Filed under: A Bit Of Inspiration, Attitude & Aptitude, Brand, Brand Suicide, Business, Comment, Consultants, Context, Creativity, Culture, Distinction, Effectiveness, Individuality, Innovation, Management, Marketing, Marketing Fail
I was never a fan of Seinfeld.
Then I’ve never been much of a fan of Jerry Seinfeld either.
I always found him a bit of condescending, self-righteous prick.
Oh I get he is smart.
His observational skills are almost unparalleled.
But you can be a genius and still be an asshole. Step on down Elon Musk.
However recently I read something Jerry said that made me dislike him less.
Not simply because he didn’t know who McKinsey were, but because of what he highlighted is the problem with them. Or more specifically, the problem companies who use them, have.
Now don’t get me wrong, I appreciate this paints Jerry as a control freak.
And I also acknowledge that many companies hire McKinsey because they think the challenge they face is hard – rather than easy.
But what I do like about what he says is he won’t outsource his responsibility.
Sure, he could trust those around him more … and sure, his words smack of egomaniac … but to be fair to him, the product he sells is himself – his personality, his character, his humour – so it makes perfect sense he is obsessive about what goes out under his name because he cares deeply about his reputation, values and his quality control.
And that’s a major problem these days.
Too many don’t.
Oh they’ll say they do.
They’ll run internal and external communication that reinforce they do.
But then they’ll go and outsource their responsibilities and decisions to ‘for profit’ external organisations. Either because they don’t want the pressure … the issue is beyond their abilities … or they want someone to blame if things go wrong.
And the issue with this is the external organisation who are now responsible for answering this challenge, often do it with little to no consideration of who they’re doing it for.
How their clients look at the world.
The nuances and quirks that define who the company is and how they act.
So they provide a solution that does exactly what has been asked of them and nothing more.
Solutions agnostic of client values, beyond some superficial characteristics.
And this has resulted in a world filled with identikit functional solutions. Solutions that answer the issue, but at the cost of commoditisation. And all because senior people – who are paid handsomely to be responsible for their organisations wellbeing and growth – decided to outsource their responsibility to another organisation, even though they know they will never care as much about them as they should care about themselves.
Of course not everyone is like this.
Some are as committed and obsessive about how they do things as what they do.
But there are far too many who look for quick wins.
Easy answers.
Less pressure or responsibility.
Which is why I have always thought whether you are a shareholder or an employee, knowing how much the most senior people understand, value and protect the standards, nuance and quirks of the company they represent – not simply the balance sheet – acts as a good indicator you’re with a company who respects the value of their own value.
Not simply in terms of profit.
Nor in reputation.
But in the standards and values that drives all they do and create.
Which is my way of saying that while I still think Jerry Seinfeld is a bit of a dick, I now respect him for knowing where his responsibilities lie.
To both himself, his future and his fans.
Now if only there were more companies and brands who lived by the same mantra.
Filed under: America, Attitude & Aptitude, Authenticity, Brand Suicide, Comment, Confidence, Corporate Evil, Culture, Cunning, Daily Mail, Egovertising, England, Fear, Government, Honesty, Imposter Syndrome, Marketing, Marketing Fail, Politics, Professionalism, Relationships, Relevance, Research, Resonance, Social Divide, Trust, Truth
Recently I was reading an article on Brexit when I came across a comment that stopped me in my tracks.
The reason for it is that in a few words – literally a few – it not only highlighted the issue with many of the shortsighted fools who voted for leaving the European Union – and likely voted for the election of Boris Johnson and Liz Truss – but also could be used to explain the decline of so many companies, institutions and individuals.
This is it …
What a perfectly constructed sentence.
A devastating set of words that places you perfectly in a corner you can’t get out of.
It’s almost a Hollywood movie line it’s so crafted in its underlying viciousness.
But of course, the people it challenges won’t accept it.
They will continue to refuse to acknowledge their complicity in the situation millions now face.
Because as I’ve written before, people has difficulty understanding something when their credibility and reputation depends on them not understanding something.
It’s why they will continue to cast blame on everyone else.
Why they will continue to claim the opposition are more dangerous than the government they voted in … the government that has brought an entire nation to its knees.
