Filed under: A Bit Of Inspiration, Agency Culture, Apple, Attitude & Aptitude, Comment, Craft, Creativity, Culture, Experience, Positioning, Resonance, Standards, Status, Stubborness
Over the years I’ve written a lot about the importance of craft.
About taking pride in doing the right thing, not the easiest.
Sweating the details, not just the obvious stuff.
Caring about how you do something as much as what you do.
And yet, despite so many companies talking big about how they’re a ‘premium brand’, it is amazing how a closer inspection, their actions and values reveal something else.
At least where craft is concerned.
Instead, everything they do is evaluated purely by their ability to design, manufacture and scale down to a price point rather than up to a definitive and differentiated standard.
It’s like their attitude is craft is vanity, cost is sanity.
And while the cost element is important, the irony is craft attracts profit, rather costs it.
Even more ironic is that it can do this without needing to make a big deal out of it … because to the people behind it, it’s not a big deal. For them, it’s simply about living up to the standards their brand deserves/expects through the professionalism and passion they live by.
Now I appreciate that may sound – at best – counter-intuitive and – at worst – pretentious as fuck. But the reality is that to the people who buy what they make, they can sense it.
And I say ‘sense’ because sometimes it’s literally a feeling.
A feeling everything has been deliberate, considered and fussed over.
It might be the materials.
Or it might be the packaging.
It may even be a tiny detail they don’t even see until someone else notices it.
A great example of that last point is this from PlayStation.
I love this.
I love it with all my heart.
Many would never know it. Many may not even feel it.
But when they eventually discover it … it will change how they feel about it.
Reinforcing what makes this brand special. How much it cares about standards. And who it is.
But even if that doesn’t happen, it is OK.
Because often this is not done to benefit the end customer, but to satisfy the values and standards of the creator.
And far too often, that attitude is viewed as an indulgent expense when the reality is, it’s the greatest investment you can make in helping create who you can become.
Which is why Steve Jobs talked about the importance of ‘painting behind the fence’.
Or in the case of Playstation, texturing behind the controller.
Filed under: A Bit Of Inspiration, Attitude & Aptitude, Comment, Corporate Evil, Creativity, Culture, Cunning, Respect, Revenge
I appreciate the last couple of posts have been quite heavy – especially for the start of the new year – so I thought I’d lighten the mood with an act of mischievous revenge.
As many of you know, I am quite a big fan of this sort of thing.
In my time, I would like to think I’ve done some stuff worthy of note.
I don’t mean the stickers at W+K or the badges at Deutsch or the mountain of other shit I’ve done over the years, because in all those cases, they were a sign of the love I had for the company and/or the people at the company.
No, what I’m talking about is some other stuff that some may view as petty, but I see as a way to give a little poke back to people/companies for previous shitty behaviour – whether to me or others – without ever being malicious, damaging or hurtful.
And no, I did not write that last bit to protect me from any legal implication.
Probably.
That said, compared to stuff I’ve seen others do, I admit, I’m a massive amateur.
Things like the guy who brought an ’emotional support clown’ to his redundancy meeting …
… or the guy who recorded telling his boss the reason his performance had declined over the past year – from being one of the companies top rated performers – was because he’d decided to only put in enough effort to match the salary he had been kept on for over two years.
But recently I came across something that, for me, is evil genius.
Evil in its brilliant mischief.
Genius in its ability to hurt without leaving scars or evidence to lead back to them.
Or at least until they posted about it under their name.
It’s this:
Amazing. Effie and Cannes gold worthy amazing.
Daniel, I may never hire you, but I’ll always salute you and be in awe of you.
Filed under: A Bit Of Inspiration, Advertising, Attitude & Aptitude, Comment, Creativity, Culture, Family, Hotels, Technology
A long time ago, I was working on an innovation brief for a prestigious car brand.
As I sat there, listening to all the engineers talking, I realised their focus was more on optimising and evolving rather than innovating.
By that I mean, they were more focused on what they do and how they could make it better and more useful than embracing issues that were bigger than just the industry that they’re in.
So I said it.
Silence and incredulity.
