Filed under: Advertising, Agency Culture, Attitude & Aptitude, Authenticity, Business, Collaboration, Comment, Community, Confidence, Consultants, Corporate Evil, Creativity, Culture, Mediocrity, Money, Respect, Revenge, Standards, Strategy
One of the toughest things about doing your own thing is payment.
Not asking for it, getting it.
One of the worst situations I ever had was a company – who I obviously no longer work with – who took seven months to pay.
SEVEN.
Not because they were having a hard time.
Not because they lost my invoice information.
But because they thought they could.
And you know what, they could … because in the big scheme of things, I was a mosquito in terms of their ‘suppliers’ and so I was ignored as a priority.
Again.
And again.
And again.
But you know what else mosquitos can be?
Annoying little fuckers and I used that experience to learn from my mistakes, resulting in an updated set of T&C’s that now contain clauses that state – the longer the delay in their payment, based on pre-agreed terms – the more implications they will be subjected to.
It starts off with a relatively small % increase, based on what is owed, added to the bill.
Then there is an increase in the % of a more significant amount.
And then finally, they grant me approval of being able to publicly shame them as well as charge them – up to $1000 – for the costs of ‘advertising’.
Have I ever had to use it?
Well, I have in terms of increasing the amount owed due to late payment, but never anything more than that …
In fact, when dealing with companies with a procurement department, that is the ‘clause’ they generally always demand is removed to which I always respond in the same way:
“Are you intending on delaying my payment for work undertaken?”
Have I lost work because of this approach?
Yep … I have, but not only do I not want to work with people who knowingly withhold payment, I also am of the attitude that chasing up monies is also ‘loss of work’.
I get it’s economically tough out there.
I also appreciate I’m speaking from a position of privilege and good fortune.
And while I’ve not had too many problems regarding getting paid from the people/companies I’ve worked with in the past, I know many do.
In fact, what they tell me is it’s the companies who talk about their values and commitment to best practice who are the worst to pay on time.
Which is why if you’re a sole trader or a freelancer – or are thinking about it – you need to get comfortable with respecting your own value.
You should not feel lucky to be paid for the work you have done.
And while it’s fair to say companies are in a position of power in a lot of relationships, your approach and attitude can help even up the score.
Not by being an asshole, but by being clear in what you will and won’t accept.
Including the small print in your T&C’s.
Anyone going out on their own is doing something special. But those who do it ‘hoping’ it will work out are being complicit in their own troubles.
So to try and stop you making the same mistakes I’ve made – as well as learn the good lessons I’ve been fortunate enough to receive – here are some posts that may/may not be of some use.
Good luck. It’s tough, but my god it is rewarding.
Harrison Ford and the value of value.
Michael Keaton thinking like a small business.
How Metallica’s management appreciate value.
Relationships build business.
Procurement departments are just playing a game called ‘negotiation’.
Know what you’re in the business of actually delivering.
Don’t want something so much you do the wrong things to get the business you want.
Just when you think the World couldn’t get more batshit crazy, it has.
Of course, at the heart of it is mainly privileged, old, white men … but it is reaching new levels of insanity.
First there was this:
The President of the United States said this.
And then the Whitehouse reposted it.
What the actual fuck?
That’s the sort of shit a tinpot dictator would say. Or a criminal.
Which kind-of is perfect given he’s both.
Using lies and excuses to justify his own ego and control.
It would be funny if it wasn’t so dangerous, but after basically sending his puppet, Vance, to tell Europe they are a greater threat to the World than Putin … you can see we’re in for a very rough period-of-time. And yet we will continue to see the Republican party back his every move because for all their claims of being ‘American patriots, they will always choose power over truth.
Don’t get me wrong, the Democrats have a lot to answer for all this too given they had years to get their shit together and yet couldn’t be bothered – signaling they were either complete delusionists or egotists.
I’m just waiting for Richard Nixon’s estate to demand a pardon for Watergate under the guise he was simply trying to protect his country and it is only because the rest of the country were too stupid to realise it, that he went down for it.
And if you think that’s not mad enough, then there’s this.