But let’s be honest, the reason for their attitude is even uglier than not wanting to own up to what they contributed to. Because for all their claims of wanting a ‘better Britain’ … the real reason behind their choice was to create a barrier between them and people they think are beneath them.
A way to feel socially, morally, professionally superior to those around them, while conveniently choosing to ignore they were either given great advantage from birth over the vast majority of people or seek to mitigate their situation by blaming everyone else for what they have not achieved, despite starting from greater advantage.
I get it. It’s kind-of human nature. It’s also the unspoken truth of democracy – where the reality is we tend to vote for what works for you rather than what’s right for the nation.
Of course the unspoken truth is still better than the alternative … however given the way politics and business are increasingly allowing spin, vitriol and lies, it seems we’re seeing ‘post truth’ as an accepted and embraced business strategy.
And that’s why the independent voice has never been so important.
Not just in the public domain, but within organisations, governments and individual groups.
Not to attack, destroy or dethrone – as is the current trend – but to protect.
To ensure the people making decisions – or the people asking to decide on the options – are aware of the range of possibilities and outcomes that could occur rather than just blindly following a blinkered promise of what will happen.
Not delivered with hyperbole or exaggeration, but with quiet, informed context and facts … delivered by an individual or organisation without political affiliation and respected for their independence.
It doesn’t mean it will stop things like Brexit happening, but it will ensure people who knowingly bend the truths to suit their own agenda or were deliberately ignorant to the choices they made are held to account. Because without that, we carry on down this sorry path where governments, organisations or individuals can choose to ignore previous choices they made, ignore the passing of time that changes the context of everything and ignore the realities others may have caught up and left us behind.
I am under no illusion that the truth hurts, but delusion damages us forever.
Filed under: Childhood, Comment, Dad, Family, Jill, Love, Mum, Mum & Dad, New Zealand, Otis, Parents
So today would have been my beloved Mum’s 90th birthday.
NINETY!!!
My god, it seems impossible.
What’s bizarre is that while Mum died at age 83, I never considered her old.
She looked very well.
She was active and sharp.
She retained a huge interest in what society was interested in.
But of course, underneath her heart was failing – more specifically one of her valves was.
And yet despite that, I still find the idea of her turning 90 shocking, even though it’s just 7 years on from when I last saw her.
Of course a lot can happen in 7 years.
7 years ago we were living in China.
I was working at Wieden+Kennedy.
And we’d just become parents.
To think in-between then and now we’ve moved country 3 times, I’ve changed jobs 3 times, we’ve called 4 houses home and I’ve entered a world of creativity where I’m interacting with individuals/bands I never would have imagined in a billion years I’d be working with … I guess seven years has a lot of capacity for change.
But despite all that, I remember my time with my Mum clearly.
The good. The not so good. The happy. The devastating.
But underpinning all of that is just what a brilliant human and Mum she was.
From playing tennis with me on our small patio in the back garden through to encouraging me to still go on my life adventure when she so easily could have asked me to stay … my Mum’s selflessness was one of her defining characteristics.
As I wrote when she died, this generosity towards others continued after she passed.
I still remember finding a notebook where she had meticulously detailed all the account numbers, phone numbers and people I should contact now she was gone.
Which means in the lead-up to the operation we hoped would give her a better life, she was preparing for it maybe not to.
That breaks my heart.
The idea of her being alone in the house, writing these things out for me is almost too much to cope with.
That she could deal with her mortality with so much dignity, grace and love for me … that she would put her emotions to one side to make sure life would be easier for me, in my darkest moments … is a definition of love that is overwhelming in its generosity.
She even had found the time to cut out articles on people I knew from my childhood that she wanted me to know better.
Who would do that?
I’ll tell you who … my Mum.
My beautiful, kind, compassionate and loving Mum.
And today she would have been 90.
God I wish she was here to celebrate it.
We’d either all be in the UK or we would have brought her here.
She would love this house. The quiet … the nature … the peacefulness.
And as much as she loved our home, maybe she would have been in the right frame to make a leap. To come live with us.
I don’t know. Mum was fiercely independent so maybe she’d be against it, but I have a feeling there would have been a chance.
Towards the end, we had found a new rhythm to live by. We’d always had a wonderful relationship but over the years a few niggles had entered into our interactions. Nothing much. Likely less than most. But when you have never had it, you notice it more.
