Filed under: Advertising, Agency Culture, Attitude & Aptitude, Audacious, Brand, Brand Suicide, China, Comment, Context, Creativity, Culture, Design, Differentiation, Imagination, Innovation, Marketing, Marketing Fail, Relevance, Reputation, Resonance, Retail
One thing I’ve always hated about my discipline was how so many liked to talk about curiosity like we are the only people to embrace it.
Not just in advertising, but across all humanity.
That said, curiosity has seemingly taken a backseat in terms of aspiration …
These days it seems we our desperate to feel/suggest we are the smartest people in the room.
That we can solve any problem given to us – regardless of category, culture or context.
As my old man used to say, ‘people who are desperate to let everyone know how smart they are, aren’t that smart’ … and right now, it feels like we’re drowning in those people.
I’m not saying they’re not clever, but they’re not as smart as they like to think they are.
Believing that because they’re good at one thing, they’re good at everything.
Researchers who think they know how to create great creativity … despite never creating anything. Strategists who think they know what people want … despite never spending any time with people. Creatives who think they can make any business successful … despite never running a business. Sure, I’m exaggerating the point to make the point [especially as there are a few people in each of the examples, who are the exception] but you get the idea …
You see it everywhere, especially on Linkedin.
That doesn’t mean they don’t have valid opinions.
That doesn’t mean their experience doesn’t have value.
But putting aside the people who literally have never achieved anything of note yet speak like they’re God … the moment you think only you have the answer and everyone else is wrong and ‘doesn’t get it’ then that’s when you’re become the beast you were meant to slay.
The reason for this rant is that I saw something recently that is so devilishly brilliant, it serves as a good reminder that just because we are paid to do a specific role in the marketing space, doesn’t mean we have the monopoly on good ideas.
This was it …
Evil? Yep.
Bad parenting? Possibly.
Smart thinking? Absolutely.
Of course, I’ve talked a lot about Chinese ingenuity over the years.
For a culture that often describes itself as practical rather than creative, it’s one of the most creative places I’ve ever lived.
Not just by the typical definitions, but in terms of business, food, innovation and motivation …
Sure, there are many examples where the approach taken is more about exploitation than liberation – which is true all over the world – anyone who has lived there for any period of time will know that far from being ‘behind Western standards’, in many ways they’re far ahead.
And while there are many things that have contributed to its momentum, its belief in ‘cumulative progress rather than the wait for perfect’ is a big part of it.
Back in 2007, I wrote about ‘unplanning‘.
In essence, it was about putting the rigor into ensuring you are removing all the unnecessary bullshit around an issue to identify the heart of the problem that needs solving.
The reason it was called unplanned, is because the solution – while creative as fuck – also felt obvious as hell, even though it only was able to be that because you’d trimmed off all the fluff and fat that often causes distraction and deviation.
Given we are surrounded by models, systems, pundits and egos all proclaiming to have the ultimate answer to every problem known to man – despite the fact many have never done anything of note and brands, creativity and the ad industry are losing their value, relevance and impact at an alarming rate – maybe the best thing we could do for our collective future is to stop looking inwards and start looking out, because there we are reminded creativity starts with how you think and see the world, not which property process you follow.
Filed under: Advertising, Agency Culture, Attitude & Aptitude, Brand, Brand Suicide, Collaboration, Colleagues, Comment, Communication Strategy, Complicity, Context, Craft, Creative Development, Creativity, Culture, Documentary, Emotion, Empathy, Equality, Management, Marketing, Music, Perspective, Provocative, Purpose, Relationships, Relevance, Reputation, Respect, Standards, Strategy, Stubborness, Stupid, Success, Teamwork
A while back, I did some work for the rock band Journey.
The ‘Don’t Stop Believin’ mob.
Anyway, without going into too much detail – though a lot of what I’m going to say is common knowledge so I’m not contravening my NDA, and trust me, I asked – it was a rather tension-filled experience.
Not Red Hot Chili Peppers – or should I say Anthony Kiedis – levels of tension, but definitely not chill, put it that way – hahaha.
This time though, it had nothing to do with me and everything to do with 2 of the band members being at loggerheads.
As I said, the fracture in their relationship has been well documented – and I had been warned before hand – but by the time I was involved with them, it was bordering on toxic.
At this point I feel I should point out they were nothing but kind and considerate to me, but like a guest at a dinner party hosted by a couple who had obviously had a major row prior to your arrival – you could feel the tension in every interaction.
