m trying to highlight is that we now find ourselves in this weird situation where the ambition for many brands is to not find ways to get ahead but to not be left behind – all the while bombarding the market with claims of innovation, new thinking, new opportunities.
And that’s why I loved reading Hype so much.
Not just because it pulled back the curtain on the hypocritical bullshit of so many self-appointed ‘business icons’, but it revealed where we’re all heading if we’re not careful … even though I know there will be people out there who read it and see it as their goal rather than their ruin.