Filed under: A Bit Of Inspiration, Attitude & Aptitude, Birthday, China, Colenso, Colleagues, Culture, New Zealand, Shanghai, Wieden+Kennedy
Ever since I became a head of department, I have bought cakes on birthdays.
While you may think this is a humble brag, it’s actually an admission of bastardness.
OK, hint of bastardises.
Because like the badges, pencils, stickers, packing tape and fake dog shit I’ve bought for people in the past, I see the act of giving a birthday cake as much about satisfying my evil as sharing my love.
In the past I did this by simply buying cakes from the same shop, every single time … knowing it wouldn’t take long before people got sick of the bloody thing.
And boy, did they let me know about it … especially my Wieden mob and their loathing of yet another Baker and Spice cake. Hahahaha.
However, since moving to NZ, I’ve found a shop that lets you customize the design, which helps explain why Briar – our sour cream and chive crisp chomping champion – got the cupcakes above.
Sure Otis is seeing his inheritance get whittled away by his dad’s colleagues birthday’s … but it makes me happy and don’t I deserve that on their special day?
Cue: Evil, manic laugh.
Filed under: A Bit Of Inspiration, Age, Attitude & Aptitude, Bands, Bangkok Shakes, Childhood, Culture, Music, Nottingham, Paul, Queen, Relevance, Resonance, Respect
When I was a kid in Nottingham, there were 3 independent record shops I continually went to.
WayAhead, Rob’s Records and Selectadisc.
OK, part of this was because there were no major record shops in Nottingham at that time – Our Price, Virgin and HMV all arrived [and left] years later – so unless you were happy with the extremely limited range available in Boots, they were your only options.
Not that they were a ‘lesser’ experience to the big chains. Far from it.
In fact WayAhead became my Mecca because it was a pure rock and metal store. The only one in Nottingham … a place that loved the music rather than just sold it. A place – when I look back – that not only helped forge my identity as a teen, but gave me a space where I could feel safe and supported in it.
It’s also the location where I queued up all night just to ensure I could get Queen tickets for their Works Tour. So the memories are deep and strong.
Rob’s Records was a second hand store up a small alley called Hurts Yard.
WayAhead used to be a few doors down, but they moved to a much bigger location when [1] metal music became mass in the mid-80’s and [2] the shop couldn’t fit customers in because too many people were crammed around the Pinball table and Track and Field arcade game that was in the front of their store. [See photo above]
But I digress …
To be honest, Rob’s Records was a shambles.
Messy … cramped … records stacked tight in big boxes and plastic bins placed literally all over the place. But it had cheap records so I’d find myself in there searching for some rare Queen albums or singles… normally after having a fried chicken lunch from the place that was a cut-price KFC in name, cleanliness and taste.
And then there was Selectadisc.
Set over 2 floors, it was the music lovers, music shop.
A dimly lit, warm cocoon that incubated you from the world outside.
In fact, it was considered an institution by record/vinyl fans all over the world thanks to its continued support for new and up and coming bands.
That said I didn’t love it … it loved The Smiths for a start … but it did have a lot of variety. It also had a great noticeboard where people could put up ads … especially for musicians for bands. We found our first singer, Rob Reid, from an ad we put up there … someone who helped give me some of the best times of my teens and who I am still in touch with to this day.
All of these places were like a wonderland to me.
I may have entered from the street, but I found myself on a different planet.
I would spend hours there on a Saturday… listening, talking, looking, reading. Occasionally even buying.
And while Rob’s Records and Selectadisc didn’t offer me the same community as WayAhead … they mattered to me. A lot.
Sadly, only Rob’s Records remain … but what caused me to write this post is because I recently saw a photo of the upstairs of Selectadisc and it stopped me in my tracks.
Not because of the memories it ignited.
Nor because of the state of it.
But because of its size.
Specifically, how small it was.
I appreciate when you’re younger you overestimate size … but this wasn’t when I was a child, I was in my teens.