Yep, the Daily Mail – who continue their claims of being a newspaper – wrote this.
Hell, even The Onion wouldn’t try and pull that off, but here we are …
What’s scarier is they’re not even doing it under the banner of ‘alternative truths’ … under Trump, they feel they can just state it as truth.
We not live in a time where we value:
Dogma over facts.
Force over fairness.
Ego over consideration.
Which begs the question, ‘what the fuck is the point of having strategists these days, when anyone can just say or do whatever they want?’ Same with market research. Then there’s more important shit like scientists and law.
Of course we are, in some way, all complicit to allowing this situation to happen.
It wasn’t something overnight, it has been building up for years and years.
I just hope that the wake-up button isn’t what has been required in the past … not just because I don’t want even more suffering, but because I don’t want to see countless posts on Linkedin from people saying:
’10 things you can learn about negotiation from war’.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Auckland, Authenticity, Brand, Brand Suicide, Comment, Context, Creative Development, Creativity, Culture, Design, Distinction, Diversity, England, London, Marketing, Marketing Fail, Mediocrity, Reputation, Resonance
One of the things I have loved about living in so many countries is that I’ve been able to see and experience different ways of living.
I don’t just mean from an economic perspective, but in terms of what a country or city values and how it expresses and encourages that through its architecture, planning, facilities and people.
However, over the decades – as economies have grown – more and more of the individual spirit and character of cities has been replaced with identikit skylines, resulting not just in everything looking familiar, but feeling it as well.
Now I appreciate for some, this is a great thing … the creation and demonstration of social progress and achievement. However when everything increasingly ends up looking, feeling and acting the same – regardless of geography – not only is the magic of discovery being traded for the convenience of familiarity, the soul and history of every individual city is being erased and whitewashed over.
I say this because recently, as I was walking around Auckland, I saw this:
The bit that got me most was that first line …
‘All these upgrades are turning our city grey’.
And they’re right.
Don’t get me wrong, Auckland is a beautiful city and a great place to live … but what is being classified as ‘improvements’ is ironically having the exact opposite effect.
The colour, character and contrasts of Auckland are being wiped out … traded out … and moved out … slowly turning the entire City into a comfortable and convenient prison cell. Except instead of this cell keeping people from getting out, it stops people from wanting to come in. Not because there aren’t things to do, but because they are the exact same things, with the exact same people as everyone else is experiencing.
It’s part of the reason I loved the London Underground on Friday evenings.
Because despite it being packed. Despite it being hot. Despite people not really making eye contact, let alone talking to you … it was like a brilliant zoo. Full of different animals hanging out in each others environments.
People going to the theatre.
People going home from work.
People going out for a big night.
People going to do a night shift.
People going on a first date.
People going for a last meal.
Locals … out-of-towners … tourists.
God I loved it … I loved the variety, the weirdness, the characters and chancers.
Or said another way, the pieces that not only give a place its soul and identity.
But also its individuality.
Brands … specifically those who outsource who they are to a ‘for profit’ marketing practice process, should take careful note. There’s a lot of you. Even though it’s increasingly difficult to tell you from one another given you all look, act and feel the exact same.
Filed under: A Bit Of Inspiration, America, Attitude & Aptitude, Comment, Death, Deutsch, Donn, Family, Fashion, Friendship, Love, Otis
So I’m back and it was, as expected, amazing.
Obviously I have a deep love of Asia, but I have a special place in my heart for Vietnam.
Anyone who knows anything about history will understand the creativity of the place, be that its food, its art, its industry or its ability to find ways to beat every enemy who has tried to invade in the last 1000 years.
So it’s little surprise that Spikes Asia chose to hold their judging for the creative and strategy awards there … which meant I got to see some phenomenal work, some great friends and some awesome tourist stuff.
Oh, and my eye generally held up [but unfortunately not totally, hence trips back to the hospital and meds for a bit longer] but all in all it was a really fucking great week.
But I know there’s nothing worse than hearing someone talk about how great things were for them when you were stuck in the office dealing with shit so to try and win back some errrrrm, favour, let me tell you a little story.