But this is less about that and more about the management teams amazing ability to facilitate and negotiate a truce.
Obviously I can’t go into the specifics, but I watched something magical literally unfold in front of my eyes,
Think of it like a cross between the lessons in the hostage negotiation book, ‘Never Split The Difference’, and Kim Papworth.
For those who don’t know who Kim is, he’s the brilliant ex-ECD of Wieden+Kennedy London – and longtime partner to the brilliant-but-bonkers Tony Davidson – who had this incredible ability to keep ideas he believed in on the table … even when clients were initially protesting against them. But here’s the thing about him that was so good.
It was never through bombastic actions.
Never through threats or intimidation.
Never through pandering or false promises.
But always through listening, then gently providing context, clarity, understanding and perspective.
Nudging them forward, rather than pushing them back.
This is similar to what I saw with Journey, with the result of this approach being this:
I have to say the ability to achieve this outcome was inconceivable to me..
Let’s be honest, you can tell from the tweet that it was not something that was easy. Hell, you can tell from the tweet it was not something even the band members expected to achieve.
But it happened because of the work of the management team – who happen to also be Metallica’s long-term management, so are well versed in knowing how to deal with ‘human differences’ as well as musical ones.
Anyway, having seen this happen up close and personal, I can tell you it is more than a skill, but an art. Well, that and starting the whole process with the steadfast belief there was a solution to be found, even if it no one knewwhere, how or when it would happen.
[I wrote another post about this sort of mindset, also involving hostage negotiator, here]
But it is these two criteria that allowed them to help take opposing forces on a journey they likely never imagined they could go on, let alone initially want to. But to achieve that and then get them to be thankful for it while never feeling pushed, cornered, provoked or bullied … is, to put it bluntly, fucking incredible.
I say all this is because I feel too often the way our industry deals with conflict is with more conflict. Or, alternatively, just putting our collective heads in the sand.
Sure, there are occasions – and individuals – where you have to be aggressive.
As Gloria Allred – the powerful US lawyer, of which there is an interesting documentary about her – once said: “Sometimes, power responds to power”.
But that has to be the exception rather than the rule.
In the vast majority of cases, the goal should never be one person gets battered into submission by the other. The key objective has to be ensuring you have properly listened and understood the issues causing the friction … because with this, you can then help both sides appreciate, value and identify what a mutually advantageous outcome could offer for both parties so they feel positive about taking a step closer towards each other.
I say this like you are an intermediary, but I also mean it when you are the one in the conflict.
Now of course this approach won’t always work, but too often our default setting is ‘submit or savage’ and frankly, no one really wins when we adopt either stance.
I appreciate for some people reading this, they’ll be thinking I have a hell of a nerve writing all this when I can have an argument in an empty house – however, over the years I have [slowly] learned that if you want to increase the odds of making great work actually happen, it’s not just about being good at your job … or having taste … or identifying and valuing a good idea you fine tune with craft … you need to know how to deal and address conflict.
Doesn’t matter what job you have.
Doesn’t matter how long you’ve been doing it.
Doesn’t even matter what level of role you’re in.
The fact is, great opportunities are born more from unity, than friction.
So if you want to ensure you keep the tension in the work, rather than the relationship … learn the art of conflict resolution, because that will do more to help you actually create great work, brands and careers than any marketing process or ‘alleged’ mini MBA.
There’s no blog posts till Monday as there’s another holiday in NZ [I know, I know] … so have a great weekend and try not to get into any trouble.
Or if you do, use the context from this post to practice getting out of it, haha.
Filed under: A Bit Of Inspiration, Advertising, Ambition, Aspiration, Attitude & Aptitude, Audacious, Brand, Brand Suicide, Brilliant Marketing Ideas In History, Cannes, Collaboration, Comment, Confidence, Context, Creative Development, Creativity, Culture, Devious Strategy, Differentiation, Distinction, Emotion, Fast Food, Food, IMU, Innovation, Marketing, Marketing Fail, Packaging, Paula, Planners, Provocative, Qantas, Relationships, Relevance, Reputation, Resonance, Smell
Over the years, I’ve written a lot about collabs.
The good.
The bad.
The ridiculous.
But recently there has been one that has somehow achieved all three. AT ONCE.
That’s right, the glorious, overpowering flavor of Pickled Onion Monster Munch and Heinz mayo.
It’s the combination no one asked for … no one expected and no one imagined could work.
And it doesn’t, and yet it does.
It’s possible the unhealthiest and most unpleasant thing you could ever put in your mouth and yet – if you’re like me – and love Monster Munch, it’s something you could not possibly resist from trying.