And even though it wasn’t my fave record shop, I still remember it like it was a Cathedral of Sound.
Maybe it was because it was bigger than both WayAhead and Rob’s Records.
Maybe it was because it was on 2 floors where the others were just on one.
Or maybe it was because it offered me an escape from normal life to a place that was filled with sound and people who shared a similar love to it as me.
There’s never been a place like those record shops for me.
The closest was Funan Mall in Singapore – a whole building dedicated to selling electronics and gadgets.
A place where I could happily spend hours just looking at the latest new tech that had come in from China … where Jill sent me to after I’d proposed so I could calm down from the intense emotions of the morning.
But even then … even with all that … those 3 record shops in Nottingham will be where a part of my soul resides.
A place that was educational, recreational, and experiential.
Society is worse off without these places.
Yes, I know culturally they have been replaced by a bunch of other places – from the barbers shop to the chicken shop – but records shop were more than a place to hang and talk, they were a place where you grew.
So even though this photo of Selectadisc highlights how small it actually was … it’s impact on who I was remains huge.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Audi, Authenticity, Brand, Communication Strategy, Corporate Evil, Culture, Honesty, Luxury, Management, Mediocrity, Metallica, Packaging, Premium, Resonance, Respect, Standards, Status, Strategy
A lot of luxury brands, invite a lot of mocking.
It might be what they make.
It might be the prices they charge.
It might be the way they look at the world.
But whatever your opinion, at least they commit.
Walk into a proper high-end luxury brand and you see high-end standards and experience.
Everywhere.
[The Netflix series ‘7 Day’s’ perfectly demonstrates this, as I wrote about here]
Innovation. Craft. Details. Service. Packaging. Training.
You might not like it.
You might not value it.
But you can’t say they’re not committed to it.
Now compare that to companies that like to position themselves as ‘premium’.
Sure, some live up to it … but my god, most don’t.
The only premium-ness is often only in their pricing and ego.
Big talking to the public, short-changing everywhere else around them.
Now I get you have to look after the pennies in business, but when you claim to be premium – it should mean you recognize the value of premium standards and service in those around you and with you. And if you don’t – or you don’t think the people you are dealing with offer that – then why the fuck are you dealing with them?
I’ve written about this before, but once-upon-a-time I was asked to work on a freelance project for a high-end German brand.
I submitted my estimate to which I was met with the following reply:
“Your fee is higher than other partners we use, please lower it”.
That was it. Not even an indication of the costs they were comparing me too.
Now while I value what I do, the costs weren’t excessive.
Infact they were a fraction of the cost of one of their lowest priced products.
But more than that, I’d agreed my fees with the CMO before I submitted them to procurement, so I thought., ‘fuck this’ and wrote the following response.
“Your products are higher priced than other brands I could choose, please lower it”.
I know … it was cheeky, but I just thought they were incredibly arrogant in their attitude, especially in the way they wanted to undermine my experience.
And guess what, almost immediately they replied with,
“We accept your rate and look forward to working with you” … which is the exact moment I saw through the hype.
Brands who value quality don’t benchmark costs against the lowest market rates.
I get it’s a negotiation tactic, but it also reveals their hypocrisy and insecurity.
It’s why my experience with Metallica was so shocking … despite the fact what they do and value all makes total sense but the way most business operates means it felt so bizarre.
Actually, Metallica are a great example of a brand that values who they are.
Everything they do is focused on respecting the quality of what they do.
For example, to make sure their vinyl is always of the highest quality – they bought the best vinyl printing press company in the world.
Same with their live shows …
To ensure their sound is of the highest quality, they had the highest-quality live speaker system in the world built.
Rather than approach investments in terms of ‘what can we get away with’, their attitude is to put highest quality first … which is why they buy stuff rather than lease it because not only does it ensure their creativity is given the highest possible quality [rather than the best they can get away with] it ensures they always have priority access to it. And when they don’t need to use it, they get people like me to work out how to make it pay for itself, which often ends up leasing it to other bands who don’t have the same needs/standards or values as them.