One day – hopefully a long time in the future – my son, Otis, will go to a lawyer to hear the reading of his old mans ‘last will and testament’.
Hopefully, when he hears there’s not much left, he will find this post featuring the latest photograph someone has sent me linked to something I did to/for them a few years back [and let’s be honest, there are a TON of them] thinks, “my Dad was a mischievous sod”, rather than – as I fear – “my Dad went broke buying stupid shit to embarrass/take-the-piss out of people he loved”.
Mind you, given I love every fibre of that kid, its safe to say he will have a lot of stuff to remember me by.
Even if it might be [read: probably is] stuff he’d rather forget.
Oh well, beggars can’t be choosers.
Thank you for giving me a smile Donn … given I bought you that jumper back in 2018, it would suggest 2 things.
1. It may offer me the best ROI of anything I’ve ever bought in my life.
2. You should stay well away from Harper’s softball buddies Dad and his weird internet browsing habits.
Always looking out for you Donn. You special bloody human.
Filed under: A Bit Of Inspiration, Anniversary, Attitude & Aptitude, Birthday, Comment, Love, My Childhood, Nottingham
This week has been a week of – of me – serious posts.
So maybe it’s because I can’t keep that up for 5 days straight …
Or because Colenso won ‘Agency Of The Year’ last night in NZ …
Or that today would have been my Mum and Dad’s 61st wedding anniversary …
Or – also today – it is my friend, Heleen’s, birthday …
… but I thought I’d end the post on something else entirely.
When I was growing up in Nottingham, there was a busker affectionately known as ‘Xylophone Man’.
Part of the reason for this name was because he actually played a xylophone. The other part was he played it absolutely terribly. But with unbelievable enthusiasm.
If truth be known, all he did was run his mallet the entire length of the notes and then – at the end – he would flamboyantly raise his hand in the air as if he had just performed a concerto to a stadium of adoring fans. He’d do this over and over again … sometimes up the xylophone, sometimes down … but always with his big, toothless smile on his face.
I’d see him every Saturday in town [AKA, Nottingham City Centre], outside C&A … always playing, always happy, rain or shine.
But what is amazing is he was adored by all.
Rich, humble, famous, infamous, families, teens, drunks …
No one gave him any trouble because everyone was captivated by the enthusiasm and happiness he had for what he did and the sound he made.
His name was Frank, and when he died in 2004, the city got together to honor him … not just paying for his funeral, but also contributing to a plaque to commemorate who he was, what he did and where he did it.
Because what he gave us was far more than some xylophone ‘tunes’.
He gave the people of the city a common connection …
A way for us to step out of our lives and into our community …
A moment to bond, to smile, to laugh, to clap, to cheer. Both at the beauty of life and the absurdity of it.
And I think that’s what Frank liked the most. Being seen for who he was rather than being ignored because of who he wasn’t.
There’s a million different sort of Frank’s in this world.
Some may be in your office.
Some may even be part of your family.
But basically, they’re individuals who are happy with who they are and don’t aspire to be anything more than that.
And the funny thing is, while a lot of society often regard these people as lacking drive, value or ambition, I am increasingly of the opinion they’re the one’s who have got life worked out the best.
Because they appreciate what they have.
They enjoy and value what they do.
And they never waste their time, energy or emotions chasing things that only matter to those who spend too most of their life hiding who they are.
Writing this post, I found an old interview with Frank – and I have to say, he sounds exactly the same way as he played.
Eccentric.
Endearing.
Amusing.
The Frank’s of this world matter.
They remind us of what’s important.
They connect us to where we’re from.
The help define who we are.
At a time where we are surrounded – and as a byproduct, encouraged – to engage in ‘professional bravado’, the Frank’s of this World have, arguably, never been so important.
To remind us experience, trumps popularity.
That fulfillment, beats job titles.
And substance, smokes speed.
And while many may discount or ignore them the Frank’s of this world, it’s worth remembering he got a city commemorating him, whereas most of us are lucky if an ex-collegaue occasionally emails us.