“So what would you suggest?” one of them asked.
Now in these situations, it can only go one of three ways.
1. You go blank.
2. You say something they’ve already done/thought about.
3. You say something that makes them stop and think.
In the vast majority of cases – let’s be honest – it tends to be numbers 1 or 2, but on this occasion, I said something that fell into the last bracket.
“What if you made the car the most private, personal space they could be?”
That shut them up.
They weren’t expecting that.
To be honest, either was I … but while they came back at me with all sorts of technological and legal reasons why this couldn’t be done or wouldn’t be wanted – from car data through to our desire to be always contactable through our digital devices – the chief engineer was suitably intrigued for him to ask me to work with them on exploring what it could mean and who it would appeal to, most.
Which led to a year of one of the most interesting projects I ever worked on.
I should point out that when I talked about privacy, it was not about ‘isolation’ … though there is a value in that … I was talking literally about privacy.
Or said another way, ‘what goes on in your car, stays in your car’.
And while there was a bunch of fascinating research and explorations that went on in the quest to see where this could end up, it never got to where I hoped it would. And it certainly never manifested into an actual product I thought it could become.
Which is why this graffiti I got sent recently, hit home:
To me, this encapsulated where my head was at.
The desire to have a place where we are assured privacy and/or solitude.
A cross between a hibernation and a cultural vacuum, if you will.
To be honest, this was all influenced by work we did for Taj Hotels back in 2007 … where we blocked all mobile access at certain Taj resorts.
Back then, it was less about social media and more about the intrusion of work on family holidays … but the premise – and benefit – was the same.
[For the record, it was only possible because of where technology and the law was at back then. Plus all customers opted into this experiment with the acknowledgement there were alternative contact methods available, even if not as convenient]
Of course, I appreciate that was slightly different to what I put forward with the car idea. That was more about having a ‘social kills switch’ when the car was more a mobile ‘black hole’ … but I do believe the value of privacy – even momentary privacy – will soon rival that of FOMO.
We’re already seeing it.
From VPN’s to quiet luxury.
Not because we don’t want to be connected with the world around us.
But because we want to feel we have greater control over it.
Filed under: A Bit Of Inspiration, Age, Attitude & Aptitude, Childhood, Comment, Culture, Emotion, Family, Mum, Mum & Dad
Recently I was talking to a friend of mine about getting old.
Not in terms of age, but attitude.
We were discussing how there are some people we meet who just seem to embrace stepping out of life.
OK, maybe that’s a bit dramatic … more they choose to only focus on what is of interest to them, but there’s a seemingly deliberate ‘closing off’ to the things that are new or different or just happening around them.
It’s like they’ve put on a pair of ‘cultural blinkers’ they don’t intend to ever take off. Expressed in how they look. How they talk. What they like. What they say.
Now … there is absolutely nothing wrong with these people. They can do what the fuck they like. But it’s definitely not how I look – and live – my life.
And then my friend said something that caught me off guard.
He told me this story of someone he knew who used to tell him, “don’t let the old man in”.
[I subsequently discovered, thanks to a post on exactly the same subject by Kevin Chesters, it was a song by country singer, Toby Keith, who was inspired to write it after a chat with Clint Eastwood – who was about to turn 88 years old – while playing golf]
Anyway, I found it fascinating.
Not just the turn of phrase, but the implication that ‘stepping out of pop culture’ was, at a certain point, a default setting.
That to avoid doing that required a commitment to not doing that.
With hindsight, it should have been obvious, given – as I wrote in her post last week – my Mum was the embodiment of that attitude.
She absolutely did not want others to define her – or judge her – by her age.
And while that didn’t mean she dressed like some suburban version of Madonna, circa 1984 [or even 2023 for that matter] it did mean she was always open to what others were open to.
She followed young comedians … she went to see new movies … she read modern literature … she studied politics …
She didn’t necessarily like – or understand it all – but she was open to learning about it.
Because in her mind, the best way to embrace life was to have a curious mind, and for her, that meant caring about what others cared about.