Metallica understand standards better than most brands.
But then they understand who they are better than most brands.
Which is why everything they do is focus up to the quality not down to the price.
That’s a proper premium brand … one who makes decisions that reflects who they are not who they are pretending to be.
Christ, I recently saw a rep from a coffee brand get into their gold Audi.
It stood out to me because it was a errrrrm, gold Audi.
And while some may look at it and say,
“If they drove a Prius, maybe their coffee prices were lower”
… not only are they unlikely to be people who buy their coffee, they are also unlikely to care about the difference of coffee.
That’s not a diss … I like Nescafe with Coffee Mate … but it also doesn’t mean that my taste is reflective of everyone else’s either.
Whether true or not, my impression of a brand giving their rep this choice of car was they had a different perspective on standards. Rather than give their reps the lowest priced car they could get away with, they found the most efficient car of the standards they live and operate in.
Of course many may slate or disagree with me for this view …
I also appreciate some may find their choice a reflection of their pretentiousness, which they find fucking annoying.
And in some way I agree with them.
However I feel a lot better about pretentious assholes when that’s who they actually are rather than those who do it to look like they’re premium when everything else highlights they’re anything but.
Commitment costs.
You might not want to pay it … you might not understand the reasoning for it … but at least you’re dealing with people who believe it rather than those who are exploiting you for it.
Filed under: A Bit Of Inspiration, America, Attitude & Aptitude, Cats, China, Culture, Emotion, EvilGenius, Family, Fatherhood, Happiness, Hong Kong, Jill, LaLaLand, London, Love, Loyalty, New Zealand, Nottingham, Otis, Parents, Relationships, Rosie, Shanghai, Singapore, Stubborness
So on Saturday, it will be our cat – Rosie’s – 16th birthday.
Sixteen. For a street cat from Singapore, that’s amazing.
What’s also amazing is that she’s still in pretty good nick.
Yes, you can tell she’s getting old.
She’s slower … less mobile and definitely sleeps more.
But by the same token she remains cranky, vocal and remains as demanding as ever.
And if another cat comes anywhere near our house, she goes full gangster mode … hissing, growling and acting like she’s ready to fight despite the fact she’s behind a glass door.
Like those TikTok videos that show men loving family dogs they didn’t originally want their family to have … I was in a similar situation.
I didn’t really want us to have a pet.
Not because I’m a bastard, but because Jill and I were living in Singapore and I didn’t know how long we’d be there and I just was worried about the hassle of bringing it with us.
But Jill had always had pets and I wanted her to be happy, so while she originally wanted a dog, we settled on getting a cat.
She threw herself into the search.
It wasn’t just about getting any cat, she had to feel a connection to it … so after visiting various pet shops with their over-priced, pure-bred snooty moggies, she came across a little street cat that had been found by a family and was wondering if anyone wanted to adopt.
Jill went to see it and it is here that street cat did the best move of their life.
As Jill lifted her up to her face, Rosie moved her head forward so their noses touched.
Despite the fact Rosie would not show such love and tenderness for about 6 years, that ensured the deal was done and we were now a cat family.
I still remember sitting in a cab outside the apartment as Jill went to pick her up.
I was a bit anxious and nervous and eventually the door opened and there she was, in her little cat bag, where we both wondered what the fuck we had in store for each other.
And while there have been some annoying, painful and scary moments … it’s been generally nothing but joy.
Put it simply, I bloody love that cat.
There’s things I’ve done for her that I wouldn’t do for anyone. Literally anyone.
What things? Well how about some of this …
In HK we paid someone to pat her so she didn’t feel lonely. I did a project for an airline on the condition they flew her in the crew quarters rather than the cargo hold. We built ‘penthouses’ for her to hang out in. I gave an entire presentation about what a client can learn from her and her ways. I even got my office painted with her – and some of my colleagues moggies. And that’s just the tip of the sad-cat-bastard iceberg.