However the last few years were different. It’s as if we had finally recognised that the things that irritated one another weren’t being done to annoy one another … they were simply our ways of trying help each other, even if we didn’t understand it. And from that moment, a new peace and acceptance came. It felt good. Conversations that had previously triggered us, were now open and easy. It was lovely and it’s for that reason I think Mum may have said yes to coming to live with us.
Sure, the house we live in doesn’t have the garden of the house she helped us buy, but I think she’d like it just the same.
I hope so.
I know it is a long way from England, but she was up for going to the North Pole to see the Northern Lights when she was 80.
So I’ll be thinking of that today when I celebrate her milestone.
Her, living in the house with her son, her daughter-in-law, her grandson and cat-in law.
Ahem.
Because while I know she’s not on this earth, she remains with me and that is some comfort.
It’s why I have 90 yellow roses being delivered to work today.
So 90 people in the office can take one in her honour.
To give to a loved one to show how much they mean to them.
Something that lets my Mum’s spirit be alive in the World.
Because while I know she wouldn’t like the attention, she would forgive me for the sentiment.
So Happy 90th birthday to you, my dearest Mum.
I love and miss you so much.
Give Dad a big kiss from me.
And know I am so glad you were my Mum.
Rx
Filed under: Advertising, Attitude & Aptitude, Comment, Corporate Evil, Crap Campaigns In History, Creativity, Daily Fail, Fear
There’s a narrative that to be rich, you have to be smart.
Or very, very lucky.
Whether that viewpoint is true or not is probably more an individual take than a general view. But what isn’t talked about very often is how success can make you stupid.
The comedian Billy Connolly once said the world smells of fresh paint, because wherever the Queen walks [RIP] … 20 feet in front of her is someone painting the walls white.
Or said another way, wherever successful people go, ‘yes people’ follow.
Never did I see that more in action than when I lived in America.
OH MY GOD.
The ‘manage-up’ attitude was incredible to witness.
Basic thoughts were met with an ever increasing amount of fawning responses …
“That’s a brilliant idea”.
“Genius”.
“You’re so clever”.
And all this resulted in was leaders thinking they were Gods … walking on clouds thinking the world was looking up and worshiping them … pushing confidence in their own voice to greater and greater levels, so they spouted even more ridiculous viewpoints that they packaged-up as next-level Yoda statements for their entourage to fake swoon over.
I say this because I recently saw this …
WHAT THE HELL?
I mean, what does ‘the smartest praline in the World’ even mean?
Does it have Alexa inside them?
Or maybe the new iWatch Ultra?
Or did they get Einstein’s body, crush it up and placed fragments into each nut.
Seriously, what the hell are they going on about???
Well it gets worse.
No, really.
Because when you watch the ad, ‘the smartest praline in the world’ translates to the ability to be a sexpest on public transport … I kid you not.
The good news is this ad is apparently old … but it still perfectly demonstrates nothing can make you more egotistically stupid, than being successful.
Filed under: Age, Attitude & Aptitude, Childhood, Comment, Music, Nottingham
Recently I was reading the Nottingham Evening Post when I saw a pub I knew, was being knocked down.
To be honest, I was more surprised it’s taken this long, because it always was a shit hole.
The food was shit.
The decor was shit.
The service was shit.
The clientele was shit.
It was a venue with almost no single redeeming feature.
In fact the only thing that surprised me more was that it looks just as shit today as it always did … and I have not stepped foot in that place for 36 years.
THIRTY SIX. [So yeah, I was underage when I stopped going there, let alone started]
And yet, hearing of it’s impending destruction made me nostalgic and a teeny bit sad.
Because for all it’s horrificness, it played an important part in my history.
This was the place I played my first ever ‘grown up’ gig.
This was the place where the council told us we were too loud.
This was the place where a biker gang told us to play certain songs or face the consequences.
This was the place my parents first saw me perform.
This was the place that got me addicted to gig life.
This was the place that introduced me to new characters and friends.
This was the place that started – even though it lasted just a few years – a life and career that was beyond anything I could ever imagine.
This was the place I walked the bridge between kid and adult. From food to nightlife to feeling a member of a gang to believing – and seeing – a new life and world was possible.
So yeah … The Forester’s was always an undeniable, unmitigated shithole.
But it was also my university for life of adventure.
I’ll always be grateful for it.