Hell, when we moved to London back in 2018, it was literally the first ‘British’ food item I got Otis to try – literally the morning after we arrived – and the fact he liked them [at least he did, then] made me burst with so much pride, I could overlook his development of an American accent. Just. Check it out below..
But here’s the thing, similar to when the Absolut Disco Ball packaging made me buy alcohol, despite having not drunk anything since I was FIFTEEN YEARS OLD, this collab made me go to absolute lengths to get it into my hands.
You see you couldn’t buy it in NZ so I had to adopt different means.
I wrote to Heinz.
I joined their ‘fan club/DTC’ service.
I explored supermarkets in both America and Australia.
I contacted courier services about getting it and delivering it to me.
In the end, a plea on social media was answered by the incredible thoughtful Jestyn on Twitter/X … who not only got it for me, but sent it to me as well.
And while I would not get it again … the fact is I was not only more excited about it than 99% of brands out there, but I went to greater lengths to get my hands on it than I would for 99% of brands despite the fact I knew it was overtly bad for you and I’m Mr Healthy these days so I was perfectly aware that I’d only ever taste it once.
While there are many possible lessons we could learn from the creation of this, albeit, novelty product – be if fandom, communities or unexpected relevance – the real lesson is to follow, and then protect, the excitement.
The stuff that captures the imagination.
The stuff that changes the conversation.
The stuff that keeps people on their toes.
The stuff everyone keeps referring back to, even when logic tells them not to.
Because as Paula, Martin and I explained at our Strategy Is Constipated, Imagination Is The Laxative talk at Cannes back in 2023 … the greatest strategy doesn’t start from a place of logic, it finds the point of most excitement and works back from there.
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Career, Comment, Creativity, Culture, Dad, Fulfillment, Linkedin, Loyalty, Management, Marketing, Marketing Fail, Perspective, Planners, Relationships, Relevance, Reputation, Resonance, Respect, Standards, Strategy, Stubborness, Success, Talent
Every new year, people tend to re-evaluate their plans and ambitions.
What they’re doing.
What they want to do.
How they can achieve it.
How they can stop doing what they don’t want to do.
So given it’s still – just – the first month of 2025, I thought I’d try and help by offering some advice that may or may not be of use to anyone evaluating where they are or where they’re going in their career.
I appreciate this sort of thing can often come across as patronising or condescending as hell, so the way I’m approaching it is to simply give the 4 pieces of advice – out of all the advice I’ve received over the years, whether I asked for it out or not, haha – that I have genuinely found valuable, useful and usable.
1. Be known for being really, really good in up-to 3 specific areas of your job.
That could be the work you create. That could be for the new business you win. That could be for how you can deal with problem clients. In many ways, it doesn’t matter … you just need to build your reputation around some specific things rather than try to be known for everything.
2. Make sure you do things of significance in your current role rather than always having to refer to something you did in the past.
By that I mean don’t think you can sit on your laurels because you achieved something of note at one point in your career. Reputation – at least one with contemporary value and momentum – is forged by repetition rather than singularity.
3. If you want to earn money, focus on being good at one or more of the 3 ‘R’s’.
While it would be nice to think you move up the career and salary ladder by performing well in your job, the reality is companies place disproportionate value on 3 things.
Relevance: your reputation is in areas that are enjoying a period of commercial topicality.
Relationships: you have close connections with people in positions of commercial significance or importance.
Responsibility: you are willing to deal with complex or sensitive issues. Or said another way, you are OK with letting people go.
[Note: As someone who has experienced this from both sides, there are ways to let people go that are far more humane than many approach it. At the heart of that is focusing on transparency and sensitivity … so study how to do it, it makes a difference for the person it relates to. Still won’t be good, but it can be a whole lot less bad]
4. If you wait for perfect, you will wait forever.
This is ultimately about being proactive. Making good things happen rather than hoping they will. That does not mean cheating, manipulating or acting in stupid ways … it’s about using your impatience and/or frustration to actively learn, evolve and engage with those who can help you move forward. Said another way, it’s about taking responsibility for what you want to have happen rather than complain something didn’t – which helps explains why I’ve always adopted the attitude that if you’re open to everything, anything can happen. And I’ve been lucky enough to prove that approach works. Again and again.
That’s it.
4 simple pieces of advice that – along with ‘learn from winners, not players’ – have had more influence over how I have approached my career than almost everything else put together.