And I took that all for granted until my mate said ‘don’t let the old man in’ and then I realised it was a conscious effort.
I distinctly remember her telling me about a time someone said they were surprised ‘someone of her age’ would be interested in a particular subject or activity. I still remember the defiance in her voice when she said, “I don’t want to live by their outdated expectations”.
Now you have to understand my Mum was the opposite of a rebel.
She was a kind, considerate, compassionate person. But in terms of not living up to stereotypes, she was an anarchist.
That doesn’t mean she ever did something she didn’t want to do simply because younger people did, it just means she found things interesting that people who ‘let the old man in’ didn’t.
This was a revelation to me.
Not just because I now realised my Mum had actively chosen to refuse to embrace the ‘default’ setting, but I was doing the same.
Please don’t think I’m suggesting I’m on the cutting edge of anything … but by the same token, I’m also not closing myself off to life either.
In fact, I’d go as far as to say, the older I get, the more open I am to stuff.
Views. Fashion. Food. Music. Health. Ideals. Art. Everything …
And while I originally thought this was my default setting, I’m now realising it’s not.
It’s an active choice.
A desire to stay open and interested.
Being in a young persons industry helps.
Working with international rockstars and fashion gods helps.
Having parents who were always looking forward, not behind, helps.
But it is also my choice. I just didn’t realise it.
Which suddenly explains so much that I didn’t realise till that conversation.
From the things I buy … the multitude of magazines I read … the things that grab my attention … the people I hire.
It’s the realisation that I live by a ferocious, subconscious desire to keep the old man out.
Not because I want to be young. But because I definitely don’t want to be old.
In terms of attitude, not age.
Which is why I now realise people who say others are ‘growing old disgracefully’ have got it wrong.
Because they’re not growing old disgracefully, they’re growing old with curiosity’.
And as aging traits go, that’s surely pretty awesome?
Filed under: A Bit Of Inspiration, Advertising, Agency Culture, Attitude & Aptitude, Colenso, Colleagues, Comment, Communication Strategy, Complicity, Creative Brief, Creative Development, Creativity, Culture, Emotion, Empathy, Honesty, Leadership, Loyalty, Management, Marketing, New Zealand, OnStrategy, Perspective, Planning, Point Of View, Positioning, Relationships, Relevance, Reputation, Research, Resonance, Social Media
Late last year, the silver-tongued man with the honey voice – that’s Fergus of OnStrategy fame, if you were wondering – asked if we could do a podcast about our work with our latest client, Delivereasy.
I’ve always steered away from talking about work I’m a part of because – for all my ego – I don’t like the idea one person becomes the spokesperson for it. Especially a strategist. However on this occasion, I changed my mind … not just because it was Fergus doing the asking – and no one can say no to him, including Putin, probably – but the story behind how we ended up working together is funny and definitely about me.
Or said another way, about my inability to be professional.
And while the work we’re doing together has only just started … it’s already setting the foundation and tone for something special.
From the new logo we designed that had 17 members of the company tattoo it on themselves [Including one of the founders who had 1.5 million people watch it on TikTok resulting in him sitting next to someone on a plane from China, who recognised him because of it]
To promising the coach of the All Blacks a curry and naan bread every week if he brought back the Rugby World Cup to New Zealand./ [Which we downgraded to just a curry because he failed, ahem!]
To a bunch of ridiculous ads like the one above …
But better yet, there is sooooo much coming.
Mad, ridiculous and brilliant stuff.
And while I would say that, the reality is that with our situation, we know the only way we can win is to outsmart the competition rather than outspend them.
But what’s interesting is that while this approach is founded on a strategically sound argument, it can only happen when your client understands it as well as the implications of it.
And in this case, they do.
Not just strategically. But also in terms of the ambition we have for each other and what we want/need the work to be to help us get there.
Truth over harmony.
Transparency over power.
Trust over control.
The reason I’m telling you this is because you can hear what a great client sounds like by listening to the podcast.
Sure you’ll have to put up with me, but in the case of listening to Jean … you’ll definitely leave with a better taste in your mouth.
Have a great weekend and happy invasion, I mean Australia Day.