That said, every year I worry this is the year … the one where we have to say goodbye.
And while I know that will happen eventually, she’s doing OK.
Yes she needs some blood pressure medication, but apart from that, she’s in pretty good nick.
That said, I remember when we were moving to NZ I was worried that would be it.
Despite having flown from Singapore to HK … HK to Shanghai … Shanghai to LA and LA to London … London to Auckland is a whole different beast.
But bizarrely it wasn’t just the distance that worried me, it was that there was a stopover in Singapore – and given she was originally from there, my nihilistic side told me it was written in the stars that if there was any place she would reach the end, it would be where she started, like some fucked-up circle of life. Which – to be fair to me – is kinda what happened when Otis was born and my wonderful Mum died a few months later. Which – given I knew she was ill – was something my nihilistic side had also started to feed into my head.
Except with Rosie, it thankfully didn’t happen. [Fuck you, nihilism brain]
Better yet, we knew it hadn’t happened at the time because we had paid for a service that ensured at every stage she was checked and photographed.
Hell, even when we ended up in MIQ in NZ – where we spent longer in quarantine than she did – we got bombarded with pics of her and she looked to be having the time of her life.
Jetlagged … but happy, thanks to brushes and treats that I had already got sent to the quarantine place before our arrival.
But if you think this proves how much she means to me, you’re only partially right.
You see, at her age – which is 80 in human years – my attitude is she’s earned the right to do whatever she wants to do.
Which is why I’ll get up at 3am if she decides she wants a treat at 3am.
Which is why I’ll give her my chair if she decides she wants to be under the aircon.
Which is why I’ll buy her an extortionately expensive outdoor beanbag because she loves sitting outside in summer.
If we were her servants before, we’re her slaves now and I’m OK with that.
NZ is good for her.
She has a lovely, comfortable peaceful life.
Lots of places to go hang out, a big deck to sit and watch the birds and loads of food and water. And treats.
And where in the past you always felt she was disappointed in you, now you feel her gratefulness.
A cuddle here. A lick there. Meows, headrubs and sleeping on your hip.
Hell, she’s even totally chill that Sky – Otis’ budgie – is in the house.
It’s a lovely feeling.
A family feeling.
And while we give her so much, she’s given us – and me – more.
Happy Birthday my dear Rosie. Keep proving the critics wrong and us on our toes.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Authenticity, Confidence, Culture, Emotion, Empathy, England, Environment, Football, Fulfillment, LaLaLand, Mum & Dad, Nottingham, Nottingham Forest, Parents, Shanghai
For reasons not worth discussing, I recently saw this …
Yes, it’s from a very, very long time ago … but it’s still a bit bizarre to see ‘Electronic Mail’ being touted like it is the cutting edge of tech.
But of course, once upon a time, it was.
A dawn of a new future with new possibilities.
Where – according to an Apple ad of the time – mail would travel at the equivalent of 670,000,000mph to anyone and anywhere in the World.
Even now, that sounds impressive … but back then, it was revolutionary.
Prior to email, if you wanted to send a card … a letter … a document or whatever, the only way was to trust the competence of the mail service.
And if you were writing to someone in another country, then it would take weeks before you had any chance of it being received.
We call it ‘snail mail’ now … but back then, it was just mail.
The reason I’m writing this is that time always creates change.
We might not like where it takes us.
We might find it hard to adapt or embrace.
We might not like the time-frame it’s working to.
But whether it’s good or bad, the thing you can be sure of is things will change.
The reason I’m saying this is because I recently read something on The Athletic.
Not only was it about my beloved Nottingham Forest, it was written by someone who is also living in NZ. That means there’s 2 of us here – which is the same amount of fans as there were when I lived in Shanghai and Los Angeles, haha.