Whether you find that valuable is dependent on your context and whether you think I have had a career of value … but for a bloke from Nottingham who didn’t go to university and didn’t do very well in his school exams, I think I am doing OK.
[Note, present tense, not past – ha]
The best thing about this advice is that I was given it early enough in my career that I could embrace it and adopt it in my choices and behaviours. But even better than that, I was given it by someone who had truly achieved in theirs.
I should point out they didn’t say it with arrogance or bravado.
They also didn’t say it with an attitude that it would be easy to achieve.
They said it because – for some reason – they believed in me and wanted the best for me.
And while it offers no guarantee for success – and still requires large dollops of luck along the way – it has served me well.
While I’m firmly of the belief that the best advice for your own development is to learn from your our own successes, failures and fucked-up choices, I pass these points on because I’m fed up of reading certain individuals [some who have achieved certain degrees of success, by whatever criteria you wish to allocate to them, and some who have most definitely not] suggest the best way to experience career growth is through the blind adoption of their ‘for-profit’ tools, products, services and training … which begs the question, whose career development are those people really focused on?
As my old man used to say, knowledge may be power … but adherence is conceding control.
Filed under: A Bit Of Inspiration, Advertising, America, Attitude & Aptitude, China, Comment, Complicity, Context, Creative Development, Creativity, Culture, Diversity, Empathy, Government, Insight, Marketing, Marketing Fail, Perspective, Politics, The Kennedys, The Kennedys Shanghai, Wieden+Kennedy
Recently I read a comment on a post Zoe Scaman had written about democracy.
Her point was – with social media companies bending to Trump’s will – we were witnessing the crumbling of established and vital democratic systems. Most people were in violent agreement until someone wrote this comment:
“Can you elaborate on ‘democratic systems are crumbling’ please? My in-laws were born and raised in Russia, and they believe Venezuela is doing great and Cuba is heaven”.
It was not just a good point, but an important point one. Not said to insult or embarrass, but to simply remind us that context is everything and rarely is it experienced equally.
I say this because it reminded me of a similar situation I experienced a few years back… except, unlike Zoe, there was no legitimate reason not to have considered this from the beginning given I’d been living in China for a long time.
You see, back when Trump was running for his first Presidency, I was running The Kennedys at Wieden+Kennedy Shanghai.
Because the election was a hot topic, I set them the challenge of creating a campaign to tell voters Trump was a monster.
For a few days The Kennedys went about researching more about who Trump was until one day they asked if they could have a chat to me.
“We don’t get the assignment” they said with genuinely confused and harassed looks on their faces.
I must admit, my first impression to this was consternation, until they added:
“Maybe Trump is a bad person but America gets to vote who they want to run their country and that seems amazing”
Basically, they couldn’t understand the task because as bad as Trump may be, the brief was still about democracy and democracy is good. Especially when you don’t have it.
[As an aside, a young, brilliant Chinese planner once described the Government as ‘Rock n’ Roll’ and when I asked why, they replied, “you told me Rock n’ Roll is doing what you like and not caring what others think and there’s no better description of the Chinese Governments attitude and behaviour”]
Anyway, when they said that to me, I realized just how badly I had fucked up – not them.
That I’d made the cardinal sin of taking my context for granted. That I’d assumed everyone understood and appreciated the context and situation I was asking them to embrace and communicate.
And I was obviously wrong.
I’d made the most basic of fucking mistakes – albeit one practiced by most companies and marketing departments around the World.
And I hated myself for it ….
But as they say, it’s only a mistake if you don’t learn from it and I learned from it. Big time.
A lesson that I remind myself – or remind my colleagues/clients/researchers – literally everytime we talk about people, situations and contexts.
And while Zoe wasn’t as naïve as I was – because for her, it was more about how she phrased her point rather than being ignorant to the wider issue – she has also likely learned from it. A lesson that will make her even better than she already is – which is more than can be said about the people who voted for Trump again, even though I have far more understanding and even respect for why they did it rather than just assuming ignorance and racism.
Anyway, the reason for this post is that I recently saw a tweet that reflected how young Chinese people see Americans – in relation to the most recent election – and I found it fascinating. Because rather than viewing ‘democracy’ as freedom of choice, they now see it as something else … something that not only may be the best take on what modern democracy is, but also explains why all the social media companies have been so desperate to bend to the will of the new administration and why Trump [as much as I hate to admit this] probably understands how modern communication works more than most media and ad agencies.
Have a look at this and remember, what’s normal for you may be abnormal for everyone else.