Anyway, they wrote this:
“The past two seasons need putting in a box marked “Vintage”. It’s only so often in football fandom that circumstances gel to give you a gift like this period. Dramatic, successful, joyous but mainly the sense of togetherness and belonging. All praise to Steve for being the key man that’s made it happen and in particular the way it’s felt.
History suggests it won’t stay this way, maybe another year or two if we’re lucky, because expectations get in the way and start twisting the behaviour and attitudes of all parties. Sad but hey it’s all part of the cycle.
The positive point I’m making is that this has been as good as it gets really, outside of unexpectedly rising to the absolute top (e.g. Forest 78-80; Leicester winning the league), so let’s be sure to savour it while we’re in the moment! And hopefully the moment has another couple of years to run.”
I loved it.
Not just because that’s exactly how following Forest over these past 2 years have felt, but because life often follows a similar path.
The reality is we often never realise we’re living in a golden period of our life.
Often, we only realise it as we sense it passing us by.
And then we panic … trying desperately to hold on to something that is only partially – if we’re lucky – in our control and likely already has left the station.
Worse, we can end up putting all our effort trying to recreate something we had, rather than create what can be next.
That doesn’t mean our focus should be blindly running forward and ignoring – or not valuing – what is happening around us, but it does mean we should appreciate we can’t stop time … because as ‘electronic mail’ has shown, even the most exciting times of our life can end up becoming the most mundane.
Life is hard.
It’s not fair.
Sure, for some, it way harder than for others and effort doesn’t always translate to achievement or progress, which is cruel as fuck. But as I have got older, I’ve learnt to appreciate something my parents used to say to me when I was young.
“The more interested you are in life, the more chance you have of enjoying a good one”.
First of all, note they said ‘chance’.
No blind promises, more an attitude to life.
Secondly, when they said ‘interested’, they meant ‘invested’.
Not just in terms of being curious about what’s going on, but committing to being in it.
Trying stuff.
Exploring stuff.
Appreciating what you learn from it – good, bad or indifferent.
And finally, their version of a ‘good life’ was – as I’ve said many times – a life of fulfilment rather than contentment.
Where you go after the stuff that makes you feel alive, rather than what makes life comfortable and easy.
It’s why I adore they said ‘enjoy’ rather than ‘have’.
Not just because it acknowledged time will continually challenge and change our contexts and beliefs … but because it means you recognise, embrace and value the good moments while not letting yourself get so lost in them that you are removing yourself from the possibilities of the future.
Nottingham Forest spent too long being lost in the past.
Always judging themselves by it, which meant never being able to live up to it.
An invisible hammer continually bashing everyone down.
But Steve Cooper has changed that …
Sure, he’s not achieved a fraction of what Clough did, but apart from the fact he’s only 4 years into his managerial career, he has done stuff even Clough wasn’t able to achieve.
For example, the togetherness between fan, club and manager is – even in the eyes of ex-Clough players – better than it ever was at our European peak.
In essence, he took the values of the club to liberate the future of it … enabling a new generation of fan to take the club to somewhere new and exciting. Something that represents their future, not just a recreation of another generations past.
It’s so exciting to see it.
It’s so exciting to share it.
It’s so exciting to be a part of it.
Now I know what some of you will be thinking, I’m reframing achievement to set lower expectations. But that’s the point …
When you try and hold on to things already past, you’re stuck in limbo.
It’s why I’m revelling in what Forest are doing right now.
I know it won’t last forever, but to experience something so magical is more than I ever dared to dream.
Sure, it’s not the same as last time.
But that doesn’t mean it’s any less wonderful.
Even more so that it is happening in the present not in my memory.
When Forest won the playoff final to get back into the Premiership after 23 long and painful years, some genius played the track ‘Freed From Desire’ by Gala. It wasn’t just the perfect choice of song for us, it conveys one of the most valuable lessons for life.